We Buy Any Car® USA Reviews 

Reply from We Buy Any Car® USA

Updated Mar 11, 2025

Update 3/11/2025 - Hi Hence. You never responded to our request for more information so we could verify that you had an experience with webuyanycar.com. Confirming we were unable to find anyone matching your name in our system and our team in Gladstone had no recollection of a conversation like this. If you did speak with an employee at our location in Gladstone, MO we would like to listen to your concerns and clear up any confusion about the document fee. You can respond to our request for more information that was sent to you by Trustpilot, or reach out to our team at corporate by email at customerfeedback@webuyanycarusa.com.

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Hello Hence,

We do business by appointment only and have scoured our appointment log and listened to a variety of recorded calls for our Gladstone, MO branch in an effort to identify your appointment. Unfortunately, we have been unable to locate a record of you in our system. I have sent you a private message via Trustpilot to request more information. We’d value the opportunity to connect with you directly.

We Buy Any Car is not a junk car buyer, we’ll be the first to admit a vehicle that is end of life should be sold directly to a junk yard to maximize a few hundred dollars more than what we can offer. We Buy Any Car does not break vehicles down for parts. We specialize in vehicles that have a resale value and often pay tens of thousands of dollars for each vehicle we buy. We’re happy to purchase end-of-life vehicles as a courtesy for our customers who want to ensure the paperwork is processed correctly.

Similarly, CarMax are not junk car buyers either. They purchase vehicles, just like webuyanycar.com, based on condition and resale value.

If our team has provided bad customer service, we want to know so we can address that. Please respond to the request for information Trustpilot sent you or email customerfeedback@webuyanycarusa.com to tell us who assisted you so we can address your concerns and show you why we are the highest rated dealer in the United States for customer satisfaction.

We are famed for our friendly, no-pressure, five-star customer service and we have zero tolerance for any practices you suggest in your review. We are keen to review the recording of the call you refer to and if our team acted in any way which does not align with our values of honesty and integrity, we will act decidely to address those behaviors.

We look forward to hearing from you and addressing any and all concerns.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Jan 20, 2025

Hi Ralph and thanks for choosing webuyanycar.com to sell your 2012 Toyota Camry. Thanks also for taking time to respond to our request to review the customer service experience provided by Matt at our Fridley location. We are sorry that some misunderstandings prevented you from receiving a five-star customer service experience.

Firstly, I want to clarify that the valuation you received online on 11/23 was not an offer. As it stated on our website and in the valuation email, valuations are provided as an estimate for informational purposes only and do not constitute an offer from webuyanycar.com. Like all professional buyers, we always carry out an appraisal of the vehicle before making an offer and the offer is based on physical and mechanical condition as well as other factors such as mileage and the history of the vehicle.

There was some additional damage to the vehicle beyond what was declared online which Matt should have explained to you. I see that Matt was able to get most of that forgiven after working with our pricing team and we cut you a check close to the online estimate back in November.

We do disclose on our website that there is a documentation fee. It's one of the lowest documentation fees in the industry. This is also outlined in the valuation email you received and should have been explained when we spoke to you to confirm the appointment. We record all calls for quality and training purposes and will check to make sure we didn't drop the ball.

We owe it to you, and to Matt, to ensure that you have a five-star customer service outcome. Our people rely on your positive review for their customer satisfaction score so we're happy to do whatever it takes to address your concerns and restore your faith in our team.

Our leadership team has made multiple attempts to reach you regarding your concerns. We still would like to connect 1-on-1 to learn more about your experience and how we can provide you with the 5-star customer service we are known for. Please reach out to us at customerfeedback@webuyanycarusa.com and we will gladly get that conversation started.

We appreciate the heads up that you are unhappy with the service and thank you for the opportunity to address that and give you a positive outcome.

Warmest regards,

Mike, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Jan 24, 2025

Update 1/24/2025 - thanks so much for taking time to speak with Area Manager Jeff about your customer service experience with our team in Brook Park. We hope Jeff was able to fully address your concerns and restore your faith in the honesty and integrity of our team. If there is anything more we can do to assist, please reach out to customerfeedback@webuyanycarusa.com and our team at corporate will be delighted to assist you.

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Hi RD,

Thank you for taking the time to leave feedback about your experience. We’re sorry to learn we could not meet your expectations regarding price. First, bait and switch is an illegal and immoral business practice and it does not occur at webuyanycar.com. No one likes surprises, and our leadership team would love to connect with you directly to address your concerns.

