Our final offer for the car was significantly less than the online quote even though we documented mechanical issues but we were exhausted by the thought of taking the car somewhere else to sell it. J... See more
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The buyer from company "Hew" was very friendly and informative. He checked over our car then made an offer that was reasonable. After paperwork, sale title transfer was complete I received payment. T... See more
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The entire experience was outstanding. Your website is easy to navigate only takes a few minutes to complete. I could not set up an visit until I returned to Lakeland more than one week later. Setting... See more
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The whole experience was unbelievable. I went on line and I received a phone call immediately. They went out of their way to arrange an appointment that would fit my schedule. It seemed a little too... See more
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Company details
About We Buy Any Car® USA
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
940 West Sproul Road, Suite 201, 19064, Springfield, United States
- (484) 519-2538
- questions@webuyanycarusa.com
- webuyanycarusa.com
4.8
Excellent
75K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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fee
The estimate given online
The estimate given online, was a lot higher than the actual price paid to me. Also no one said anything about a Docking Fee, until I had already setup the appointment to drive my car there. But overall was a good experience.
September 11, 2026
The document fee for online filing or…
The document fee for online filing or reviewing of $100 is crazy. That cost nothing to make a "docusign" or an Adobe signature document are basically free. You are already buying the vehicle @50% value or less. Why not squeeze a little hardes for a bs filing/ admin/ somebody to give the thumbs up fee. Should have just called it a commission 🙄 😒 😑
July 21, 2026
Good experience with the entire sales…
Good experience with the entire sales procedure from quoting via inspection to receiving payment. Lou, the inspector was great to work with. What left a somewhat bitter taste is the 10% service fee that wasn’t mentioned or listed anywhere upfront.
July 16, 2026
Andy was very kind
Andy was very kind, patient and knowledgeable. He helped me through the sales process and answered any questions that I had for him. Great customer service!
Staff members that I spoke with were nice. I appreciate the smooth process. The price was a bit different which is why I took off one star.
I was offered $1295. Upon arrival to our home, Andy informed me the process. He would inspect, test drive and offer an amount based on the assessment.
After it was all completed, Andy stated that there were a few scratches on the roof of the vehicle that I didn't see and the engine lights were on This brought the price considerably down to $450 after a $99 paperwork fee was added (I didn't initially know about this at all).
In my defense, the scratches, dents and engine lights were something that I disclosed in the very beginning.
The offer was made with this in mind.
Instead, the offer came down even further. This was very conniving and deceptive. Andy seemed like a very nice person, but this entire process was not on the up and up.
July 8, 2026
Reply from We Buy Any Car® USA
Update 7/20/2026
Thank you for taking the time to speak with our Area Manager about your experience. We're glad we had the chance to walk through how the appraisal and final offer were reached and to answer your questions directly.
We appreciate you giving us the opportunity to clarify things, and we're grateful for your business. If your view of the experience has changed after that conversation, we'd welcome an updated review — and either way, thank you for choosing webuyanycar.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Thank you for taking the time to share your experience, and for the kind words about the colleague who assisted you. We are glad they were kind, patient, and knowledgeable, and that they took the time to walk you through the process; that is exactly the standard we hold our team to. We are sorry that the service they provided when they visited you to buy your vehicle did not earn them the five-star customer service review that webuyanycar.com works to deliver, and we would love to know how they could have served you better so we can make that right.
Our website provides a valuation estimate, not an offer. It is an online valuation generated from the information provided by the customer. Our offer is always set after a professional, in-person appraisal that verifies the vehicle's condition and reflects its market value. You did disclose a previous accident and a dent to the front fender when you requested your estimate, and both were accounted for in the figure you first received. The online valuation did not, however, reflect several other issues with the vehicle that had a tangible impact on its resale value.
The in-person appraisal identified a number of problems in addition to the fender dent you disclosed:
- A dented roof panel
- A cracked front bumper with damaged front lighting
- Poor previous repairs to the rear of the vehicle
- An air conditioning system blowing warm air
Our OBD-II diagnostic scan also returned four active fault codes:
- P0430: Catalyst System Efficiency Below Threshold (Bank 2)
- P0442: Evaporative Emission Control System Leak Detected
- P0456: Evaporative Emissions System Small Leak Detected
- P2241: Oxygen Sensor Circuit Low (Bank 2, Sensor 1)
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation. Our team should have explained the nature of these findings before you had the opportunity to accept or reject our offer.
