We Buy Any Car® USA Reviews 

Reply from We Buy Any Car® USA

4 days ago

Robin, we're so grateful you chose us. We're delighted we could step in where CarMax couldn't, and so proud of Osia and Patrick for going above and beyond to work through the probate questions with you, all without you having to leave home.

All the best,

Jeremy, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Oct 18, 2026

Thank you for bringing your car to us. We're thrilled you found our offer beat Carmax and AutoNation, and it's lovely to see Monia recognized for taking such good care of you.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Oct 16, 2026

Update 10/16/2026

Hi Larry,

Thank you for taking the time to speak with our Area Manager today. We appreciate your honest feedback that the appointment took far longer than it should have, and we have shared it with the team in Indian Trail so the process is quicker for the customers who follow you.

If there is ever anything more we can do, our Customer Experience Team is always here for you at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

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Hi Larry,

You had other options for selling your car, and we are grateful you brought it to our Indian Trail branch and chose to sell it to us. A three-star rating tells us the team who looked after you there fell short of the five-star experience we set out to provide on every appointment, and for that we apologize.

Our online valuation is an estimate, not an offer, and both our website and your valuation email state that clearly. It is calculated from the information submitted online, and your car was described as having no issues at all. Resale data on a 26-year-old sports car is limited, so our technical pricing experts were involved in reviewing its overall condition against the market. The offer itself is set only once a professional, in-person appraisal has confirmed the verified condition of the vehicle, and on your appointment that appraisal identified:

- Dents in both rear quarter panels
- Scratching to the trunk lid

Every seller is welcome to join our team for the appraisal and see what we see, so the condition behind the number is never a mystery.

We're pleased we were able to make you an offer in line with the other competitive quotes you had received. We operate a zero-pressure policy and never want a customer to feel they had to sell. If you've had a change of heart, please reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com. We will do everything humanly possible to make it right. We have also escalated your experience to the Area Manager responsible for the team in Indian Trail, who is investigating and will be reaching out to you directly. A five-star experience is what every customer is owed, and we are committed to seeing that you get one.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Jun 9, 2026

Update 6/8/2026

Hi Pamela,

Following your review, our Area Manager reached out and spoke with you directly to talk through your experience, and we appreciate you taking the time.

We weren't able to change the outcome, and we understand you see the valuation differently. We stand by the in-person appraisal and the explanation we shared earlier, but we're genuinely sorry the figure didn't meet what you'd hoped for.

If you'd like to discuss this further, our door is open. You can reach us directly at customerfeedback@webuyanycarusa.com. We wish you all the best.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

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Hi Pamela,

We're sorry your experience didn't reflect the five-star customer service experience that webuyanycar.com is famed for, and we understand the change in figure was frustrating.

The most important point to explain is this: the high figure you first saw online was generated for a 2005 model, while your car is in fact a 1995, a full ten years older. In valuation terms that is effectively a completely different car, and it is the main reason the online figure and our offer were so far apart. Our online valuation is an estimate, not an offer, and it is generated entirely from the information provided by the customer when a vehicle is submitted. Once we confirmed the details directly from the VIN, the estimate was corrected to reflect the vehicle you actually own.

From there, the offer reflects the verified condition of the vehicle after a professional, in-person appraisal. That appraisal identified condition issues that were not reflected in the online estimate, including a brake fault requiring repair, four tires that needed replacing, and cosmetic paint damage across multiple panels. We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.

We're sorry the final figure fell short of what you hoped for, and we respect your decision not to sell.

We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in Broomfield is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

Our team works to deliver a five-star experience for every customer, and we'd welcome the opportunity to do the same for you.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated May 26, 2026

Update 5/26/2026

Hi ArthurV,

Thank you for taking our team's call to discuss your experience. We're sorry that we couldn't meet your expectations on price.

We did check what CarMax had offered, and our final offer was very well positioned by comparison. If the sale to them doesn't work out for any reason, we would be glad to assist.