Condition plays an important role in a vehicle’s resale value. Our online valuation tool has the option to include any reconditioning items during the online valuation process. I see from our notes that on 12/13/24 you submitted an online valuation and disclosed a hole in the front bumper. Now just like any other reputable buyer, we need to perform a physical appraisal of the vehicle to confirm condition prior to making a firm offer. If additional damage is discovered, we do reserve the right to modify our valuation.

We’re not looking for small dings and dents, but big-ticket items that impact the mechanical, structural, and safety features. Unlike dealerships who take your car around back and leave you in the showroom when they appraise vehicles, we invite our customers to join us so they can watch what we do and see anything we see. It’s all part of our commitment to transparency.

Unfortunately, our Branch Manager identified a variety of issues with the Chevy Impala we were previously unaware of. There was multiple dashboard lights illuminated, including the check engine light. Our Branch Manager also assessed for engine noise and the onboard diagnostic computer returned a variety of troubling codes. I have pasted those below for full transparency.

P0442 - Evaporative Emission Control System Leak Detected (small leak)
P0455 - Evaporative Emission Control System Leak Detected (gross leak)
P0496 - EVAP Flow During A Non-Purge Condition

Unfortunately, we had to take these issues into account when pricing the vehicle. Regardless, we want all our customers to have a positive experience and outcome. I have asked the Area Manager to reach out to you directly so we can tackle your concerns and restore your trust in webuyanycar.com.

Thank you again for leaving a review, we look forward to speaking with you directly and working together to resolve your complaint. We’ll be calling soon, please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Jan 9, 2025

Update 01.09.25

Our leadership team has tried calling to speak with you directly numerous times over the past few weeks, but we've been unsuccessful reaching you to have a productive conversation.

We remain committed to giving you a positive outcome but have exhausted all efforts to connect 1-on-1. We kindly ask that you return one of the calls you received from us or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hello, thank you for taking the time to leave a review about your experience. We’re glad to hear our Branch Manager was friendly and helpful. We’re sorry to learn our processing fee was a surprise to you and kept you from having a positive experience.

Any reputable car buyer will have fees associated with selling a vehicle. These go towards legally processing the change of ownership which is required by law. While we understand this can be frustrating, webuyanycar.com keeps the fee to a minimum and is one of the lowest in the industry.

We do note on our website, in FAQ’s and disclaimers, that we do charge a fee as well as in emails you receive regarding your valuation. Additionally, your Branch Manager should have disclosed this upfront in an open and transparent manner. Our leadership team is eager to investigate if this came as a surprise and what we could have done differently.

I have asked the Area Manager to reach out to you personally so we can review your appointment together and address your concerns. Please be on the lookout for our calls. Thank you again for choosing webuyanycar.com, we truly appreciate your business and look forward to connecting with you 1-on-1.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Oct 21, 2024

Hi Virginia,

Thank you for taking the time to leave a review about your appointment. We’re sorry we didn’t deliver the 5-star experience we’re known for. We take customer service seriously and would love to address your concerns.

We’re sorry to find out our processing fee came as a surprise to you. We value transparency and do list that we charge a fee to complete the sale in our disclaimers, both on our website and in emails you receive about your valuation. We have this information listed under our FAQ page and our Branch Manager should have been upfront with the information. Our leadership team would be happy to investigate to ensure this was communicated clearly during your appointment.

Regarding the accident, we understand that accident history can be frustrating, especially when you may not be aware of it. During every appointment we run a third-party, industry-standard vehicle history report like CARFAX and Experian AutoCheck. If these reports return information about a prior accident, we need to take that into consideration when making our firm offer. Unfortunately, accident history is a big red flag for many buyers regardless of the severity. I see noted on the report in March 2022 there was an accident reported and there was damage to the front and left side of the vehicle. There is damage and repairs noted to the bumper, radiator, and grille.

I have asked the Area Manager to personally reach out to you so we can review your appointment together and address your concerns. We want all our customers to have a positive experience and it’s clear we missed the mark and could have done a better job communicating with you. We owe it to you to work through these issues and give you the 5-star experience we’re known for.

Thank you for letting us know we didn’t live up to your expectations. We have a 5-star customer rating from 50,000 customers for a reason. We go above and beyond to ensure our customers’ satisfaction, and your appointment is no different. Thank you again for your business, we’ll be reaching out soon, please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Oct 16, 2024

Hi Kenneth,

Thanks for taking the time to leave feedback about your experience. We’re sorry there was a domino effect that caused your appointment to be delayed. We know our customers value their time and despite the Branch Manager’s best efforts to speed things along and get caught up, we fell short of expectations. We sincerely apologize for the delay. We unfortunately had a recent medical emergency that left the location understaffed.

