We Buy Any Car® USA Reviews 

75,146
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 7,332 reviews, reviewers overwhelmingly had a great experience with this company. Visitors find the website very easy to navigate and appreciate the convenience of scheduling appointments according to their personal schedules. Customers frequently praise the staff and branch managers for being exceptionally professional, courteous, and helpful throughout the entire vehicle selling process. People truly appreciate how remarkably smooth, quick, and transparent the transaction is, with many users successfully walking away with a check in hand in less than an hour. Some people were dissatisfied with the pricing transparency, noting that the final offer received in person was significantly lower than the initial online quote following vehicle inspections.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professional, efficient, and... See more

Service

Customers had positive experiences with service, frequently describing staff members as friendly,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, smooth, and painless the... See more

Price

Users describe ambiguous interactions with price, as some consumers reported that final offers were... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our final offer for the car was significantly less than the online quote even though we documented mechanical issues but we were exhausted by the thought of taking the car somewhere else to sell it. J... See more

Rated 5 out of 5 stars

The buyer from company "Hew" was very friendly and informative. He checked over our car then made an offer that was reasonable. After paperwork, sale title transfer was complete I received payment. T... See more

Company replied

Rated 5 out of 5 stars

The entire experience was outstanding. Your website is easy to navigate only takes a few minutes to complete. I could not set up an visit until I returned to Lakeland more than one week later. Setting... See more

Company replied

Rated 5 out of 5 stars

The whole experience was unbelievable. I went on line and I received a phone call immediately. They went out of their way to arrange an appointment that would fit my schedule. It seemed a little too... See more

Company replied


Company details

  1. Car Dealer

About We Buy Any Car® USA

Written by the company

We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car

We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.

How It Works in 3 Steps:


  • Online Valuation: Find out what your vehicle is worth in seconds.
  • Book an Appointment: Pick a date and time that works for you.
  • Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.

Why Choose We Buy Any Car?

We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.

  • Proven Trust: Join almost 500,000 customers who have sold to us.
  • Speed: Most vehicles are purchased in about 1 hour.
  • Convenience: Visit one of our 124 local branches or use our mobile buying service.

Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!

We Buy Any Car Reviews

Written by the company

Free Online Valuation
Get an instant free online valuation for your car by visiting our website.
Hassle-Free Experience
Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
Fast, Secure Payment
We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.

We Buy Any Car Guaranteed

Sell Your Car Fast, Safe, Fair in Under 1 Hour

Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.

Contact info


4.8

Excellent

TrustScore 5 out of 5

75K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(75,146)

7,275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
carmax

Rated 5 out of 5 stars

Very happy with our experience!

Overall, we had an excellent experience. Sherrie was knowledgeable, personable, and fair, and made our transaction enjoyable. It took longer than when we have sold cars to Carmax, but we were advised that it would take an hour, and Sherrie pushed hard to get it done! We would definitely recommend this business to others.

April 12, 2026
We Buy Any Car® USA logo

Reply from We Buy Any Car® USA

Hi Denny,

Thank you for choosing webuyanycar.com to sell your vehicle. It's great to hear that Sherrie delivered a knowledgeable and fair experience — and that she pushed to keep things moving for you. We appreciate the recommendation and hope to earn your business again in the future.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Rated 4 out of 5 stars

Honest

Got less than what I thought but Patrick was honest and forthcoming, helping me understand car value. I appreciate that - didn't get that same service at Carmax

April 10, 2026
Rated 5 out of 5 stars

Great experience!

I worked with Ellie who was friendly and helpful at explaining the process and walking me through all of the steps to sell my car. I had gotten a trade-in quote at CarMax and We Buy Any Car offered significantly more!

March 29, 2026
We Buy Any Car® USA logo

Reply from We Buy Any Car® USA

Hi Charlotte,

Glad you shopped around and that we were able to come in higher. We're so pleased Ellie took good care of you.

