We Buy Any Car® USA Reviews 

75,160
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 7,332 reviews, reviewers overwhelmingly had a great experience with this company. Visitors find the website very easy to navigate and appreciate the convenience of scheduling appointments according to their personal schedules. Customers frequently praise the staff and branch managers for being exceptionally professional, courteous, and helpful throughout the entire vehicle selling process. People truly appreciate how remarkably smooth, quick, and transparent the transaction is, with many users successfully walking away with a check in hand in less than an hour. Some people were dissatisfied with the pricing transparency, noting that the final offer received in person was significantly lower than the initial online quote following vehicle inspections.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professional, efficient, and... See more

Service

Customers had positive experiences with service, frequently describing staff members as friendly,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, smooth, and painless the... See more

Price

Users describe ambiguous interactions with price, as some consumers reported that final offers were... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our final offer for the car was significantly less than the online quote even though we documented mechanical issues but we were exhausted by the thought of taking the car somewhere else to sell it. J... See more

Rated 5 out of 5 stars

The buyer from company "Hew" was very friendly and informative. He checked over our car then made an offer that was reasonable. After paperwork, sale title transfer was complete I received payment. T... See more

Company replied

Rated 5 out of 5 stars

The entire experience was outstanding. Your website is easy to navigate only takes a few minutes to complete. I could not set up an visit until I returned to Lakeland more than one week later. Setting... See more

Company replied

Rated 5 out of 5 stars

The whole experience was unbelievable. I went on line and I received a phone call immediately. They went out of their way to arrange an appointment that would fit my schedule. It seemed a little too... See more

Company replied


Company details

  1. Car Dealer

About We Buy Any Car® USA

Written by the company

We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car

We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.

How It Works in 3 Steps:


  • Online Valuation: Find out what your vehicle is worth in seconds.
  • Book an Appointment: Pick a date and time that works for you.
  • Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.

Why Choose We Buy Any Car?

We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.

  • Proven Trust: Join almost 500,000 customers who have sold to us.
  • Speed: Most vehicles are purchased in about 1 hour.
  • Convenience: Visit one of our 124 local branches or use our mobile buying service.

Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!

We Buy Any Car Reviews

Written by the company

Free Online Valuation
Get an instant free online valuation for your car by visiting our website.
Hassle-Free Experience
Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
Fast, Secure Payment
We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.

We Buy Any Car Guaranteed

Sell Your Car Fast, Safe, Fair in Under 1 Hour

Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.

Contact info


4.8

Excellent

TrustScore 5 out of 5

75K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(75,160)

7,287 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
carmax

Rated 5 out of 5 stars

Smooth process

Received about what i had hoped money-wise for my very used van. Rep was friendly and process was very easy. I was drawn by the location being 30 minutes closer than nearest carmax. I feel comfortable saying i likely got the same offer or maybe a little more than carmax and was in and out in 40 minutes. Content with process and offer was reasonable. Would certainly recommend.

April 25, 2024
Rated 5 out of 5 stars

Great customer service but online estimate should not be expected

This rating is based off customer service received. The transaction went very well. Far better than the competition (Dealer, CarMax, Carvana, etc) Easy and straightforward. John B was extremely helpful and thorough. It took about 30-40 minutes to inspect and give my car a test drive. However, (as one may anticipate) the online estimate was no where near the initial quote. Also keep in mind that there is doc fee. Thankfully the quote was negotiable and we were able to get to a compromise. If I were to rate the entire experience from online to going to the branch I would rate it a 4.5 as the difference in online estimate to in person quote was a bit off to be perfect.

April 19, 2024
Rated 4 out of 5 stars

Sold Hyundai Sonata to webuyanycar.com

We brought our Hyundai Sonata to webuyanycar.com St. Peters MO location for an onsight appraisal. A few days earlier, we were given an estimate for our car over the phone. We dealt with the St. Peters MO location manager, Pete. Pete was very kind, courteous, polite and friendly to my family and me during our visit.

Pete spend about 15-20 minutes giving our Sonata a thorough review. Pete then loaded all our car information and details into his spreadsheet sheet for analysis.

Pete intially offered us about 1/3 what was offered over the phone. He told us what would need to be done to the car to sell it. Pete said he would try to get us more and gave a number that was almost double of his initial offer.

He emailed his boss and we all waited for about 5 minutes. The boss agreed to the doubled amount of the initial on-site offer. We asked if they could go $50 more, but were told no.

There revised double offered was $100 more than our Carmax offer but still about 1/3 less than webuyanycar.com's initial phone offer.

My wife and I accepted the revised offer. At that point, we were willing to be have the car sold for the best offer. It was down to either Carmax or webuyanycar.com. We were both very disappointed and insulted with the initial offer. We were still a little disappointed with the revised offer because we had told them everything about the car and its condition over the phone. The final price offered was a 1/3 less than they offered over the phone.

