Banner for WeBuyAnyPhone.com

WeBuyAnyPhone.com Reviews 

47,222
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 8,873 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and polite interactions. Many people highlight the excellent customer service, noting its efficiency and supportive approach. The overall service is often described as fantastic, with consumers appreciating the straightforward process and clear communication throughout. However, some customers noted significant discrepancies between initial price quotes and final offers, often due to strict product condition assessments. Reviewers reported receiving much lower valuations for items they believed were in good condition, with offers sometimes halved or drastically reduced. A few also mentioned being charged for item returns after rejecting a revised, lower offer.

What people talk about most

Price

Customers had ambiguous experiences with price, with many reporting initial high quotes that were... See more

Staff

Consumers find staff to be positive, often describing them as friendly, helpful, and professional. Reviewers... See more

Product

Customers consistently note ambiguous experiences with product condition assessments, often sending phones... See more

Customer service

People report positive experiences with customer service, highlighting excellent support and helpful... See more

Service

Reviewers highlight positive aspects of service, noting a straightforward process and quick updates on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sakul was really helpful. I mistakenly accepted a price which was well below what I thought it would be and he helped me reverse the payment process. I am now awaiting an update of price. Great custom... See more

Rated 3 out of 5 stars

The customer service advisor I spoke to was very helpful. Unfortunately if you rate your phone as in ‘Good’ condition, to them ‘good’ means ‘unused’. You will not get the amount quoted for what YOU wo... See more

Rated 3 out of 5 stars

Swarnika She helped me through the process as I was confused why I hadn’t received an email back and she let me know it would be in spam but I think the part where you grade your phone before sendin... See more

Company replied

Rated 5 out of 5 stars

Subham’s customer service was great. I had such a stressful situation but he seriously helped me and gave me every bit of information and was so reassuring, respectful and understanding, supportive. G... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,222)

8,563 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have only rated this as a 5 star…

I have only rated this as a 5 star because Swarnika. She was so helpful and friendly. I originally messaged to have my phone returned but due to her I carried on with the trade in.
Thank you Swarnika

July 13, 2026
Rated 2 out of 5 stars

Got quoted 185 in mint condition always…

Got quoted 185 in mint condition always been in a case sent in a cae too ans got a requirement of 65 quid only rip off on artist never again will i use the aervuce takes a week then they rush you ro send the ohonw in as well after u have put in a application absolute shocker swevice

July 11, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Kelly,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment will be paid anytime today after 5PM.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

They lure you in then hope you’ll accept a low offer

They suggested £125 for my phone. It was only 4 years old and in good condition. When I sent it they offered £35! I refused so they upped the offer to £45. I still refused so they charged me over £10 to return it. How is this reputable practice?

June 19, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Stephen,

I’m sorry to hear about your experience.

I understand the device is 4 years old, however, after inspection we found it does not meet the good condition criteria.

I am sorry we could not offer you what you expected this time but we do make you aware regarding return charges during the trade in process.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company like the plague. They don't honour their original offer, citing that the description doesn't match your own appraisal then offer you 40%. I didn't accept the offer and emailed them numerous times to tell them I didn't accept it on the back of an auto generated accept. Seriously, do not trust this company with your devices. They then make up a story about they can't reverse the process once it's started (which given that it sits in a little shop somewhere with a one man operation, I find astonishing!!)

July 11, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Aggrevated,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 5 out of 5 stars

Honest and Excellent customer service

Absolutely delightful. Subham was very courteous, professional, and knowledgeable. I was very skeptical after reading the reviews. However I am absolutely delighted to have received excellent customer service from start to finish. Received the funds as quoted with bonus on the same day of assessment of the devices. If you are reading this review to make a decision, then one advice based on my experience is try it by yourself and don't get put off.

June 30, 2026
Rated 1 out of 5 stars

Please do not use this company

Please do not use this company. They will offer you silly prices and make you pay to get your phone back! Do not use!

July 10, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Colette,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Avoid selling to this company at all…

Avoid selling to this company at all costs. They will make you a higher than market average initial offer to convince you to sell to them - then upon review They will then claim issues and faults with your phone that’s untrue but at that point they already have your phone and it is an ordeal to try and get your phone back and re-sell it elsewhere so you were left the situation whereby you almost have to accept their pathetic low-ball offer. Scumbag process manipulating good people. Awful company.

July 10, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Karen,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

AVOID they won’t give you what they quote.

Hugely disappointing! I sent my phone off I was quoted £262. The phone and box were excellent condition. They offered me £140! When I said I wanted the phone back, they made me a new offer of £140.75! 75p extra! After more emails got the phone back, missing the film on the front of the phone and the box is now damaged!! The box was immaculate, the company did not show any care they said that the packaging is to protect the phone! Yes packaging!!! It should protect the contents including the box!! Sent photos clearly showing the damage to the box! Such a waste of time!!

July 8, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Ann,

I am sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the offer was based on its assessed condition.

We understand your concerns; however, the device was sent in its original packaging, which appeared suitable for transit.

Please also note that, as stated on our website, any accessories sent with devices are disposed of upon receipt as we do not require them.

Kind Regards,
Webuyanyphone.com

Rated 2 out of 5 stars

Typical, high price then drop it!

Typical web site. Gave a good price then dropped it by more than 50%. The phone was immaculate. Always been in a case. Dropped price from £258 to £110. Disgusting but too difficult to get it sent back. What a con job.

July 9, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Graham,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Terrible wouldn’t recommend offer price…

Terrible wouldn’t recommend offer price £260 and now down to £85 because won’t the phone back better price else where trying to charge 10.75 to send back go else where they will try and find faults with the phone

July 10, 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Dan,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 5 out of 5 stars

I was very sceptical when using…

I was very sceptical when using webuyanyphone.ie. But I swallowed it and called to see it I can access them. I asked why the 3.9 review rate. I got to understand customers are mixing this site with a similar one in UK (webuyaphone.com).
I was still was sceptical but tried and was given a cash offer. Postage pack came the next day and I posted same day. They received and emailed to confirm receipt. My emails were answered and money paid to my account.
I owe Darragh this review as he answered all my unnecessary questions. Very satisfied

July 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look