All the best,

Jeremy, on behalf of webuyanycar.com

Rated 5 out of 5 stars

Great experience and very satisfied with the offer

I was very impressed with this company. I entered the vehicle information and received the highest valuation compared to Carmax and Carvana. I was able to schedule an inspection quickly at the vehicle location. Joshua arrived on time and did a thorough inspection. I did have a little trouble with the website entering an accident information and explained that during the inspection. Anyway, the actual offer was adjusted due to accident information, but overall was a fair value. I would recomment this company if you are considering selling a vehicle

March 15, 2026
Rated 1 out of 5 stars

The entire process is a SCAM

The entire process is a SCAM. They tried to insult my intelligence. They sent me an email offer for my car for $4995. Carvana was $5300. Carmax was $5400. I got there and they tried to offer me $2800!!!! They finally kept increasing there offer until they stopped at $4500...I sold it the first day on Facebook Marketplace for $5800. .A complete waste of time!!!

March 6, 2026
Unprompted review
We Buy Any Car® USA logo

Reply from We Buy Any Car® USA

---Update---

Hi Sean,

our team has made repeated attempts to reach you directly because we take concerns like yours seriously and we're committed to a fair resolution. We've exhausted the contact options available to us, so the next step is yours. We'd welcome the opportunity to speak — please return our calls or email us at customerfeedback@webuyanycarusa.com.

Kind regards,
Kevin, on behalf of webuyanycar.com

--------------

Hi Sean,

Thank you for taking the time to share your feedback following your recent mobile buyer appointment. We're sorry to hear that your experience didn't meet your expectations, and we appreciate the opportunity to address your concerns.

To be clear, we take allegations of deceptive practices very seriously. Our online valuation is an estimate based on the information provided by the customer — it is not a firm offer. A firm offer can only be made after our buyer has completed a physical inspection of the vehicle. We invite all customers to join the appraisal process so they can see what we see and understand how we arrived at our number.

In this case, our inspection identified significant reconditioning needs that were not reflected in the online estimate. Most notably, upper engine noise was detected during the appraisal — a disclosure item that carries a substantial impact on resale value given the cost of diagnosis and repair. The vehicle also presented with a number of exterior and interior condition issues across multiple panels and surfaces. These findings, taken together, required a meaningful adjustment from the online estimate.

We understand this was frustrating, and we never want our customers to feel that their time was wasted. We have an internal pricing team which our Branch Managers are welcome to consult with for a second opinion. We worked with them to maximize the amount we could offer. Ultimately, we couldn't meet your expectations regarding price.

We take your feedback seriously and have logged a formal complaint on your behalf. The Area Manager responsible for your region will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

If you'd like to get in touch in the meantime, please don't hesitate to reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,
Kevin, on behalf of webuyanycar.com

Rated 5 out of 5 stars

Best location to sell your car

Hi everyone, I totally forgot about this spot, if you are ever looking into selling your vehicle or better yet looking for an appraisal of it, don’t look any further than this place, I was looking around everywhere carmax, carvana, others car buying places but came across them and once i filled out the appraisal application it was so smooth and the estimate I got from them, it was by far the top of their competition, process pretty smooth, trustworthy, very thorough and comfortable. I’d recommend them

December 9, 2025
Rated 5 out of 5 stars

Carmen was professional

Carmen was professional, well-versed in her trade, and did a great job explaining the entire process to me. I had less-than-desirable experiences with Carvana and CarMax. She helped me understand the entire process and why this experience was so different. She is very good at her job and you are lucky to have her on your team.

January 9, 2026
Rated 5 out of 5 stars

Overall it was easy

Overall it was easy. Leon was knowledgeable, professional and pleasant. Price was slightly above Carmax and location was 15 minutes away. Happy that it was hassle free and my uber was paid for.

January 6, 2026
Rated 5 out of 5 stars

A Pleasant Vehicle Sale Experience

Ed was very helpful and made the experience of selling my car very easy. He explained the details of the price that was being provided for the purchase of the car in an understandable and factual way. I took my car to Carmax, CarShop and webuyanycar.com for pricing and webuyanycar.com was highest of the three. I would highly recommend this company and will come back again if and when I need to sell a vehicle.

December 15, 2025
Rated 5 out of 5 stars

Fair, Quick, Easy

Carmax quoted us a price and after seeing the car dropped the price by $400. They came quickly, wrote a check on the spot. Later, a snow storm threatened so they picked up the car earlier than planned.
The transaction was quick, fair, and pleasant. I highly recommend Carmax.

December 11, 2025
Rated 4 out of 5 stars

I thought the cut in the estimated…

I thought the cut in the estimated price and the real price was a little harsh. But I got a better price than was offered by Carmax and Carvana. And I am satisfied with the outcome. Will always be checking with We buy any car in future car sales.

