Our final offer for the car was significantly less than the online quote even though we documented mechanical issues but we were exhausted by the thought of taking the car somewhere else to sell it. J... See more
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Review summary
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The buyer from company "Hew" was very friendly and informative. He checked over our car then made an offer that was reasonable. After paperwork, sale title transfer was complete I received payment. T... See more
Company replied
The entire experience was outstanding. Your website is easy to navigate only takes a few minutes to complete. I could not set up an visit until I returned to Lakeland more than one week later. Setting... See more
Company replied
The whole experience was unbelievable. I went on line and I received a phone call immediately. They went out of their way to arrange an appointment that would fit my schedule. It seemed a little too... See more
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Company details
About We Buy Any Car® USA
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
940 West Sproul Road, Suite 201, 19064, Springfield, United States
- (484) 519-2538
- questions@webuyanycarusa.com
- webuyanycarusa.com
4.8
Excellent
75K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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carmax
The entire experience was good
The entire experience was good, I found Marcus to be extremely professional and knowledgeable about vehicles. He walked me through the procedure, so there was no confusion. I feel that I was given a good value for my vehicle, far higher than Carmax was offering me. I can not speak highly enough of the experience, and would tell anyone to use we buy any car.com. Thanks, Daniel Taft
October 8, 2023
My experience with "we buy any car" was…
My experience with "we buy any car" was disappointing. KBB valued my vehicle a little higher than the four places I took my car for an instant offer and my online price from when "we buy any car" was on par with all the others. I am a car collector and wondered what my car's value was out on the market understanding values will be less, leading me to "we buy any car". I have never written a review before and felt that people esp young people should be very wary of this place. While the gentleman I worked with was nice, he only cared about trying to buy my car at a lower price than offered online. Having a great understanding of cars, parts and function, and value you could easily tell the gentleman was trying to hustle me out of money before he ever looked at the car. After receiving four offers from four different car dealers in the area that were within 200 dollars of each other, I knew what the value in the area was. After an hour of waiting for the experts to review pictures the offer came back $9,000 less than the online price, CarMax, and the other dealers in the area.
I caution those looking to get out of your car note and looking to sell your car. Shop around this place is one of those quick check cashing places that don't care how they leave you after the deal is done. They will use catchwords like security for you, a panel of experts, etc. They give you less than what your car is worth, they do it on purpose or lack the experience needed to do it right. Good business is providing good products and services. They will be quick to give you a check but, for far less than your vehicle is worth, feeding you a line of BS on what makes your vehicle value less. Just read the replies to the one-star ratings on this page. I kept my car I hope this helps those out there. Try more than just this place.
September 22, 2023
Unprompted review
Reply from We Buy Any Car® USA
Hi Paul,
Thank you for taking the time to leave a review. At We Buy Any Car, we take customer feedback very seriously and deeply regret that we have not met your expectations. Your insights as a car collector are invaluable to us, and I can assure you that we closely examined the points you've raised.
Like any professional buyer, we never make an offer without appraising a vehicle. That offer is dependent on the vehicle's age, condition, and history. The appraisal process includes physical and mechanical checks, running the vehicle history on Experian or CARFAX, and checking OBDII diagnostics for any engine or drivetrain issues. We aim to provide a fast, safe, and fair alternative to selling privately or trading in and we're sorry to hear that you were unhappy with the valuation estimate you received.
It is important to note that KBB does not buy cars and will not cut you a check. They make money by selling your information to car dealers who are under no obligation to match the valuation shown online. From our discussions with you, it appears you had a much more competitive offer from CarMax and local dealers. We can and do beat competitors but not always. It certainly is down to the individual make, model, condition, and demand of each vehicle. We have a simple and transparent pricing structure and never pressure anyone to sell. We would advocate for anyone to accept a higher offer somewhere else if we can’t match it.
Reviewing the appointment notes, it’s clear the modifications to the exhaust and suspension negatively impacted what we could pay for the vehicle. At the end of the day, CarMax and local dealers may not be concerned with vehicle modifications. Unfortunately, our vehicle buyers are different. They place value on a car differently than a car enthusiast would walking on a dealership lot looking for a performance enhanced vehicle. We’re sorry we couldn’t match the price this time and meet your expectations regarding this vehicle’s value.
We appreciate you taking time to speak with Area manager, Matthew. We always value the opportunity to listen to feedback and address any and all concerns. We remain committed to giving you the positive outcome all our customers deserve. If there is anything else we can do for you, or any further questions we can answer, please don’t hesitate to call Area Manager Matthew. You can also contact our customer experience team directly at customerfeeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
These guys are excellent to work with !!!