On the document fee, this is disclosed in three places: on our website, in the valuation email sent ahead of your appointment, and during the recorded and transcribed confirmation call. We are reviewing that call to make sure our team followed the correct procedure, so that nothing about the fee should have come as a surprise on the day.
We also want to touch on the sense that the process was less than transparent, because it sits at odds with the care you clearly received. Our offer reflected the vehicle's condition as it was verified in person, and we would be glad to walk you through exactly how we arrived at it.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in the Lancaster area is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.
Our team works to deliver a five-star experience for every customer, and we would appreciate the opportunity to do the same for you.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
A very good way to sell a car you no longer need
Don, the manager at our local WBAC, took time inspecting the outside and inside of my 2009 Honda Accord. My online evaluation was about $4200. My car did have some rust issues around both back tires, so I expected some of that would get knocked off the original estimate. The vehicle was 17 years old, myself the original and only owner, and was very clean. I was quoted about $3200, less the $395 document fee, for a check of $2900. Don completed all the paperwork and gave me the copies. Even though the WBAC never disclosed the document fee on their website that I could locate, I noticed from other reviews that this fee varies from customer to customer. The web site should be more transparent about the fee, my only issue. Other than that, service was very good, very convenient to use, and eliminated the hassle with trading the car into a dealer. Would highly recommend this if you just want to sell a car, get some money for it, and want to move on. I even got a phone call days letter thanking me for the business, something no one does anymore, I appreciated that.
May 16, 2026
Updated experience
It literally took 3 hours to sell my car. They had to enter my information into system twice and waited 1 hour for someone to approve. Service person had question about my title and it took her 1 and 1/2 hours to get a response. I had to leave for an appt. and come back to pick-up my check less $99 service fee that took 3 hours of my time. Regional manager called and explained delays. He reimbursed service fee. I appreciate their follow-up to make things right.
May 4, 2026
Reply from We Buy Any Car® USA
Hi Damon,
We're sorry to hear your appointment fell short of the five-star customer service experience we work to provide for every customer.
Our website provides a valuation estimate, not an offer. It is generated entirely from the information provided by the customer, and it reflects neither a vehicle's recorded history nor its verified condition. In your case, no condition issues or previous accidents were disclosed during the online valuation.
Your vehicle's Experian AutoCheck history discloses a documented accident report involving damage to multiple body panels. Our buyer's professional, in-person appraisal documented additional condition issues including a cracked front bumper, hood rust, a damaged side mirror, lower engine noise, a damaged muffler, dashboard damage, a damaged tire, and dents and scratches across the passenger side.
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.
We also want to acknowledge directly that the appointment took longer than it should have. The title on file required verification, and that step ran past our standard timeline. We apologize for the time that cost you.
Our document fee is disclosed at three points before the appointment: on our website, in the valuation email sent ahead of the visit, and during our recorded confirmation call.
We take feedback like yours seriously and have logged a formal complaint on your behalf. The Area Manager responsible for the team in the Kansas City area is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
I was a bit disappointed that I was not…
I was a bit disappointed that I was not informed of the $319 documentation fee upfront. Also the original offer was $2935. Even before the vehicle was looked at I was told it was $2700. When I asked why it was down I was told it fluctuates. After the inspection it was down to $1700. I still feel this was way too low and almost regret selling the car.
I see your reply but I was Never told about the $319 documentation free and I disagree with your reply. There was no damage to the interior or exterior of the car. In fact, there was no mention of any so called damage to the interior or the exterior. The car has never been in an accident and there were no dents or scratches. As for the engine misfires this was a complete surprise since the car was recently serviced and checked over showing no issues. I think all these issues were to in fact make the price lower. At this point the deal has been done and my opinion of your service still stands!
I have intentionally blocked your calls & text messages. There is nothing further to discuss and my review stands as is. Actually, I feel like changing it to 2 stars.
May 3, 2026
Reply from We Buy Any Car® USA
Update 5/11/2026
Hi Anne Marie,
Over the last several days our team has reached out a number of times to discuss your experience and to try to find a way to restore your faith in webuyanycar.com. We regret we weren't able to deliver the five-star customer service outcome that is the gold standard we hold ourselves to across our 450,000+ customers.
