TALA Reviews 4,220

Long time customer, used to have tala pieces from several years ago that haven’t deteriorated…the quality has really gone down the past year or two with their expansion :/ exercise tops pilling immediately, pants already have a hole in them…really fast fashion. Don’t like supporting fast fashion and wasting my money so it’s sad. Designs cute but quality so terrible, none of my other clothes deteriorate like this so quickly

My daughter and I have made several purchases in store an online and all the staff are super helpful and the products are so lovely. Special shout out to Jade who recently helped me with an order

Something I ordered became faulty so I emailed customer service and they responded within the same day, offering helpful solutions. Great team!

I love the look of their items, but unfortunately the quality isn't there. I've ordered 3 tops in the past couple of months and 2 of them have ripped at the seams (one has a massive hole in the armpit) despite wearing them once or twice. I never have this issue with other clothing brands, which leads me to believe that TALA clothing is poor quality - not what you would expect considering the price

Amazing customer service with Jade - understood the problem in hand and addressed the situation more than fairly, better than any other retail would have done!

A really great experience working with Jade, who not only came back to me really quickly over the weekend, but also exchanged my item that I bought as a gift and it’s now on its way to me. I’d not tried TALA before, but I definitely would again following all of Jade’s help! Thank you again!

Immaculate customer service. Really responsive and understanding

I can't express enough how grateful I am to David for his outstanding customer service and support through WhatsApp. I reached out at the start of January after breaking my arm just a day before my order of two tops arrived, which meant I couldn't try them on. Thankfully, my question was addressed and resolved in just a few minutes, with David extending my return policy. Now that I can try on my tops, I found that one of them didn't fit. I reached out to David again via WhatsApp and was connected to Jodie, who quickly transferred me back to David. Once more, he provided exceptional customer service and arranged for the return of my top. It's wonderful to receive assistance from a professional company that prioritizes its customers!
Thank you so much, David! 🌟

Ive dealt with Jade today regarding a few issues, prompt reply and eager to get issue resolved! Was super impressed with customer service, Hoping the outcome is just as good! Thanks Jade!

I love TALA and have never received an item that doesn't become a staple in my wardrobe. I had an issue with a discount code and Jade was super helpful in solving it and retrospectively refunding the discount amount. Highly recommend and nice to order knowing the customer service team are so helpful in case anything goes wrong.

I ordered the sculpt seamless scrunch leggings and wore them as advertised in the gym. They are COMPLETELY see-through, I may aswell have been wearing tights. I’ve been doing our RDLs in these not realising that I was completely exposing myself to everyone behind me.

I also bought a top from here which is very flattering however the logos are already peeling off.

I complained about the leggings being see through and after a lot of back and forth I got a refund. But I didn’t get refunded postage which is a shame considering if I’ve known In advance that all I was ordering were expensive tights and I wouldn’t have ordered them in the first place.

This brand has brilliant advertising, but the product quality is yet to catch up. I would save your money and buy from a different brand.

Customer service via whatsapp has been nothing short of sensational.
Ordered a gym set in the sale for my friend as a birthday present, it was unfortunately too small. Customer service have been so so helpful in helping me come up with different solutions as i had thrown the packaging away & was a few days over the 30 day return period.
Let alone the items themselves being great quality!
In a world where items are becoming more expensive and the customer experience worse this was such a refreshing interaction with such a helpful brand - i will shout from the rooftops about this brand!
Thank you again x

Clothing quality is so good and the customer service are very quick and efficient. Jodie helped me with an issue on my order on WhatsApp and my issue was resolved within 15 minutes. Brilliant customer service !

Absolutely love the tops love the material but after one use, I was extremely disappointed on how bubbly it has gone. It’s not a top I would wear again now.

Excellent customer service! A big thank you to Emily who has sorted out my issue.
It was very quick and efficient. If only all brands had the same level of service!
You’ve been brilliant, thank you once again! ✨

I had a great experience as my parcel was lost but David was very quick and helpful. He sent out a replacement package immediately and helped me pick out a different colour as the items I had originally ordered was out of stock. Thank you, will definitely shop here again!

Absolutely first class customer services. I dealt with Jade today who answered my query and dealt with it promptly and professionally. I cannot fault this company for its customer focus, great products and efficiency. Well done Tala (Grace and Team) I shop both online and in both of your stores and the experience is fantastic!!

Lovely support team, always helpful! Thank you Jade

Jade was really helpful and super quick at solving my issue!

My order got mixed up and Tala was there for me every step of the way. A real person to talk to not just a chatbot with no real amswers. I felt supperted and guided and am very garteful for their work