Our team in Melbourne, FL has earned a 4.9-star rating across 542 verified customer reviews on Trustpilot (https://www.trustpilot.com/review/webuyanycarusa.com/location/melbourne-fl). Those reviews reflect the experience we work to deliver at every appointment and we're sorry that our team was unable to provide you with the same legendary customer service experience on this occasion.

If anything remains unresolved, our Customer Experience Team would welcome the chance to hear from you directly at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

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Hi ArthurV,

Thank you for choosing webuyanycar.com and for taking the time to share your feedback following your visit to our Melbourne, FL location. We're sorry to hear that our offer didn't meet your expectations.

Our online valuation is based on the information provided by the customer. The final offer reflects the verified condition and history of the vehicle after a professional, in-person appraisal. In this case, our appraisal identified two findings that materially impacted resale value:

• Our diagnostic tool detected that the vehicle's trouble codes had been recently cleared prior to your appointment, which raises concerns about underlying issues that may have been masked
• The vehicle's history report showed prior accident damage with diminished value, which carries through to the wholesale and retail market regardless of repair quality

The photographs and documentation taken during your appointment are part of our standard appraisal process. We document every vehicle thoroughly so that our offers are defensible, transparent, and tied to verifiable condition findings rather than guesswork. We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.

Regarding the offers you received elsewhere — we genuinely cannot speak to how other buyers arrive at their numbers. We have nothing to gain by undervaluing a vehicle. We are a buyer in a competitive market with thousands of branches, and our valuations are guided by national market data, vehicle history, and the in-person inspection. If we cannot make a competitive offer on a given car, that is the right outcome for both sides and we never want a customer to feel pressured to sell.

We're sorry we couldn't reach an agreement on this occasion. If you'd like to discuss your experience further, please don't hesitate to reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com.

We'd welcome the opportunity to earn your business in the future. This review has been escalated to our leadership team and our Area Manager will be reaching out to you directly to see how we can address your concerns and restore your trust in We Buy Any Car.

Warmest regards,
Kevin, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

May 15, 2026

Hi Joi,

We're sorry to hear that your appointment didn't deliver the five-star customer service experience that webuyanycar.com is famed for. We've reviewed the details and want to respond to what you've described.

Our website provides a valuation estimate, not an offer. It is generated entirely from the information provided by the customer, and it reflects neither a vehicle's recorded history nor its verified condition. In your case, no condition issues were disclosed during the online valuation, and our valuation estimate was therefore generated for a van in good condition, as represented by the customer. Our offer is always based on the market value of a vehicle after completing a professional appraisal which forms the basis of our offer. That appraisal surfaced significant undisclosed issues with the van.

Your vehicle's Experian AutoCheck history discloses:

- A stolen-and-recovered event
- Three documented accident reports

Our buyer's professional, in-person appraisal documented eighteen specific condition issues, including:

- An illuminated airbag warning light
- Structural damage which must be disclosed to any prospective buyer
- An inoperative passenger door
- A ripped headliner
- A damaged driver's seat
- A damaged driver's seat belt
- Four tires below tread depth
- Damaged side mirrors (both housing and glass)
- A damaged rear-view mirror
- Missing power locks
- Damaged vents
- Dents on three separate body panels

None of these were reflected in the online estimate because none of them were disclosed.

We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.

After the appraisal concluded, our technical team reviewed the detailed appraisal notes, photographs, vehicle history, and diagnostics before presenting an offer in line with the vehicle's market value given its true condition and history. That figure was thousands of dollars, but meaningfully below your expectation, and we respect your decision not to sell.

We take feedback like yours seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in West Palm Beach is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated May 24, 2026

Update 5/24/2026

Hi Adewale,

Thank you for taking our follow-up call earlier this week. We hear you on the communication point — when a vehicle's title brand drives most of the gap between the online estimate and the in-person offer, that context should be surfaced clearly and early in the process, not at the end. We're carrying that feedback back to the branch.

