WeBuyBack.com.au Reviews 1,643

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, fair pricing, and efficient payment processes. Many highlight the quick turnaround times for transactions and the ease of the overall user experience, often noting that payments are processed within hours of device receipt. Reviewers frequently mention receiving competitive prices for their items, often exceeding offers from other trade-in services. The communication throughout the process is also highly valued, with regular updates keeping customers informed at every stage. The product quality, particularly for refurbished phones, is also positively noted, with customers receiving devices in excellent condition.

What people talk about most

Payment

Clients share positive opinions on payment, consistently highlighting its speed and efficiency. Many... See more

Service

Reviewers consistently express satisfaction with the service. Customers frequently highlight the smooth,... See more

Price

People report positive experiences with price. Customers consistently find the prices offered to be fair,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently describe the process as... See more

Product

Customers consistently express satisfaction with the product, highlighting the ease and efficiency of selling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

4th time I’ve sold an Apple device here, process is simple, prices are always more than what I’ve seen at competitors- including Apple trade-in price. Easy options to return, fast experience, 5/5 any... See more

Rated 5 out of 5 stars

Phone arrived the next day, perfectly packed and I cannot see any minor scratches the eBay listing mentioned - so I am a very satisfied customer. I called Ben and he said if I purchased it befo... See more

Rated 5 out of 5 stars

I used WeBuyBack for the first time and wow, what a great experience! The explanations for the self-grading were clear and very reasonable. Much better than previous experiences with other trade-in co... See more

Rated 5 out of 5 stars

This is the second time I have personally used the services of WeBuyBack to sell my preloved mobile technology. From start to finish the process was smooth and efficient. My devices were sent o... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Internet Service Provider

Information provided by various external sources

WeBuyBack.com.au was established in late 2014. Our goal is to provide a fast and efficient service allowing you to sell your unwanted smartphones and tablets securely and for a great price. We buy new, working and faulty devices. At WeBuyBack.com.au, we believe in fair deals. We offer you the best price for your device. We will beat any advertised price by $5. With a fast turn around time, payments processed within 8 hours from receipt of device, you get your money fast. We offer Bank Transfers as well as Paypal payments making it easier than ever to get paid. If you select PayPal as your payment option the money will be transferred within 4 Hours of receipt of device, that is our customer satisfaction promise.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

WeBuyBack your one stop shop to recycle unused devices

WeBuyBack has been my go to place for recycling unwanted mobile phones for nearly two years now. It's convenient, fair, affordable and great way to recycle phones, tablets and watches for a very very good price. None of the other options come any closer to WeBuyBack in all these aspects and I highly recommend this for one and all.

August 6, 2025
Rated 5 out of 5 stars

Don't look anywhere else...

I was a bit hesitant initially to sell to them as I hadn't heard the name and the website looks a bit dated. However, after selling my first device, I realized that it has got everything that is required and the tracking process and communication for updates is excellent. I was notified at every stage and received the payment on the same day they started inspecting the device. Also received best price as well as 2.5 % back in rewards.

In short, best company to deal with, best price, excellent communication and fast service and payment.

August 6, 2025
Rated 5 out of 5 stars

Great jobs as usual

I always to choose Webuyback to sell my old devics. Great prices and simple to send the device via self print envelope.

And also, quick payment received as well.

July 22, 2025
Rated 5 out of 5 stars

I recently sold my iphone to WeBuyBack

I recently sold my iphone to WeBuyBack. Ben kept me informed through all the steps from the day they received my phone. As soon as the phone was tested, a price was negotiated (due to the battery health) and the money was transferred to my bank account promptly. I would certainly use WeBuyBack again and I can highly recommend this company.

July 18, 2025
Rated 5 out of 5 stars

Impressed

Just impressive from start to finish. The speed, the communication the service, the price. Well done!

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Quick transaction and good prices

Quick transaction and good communication. Got the cash 3 days after they got the item.

I actually made a profit on the brand new tablet because I had so many vouchers. I got it for less than these people offered to me 😜

June 20, 2025

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