They beat Carmax offer by $100 they are awesome to work with Matthew was very friendly and knowledgeable about his job. I think what you do good is that you buy any car which satisfies everyone.
September 19, 2023
Be realistic because they are fair.
Having a vast amount of options to choose from can be overwhelming at times. In this case it was deciding which company will give you the best bang for my buck or your vehicle. For me it was not a hard decision, I have sold a vehicle to CarMax with a luke warm outcome meaning they low balled me and sold the car for double the price. Not with We Buy Any Cars, the manager Mr. Moore walked me through the entire process and disclosed any findings that hindered or helped the value of my vehicle. The process was smooth and quick if you ask me. They only thing I recommend for anyone planning to sell to this company is have all paperwork for the car. I will make the process easier for everyone involved
September 2, 2023
I appreciated how Steve was so…
I appreciated how Steve was so personable and explained every step of the appraisal. I got a fair price and paid right away. I had a great overall experience and would recommend this so much more than going to Carmax.
September 2, 2023
The team was very patient
The team was very patient, despite bringing them a car that I could not start. Once started, their review and appraisal process was much more in depth and thorough than CarMax. This resulted in a very fair appraisal of my car’s value. The next time I need to dispose of a car, I’m going to WBAC.com
August 29, 2023
Reply from We Buy Any Car® USA
Hi Mark,
Thank you for acknowledging the patience and dedication of our team. We always aim to provide the most comprehensive and transparent appraisal process. We're thrilled that you plan to return to WBAC.com in the future. We're here to ensure a seamless experience every time!
Kind Regards,
The Customer Experience Team at We Buy Any Car
Thx U Mr. Rios
Mr. Rios was very congenial and helpful. My vehicle was 12 years old and lots of problems and I believe he worked out a fair deal. He spent considerable time with the vehicle in testing it etc., and showed me the codes from the check engine light and basically told me what I suspected regarding the engine, and he still gave me a good deal. Believe me, you get the best deal and service here. CarMax and the other places are a joke; they offer much less. The only way to get more is with a personal sale, and the time and effort (in my opinion) isn't worth it. The online quote is based more on untarnished vehicle so you probably won’t get that, but you will get more than any of these other places will offer.
August 29, 2023
Branch manager Octavius deserves a raise
Octavius was efficient, professional, and patient. Would recommend to anyone selling their used car. My experience with Octavius was far better than my time with Carmax and Carvana.
August 25, 2023
Reply from We Buy Any Car® USA
Hi Bryan,
Thank you for taking the time to share your positive experience with Octavius! We're thrilled to hear Octavius provided you with efficient, professional, and patient service. We appreciate your recommendation and are glad to hear that your experience with us was better than your experiences with Carmax and Carvana.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
The Customer Experience Team at We Buy Any Car
EASY, QUICK & DECENT PRICE
Had a previous quote from CarMax which expired 4 days before I could get my car back to them. So I set another appointment to go back and have them give me another offer. Decided on a whim to try webuyanycar, and they gave me a real nice online estimate. So I took it in to David in Merriam an hour before my CarMax appt. Poor guy had to inspect it in the pouring rain, and he did find a few little things that reduced the value a bit. But still offered me roughly double that other place. Needless to say, I never made it to that appointment. He was very smart, knew his stuff, and got me in and out with no hassle and a nice check in my hands !! THANKS David.
Definitely would go there again. Highly recommend !!!
August 9, 2023
Wonderful experience!
Honestly, I was hesitant to get a quote from a company that plays an annoying commercial on the radio, lol
But once I walked in and was greeted by Jim, the branch manager, the process was smooth. Jim is beyond professional. It is clear he has been in the business for years. He was thorough walking me thru the steps, explaining each one calmly. The appraisal took about 20 minutes, followed by a quote that outbid Carmax and Carvana and we walked out with a real check that we deposited a few minutes later. Fantastic experience all around - I highly recommend selling your vehicle here for an opportunity to work with Jim!
August 7, 2023
Unprompted review
BAIT AND SWITCH
I was quoted 19K online. Once I arrived, that quote came down to 14K.
2K of the difference was because 5 days passed since the online quote and I was told the market for it dropped. I contacted CarMax and they quoted me 17.5K. I arrived at CarMax and they stood behind their numbers. I got 17.5 for my vehicle. It appears that We Buy Any Car® USA
practices bait and switch whereas
CarMax stands behind their offer. Do yourself a favor and bypass We Buy Any Car® USA and go to CarMax from the start. What they did was immoral, possibly illegal.