If at any point you'd like to discuss your experience with senior leadership directly, customerfeedback@webuyanycarusa.com lands on my desk. We'd welcome the conversation if you ever decide it's worth having.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
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Thank you for taking the time to share your experience, and we're sorry you're walking away from the sale with these concerns. We want to address both the price journey and the documentation fee disclosure directly.
Our online valuation is based on the information provided by the customer when you visit our website. The final offer reflects the verified condition of your Buick Enclave after a professional, in-person appraisal. The two are distinct steps. The first is an estimate driven by your inputs; the second is a value finalized only once our team has the vehicle in front of them.
In your case, the in-person appraisal documented several mechanical and cosmetic findings, including illuminated dashboard warnings, multiple engine misfire codes, and damage to the interior and exterior. We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.
On the documentation fee, our process discloses it at three separate touchpoints: on the valuation summary page when your online offer is generated, in the valuation confirmation email that follows, and verbally during the recorded confirmation call before the appointment is booked. If the conversation at your appointment was the first time the fee registered for you, our team should have explained the breakdown of the offer clearly before you had the opportunity to accept or reject it. That accountability sits with us.
We received your note at customerfeedback@webuyanycarusa.com yesterday and have logged a formal complaint on your behalf. John Bauer, our Area Manager for Northern New Jersey, has already attempted to reach you directly and will continue to do so to discuss your experience and find a way to restore your faith in webuyanycar.com. You should already have a voicemail and email from him.
If you'd prefer to reach senior leadership directly, please email customerfeedback@webuyanycarusa.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Donald was very helpful and explained…
Donald was very helpful and explained the policies and how he arrived at his price very well. The only thing that kept it from being a 5 star experience was the fact that nowhere in the website portion of the transaction, could I find anything disclosed about the $399 fee, not even in the terms and conditions. Donald was very up front about the fee however when I first spoke with him after getting the estimate from the website. The transaction was handled very professionally and relatively quickly.
May 6, 2026
Don’t Trust Anything They Say
They lie about everything:
1) Send you a good offer online and then lowball you later.
2) They then reduce THAT offer by another approximately $400 for “fees.”
3) They tell you everyone charges similar fees.
4) I just sold my car to Auto Nation for NO FEES and received exactly what they originally offered online.
WBAC’s offer was around 70% of their online “suck you in” offer!
5) They sent me a survey but the Submit Button doesn’t work (probably only for negative reviews; “Page not found”). I bet the “Page can be found” for positive feedback!
6) I then tried to complain via the link asking for negative feedback. Twice. Both came back as “Not Deliverable.” Real surprise!
7) Tried submitting this review on Trustpilot, verified it with the code they sent me and was informed “something went wrong.” Review was gone.
We’ll see what happens this time. I am copying it and also sending it to Yelp.
In response to WBAC’s reply:
1) Your website does not allow for any comments or clarifications on the info submitted. Therefore I couldn’t include the cracked windshield.
2) However, I did disclose it to the woman who called me to schedule an appointment.
3) Absolutely no information was ever given to me about your “fees,” written or verbal. The same woman quickly read off some details about the onsite inspection and the word “fee” was used. When I asked for clarification and verification of a possible “fee” she said it was included in the online offer. There was nothing to worry about. I therefore believed it to be included in the offer, certainly not something to be deducted later. Why would any sensible (honest) person not disclose it? Answer: to inflate the offer. If you always charge an almost $400 fee, why hide it and add it at the last minute? And why claim ‘everyone else does it’ when it is not true?
4) It is an 11 year old car. How can you make an (honest) offer that apparently requires the car being in pristine shape, as though it just came off the showroom floor? The car is in very good condition. How come your competitor is smart enough to know that there is a scratch or two?
5) I strongly object to you attacking my integrity because you don’t know how to read English or use a calculator. The online offer was $3030. The final offer was $2100 something (don’t remember exactly and I never got it in writing, but I believe it was $2140 or thereabouts). I said it was “around 70%,” which would be around $2121. The difference is approximately $900 - a 30% reduction.
I demand an apology.
6) How do you explain providing a link (purportedly to solicit any negative feedback so you can improve your operation) that has an invalid address? I tried it twice.