To restate what Nicholas walked through: we do buy rebuilt and salvage-title vehicles, but the offer reflects the salvage-adjusted market value rather than the clean-title online estimate. That's not a pricing trick — it's the reality of how the title brand affects what the vehicle is worth in the secondary market. Your CarMax comparison sits in roughly the same band, which corroborates the figure rather than contradicting it.

If anything else comes up, you're always reachable at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

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Hi Adewale,

The gap you're describing between our online estimate and the offer you received at the branch has a specific cause, and we owe both you and any reader of this review a clear picture of what happened.

Our online valuation is an estimate based on the information provided by the customer. In your case, our online tool asked you directly whether the vehicle had ever been involved in an accident, and you answered no. You also chose not to provide the VIN, which is the single piece of information that would have allowed us to independently verify the vehicle's history before quoting. Working from what you told us, our system returned an estimate consistent with a clean-history 2022 Honda Odyssey.

When you brought the vehicle to our High Point branch, the actual title history surfaced during the professional, in-person appraisal: a salvage title issued in New Jersey in August 2024 following an insurance total loss, and a current rebuilt title issued in North Carolina earlier this year. The vehicle's AutoCheck record shows multiple accident reports, including damage classified as disabling. This vehicle is also listed on the internet as having been sold at IAAI, an insurance salvage auction, and the listing includes photographs showing the severity of the damage that resulted in the insurer declaring it a total loss: https://bid.cars/en/lot/0-39021982/2022-Honda-Odyssey-5FNRL6H77NB059669

This is not a question of process. No professional buyer will pay clean-vehicle pricing for a vehicle with a salvage and rebuilt title history. The figure you saw online was a direct product of the answers you provided. The figure you received at the branch reflected the verified condition of the vehicle.

We take feedback seriously and have logged a formal complaint on your behalf. The Area Manager responsible for the team in Charlotte is investigating and will be reaching out to you directly to discuss your experience. Our team works to deliver a five-star experience for every customer, and we'd appreciate the opportunity to do the same for you.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Apr 21, 2026

Hi Sylvia,

Thank you for choosing webuyanycar.com and for taking the time to share your feedback following your recent mobile buyer appointment. We take allegations of scam-like behavior very seriously and want to address your concerns directly, because the facts here tell a different story than the one you've described.

Our online valuation tool provides an estimate based on the information entered by the customer. In your case, the online valuation was generated using the drop-down menus on our website and did not include the VIN. Unless the VIN was provided to us over the phone, we would not have had access to it until our buyer arrived at your home — and for transparency, we can pull the recordings of any calls between you and our team to confirm what was and was not shared.

During the online valuation, the trim selected was "2018 Jaguar F-Type Coupe 2D Base," which corresponds to the 3.0L V6 supercharged model. When our buyer arrived and decoded the VIN, it confirmed the vehicle is actually the "2018 Jaguar F-Type Coupe 2D 2" — the 2.0L turbocharged 4-cylinder (the P300 trim). These are two meaningfully different vehicles with very different market values.

You are absolutely right that the VIN clearly indicates the engine size — and that is precisely how the trim mismatch was identified. Our team did not "think" your car was a 6-cylinder; the online valuation had been generated on the assumption that it was, based on the trim that was selected. Once the VIN confirmed the correct trim, the valuation was adjusted to reflect the actual vehicle. This is the opposite of a scam — it is the system working as intended to prevent a customer from being offered a price based on the wrong vehicle.

We also noted that a duplicate title is required for this transaction, which carries a small fee and was factored into the final offer.

We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's specifications and condition affect its valuation. Our team should have walked you through the trim correction clearly at the appointment so you could see exactly why the valuation changed.

We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in your area, Roshunda Thompson, is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. If you'd like to share anything further in the meantime, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com