Items did not fit well. Requested a return via website. There was no return form enclosed and nothing generated on the website. Have emailed eight times requesting a returns form but no response there... See more
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If you live in the UK do not buy from the website. The shipping costs are a fortune 19 pounds for a jacket and returning items is hopeless. They try and offer vouchers for anything less than £100 so y... See more
Ordered a Jacket 2 Months ago. Wanted to return it because it as too big. Reached out multiple times to customer support via email and phone to receive a return label - never got an answer!
We placed an order, but before delivery North Sails Carrier, DHL, asked for Customs Payment of £75.24 which shouldn't have been charged to us. We tried to ring their foreign customer services number,... See more
Company details
Information provided by various external sources
Weaving together 60 years of sailmaking expertise, innovative technology and bold design, our North Sails performance apparel is made for adventures on land, sea, and everywhere in between.
Contact info
Via Enrico Toti, 59, 16035, Rapallo, Italy
- +39 0185 200555
- webcustomercare@northsails.com
- webstore.northsails.com
1.5
Bad
424 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful
All garments we’ve received were beautiful! Thanks North Sails!!!
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Daniela,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community! We are so happy that you love our products, you might find our new sustainable performance collection, it is dedicated to the 36th America’s Cup presented by Prada - have a look! 😃
Reply from North Sails Collection
Hi Jean-Marc,
thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at northsails.com!
We hope to have you back soon!
Reply from North Sails Collection
Hi Uli,
thanks so much for giving us your take on how we are doing.
We're glad that customers like you are having a great experience at northsails.com!
We hope to have you back soon! 😊
Lovely Clothing, Excellent Service.
I bought lots from this company it was all lovely, one or two returns, phoned them up, that was dealt with efficiently, in all a really good experience.
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Tinker Moore,
thank you for taking the time to share this positive rating! We will make sure to share this with the whole team to let them know to keep up the amazing work 😃
See you soon at northsails.com !
Great product presentation on the…
Great product presentation on the webshop site, simple purchase transaction protocol, fast and reliable delivery. Thumbs up for NS crew!
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Marko,
seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. 🤩Thank you for choosing northsails.com. We look forward to serving you for many years to come!
I really like the products
I really like the products! The shipping is always fast.
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Veronika,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community! We are so happy that you love our products, you might find our new sustainable performance collection, it is dedicated to the 36th America’s Cup presented by Prada - have a look! 😃
Reply from North Sails Collection
Dear Oscar Ignacio, thanks for taking the time to leave us a review!
At the moment our sizes are based on the Italian size chart, we are sorry to know that it is confusing. We are really working hard on improving it and very soon you'll be able to shop for your size as you would normally do in your country!
Hope to see you soon on our website!
The North Sails team
Great customer service and help when…
Great customer service and help when needed
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Vincenzo,
thank you so much for the positive rating!
We're happy that you're happy, and we're looking forward to your next visit to northsails.com 😃
amazing quality and good prices with…
amazing quality and good prices with brilliant service
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Marianna,
seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. 🤩Thank you for choosing northsails.com.
We look forward to serving you for many years to come!
Reply from North Sails Collection
Dear Domenico,
thank you so much for your positive rating for your recent visit to northsails.com 😊
It took too long to get my refund
It took too long to get my refund. It took over a month to get my money back.
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Martin,
thanks for taking the time to leave us a review.
We really apologize for the delay! It usually takes no more than 2 working days for the bank to register the refund, but that may vary according to your bank agreements.
Hope to see you soon on our website,
the North Sails team.
Reply from North Sails Collection
Hi Marco,
thanks for taking the time to leave us a review! we're happy that you're happy, and we're looking forward to your next visit. 😃
nice products and smooth delivery
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Mark,
thank you so much for taking the time to share your experience at northsails.com.
We take pride in knowing our customers are happy with their online experience. 😊
Reply from North Sails Collection
Dear Job,
thank you for your review. The entire team in North Sails really appreciate it. 😊
Outstanding!
Simple to purchase in the shop, perfect management of order, and fantastic quality of clothing ordered. Fully satisfied!
May 11, 2020
Unprompted review
Reply from North Sails Collection
Dear Thomas,
on behalf us all of us at northsails.com, I would like to thank you for sharing this great review about our online store! We are thrilled that you enjoyed your experience. 😃
Good managed deliver
Good managed deliver, no any delivery problem in previous order.
May 11, 2020
Unprompted review
Reply from North Sails Collection
Hi Katori,
thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
We hope to have you back on our website soon!
Size
I have only one problem: often the sizes are not correctly specified (American and European sizes are mixed)...but delivery service and quality are great!
May 10, 2020
Unprompted review
Reply from North Sails Collection
Dear Giovanna,
thank you for your positive rating for your recent visit to northsails.com.
We are very sorry for this confusing information about sizes: all our sizes are Italian ones, except for the US website that has American sizes. We are working hard on improving this and, very soon, you will be able to shop your size as you would normally do in your country.
Hope to see you soon on our website!
the North Sails team
Reply from North Sails Collection
Dear Aydin,
on behalf us all of us at northsails.com, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. 😊
Great clothes and great service
Great clothes and great service.
Easy to order and prompt delivery.
Thanks 😊
May 9, 2020
Unprompted review
quality sustainable brand
fine quality clothes and delivery
i endorse their sustainable policy
May 9, 2020
Unprompted review
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