Peter walked us through all the paperwork and gave us a copy of it and our check.

We took some last pictures of the car. It was a good and reliable car for our family for over 7 years. We ensured we had removed all our belongings from the car and gave Pete the keys.

Overall, we had a good experience. Peter was wonderful. Our biggest complaint was the initial offer and still a little disappointed in the final offer.

We were able to cash their check the next day with no issues.

Definitely get several appraisals before selling your car. In the end, webuyanycar.com offered us the most for our Sonata.

April 16, 2024
Rated 1 out of 5 stars

Took more than one car to them for the…

Took more than one car to them for the same result evaluation nowhere near offer, went to Carmax and received the amount I was actually offered. we buy any cars are crooks. i took a 2005 toyota tundra was giving valuation of 3210 got there and they offered $100 i said no way and then was offered a 1000 which rejected and sold for much higher. i was given the valuation of 1495 for a 2011 jeep. first the refused to see me but i was 20 minutes late even though i notified the company of the traffic issue in dc and he had no customers at all. He then offered a 100 after being rude. when i said no he offered 250. took elsewhere and received exactly what i was quoted. you’re better off trading or carmax then going to we buy any cars

April 15, 2024
Unprompted review
We Buy Any Car® USA logo

Reply from We Buy Any Car® USA

Hi K n,

Thank you for leaving feedback about your appointment. We appreciate you taking the time to speak with Area Manager, Patrick about your appointment. Patrick reported a positive conversation and we’re thrilled we had the opportunity to connect directly and better understand your concerns.

During our standard appraisal process a problem was found with the transmission on the test drive when the vehicle lost power and would not move forwards or backwards. The vehicle’s diagnostic computer also reported a “P0777 Pressure Control Solenoid "B" Stuck On” fault which indicates a faulty transmission. The BM discussed this with our technical helpdesk and determined the vehicle to be inoperable, hence the low valuation.

We understand you took the vehicle and sold it elsewhere. Whether they encountered the same issue as us, we have no way of knowing. We can only appraise a car in it’s current condition as it’s presented to us in branch and have to take our findings into consideration.

Regardless of the inspection issues, we recognize that the standard of service fell way below acceptable levels. We expect more from our team and we failed to deliver on our promise of excellent customer service. We apologize without reservation and have taken actions to ensure that does not happen again.

Your appointment was truly outside the norm, and not typical of the average webuyanycar.com experience. While we are not crooks, and have a 4.9 rating from 50,000+ customer reviews, we do recognize that we dropped the ball on this occasion and are truly sorry we couldn’t provide the 5-star service we’re known for.

We are happy we got to connect 1-on-1 and try to restore your faith in our service. If there is anything else we can do, please don’t hesitate to call Area Manager Patrick or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Rated 1 out of 5 stars

You must be insane if you're selling a…

You must be insane if you're selling a car here! LOL
I did an online value and it came back 5K less than the market value and other websites like CarMax and Kelly blue book.

April 15, 2024
Unprompted review
We Buy Any Car® USA logo

Reply from We Buy Any Car® USA

Hi Sohrabi. If you're correct, we have about 360,000 insane customers but they do seem insanely happy with the five-star service they received at our 180+ locations.

We appreciate we're not going to be the highest price on everything but we are usually very competitive against the market. We routinely beat CarMax for example, but if they really need the car for their lot, they may pay above the market just to have the unit.

KBB does not buy cars. They are a lead-gen service who provide an attractive valuation online then sell your information to dealers, who are usually more interested in selling you a car than matching the price you saw online. There is zero obligation for the dealer to pay the KBB value and if you check out their reviews on Trustpilot (1.5 out of 5 stars), you will see that dealers are rarely paying those numbers.

We will be happy to review any valuation you have received and if you have a written offer, we will try and beat it. I sent you a request for more information via Trustpilot. We look forward to connecting with you directly and showing you why we are the best rated car buying service in the country. We think that having 360,000 happy customers and a 4.9 star rating says it all.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Rated 5 out of 5 stars

Professional, Easy, Quick

Shawn was ready when I arrived for my point. He was already off to a great start! Then he was professional, quick, and easy to talk to. I ended up receiving more money than from their competitors (*cough* Carmax *cough*). I’d sell my car again to WeBuyAnyCar in a heartbeat.

April 12, 2024
Rated 4 out of 5 stars

It was easy to do

It was easy to do. Final offer and what I got was less than the online quote, but it was still more than Carmax. I would try them again. The worst thing that can happen is you don't accept their offer.

