Items did not fit well. Requested a return via website. There was no return form enclosed and nothing generated on the website. Have emailed eight times requesting a returns form but no response there... See more
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If you live in the UK do not buy from the website. The shipping costs are a fortune 19 pounds for a jacket and returning items is hopeless. They try and offer vouchers for anything less than £100 so y... See more
Ordered a Jacket 2 Months ago. Wanted to return it because it as too big. Reached out multiple times to customer support via email and phone to receive a return label - never got an answer!
We placed an order, but before delivery North Sails Carrier, DHL, asked for Customs Payment of £75.24 which shouldn't have been charged to us. We tried to ring their foreign customer services number,... See more
Company details
Information provided by various external sources
Weaving together 60 years of sailmaking expertise, innovative technology and bold design, our North Sails performance apparel is made for adventures on land, sea, and everywhere in between.
Contact info
Via Enrico Toti, 59, 16035, Rapallo, Italy
- +39 0185 200555
- webcustomercare@northsails.com
- webstore.northsails.com
1.5
Bad
424 reviews
Hasn’t replied to negative reviews
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simply perfect
May 9, 2020
Unprompted review
Excellent products at a very good…
Excellent products at a very good price. I am very happy and Satisfied.
May 9, 2020
Unprompted review
Excellent service
I bought several items (clothes) from the web shop. The transaction went quickly and the customer service answered also quickly my question.
May 8, 2020
Unprompted review
Nice doing business with you!
May 8, 2020
Unprompted review
very good service
very good service , delivery on time
thank you very much for the responce on the e mail about some questions i had .
well done team thank you
May 8, 2020
Unprompted review
Great Clothes, Great Service!
I bought my first NS t-shirt in 1997. Great clothes. Great service. Please include the Greek e-shop in your early sales. If this is not possible because of marketing reasons give a discount code to your loyal customers.
PS
Why did you close the Firenze shop?I was visitting it every year. It was my favourite. I went there in January and no shop to purchase NS.
May 8, 2020
Unprompted review
In one word only..the best.
In one word only..the best.
When i wear something from NS, i wear the sea, the swells, the waves..i feel all the oceans on my skin.
I love you North Sails, because i love the sea.
May 8, 2020
Unprompted review
Reply from North Sails Collection
Dear Enrico,
we are grateful that you took the time out to leave us a review.
We always try to do our best to improve our products with sustainable materials and to make the collection every season better than the last.
We invite you to have a look at our "Sustainable collection" page, to discover more about our innovative spirit : https://webstore.northsails.com/gb/en/s/sustainable-spring-en/
We hope to have you back soon,
the North Sails team.
Fast and everything as orderedAll good and as ordered
Fast and everything as ordered! Great pricing.
May 8, 2020
Unprompted review
Your service is the best:)
May 8, 2020
Unprompted review
Great choice
Great choice, such good quality stuff at a reasonable price point. Sale is brilliant.
Customer service for a return was excellent. Love the brand.
May 8, 2020
Unprompted review
Best ever
Ware super, Service super, bin absoluter Fan von North Sails Store, kann ich nur empfehlen.
May 8, 2020
Unprompted review
The product is great.
The product is great.
The service slow in returns, more than 15 days and still didn’t refund the return.
Difficult to get response from my mails.
May 8, 2020
Unprompted review
Reply from North Sails Collection
Dear Marta,
thanks for taking the time to leave us a review!
We are happy that you really like our products and sorry to hear the difficulties to reach our customer care. We suddenly checked the status of your refund with our customer service team and we are glad to confirm that it has been done on May 8.
We really apologize for the delay!
Hope to see you soon on our website,
the North Sails team.
Nice clothes & good quality!
May 8, 2020
Unprompted review
Speedy dispatch of order
Speedy dispatch of order, products received without any plastic packaging and were as advertised.
May 8, 2020
Unprompted review
Reply from North Sails Collection
Dear P Jespers,
we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Please remember that our customer service team is always at your disposal for any support you may need, do not hesitate to contact us at webcustomercare@northsails.com
We hope to see you soon on our website!
Very good
Very good! I'd Justin like some more details in Photos and a better scrolling.
May 8, 2020
Unprompted review
Reply from North Sails Collection
Dear Cristiano,
thanks so much for sharing your experience with us and for your suggestions. We are always working hard to improve our e-shop and give our customers the best experience possible.
We look forward to seeing you again soon,
the North Sails team
Not so easy to make the right size…
Not so easy to make the right size choice.
(Which explains why i’m gonna send you back my last shirts orders. I am very fed up with not doing the right choice at the first glance.
Maybe, as couple of brand name, if you display on your website which size fit the model, it would be great advantage to help the good décision?
I really regret the time where i could make up my mind in the real North sail store in Bordeaux (Ex Bacalao shop rue des remparts). I could try it on and make the real good choice :(
May 8, 2020
Unprompted review
Reply from North Sails Collection
Dear Alexandre, thanks for taking the time to leave us a review!
We are sorry to know that it is confusing, we are really working hard on improving it, very soon you'll be able to shop for your size as you would normally do in your country!
We will also introduce soon the model size, that will help you in making some comparisons between different sizes and make the right choice.
No worries about the return of the shirt you bought, our customer service will be happy to support you! 😊
Hope to see you soon on our website!
The North Sails team
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