December 6, 2025
Rated 5 out of 5 stars

Personal touch

Jim just made it feel more personal just one to one. I also had gone to Carmax and it was so big and so many people. I just really he was trustworthy.

November 9, 2025
Rated 5 out of 5 stars

Very good, straightforward, transparent service

Starting with the website, I filled out my vehicle information, and I did have to provide an email, in order to see their initial valuation, although they showed my the valuation right away on-screen, but also in the email they also sent. The website was straightforward, easy to use, not overly flashy, I liked it. The survey questions for the condition of the car are very brief, can't really capture everything going on with your car, as a result the valuation they gave me was quite a bit more than it actually turned out being. In my case, I knew their valuation was overly optimistic, but I could see people getting mislead or getting their hopes up by that, so keep that in mind. After seeing the valuation online, I clicked to make an appointment at a nearby office. It asked for my phone number, sent me a code to the phone, but then the website wouldn't let me plug the code in, some glitch, so I had to call the phone number it provided. After a short wait, I spoke with a friendly operator who facilitated making the appointment for later that same day. At the appointment/location, the prior appointment was taking a bit longer, so I had to wait like 10 minutes past my appointed hour to be attended to, but I had no problem with that. I could see the guy was busy wrapping up with another customer, and he came out right away to greet me and offered water, before going back to wrap up with other customer.
Then, it was my turn. The guy's name was Danny, and he was very easygoing and pleasant and efficient. He did his job with enthusiasm and cheerfulness, which I appreciated. He looked over my car real well, we even took it for a test drive. During his whole inspection, I was present, and he was commenting on the things he saw that were good or bad, in an informative, non-judgemental, way. He spotted an issue I didn't even realize was there, related to some back-end work the prior owner had done. He also took a video recording of the engine running, which they analyze back at the main office. In the end, I didn't get a whole lot for my car, but it had many issues, almost all of which I already knew about, so I wasn't surprised. There is a documentation fee to facilitate the transfer of title, in my case it was $99, I think this price applies to Florida and the value of my car which was low. For other states and higher-value cars possibly it's more. But either way, he was transparent about it, and spoke in terms of both sale price and Net payment to me, after the doc fee, and so I knew what I was agreeing to beforehand, no surprises. Even after taking the doc fee into account, it was a slightly better deal than Carmax was offering (I had taken it to Carmax beforehand). The inspection took like 20 to 30 minutes, and once I agreed to sell it, the paperwork took an additional 15 to 20 minutes. There are quite a few papers to sign, which are all part of facilitating the title transfer. I have high confidence that they handle the paperwork well. Overall, a very good experience.

November 8, 2025
Rated 5 out of 5 stars

I was treated with the utmost respect

I was treated with the utmost respect. I was listened to with true interest. The Agent was very patient with me. Provided answers to all of my questions to my satisfaction and was very knowledgeable of all questions that I had.
I have and will refer others to Webuyanycar over Carmax or CARVANA . I am passing out cards for Webuyanycar!

October 31, 2025
Rated 5 out of 5 stars

Easy, fast, and fair.

Easy to make appointment. Car inspection fair, negotiation easy and reasonable. Relatively quick and funds delivered via Zeller in minutes. Better experience than the two times prior when I used Carmax.

October 28, 2025
Rated 5 out of 5 stars

We By Any Car beats the competition

I had checked the trade in value of my car at Carvana and CarMax. I had not even thought of WeBuy Any Car until my boyfriend mentioned it. Turns out they gave me a MUCH better price. It was great because the rep came right to my house and we did everything right there. The process was seamless, and the man who helped me was extremely courteous and professional.

October 17, 2025
Rated 5 out of 5 stars

The customer service I received was…thorough, friendly, and fair

The customer service I received was outstanding. I did not have a reserved appointment but did not have to wait long to get a valuation on my used Subaru. Cliff was very attentive and explanatory of the process and provided itemized details on the condition of my car, very thorough indeed. He was able to give me an offer that was quite fair with the market value, besting the dealer and CarMax. Again, Cliff was very helpful in explaining all the paperwork and the sale process went very smoothly. Cliff’s friendly and genuine nature put me at ease.

October 14, 2025

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