We Buy Any Car® USA Reviews 

Their Man Steve Belba gave me a quote on my 2021 Challenger. I asked him if my car is everything I said was if this would be the amount I would receive. He assurer me it would be less the transaction fee of $299. He was good to his word. After a 15 minute inspection he printed my check. His price was higher than Car Max across the street and higher than Vroom, Car Gurus and Carvana. It was quick, pleasant and professional.

Great service and fair price except for charging a doc fee

It was surprisingly friendly, considering some of my dealings with car sales in the past. It was very efficient, I only downside is that you get a document fee tagged on right at the very end. Maybe in the beginning when they explain the process, that could be mentioned.

This was a super easy process. You enter your car's information online (be honest about body damage and mechanical issues!), they give you an estimated price they'll pay, you go to a local office, they do a quick, but thorough inspection of you car, take it for a quick test drive and then make you their official offer. If you accept, they hand over a check on the spot. My check was pretty hefty and it cleared the next day. They came within $300 of their online offer and that was only because they have a paperwork fee of some sort that, I imagine, is how they make their money. Great way to sell a working car you don't need anymore. In my case, I wasn't trading it in, I just wanted to get rid of it. Way easier and safer than listing it online and selling it privately. Wish I had more cars to sell! I'd definitely use this outfit again.

Seller beware! I was very disappointed in how the sale process turned out compared to how it was described. I was surprised that I was forced to negotiate a price and then after the price was agreed to, I was informed that a $289 documentation fee was subtracted from my negotiated sale price. I found this odd for the seller to pay tho fee when I just purchased a new car and had to pay the fee as the buyer. I would be satisfied with the process had I known that fee applied before negotiating. I hope others read this and go into the process knowing that they will have to negotiate and that their final price will be reduced by $289.

I am not happy with the hidden cost of the documentation fee. I was told they will buy my car for $6800.00, but when the paperwork came it was $7099.00 and there is a $ 349.00 is deducted for the documentation fee, I wish they explain that first. Other than that the whole process is great and the Branch manager Kyle Bensen did a great job.

When a family member died this year, I had to sell his car as part of his estate. He had just bought it used 3 months earlier for $7,000. I live on the Gulf coast. Every time I came over to the east coast to handle his estate, it was a 6-hour round trip, so posting it on social and trying to coordinate meetups on weekends with people who never show up or want to haggle for every penny was not an option. And I couldn't drive it back to the east coast without spending hundreds of dollars to re-register/insure it, so I needed a local solution.

I researched the online car-buying companies. One well-known company offered $200 (this was a low-mileage 2017 Kia Accent with some body damage). I called and spoke to a rep and she said it was because it had had an accident in 2018. OK, still not a reason to offer $200 for an entire car. She offered no help - didn't even suggest I take it to a local branch. Next!

Instead of messing with algorithms and chatbots and people who were not helpful, I made an appointment at WeBuyAnyCar in West Palm Beach because I could schedule it, drive just a few miles to the location, talk to a live person, and get a better sense of my options.

I was welcomed quickly and warmly. Michael was great, explaining the process at every step of the way, while entering the car/my information. When he returned after inspecting the car for about 10 minutes, he explained what he saw in terms of the accident and its impact on the value. I expected to be low-balled -- what company wouldn't try to take advantage of an estate sale with "issues"? Instead, I was treated with compassion and left with a check for almost exactly what my relative had paid for it three months prior, less the handling fee. There could not have been a better outcome.

I didn't mind the $300 fee. They transfer the title and handle all the paperwork. Michael handed me the license plate off the car, and got me a ride back to where my own car was parked. It took an hour and 15 minutes, and a weight was off my shoulders. I drove the 3 hours home relieved and confident that I had done a good job.

I would recommend the West Palm Beach office - and Michael specifically - to anyone who might need to sell a car (even my best friend) with no hesitation.

Service was good, however $300 “processing” fee was an unpleasant surprise.

Michael was very helpful and friendly. We were given given check on the spot,, which was nice.. We didn't get what we were quoted due to scratches. Also there's a $299 fee for them picking up the car. I wasn't aware of that fee until I was given the amount they would pay for the car. So a few things could be better. But overall it was a pretty good experience.

Chris the rep. was so awesome and made the experience with ease. But I was not excepted the documentation fee. Other than that it was easy to sell our van.