April 12, 2026
Unprompted review
Reply from We Buy Any Car® USA
Hi Brennan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our mobile buyer didn't meet your expectations, and we appreciate the opportunity to address your concerns.
Our online valuation is based on the information provided by the customer. The final offer reflects the verified condition of the vehicle after a professional, in-person appraisal. Our professional appraisal identified eight physical and cosmetic issues that were not reflected in the online estimate, including:
• Driver position windshield cracked
• Front bumper scratched
• Passenger side front wheel tire with low tread
• Passenger side rear quarter panel scratched
• Passenger side rear door scratched
• Rear tailgate/trunk lid scratched
• Front hood chipped
• Passenger side front fender chipped
A cracked windshield must be replaced rather than repaired, and these findings — identified during the in-person inspection — affect a vehicle's resale value and must be factored into the final offer.
To clarify one point directly: the characterization that our offer represented around 70% of the online estimate is not accurate. The difference between the online estimate and our final offer amounted to a few hundred dollars — not a third of the quoted value — and that gap was tied entirely to the condition findings above, most notably the windshield requiring full replacement.
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation. Our team should have explained the nature of these findings before you had the opportunity to accept or reject our offer.
Regarding the document fee: we do charge a document fee, which is disclosed on our website and included in the valuation email sent ahead of your appointment. We also discuss fees during the recorded and transcribed confirmation call that precedes every appointment, and we are reviewing that call to ensure our team followed correct procedure. We never want customers to feel blindsided by any aspect of our offer.
Regarding comparisons to another buyer: every buyer uses different inspection standards, inventory needs, and pricing models. webuyanycar.com holds an A+ rating with the Better Business Bureau and more than 100,000 five-star customer reviews — the strongest customer satisfaction record of any vehicle-buying service in the United States. By contrast, the buyer you chose holds an average customer satisfaction rating of 1.4 stars.
We're also concerned to hear about the difficulties you experienced sharing feedback with us. Our customer feedback systems are used successfully by thousands of customers each month, so repeated failures across multiple unrelated channels may point to a device, browser, or email delivery issue worth investigating on your end. In any case, our Customer Experience Team is reachable directly at customerfeedback@webuyanycarusa.com, and that address is monitored continuously.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in your area is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
Would have like more for our car
Would have like more for our car. 399 doc fee seemed like a lot since you were buying the car. Plus seemed like a lot to take off for scratches.
April 18, 2026
Ryan was great!
Ryan was great!
I am not impressed with the company because they don’t disclose all the information when giving you a quote online. They do not tell you that there is a processing fee or that there are deductions made for every scratch, ding, etc.
Ryan did a great job explaining everything and I completed the sale of my vehicle. Another positive is receiving your money right away and the Uber voucher.
April 7, 2026
Patrick explained everythin,including…
Patrick explained everythin,including the process in detail. I just wish I was aware of the proessing fee prior to coming in.
March 5, 2026
I was quoted $1400 more than I actually…
I was quoted $1400 more than I actually walked away with. I was not made aware of the additional $400 document fee. We bought the car with a few scratches and dents. It was my son's first car. They took money off for every tiny scratch. I did leave with a check, but it was significantly less than the online estimate.
February 7, 2026
Reply from We Buy Any Car® USA
---Update---
Hi Matthew,
Multiple members of our leadership team have made several calls to try and connect with you one-on-one. Unfortunately, we have not been able to speak with you and have exhausted all options are our disposal.
We kindly ask you return our calls or email us at customerfeedback@webuyanycarusa.com. We look forward to the opportunity to address your concerns.
Kind Regards,
Kevin, on behalf of webuyanycar.com
-----------------
Hi Matthew,
Thank you for choosing webuyanycar.com and for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations, and we appreciate you giving us the opportunity to address your concerns.
