Banner for WeBuyAnyPhone.com

WeBuyAnyPhone.com Reviews 

47,496
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,833 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being helpful, polite, professional, and friendly, making interactions pleasant and productive. Many people highlight exceptional customer service, noting quick responses and a reassuring, understanding approach, contributing to an efficient and straightforward overall service. Conversely, a small portion of people felt initial price quotes were often not honored, with final offers significantly lower due to perceived unfair product condition assessments. Minor cosmetic issues or dust were frequently classified as damage, leading to these substantially reduced valuations, with some also feeling pressured by unexpected return fees or offers only increased after initial rejections.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many expressing disappointment as initial high... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting employees for their exceptional... See more

Product

Customers had ambiguous experiences with product valuations, with many expressing disappointment over... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising representatives for being... See more

Service

Consumers find service to be positive, with many reviewers praising the quick and easy process from start to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sakul was helpful today on the phone. Little disappointed on the lower amount initially offered but after a conversation with sakul managed to increase the offer by £20. Was dubious about the process... See more

Rated 4 out of 5 stars

I recently sold my iPhone to WeBuyAny Phone.com and the transaction went smoothly from the point of first contact through to receiving the payment. There were clear step by step instructions at... See more

Rated 4 out of 5 stars

My interactions with wbap is positive the website is easy to use and follow, speaking with the representative’s are polite courteous and professional. The reason I gave 4star and not five was just dis... See more

Rated 4 out of 5 stars

I followed your instructions and printed the label and took it to the post office. They said they couldn’t print a label to attach so I had to buy a roll of Sellotape to stick on the label I printed a... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,496)

7,736 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad company and false service

This company is a scam; they don't deliver what they promise and provide terrible service. They returned my iPhone 15 Pro missing cables, with a scratched screen, and without the plastic wrapping. They received it in perfect condition but returned it in a terrible state—they cannot be trusted. EM-T-UK6U5

July 17, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Alpha,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Avoid

I’ve just received a message from them to advise my offer has been significantly reduced after my phone was inspected due to light wear on screen, noticeable wear on the rear housing and light wear on bezels. My phone was sent to them in 100% Excellent condition, not a single mark on it when I boxed it up and posted to them yesterday. It was like a new phone. I’d always had in a case with screen protector. I’m currently on hold but unsurprisingly, no one is picking up. I would advise you to avoid unless you are happy to be robbed. I should have just sold privately but didn’t expect to be completely ripped off by such a well known company. I should have checked the reviews on here first.

July 23, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Joanne,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

The only reason I sold my phone to is this…

The only reason I sold my phone to this company was because of the very professional customer service gentleman called Sakul after days of back and forth and they offered such a low offer for my phone Sakul sorted it out so thank you to him

July 23, 2026
Rated 5 out of 5 stars

Good experience despite no sale

Despite the revised valuation for my iPhone 11 being vastly below what I was expecting, Mohit explained the reasons why ( screen and battery life). We agreed that he would return the device and explained the process and timescales. He was friendly, professional and polite at all times and we enjoyed a conversation about the best regions to visit if I were lucky enough to travel to India. He’s a great example of good customer service, and even though I didn’t sell my phone I would still consider them again in future.

July 23, 2026
Rated 5 out of 5 stars

Quick service decent prices

Wen i put my phone in for a quote I was pleased to no of how much but wen they reviewed it there was a few things that I didn't even notice about so they offered me a lower price which I wasn't happy about UNTIL we came to some agreement in a price which I was happy with and the service from ANJALI thank U so much for the help U gave me x

July 23, 2026
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company. Sent in my Samsung S24 Ultra which was in as new condition with a price they offered me of £428
On receiving it they tried to say it had scratches and chips on the sides and marks on the screen, absolute rubbish, you could put this phone in a shop and sell it as new.
They offered me a revised value of £258 which I obviously refused and asked for the phone back.
Do not use this company unless you want to ripped off.

