This is how customer support is supposed to be. Human, friendly and competent. Victoria helped me with my request in finding a solution to my problem and was always friendly and welcome. The co... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Victoria is a solution oriented person that does not hesitate to deeply analyse the issues and highlighted all issues A service above my expectation and she knows how to handle clients She is ve... See more
Company replied
Susana was absolutely amazing! She took me through the entire process without a hitch. Very calm, very professional and most importantly, very friendly. Lol, she kept apologizing throughout the whole... See more
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Viktoria is the best when is about to help us with missing transactions on Data Trans that we cannot track. Please give her either a promotion or the employee of the year even though is February.
Company replied
Company details
About Planet - Merchants
Written by the company
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Contact info
Martin House, Dangan, H91 AO6C, Galway, Ireland
- customer.experience@weareplanet.com
- weareplanet.com
4.8
Excellent
510 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
David thank you so much :)
April 23, 2026
Unprompted review
Reply from Planet - Merchants
Hi Roberto,
We truly appreciate your kind words about Davide. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Smooth and quick support
Simon S. was very helpful and provided us with all the details necessary.
April 22, 2026
Unprompted review
Reply from Planet - Merchants
Hi Michael,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Simon to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Viktoria - Best Help i could get.
Viktoria was really friendly helpfull and polite. Even though it was not easy to solve the Problem. She was understanding calm and willing to solve. Everything was exceptional. Future problems i will only handle with her!
April 21, 2026
Unprompted review
Reply from Planet - Merchants
Hi Marcel,
Thank you for your wonderful review! We're delighted to hear that Viktoria provided you with top-notch service. We will make sure to pass on your kind words to Viktoria and her manager.
Best wishes,
Planet Customer Experience Team
After so many days trying to fix a…
After so many days trying to fix a problem, writing emails, contacting acquiring and not receiving what I needed, Gabriel patiently listened to all my concerns and resolved each of them in less than 10 minutes over the call, its wonderful when someone actually take the time to listen and action efficiently
April 21, 2026
Unprompted review
Reply from Planet - Merchants
Hi Abril,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Gabriel to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Reply from Planet - Merchants
Dear Customer,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Susana has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Excellent service
Patricia was very helpful, patient and informative. She explained everything to me very clearly and solved my problem.
April 21, 2026
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for your wonderful review! We're delighted to hear that Patricia provided you with top-notch service. We will make sure to pass on your kind words to Patricia and her manager.
Best wishes,
Planet Customer Experience Team
Reply from Planet - Merchants
Hi Marina,
Thank you for your feedback! We’re pleased to hear that Dimitri delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
We highly recommend the company…
We highly recommend the company WeArePlanet for their outstanding support in simplifying and improving our payment systems within our hotel business. In particular, we would like to highlight Patricia, with whom I’ve had the pleasure of working on three occasions. Each time we collaborate, she demonstrates even greater efficiency, professionalism, and expertise. Her consistent dedication and ability to deliver effective solutions have made a significant positive impact on our operations.
April 8, 2026
Unprompted review
Reply from Planet - Merchants
Hi Alex,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Reply from Planet - Merchants
Dear Customer,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team
Owning the Problem
Gary took ownership of the failed Payment issues of report not appearing and called me back to follow this up.
March 19, 2026
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Gary! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Gary and her manager.
Best wishes,
Planet Customer Experience Team
Susana: quick replies and solution provided
quick replies and solution provided. Thank you, Susana
March 20, 2026
Unprompted review
Reply from Planet - Merchants
Hi Lilly,
Thank you for your feedback! We’re pleased to hear that Susana delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Gery was really helpful and friednly
Gery was really helpful and friednly, she explained me everything step by step and had a lot of patience even if I wasn't able to find some details, she was needing.
Thank you!
March 19, 2026
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Gery has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Thanks Patricia
Patricia responded to my request very quickly and was extremely kind and helpful. Thank you
March 16, 2026
Unprompted review
Reply from Planet - Merchants
Dear Customer,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Dimitri provides an excellent and…
Dimitri provides an excellent and efficient service. He is knowledgable and resolutive. 10/10
March 14, 2026
Unprompted review
Reply from Planet - Merchants
Dear Marco,
Thank you for your wonderful review! We're delighted to hear that Dimitri provided you with top-notch service. We will make sure to pass on your kind words to Dimitri and his manager.
Best wishes,
Planet Customer Experience Team
Gery in We are Planet was extremely…
Gery in We are Planet was extremely helpful and resolved my case in less than 30 minutes.
March 12, 2026
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Gery! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Gery and her manager.
Best wishes,
Planet Customer Experience Team
Simon gave us a great Feedback in our…
Simon gave us a great Feedback in our support case.
March 6, 2026
Unprompted review
Reply from Planet - Merchants
Hi Sascha,
Thank you for your wonderful review! We're delighted to hear that Simon provided you with top-notch service. We will make sure to pass on your kind words to Simon and his manager.
Best wishes,
Planet Customer Experience Team
Planet support centre has been very…
Planet support centre has been very helpful to resolve my enquiry in a timely manner. Gergana I spoke with on the phone was really patient with my questions and gave clear information.
March 5, 2026
Unprompted review
Reply from Planet - Merchants
Hi Yanjie,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Gergana to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Patricia was very kind and helpful
Patricia was very kind and helpful. Prompt response and very professional. Many thanks for assisting in sorting out the issue I had.
March 4, 2026
Unprompted review
Reply from Planet - Merchants
Hi Doru,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Professional and friendly service 5*
It was such a professional and friendly service made by Ivana Pirkovska, that I haven't experienced for a while.
She helped me trough the process in a easy way for me to understand.
I am grateful for her help.
February 28, 2026
Unprompted review
Reply from Planet - Merchants
Dear Vertisa,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Ivana has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team.
Patricia was very friendly and tried to…
Patricia was very friendly and tried to assist me in resolving my issue. She called me, and once she anderstood exactly the matter, she forwarded my request to the payments department.
February 27, 2026
Unprompted review
Reply from Planet - Merchants
Hi Parco,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
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