Webtrack Dhlglobalmail Reviews 39

In reference, it took more tan twice as long for my parcel to travel from Olive Branch Mississippi to Hebron Kentucky via DHLGlobal, as it took the USPS, from Hebron Kentucky to Sioux Falls SD. About the same distance for both. Germany builds some great cars like Mercedes and BMW, but their shipper cannot go 900 miles in less than a week, while the USPS can travel the same distance in 3 days. I would then rate DHL as the worst shipper in this country, far below even the Pony Express.

I ordered meat with a two-day delivery option. The shipment was cancelled by DHL without any explanation. I later received a new notification stating that delivery would be attempted the following Monday. Given the nature of the product, this delay raised serious concerns about its condition after several days in transit.
I was unable to reach customer service for clarification. Based on this experience, I would avoid using DHL for time-sensitive or perishable deliveries.

2 months to deliver a package, expensive + extra fees. Avoid if possible.
People complaining from the same problems I had for years now. 0 stars.

I have been waiting for my package since January 6, it has not moved from the starting place in Kentucky since January 9, 2025. I have written to them twice and still have not received a response. I would never use this company to send anything. Not sure when I will receive my package.

I ordered one single CD, and it has taken weeks, and I still don't have it. It "arrived" at the sorting facility in Salt Lake City 2 1/2 weeks ago, and still hasn't arrived...I live two hours away. I could have walked to SLC, grabbed it, and walked back home by now. The Pony Express was faster than this.

Do Not use this shipping service, and do not order from any company that uses this service. I ordered from a shop on Etsy, after waiting for almost 2 months to receive my package, I finally got in touch with the shop owner. She refunded my money even though it was Not her fault. I never received the ordered item. It was some how lost in shipping.

Did deliver or attempt to deliver. A fabricated delivery history appeared long after the delivery apparently failed (I had a website failed, 500 error before that)

I used Global Mail Direct to ship an item from the US to UK and received within a week. Fantastic service and tracking was all clear. No issues at all.

Horrible company. They picked up a package 500mi away from me on Jan. 24th, after that all tracking ceased. I called the company and went through all the automated drama and in the end I was disconnected.

Do not use Globalmail . Was approached by my very nice DHL representative who has been very helpful emerging my DHL account , and having used DHL for years I didn’t even have second thoughts about using the recommended Global mail . However 5-8 parcels out of 8 have now been lost. No one is willing to investigate or help. All I get back from Globalmail/DHL is that it was sent none tracked . I can understand if one parcel is lost , not 70-100% of all the parcels that were sent.
I wishes I had read the reviews before using the service.

undelivered items still outstanding have concerns rasied with paypal how i bought the item had tracking number GMCC6D310D32C3466D8ACA that was working for 3 or 4 days then they just took it down still not recived item i paid for in progress with fraud team also looking into this so i will get my money back but not till after xmas thanks to the scammer companies disgusting how they get away with treating people like this lower than scum

DO NOT use DHL GLOBAL MAIL. I ordered something on Amazon and the supplier sent the package DHL Global.
I have packages delivered to my home regularly by everyone else. DHL claimed it was an incorrect address and returned my purchase to the supplier.
I verified that the shipping address was correct and they are sending me my purchase via another carrier so I will get it.

The worst company on the planet 🌎 they keep changing my delivery date every time it hits 4pm it’s another day emailed them sent them my number no response they ask you to wait in everyday yet no delivery no attempt no response I’m sick and tired of dealing with a brick wall company and they lie constantly about attempted delivery and that they rang you can’t believe such a company can conduct business this way no care about there customers no help from them to resolve missing parcel accuracy in delivery time or dates it’s a sham of a company it’s disgusting how customers are being treated time and time again

This has to be the worst shipping facility to ship anything from, why would anyone want to ship anything from this place! it is hands down worse than the post office! Still wanting for a package that was ordered on DEC.5, you would think the seller would know better than to ship with this business.

Utter crap
Tells me the parcel I've sent has been collected along with the other 5 of the same collection and delivery Connecticut USA

No other info.
Phone Number UK only
Otherwise 7p a minute to track a DHL balls up, pile of poo
Will report it as lost

My package that I paid 2 DAY shipping for, sat somewhere for a week before finally getting shipped out today. It’s still in the same city but “making its way to Usps”. Ridiculous, and now I have to wait another week till it arrives, for something I paid A LOT extra to receive in 2 days.

Absolutely dreadful! The worst experience that I have ever had with shipping in my life! They lost 2 packets shipped from India in transit to Spain via Amsterdam...The most dreadful Customer Service that one can imagine! I can only describe the whole thing as a nightmare that has lasted for over 4 months and still no sign of the packets showing up...The management could not care less....Now I have another packet in transit from India....another 8 days...no sign of the packet even being in transit....AVOID AT ALL COSTS....

I understand that there are certain conditions, which can slow down delivery these days, so I leave one extra star for that. However, this review is mostly focused on how DHL deals with customers, and how they attempt to deflect responsibility.

Basically, when you track your package and you inquire about the delayed delivery (this is for delayed delivery), you basically get one of two responses: a) if your order still isn't ten days delayed, then you're asked to give them a couple of days more, b) if it's more than ten days, then you're asked to contact the shop.

Basically they're telling you to be patient enough to the point, where they don't have to deal with it anymore. They just don't care. This is such a disappointing experience.

THIS COMPANY SUCKS AND SHOULD CLOSE THE DOOR. BEEN WAITING FOR WEEKS FOR MY PACKAGE IT LATE AS HELL AND THERE IS NO SHIPPING INFO!!!!!! YOU ARE A EMBARRASSMENT TO THE COUNTRY!!!! CLOSE DOWN YOU HAVE NO SELF PRIDE OR WORK ETHIC!!!

I ordered one item from the US. Usually, it's really fast and I get packages in a maximum of 2 weeks. This time however because of DHL was different. It's been a month! From the 11th to the 15th of December, my order arrived in some warehouse in the US. Until the 22nd of January, it didn't move even an inch. Excluding the holiday season, it's a whole month. Today, I checked again their tracking website and there was information that my parcel was delivered, today. Wonder where, no email, no SMS, no phone call, nothing. I hope some moron (pardon my words) put it in my mailbox.
If I could I would give half of the star, but his company doesn't even care about customers, so what's the point.