July 23, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Derrick,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Absolute scammers

Absolute scammers. I took photos and videos of the phone right before it went into its original box for posting. There wasn’t a single mark on it, clearly not brand new and had been used but not a single scratch, chip or crack which fell into the “good working condition” that I was quoted on. When they inspected it, they stated that the screen had “considerable wear” which was just nonsense - the phone could have passed for brand new other than it maybe needing a clean around the camera/edges, and the revised price was half that of the quote and actually less than what O2 would offer. Clearly “good working condition” means brand new!!!

July 23, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Louise 1,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 4 out of 5 stars

Sakul was helpful today on the phone

Sakul was helpful today on the phone. Little disappointed on the lower amount initially offered but after a conversation with sakul managed to increase the offer by £20. Was dubious about the process as I sent phone off before reading the reviews on trust pilot but I found them quite reasonable. Looking forward to money hitting my bank today!

July 23, 2026
Rated 1 out of 5 stars

Do not use this company

Do not use this company. iphone12 64g was in very good condition, had a phone and screen cover and spent most of it's life in a drawer. Initially valued at£150, revised offer £5.

July 23, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Kevin P 1,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! They use the bait and switch method. Offer you a very good price after you honestly answer questions about the condition of your phone, you send the Mobile and then 3 days later you are offered a fraction of the first offer. £250 down to £25! Absolutely laughable. When the derisory offer is refused, they up the offer by a few pounds (as a goodwill gesture!😂). When that is refused you are then told you must pay £10.50 to have your own mobile returned to you. Disgraceful business and I am referring to trading standards. Avoid. Avoid. Avoid!

July 16, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello James,

Thank you for your email. I'm sorry to hear that you're disappointed with your experience.

I understand that the offer was amended. However, this was due to the condition of the device, which matched our Average condition criteria.

Unfortunately, we were unable to offer the amount you had expected. However, I can confirm that the payment has now been processed.

If you would like any further details regarding the valuation, please let us know and we'll be happy to help.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Very happy with the customer service…

Very happy with the customer service side of the business very polite and very helpful in their responses to listening to the customer my advisor today was Mohit who acted in the Professional and welcoming manner I hope we buy any phone appreciate the sort of staff this man represents in its first line of customer services

July 23, 2026
Rated 1 out of 5 stars

As stated by everyone else

As stated by everyone else. Sent in a phone that was new in the box and never used and they came back with an offer of under half. Absolute joke!!

July 23, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello DJ 9,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Had an iPhone 13 was offered £209 which…

Had an iPhone 13 was offered £209 which was a good price so sent it off up to then really good service when they received my phone the offered a revised price if £70 🫪 which I obviously refused they sent me a video of a scratch on my screen a chip on my case and wear and tear on the back of the case !!!!! I requested my phone back then they offered me a slightly better price which £10 more again requesting my phone back. I don’t mind a little difference but £129 difference is taking the iss. So if you don’t mind being ripped off take their offer DONT TRADE WITH THIS COMPANY

July 16, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Kim,

I’m sorry to hear about your experience.

After testing your device, we found it does not match the Good condition criteria and falls under our Average condition and the reason offer was amended.

As requested, device has been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

AVOID!

As other reviews mention, I sent in a phone which had it's screen, back glass and body replaced. All compnoents were brand new and in perfect order.

EDIT: the screen, rear and body were all brand new.

They HALVED the valuation, for fabricated scratches!

Now wasting time trying to get my phone back.
Currently feel like this is a sham company. Those looking to use this service please think twice.

Will keep this review updated on the outcome.

July 23, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Craig,

I’m sorry to hear about your experience.

We offered you a price based on the condition, I understand that your device had a screen protector and case. While these help reduce wear and damage, they don’t always prevent it completely.

As requested, payment will be made anytime today after 5PM.

Kind Regards,
Webuyanyphone.com

Rated 5 out of 5 stars

great company

It happens very fast, you send your phone/ipad to sell to them, they check it and pay into your bank, all very straight forward, takes a few days, good company, I have used a few times and will use again. They also give a good price for your item.

July 23, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look