Regarding the difference between the online estimate and your final offer: our online valuation is based on the information provided by the customer. In this case, the only issue disclosed was a hole in the front bumper. However, during our professional, in-person appraisal, our team identified more damage than was reported online, including:
• Front bumper cracked
• Rear bumper cracked
• Passenger side front fender dented
• Passenger side rear quarter panel scratched
• Roof panel scratched
• Passenger side rear door scratched
• Hood scratched
In addition to the physical condition issues, our OBD-II diagnostic scan revealed four active fault codes:
• P0138 — O2 Sensor Circuit High Voltage (Bank 1 Sensor 2)
• P0607 — Control Module Performance
• P1604 — Startability Malfunction
• C1422 — Master Cylinder Pressure Sensor Zero Point High (Antilock Brake System)
P0607 indicates a potential failure in the engine's primary control module, and C1422 points to a fault in the antilock braking system — both of which are safety-related and impact a vehicle's resale value.
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation, and our team should have explained the nature of these problems before you had the opportunity to accept or reject our offer.
Regarding the document fee: we do charge a document fee, which is disclosed on our website and included in the valuation email sent to you. We also attempted to reach you by phone ahead of your appointment to discuss the in-branch process and any applicable fees, but were unable to connect with you. We understand this may not have felt clear enough in your case, and we take that feedback on board.
We take your comments very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in your area is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. If you'd like to share anything further, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
We Buy Any Car USA - Willow Grove, PA
Austin, Willow Grove Branch Manager, worked diligently to obtain the best price for my vehicle. He spent quite a bit more time than the usual to complete all the details required to ensure that my loan payoff was successful on a Saturday afternoon. I recommend this location and Austin and Gio. They are friendly, experienced and provide excellent follow up. The only negative was that I was not specifically made aware ahead of time that there would be a documentation fee of almost $500 for the transaction.
January 10, 2026
low price
low price. gave me a low ball amount, 200.00. then came back with 1500.00 mince 300.00 for dealer fee. i not happy. i am disabled, in a wheelchair and did not have any other option.
January 11, 2026
Reply from We Buy Any Car® USA
---Update---
Hi Michael,
Our leadership team has tried reaching out to you several times over the past month without any luck. We've been unsuccessful at getting you on the phone and have exhausted all options at our disposal.
We kindly ask that you return our calls or reach out to our customer experience team directly at customerfeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
-----------
Hi Michael,
We’re sorry to learn you are not happy with your appointment. We’re glad you alerted us so we can have our leadership team connect with you directly and address your concerns. Customer service is our top priority, and we want to call and speak with you so we can listen to your feedback in greater detail and try to restore your trust in our service.
No two vehicles are alike, and condition plays an important role in a vehicle’s resale value. When our buyer inspected the Acura, we found several issues including rust running along multiple areas of the vehicle, damage to the front fender, and most importantly engine noise. These are issues are outside the scope of normal wear and tear and negatively impacted the vehicle’s resale value.
Our buyer escalated your vehicle to our internal pricing team for a manual review to maximize our offer after the damage negative impacted our pricing algorithm. We’re thrilled we could make you an offer you were happy to accept. Hopefully you didn’t feel pressured to complete the deal if you did not like our offer.
I have asked the Area Manager to review your appointment in detail and give you a call so we speak one-on-one. Thank you again for leaving a review and for giving us the opportunity to address your concerns. We’ll be calling soon, please be on the lookout for our calls.
Kind Regards,
Kevin, on behalf of webuyanycar.com
Know this before you go
Jerry made the process easy to follow, and his personality was definitely a plus—he’s easy to connect with on a personal level. Because of that, my initial impression was a 5-star experience.
However, the overall process of selling a vehicle is ultimately one of negotiation and fees. For that reason, I would rate the full experience closer to a 3. I understand that nearly 100% of vehicles brought in will have repairs needed or flaws identified, and my older pickup truck was no exception. That said, the repair costs they assign are at the very highest end of typical dealer estimates.
This is clearly part of a system designed to reduce the initial online valuation. I understand WBAC is a business and needs to resell vehicles at a profit—but sellers should be aware of this going in.
Negotiating a lower price is expected; any private buyer would try to do the same. What caught me off guard, though, was the document/processing fee. It may be buried somewhere in the fine print online, but I missed it. This fee is supposedly for processing paperwork and completing the vehicle transfer—but isn’t that the core of their business? Charging the seller an additional (and not insignificant) fee to do so further reduces the final offer.
Be prepared for this, as it will lower what you ultimately receive for your vehicle.
December 31, 2025
Watch the pricing!
I think the initial bid and final price was not done in good faith. We started at $1500 and ended at less than $1000. Nickel and dime action for minor issues. A car that is more than 5 years old will have a few scratches. But charge a fee for repainting is not how business should conducted.
