While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers found that the product did not work as expected, with some reporting no change in hair color despite following instructions. Several people experienced issues with patchy or uneven color application, and some noted that the color faded quickly. There were also concerns about the product quantity, with some bottles appearing to be less than half full. Some people were dissatisfied with the quality of the product, stating that it damaged their hair, leaving it dry, tangled, or with an undesirable green tint. Conversely, a few other people also felt that the product, when used correctly, provided beautiful color and left their hair feeling soft.

What people talk about most

Product

People report ambiguous experiences with product. Many customers express extreme disappointment, citing... See more

Quality

Users describe ambiguous interactions with product quality. Many reviewers report negative experiences,... See more

Instructions

Reviewers mention ambiguous feedback about instructions. Some customers found that following the instructions... See more

Based on these reviews

Rated 2 out of 5 stars

Few things. Negatives first The product can leave the hair looking blotchy coloured. Some areas catch the colour better that others The bottles of colour have shrunk. My latest one (cara... See more

Rated 1 out of 5 stars

Got the shrine colour removal as it looks so gentle with the ingredients had a bad experience with my hair before last year came along way so carful what i use onit & didn’t think anything... See more

Rated 1 out of 5 stars

Definitely think this is a scam now. I've tried two different products, the toner drops and a semi-permanent hair colour and neither did anything at all to my hair. Thankfully doesn't seem to have da... See more

Rated 1 out of 5 stars

Avoid at all costs - turned hair green and zero customer service. Ditto to these other reviews. Used the copper drops and was happy enough with initial result but within two washes it had gone signif... See more


Company details

  1. Hair Product Store

Written by the company

Join the party!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you are up for fun with your hair…

If you are up for fun with your hair then Shrine drops are what you need. I’m currently using lilac drops after using pink for a while. So so easy to apply and in 10 minutes it’s all done. I would highly recommend Shrine drops. Thinking of going really bold next time……….

June 28, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey.

Lilac is the perfect toner for the summer !
Our Vibrant DROP IT Colours are also incredible, can't wait for you to try these.

SHRINE x

Advertisement
Rated 5 out of 5 stars

Conditioner

Conditioner is georgeous, it's lightweight yet leaves your hair soft and silky smooth with a lovely shine and smells lovely!

June 28, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

SHRINE conditioner is just the best.
Always leave hair happy and healthy.


Thank you so much for leaving a review x

Rated 5 out of 5 stars

Absolutely love the shrine drop it kits

Absolutely love the shrine drop it kits they are so easy to use and the colours are just gorgeous, I would definitely recommend especially if you like to change your hair often like me 🤭 there's so mmay choices and there so bright if you use the 30 drops 😍

June 24, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thank you for your review ! x

Rated 5 out of 5 stars

Excellent product

Excellent product! I have grey hair that tends to yellow slightly after using shrine it was so bright and felt amazing! Thank you Shine

Ps and not mega expensive like other shampoos for white hair !

June 24, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Love this ! Thank you so much x

Advertisement
Rated 5 out of 5 stars

Love these products

Fast delivery, excellent products, will keep ordering as I love all the products and colours

June 21, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much xx

Rated 5 out of 5 stars

I bleach my hair & use the silver drops…

I bleach my hair & use the silver drops as a toner and it’s great.
I can have it as light or dark silver and I get lots of compliments on my hair so wouldn’t use anything else now.
My hair is in great condition too.

June 21, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Happy and healthy hair ! we love to hear it x

Rated 5 out of 5 stars

Fantastic service and product

Upon placing my order I received my shrine package very quickly presented well and packaged well I have since used the bleach and the blue drop it colour and I'm in love with the vibrancy and I get stopped all the time because of the edgy look o was able to create thanks to shrine I would highly recommend their products

June 21, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thank you so much x

Rated 5 out of 5 stars

Great product that I researched a great…

Great product that I researched a great deal before deciding on. I think Shrine is what many hairdressers will worry will take a away the mysticism around what toners do, making them more accessible for those of us paying a lot for our hair appointments for that dark art. I’ve never really understood until now that dye and toner do different things.
So apart from the colour being great and still blonde (but a lot less brassy), I can see that they are a company that care because they have a silicone bowl (easier to recycle than plastic) and also don’t include those plastic throwaway gloves so thats a thoughtful plus for the environment.
I used the caramel toner; I have brown hair and blonde- going brassy- belliage and it slightly covered my few greys too (but I know it doesn’t claim to do that). It did a great job.
Thanks Shrine!