We shouldn’t be guaranteeing any value for any vehicle regardless of whether it’s $300 or $30,000 dollars. Like any reputable buyer we need to see the vehicle and perform a physical inspection before we can make a firm offer. No two vehicles are the same and condition plays an important role in a vehicle’s resale value.

Reviewing the detailed appraisal notes, I see the 2002 Chrysler had a variety of damage including upper engine noise, rust, inoperable air conditioning and a diagnostic P code. Unfortunately, the overall rough condition negatively impacted what we could pay.

Your business is important to us, and we want to ensure you have the positive outcome all our customers deserve. Thank you for taking the time to speak with Area Manager, X, he reported a positive and productive conversation. Hopefully we were able to address your concerns and restore your faith in We Buy Any Car.

If there is anything else we can do, please don’t hesitate to reach out to our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Sep 18, 2024

Update 09.18.24

Hi zeuSman, Carlos has tried calling you several times, but we've been unable to get in contact with you to address your concerns. We value your business and want to restore your trust in We Buy Any Car. We've exhausted all efforts and kindly ask that you return the calls from Carlos or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com


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Hi zeuSman and thank you for choosing webuyanycar.com to sell your car. We have earned a reputation for operating with the highest levels of honesty, integrity, and transparency and are deeply concerned to hear this feedback. We take your feedback very seriously and have launched an internal investigation to review every aspect of the transaction.

Your online valuation estimate was based on disclosures made online on 8/17/2024 at 3:52 PM. The information submitted to us stated that the Nissan was in good physical condition but was overheating. One of the most important questions we ask is whether the vehicle runs and drives and I see that you responded yes but we later learned that the vehicle was inoperable and would have to be towed to us. As a non-runner, our offer will always be much lower than a car which runs and drives. Our team should have done a better job of setting expectations on this.

Part of our inspection process includes running diagnostic checks. If a vehicle has problems, this usually tells us how serious the problems are so we can make an appropriate adjustment to the value. The Nissan was completely on arrival, so we were unable to diagnose the issue. As we cannot assess the mechanical issues, we have to assume that the car is end-of-life. We do not typically buy end-of-life vehicles except as a courtesy to customers. Unlike a junkyard, we sell cars whole and do not have facilities to strip a vehicle for parts.

The documentation fee is a standard charge which handles the costs of processing paperwork. Our documentation fee is among the lowest in the industry and is fully disclosed online and in the valuation email you received. This should have also been covered in the confirmation call. We do record calls for quality and training purposes and will check to make sure our team followed the correct process.

Thank you for alerting us to your unhappiness with the service you received. We appreciate the opportunity to investigate to understand how we could, and should have done better in the circumstances. Above all, we are thankful for the opportunity to do the right thing to restore your faith in webuyanycar.com. Please expect a call from your local Area Manager who is handling your complaint personally.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Sep 11, 2024

Hi Agnes and thank you for using our mobile buying service to sell your Ford F150. We pride ourselves on operating with honesty, integrity and transparency and the documentation fee should have been discussed with you or your husband on the confirmation call. If our team failed to make you aware of important information, we will happily make it right and address any shortcomings in training.

Our Area Manager has tried calling and reaching out to you several times without success. We want to connect directly so we can try to clear up any miscommunication and address your concerns. Unfortunately, we have exhausted all options getting in contact with you and can’t move forward unless you reach out to us.

We kindly ask that you return our numerous calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com. We sincerely appreciate your business and would love to connect directly and ensure the positive outcome we are known for.

Warmest regards,

Kevin, on behalf of webuyanycar.com

Reply from We Buy Any Car® USA

Updated Aug 21, 2024

Update 8/21/2024 - Hi Amaya. We escalated your complaint to Area Manager Brent who has made several attempts to reach out and address your concerns. I'm sorry we were unable to connect and restore your faith in us. If there is anything more we can do to help, reach out to customerfeedback@webuyanycarusa.com.

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Hi Amaya,

Thank you for taking the time to respond to our request to rate the customer service you received. We’re sorry to hear that our fee caused you to not have the 5-star experience we’re known for. Our leadership team would like to reach out and connect with you directly about your appointment.

We do list that we charge a fee to complete the sale of the vehicle. This is on our website, in the disclaimers and on emails sent to you about the valuation. Hopefully the Branch Manager was clear and transparent about this information. We’re eager to understand if this was disclosed to you and everything was communicated properly.

We know you have many options when selling a vehicle and we truly appreciate your business. We want nothing more than to give you a positive outcome and look forward to connecting with you soon. Please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com