November 19, 2025
I was unaware that a documentation fee…
Got a call from Jeff in Customer Service and was very appreciative of his professionalism. The company offered to make me whole and cut me a check for $100 dollars due to some miscommunication. I greatly appreciate the consideration and would work with this company again. My sincere thanks and gratitude for rectifying the issue.
November 12, 2025
Reply from We Buy Any Car® USA
----Update-----
Hi Mark,
Thank you for taking the time to speak with our leadership team. We are thrilled we could connect with you to address your concerns.
if there is anything more we can do please don't hesitate to call Jeff or email our customer experience team at customerfeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
-------------
Hi Mark,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with us. We are sorry we didn’t deliver the 5-star experience you expected.
We disclose our fees on our website and during our pre-appointment calls to ensure transparency. We will be happy to pull the recordings to review your case. If we failed to communicate properly and follow our procedure of disclosing the fees, we will gladly make this right.
Our leadership team will be reaching out to you by phone to discuss your experience in detail and find a way to restore your faith in webuyanycar.com. We value your feedback and appreciate the opportunity to make things right.
Warmest regards,
Kevin, on behalf of webuyanycar.com
Very good, straightforward, transparent service
Starting with the website, I filled out my vehicle information, and I did have to provide an email, in order to see their initial valuation, although they showed my the valuation right away on-screen, but also in the email they also sent. The website was straightforward, easy to use, not overly flashy, I liked it. The survey questions for the condition of the car are very brief, can't really capture everything going on with your car, as a result the valuation they gave me was quite a bit more than it actually turned out being. In my case, I knew their valuation was overly optimistic, but I could see people getting mislead or getting their hopes up by that, so keep that in mind. After seeing the valuation online, I clicked to make an appointment at a nearby office. It asked for my phone number, sent me a code to the phone, but then the website wouldn't let me plug the code in, some glitch, so I had to call the phone number it provided. After a short wait, I spoke with a friendly operator who facilitated making the appointment for later that same day. At the appointment/location, the prior appointment was taking a bit longer, so I had to wait like 10 minutes past my appointed hour to be attended to, but I had no problem with that. I could see the guy was busy wrapping up with another customer, and he came out right away to greet me and offered water, before going back to wrap up with other customer.
Then, it was my turn. The guy's name was Danny, and he was very easygoing and pleasant and efficient. He did his job with enthusiasm and cheerfulness, which I appreciated. He looked over my car real well, we even took it for a test drive. During his whole inspection, I was present, and he was commenting on the things he saw that were good or bad, in an informative, non-judgemental, way. He spotted an issue I didn't even realize was there, related to some back-end work the prior owner had done. He also took a video recording of the engine running, which they analyze back at the main office. In the end, I didn't get a whole lot for my car, but it had many issues, almost all of which I already knew about, so I wasn't surprised. There is a documentation fee to facilitate the transfer of title, in my case it was $99, I think this price applies to Florida and the value of my car which was low. For other states and higher-value cars possibly it's more. But either way, he was transparent about it, and spoke in terms of both sale price and Net payment to me, after the doc fee, and so I knew what I was agreeing to beforehand, no surprises. Even after taking the doc fee into account, it was a slightly better deal than Carmax was offering (I had taken it to Carmax beforehand). The inspection took like 20 to 30 minutes, and once I agreed to sell it, the paperwork took an additional 15 to 20 minutes. There are quite a few papers to sign, which are all part of facilitating the title transfer. I have high confidence that they handle the paperwork well. Overall, a very good experience.
November 8, 2025
My experience was not great
My experience was not great. Although Darius Kitchen was really great and we enjoyed doing our business with him, I was disappointed that We Buy charges a $319.00 document fee which they do not mention in the estimate. We Buy also hit us with a $521.00 deduction because we had previously had to have the instrument gauge panel replaced which included the odometer. The work was done at a new car dealer and the previous mileage was shown on sticker applied to the side of the dash panel. All quite legal and aboveboard. Darius claimed that the odometer reading not matching the total mileage would lower the resale value. I just don't believe that and would love to know how much it sells for. Car was 16 years old but as Darius agreed was in really nice shape. Very disappointed regarding this matter.
October 9, 2025
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