June 21, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

We are so happy that you notice and appreciate our environmental awareness. So glad that you love the products too ! x

Advertisement
Rated 4 out of 5 stars

Amazing service and delivery

Amazing service and delivery, very impressed. Good communication throughout to delivery.
The products were easy to use and no unpleasant odour. Good results, will definitely use again.

June 21, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

So happy to hear this ! x

Rated 1 out of 5 stars

Champagne toner=light brown hair 😭

I have bleached blonde hair in a balayage style. My blonde is a light ash, started to get a bit brassy to used the champagne toner followed instructions and it has dyed my hair a light brown?!!!? I am praying this will fade ASAP. My hair is in lovely condition however I hate the colour would not recommend, I will leave it to the professionals from now on.

June 19, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

We are so sorry to hear this ! Our Champagne is one of our darker blonde toners, you may have used a few too many drops. Not to worry, this will wash out within the next 3-12 washes ! We would recommend our Ash blonde toner for a lighter look x

Rated 5 out of 5 stars

I like this product…

I like this product its better than purple shampoo and definitely tones. Adds a great shine too.
Delivery was fast.

June 14, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for this amazing feedback ! x

Rated 5 out of 5 stars

Divine!

I have been using Shrine Drops for a couple of years now and they are honestly a revolution. I can just add a few drops to my conditioner for a top up or add lots more drops and do a leave on treatment for a vibrant colour. My hair has never looked so healthy and the colours are beautiful. The latest addition of copper is just divine!

June 14, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Copper is our new FAV !!! x

Advertisement
Rated 5 out of 5 stars

Brilliant products 🤩 my hairdressers…

Brilliant products 🤩 my hairdressers recommended the shine drops to keep my hair looking bright between visits. I am really impressed with how bright and shiny my hair looked after using these. Can’t wait to try different colours.

June 11, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for your review ! means so much x

Rated 5 out of 5 stars

Excellent every time

Excellent products time and time again! I have used the shrine toning drops in every colour from bronde to Ash to platinum and the results are incredible and never damage your hair as you use your own conditioner. I have just ordered the bleach as I am so delighted with the toning drops and have every faith that the results with the bleach will be just as great! Good work shrine, reasonably priced, fast delivery and a rewards programme!

June 8, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thank yo so much for sharing such a positive review, we appreciate it so much x

Advertisement
Rated 5 out of 5 stars

Highly Recommended

My orders arrive so quickly which is good. I love how easy the colours are to use, and are so gentle on the hair. Easy to control the vibrancy of the colour, and it lasts really well on me. Highly recommended.

June 7, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

We appreciate your feedback and support so much x

Rated 5 out of 5 stars

Have seen the bleach advertisement so…

Have seen the bleach advertisement so decided on giving this a go.
My hair is so much more manageable after using this product, it hasn’t felt straw like at all.
Will definitely be ordering more for next time.
Happy customer
Thank you 😊

June 7, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thank you so much for leaving a review.
SHRINE bleach is definitely BETTER for your hair !
The plex technology is a game changer ! xx

Rated 5 out of 5 stars

5 beautiful stars ✨

I wish I had used shrine a lot earlier. I love love LOVE it, I love having random hair changes and shrine makes it so easy!!! 10 minutes in conditioner… hello new beautiful hair! The fact for one shade you can have different shades just by adding more drops is sooooo handy and fantastic! I will be buying and using shrine for the rest of my hair days!!!

June 7, 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thank you so much for your review ! We really appreciate it x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look