The process was quick & easy. The only thing I had an issue with was the doc fee. I think a doc fee should only be charged is if they were selling the vehicle to a buyer, not buying from the seller. Otherwise Aaron was great!

Experience was good not happy about $300.00 paper work fee. I am the seller shouldn't cost me anything

I want to start by saying We Buy Any Car is very fortunate to have an employee like Andrew. Right from the moment Andy stepped out of the car in my driveway he was the consummate professional. Andy has a great personality, he's easy to talk to and explained the entire process. He answered all my questions no matter how vague or "off in right field" they seemed. The experience could not have been any better... except, when it came to the paperwork side.
It seemed the primary issue was a clear understanding between Andy and the people who approves the deal. It started with a physical copy of the registration. I told Andy it was thrown out when we cleaned the vehicle up and he said it was ok. He could check the North Carolina DMV to get a confirmation of registration. The next hurdle came when he asked for the title. I told him I couldn’t find it. He told me that wasn’t a problem because he could request a duplicate, but it would cost me $50.00. I thought that was reasonable fee and agreed. So, Andrew continued with the process until he brought up a possible lien on the vehicle from Pentagon Federal Credit Union. It seems the Compliance team was waffling on weather the vehicle has been paid off. I told Andy it has been paid off for over 10 years and that's why I had a title. So, Andy spent some time communicating back and forth with Compliance trying to determine if an email copy of a letter of lien release from the credit union would be ok. After an hour or so it was determined Andy needed a physical copy. So, everything was delayed until I had the physical letter. 5 days later the letter arrived and I reached out to Andy to close the deal. Andy arrived and we began the paperwork dance once again. The first issue was Compliance requesting a scanned copy of the registration which was totally ridiculous. Then there was some confusion with the Letter of Lien Release. I wanted to keep the original letter, but Andy wasn't sure if Compliance needed the original or not. In my opinion he was scanning it in anyway. So, we waited again for an hour or so for an answer. Andy ended up needing the original. We wrapped everything up and finalized deal. I handed the keys over and they were placed in a lockbox on the vehicle.
So, to wrap this up a little faster than the deal itself I am giving the whole deal a 5 star rating simply on my interaction with Andrew. If it wasn't for Andy, I would have pulled the plug and gone with a different company. I highly recommend some concentrated efforts are made to improve the interaction with Compliance. If you have any questions or comments, please feel free to reach out. Good luck.

Good experience. Albert was great and friendly. I was just unaware of the $299 processing fee. Not crazy about surprises like that. But overall a good and easy experience.

Simple experience. Did not like that they asked us how much we'd come down from the price offered online after they showed us some underbody wear. Figured that would happen. Also socked with some document fee. Figured that would happen as well.

I was very pleased with the transaction. It took only 15 minutes for Patrick to check out the car. An offer was then made to me, which I accepted, and I was issued a check on the spot. The whole transaction took less than an hour and was hassle-free. I was not told about the $299 documentation fee prior to signing the paperwork; thus, the four-star rating rather than five-star. I would highly recommend webuyanycar.com if you are selling your car.

Love the service. Wish we would have known about the $99 fee that is taken out automatically. I understand that it’s necessary but didn’t read anything about it. The salesman was very nice and only took about an hour. Would definitely use again.

First, let me say I give Jesse Sherrife, Branch Manager, who processed the transaction, five stars based upon his pleasant personality and friendliness. However, I was taken aback when I was told that there was a $299 document processing fee which would be deducted from the price offer. We Buy Any Car should have disclosed this information during the online application process and not be a surprise to the Seller upon their arrival. This is an issue that Jesse Sherrife is not responsible and We Buy Any Car should correct so the Seller will know what "fees" they may incur upon selling their vehicle.

if was very easy. The Manger was very nice to deal with. But I feel you should put in the quote you send out the fee price. I did not realize there was a fee to do this. Plus the dings against my bottom line I received for my car was disappointing, There was a very small, I mean a very small speck of rust. I thought was over the top.

Called and got an appointment the same day — Patrick at Pleasant Hills PA location was very accommodating, quick and thorough — you won’t get anything past him it was a pleasure interacting with him — be aware they charge a processing fee and a detail charge which comes off the internet offer — I would have imagined the detailing to be charged to the eventual private owner at time of sale — that being said I’m happy with the payout — strange times resulting in a new car market — do not believe I would have benefited more using it as a trade in — now I have one less thing to deal with when I go to a dealership to buy a car and have a down payment in my pocket