April 5, 2024
Rated 5 out of 5 stars

Very professional, great experience

We were looking to sell my daughter's car without having to deal with private sale issues. I found We Buy Any Car online and my initial offer was well above anywhere else. Once we arrived, Brook was very friendly and professional. He went through the entire process with us and was very transparent the entire time. The process takes about an hour for him to test drive, inspect, and get offers, so be prepared.
In the end we received a little less than the initial online offer due to a couple of unknown codes that showed up, but still received significantly more than the offers from Carvana and CarMax. Overall a great experience!

March 8, 2024
Rated 1 out of 5 stars

Exhausting Salesman

First, the salesman simply could not stop talking. I was exhausted just listening to his incessant chatter. He bragged about their low overhead translating into the best offers, but the offer I received from "high overhead" Carmax was 43% more than his offer.

Second, he drives poorly. In backing out of the parking slot, he turned the steering wheel so hard that he made the power steering pump squeal. There is no good reason to do that.

Third, all emails from We Buy Any Car referenced a BMW that I was selling. I wasn't selling a BMW. In fact, I have never owned a BMW. I was selling a Chevrolet.

March 8, 2024
Unprompted review
We Buy Any Car® USA logo

Reply from We Buy Any Car® USA

Hi Howard,

Thank you for taking the time to report your experience. We take customer service seriously and would love to address your concerns. Our leadership team has tried reaching out to you numerous times by phone and email with our success. We want nothing more than to listen to your feedback and restore your faith in our service. We kindly ask that you return our calls.

We're sorry to hear the customer service provided was not to your liking. We always aim to provide friendly, honest communication but, on rare occurrences, we can miss the mark. While we understand different personalities aren't for everyone there is no excuse for test driving a vehicle in a reckless manner.

Additionally, we investigated the data issue and identified an edge case where the wrong vehicle information was being passed to our email client. Our IT team has been aware of the issue and a solution put into place so this does not impact future customers.

Certainly, we fell short of our own lofty expectations. We should be providing a seamless customer service experience, and it sounds like we didn't make the grade. With a 5-star rating from over 50,000 customers your experience is outside the norm and we'd love to contact you directly about your appointment. This isn't a typical experience our customers usually have and we're keen to have a conversation with you. We kindly ask that you call us or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Rated 5 out of 5 stars

Delray

We love the company Webuyanycar.com - Leon was super .. beat Carmax and Car drop , Check on the spot ..love it ....

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Steve for doing an amazing…

Thank you Steve for doing an amazing job with customer service! You saved me in a million ways I can’t explain! Thank you for all your help! It was a pleasure working with you! I will be referring friends and family! I will be back when I need to sell another car! I would recommend we buy any cars over CarMax any day!

February 29, 2024
Rated 5 out of 5 stars

Thorough and good price!

They did a thorough review of the car and offered a good price! We also got quotes from Carmax and another place and this was the highest price offered for our car, and we were out in an hour!

March 3, 2024
Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience. I went here and Carmax on the same day and both quoted me the same offer. I decided to with webuyanycar.com because of the guy I worked with and the personalized customer service. I will refer everyone to him as it was a pleasure to work with him.

February 25, 2024
Rated 5 out of 5 stars

Hassle Free, Very professional, Immediate check

I would recommend to anyone wanting to sell their car without the hassle and risk of a small time dealer or the wasted time at a large dealer like CarMax. They came out to my house, inspected the cars, did paperwork on spot with notary, and handed me 3 checks same day before they left! (Sold 3 cars). Very competitive to the values I pulled up online.

Jordan and the manager were the best, really felt they were experts at what they do

February 24, 2024
Rated 5 out of 5 stars

Bryan Hix was awesome!

I sold my car yesterday and I just wanted to share how awesome my experience with Byan Hix was! Bryan was so genuinely helpful! He was honest, knowledgeable and patient. Bryan did so much better than carmax or the other dealerships around the corner. If you need to sell your car this is the place to go no doubt! If I ever need to sell another car in the future this is where I’ll be going instead of wasting my time elsewhere.

February 1, 2024
Rated 5 out of 5 stars

Best way to sell your car!!! Amazing customer service!

I sold my 2010 Versa in this location. In just a few minutes after filling up the online form, I got a quick call from Averisto to schedule the appointment. Their appraisal was higher compared to other local dealers including CarMax. William was the one who helped me during my appointment. He finished the appraisal and paperwork in 1 hour tops. It was indeed a pleasure doing business in this location. They gave me a reasonable appraisal for my car. They were very professional and really good people. I highly recommend this location.

January 26, 2024
Unprompted review
We Buy Any Car® USA logo

Reply from We Buy Any Car® USA

Hi TedC,

Thank you for taking the time to share your positive experience selling your 2010 Versa at our location. We're glad to hear that our appraisal was higher than other local dealers and that William provided you with excellent service during your appointment. It's great to know that you found our team to be professional and pleasant to work with. We appreciate your recommendation and hope to assist you again in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car

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