August 1, 2023
Unprompted review
Reply from We Buy Any Car® USA
Hi, and thank you for taking the time to write a review. At We Buy Any Car, we strive to deliver a service that's transparent, convenient, and fair to our customers. Please accept our sincere apologies if your experience did not reflect these values.
Our online quote provides an initial estimation based on the information given, which can change following a physical inspection of the vehicle. Factors that might affect the valuation include market fluctuations, vehicle condition, mileage, among other factors. The drop in your quote seems significant and we understand your concerns about this.
However, it's disappointing to learn that you felt our practices were akin to 'bait and switch'. It is an illegal and immoral practice, and we assure you that it does not take place at We Buy Any Car. We always aim for transparency in our transactions and certainly did not mean to mislead you in any way.
We're glad to hear that you found a solution that suited your needs at CarMax. However, we believe in the value and service that we provide, and we would be happy to revisit your situation and address your concerns in more detail to try and improve your experience with us.
We would appreciate the opportunity to understand the specifics of your case better. Therefore, if you could kindly respond to our private message via Trustpilot, we would be grateful. We are constantly striving to improve our service, and your feedback is invaluable to us.
Once again, we apologize for the negative experience and hope to have the opportunity to make it right.
Warmest regards,
Nazel, representing webuyanycar.com
Excellent experience! Would recommend!
Ravi was great to work with and was very honest and reasonable. Definitely got a significantly better price than I did with others such as CarMax, dealerships, etc. Would definitely recommend them!
July 14, 2023
The process amounted to a bait and…
The process amounted to a bait and switch. I provided an accurate description of the vehicle and any damage to it. The price I was offered initially was reduced to a fraction of the original offer after an "inspection" revealed normal wear and tear on a 20 year old vehicle. I took the offer due to time constraints, but will never use We Buy Any Car again, and will encourage others to use CarMax instead.
July 5, 2023
Reply from We Buy Any Car® USA
Hi Dave and thank you for choosing webuyanycar.com to sell your 2003 Subaru Forester. We sincerely appreciate your business. Anything less than a five-star customer service experience is as unacceptable to us, as it is to you.
Bait and switch is an illegal and immoral business practice and does not take place at webuyanycar.com. When you valued the Subaru online on 6/11/2023 and 7/5/2023, you let us know that it was the desirable XS model, and that the vehicle had no mechanical or cosmetic defects. Like any professional buyer, we always do our due diligence and found that the Subaru was the lower specification X model which has a lower resale value. This is the primary reason for the difference in value.
Honesty, integrity and transparency underpin every aspect of what we do at webuyanycar.com, hence our 4.9-star customer satisfaction rating and BBB A+ accreditation. As well as keeping records of what our customers declare online, we also capture appraisal notes and photographs from the in-branch appraisals to ensure every evaluation meets the highest levels of accuracy and integrity.
Our leadership team launched a full investigation into your appointment. Area manager, Tyler has been trying by phone and email to get in contact with you so we could listen to your feedback. Unfortunately, we’ve been unsuccessful at contacting you after numerous attempts over the past couple weeks. We wanted to reverse the deal and reunite you with your vehicle but since we’ve been unsuccessful at contacting you we’ve had to move forward with the sale of the vehicle.
We remain committed to giving you the positive experience you deserve and kindly ask that you return Tyler’s calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com. We hope we hear from you and we hope to have the opportunity to restore your faith in our service.
Kind Regards,
Kevin, on behalf of webuyanycar.com
Simple and easy
Simple, fast and fair. Chris was fun to visit with while we waited for paperwork to go through and for my ride. Price was a bit better than CarMax and I feel it was fair based on age, miles and condition of body and mechanics.
June 27, 2023
Excellent Experience
Our experience with George at our We Buy Any Car Port Richey was excellent. He was fast, friendly, helpful, and professional. And we received a higher bid from We Buy Any Car Port Richey than CarMax. The process was easy and effortless. If we could give six stars, we would. A++++
June 11, 2023
Easy and not stressful at all
Easy and not stressful at all! They gave me much a higher bid than CarMax, I was treated with respect
June 10, 2023
Highest Price of Anyone
WeBuyAnyCar offered the highest price for our old car. This is compared to CarMax, AutoLenders, CarVana and several new car dealers. Brad at the Cherry Hill location made the process very easy. He was professional and pleasant to work with. In about an hour we had a check in hand and were on our way. Thanks Brad and the WeBuyAnyCar Car Team! We will definitely be in touch the next time we are looking to get cash for an older car!!!
June 7, 2023
WBAC beat any dealer
Definitely my experience with WBAC
Was excellent, and the best part they beat all the dealers around including
Carmax.
June 1, 2023
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