Banner for We Buy Books

We Buy Books Reviews 

20,363
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,600 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the smooth user interface, efficient scanning tools, and convenient home collection service that makes decluttering effortless and straightforward. Consumer feedback also shows the exceptionally prompt payment system and clear tracking updates that keep sellers well informed throughout the process. However, some customers also noted that several books were rejected unexpectedly or valued at very low prices. Some reviewers were not happy with occasional scanner errors, barcode misidentifications, and unexpected discrepancies regarding final payout amounts. People mentioned that packaging costs can sometimes outweigh the small returns earned from selling lower-priced novels.

What people talk about most

Product

Customers had ambiguous experiences with product, noting it provides a great way to declutter and recycle... See more

Payment

Clients share positive opinions on payment, highlighting a consistently fast and prompt turnaround time.... See more

User experience

Reviewers highlight positive aspects of user_experience, frequently describing the platform as a simple and... See more

Service

Reviewers mention positive feedback about service, noting that everything goes smoothly and efficiently.... See more

Price

Consumers find price to be ambiguous, experiencing a mix of frustration and satisfaction. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 4 out of 5 stars

Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more

Company replied

Rated 4 out of 5 stars

Good, prompt and efficient service with excellent communication and fast payment to my bank account. My only gripe is that it is quite difficult to get up to the (new-ish) minimum trade of £7.50 a... See more

Company replied

Rated 4 out of 5 stars

Honest company, always pay what's offered although on one occasion failed to pay me for a book they said wasn't received when I know I sent it. That aside no issues. Main problem is the value offered... See more

Company replied


Company details

  1. Used Book Store
  2. Book Store
  3. Online Marketplace
  4. Rare Book Store

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(20,363)

1,531 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My trade got cancelled

My trade got cancelled. Reason being - to many damaged books which wasn't true.
We had to agree to disagree.

July 2, 2026
We Buy Books logo

Reply from We Buy Books

Hello Wayne,

Thank you for your feedback.

We spoke with you directly to explain the reasons why certain items in your trade were rejected, and we appreciated the opportunity to discuss the concerns with you. We are grateful for your understanding during our conversation as we explained our grading process and the condition standards we apply to all trades.

We value every customer and always aim to be as fair and transparent as possible.

Best regards,
WeBuyBooks

Rated 3 out of 5 stars

Organised company. Offers low…

The company is,well organised and efficient. Offers for most books are very low.

July 1, 2026
We Buy Books logo

Reply from We Buy Books

Hello Karen,

Thank you for taking the time to leave a review and for your kind comments about our service. We're pleased to hear that you found us to be well organised and efficient, and we hope to see you trading with us again in the future.

We also appreciate your feedback regarding our prices. We always aim to offer the most competitive prices possible; however, the values we can offer are closely linked to supply and demand within the second-hand market, which is largely beyond our control. We continually review our pricing to ensure it remains fair and competitive.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Excellent Service

The whole experience of listing and posting books, to sending them off and receiving payment, was straightforward and efficient. Will definitely recommend to others.

July 1, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your feedback. We’re happy to hear that you found the whole process straightforward and efficient. Thank you for your support. We truly appreciate it.

Rated 5 out of 5 stars

Quick cash out

Easy to use app and clear instructions on packaging and delivery. Great decluttering platform to give your kid's pre-loved books a second life to others without the hassle.

July 1, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review! We really appreciate it. We're so glad you found the app easy to use and that everything went smoothly. Thank you for your support!

Rated 4 out of 5 stars

Good process

This was very simple to get the books valued and sent.

June 29, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience.

Rated 5 out of 5 stars

Great customer service and seamless…

Great customer service and seamless process - would recommend service to others 😊👍

June 30, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review! We really appreciate it. We're glad you had a great experience with our customer service and found the process seamless. Thank you for your support :)

Rated 5 out of 5 stars

Recommend WEBUYBOOKS

Webuybooks are very good at accepting nearly all the books I send.
Not all ways the top prices, but generally a quick payment system.

June 23, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for taking the time to leave us a review! We're glad you've had a positive experience selling your books with us. Thank you for your support!

Rated 4 out of 5 stars

Overall a good new app service

Being able to instantly value books and build a box for sale was very helpful. We were paid the amount agreed promptly. It's a really helpful service. I would have given 5 stars but for 3 things. 1. Many of my books, purchased as new paperbacks, were only valued at 20p. I removed these from the basket and donated them. 2. It is more difficult to value books without a barcode, I hope they find a way of overcoming this. 3. The Evri delivery hub we were directed to do not print labels like the one we were sent and we had to take the parcel home, sort the label out and then take it back for sending. Maybe the labels can be changed so all Evri places can print them? Small things to improve, but overall a good service and we will be using it again.

June 30, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for taking the time to share your experience. We're glad you found the process easy. We also appreciate your feedback on book valuations, barcode-free books, and the Evri label experience. Thank you for your support!

Rated 5 out of 5 stars

A straightforward service

A straightforward service. Books into box and post office picked up and a couple of days later the money was in my bank.
Great

June 23, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review! We're glad you found the process straightforward and that your payment arrived quickly. We really appreciate your support!

Rated 1 out of 5 stars

We Steal Books

One star is too many!! Sent a few boxes and received the payment I expected with no problems. Then I sent a larger consignment including some more high value books (one quite rare). Lo and behold, some of the books they’d agreed to buy and I had definitely packed were apparently ‘missing’ and others were ‘damaged’ and I would not receive the amount they’d initially quoted. All the books I’d ever sent were in very good or excellent condition and it could hardly be a coincidence that it was the higher value books that were ‘damaged’ and the rare one that was ‘missing’. This is blatant out and out criminality; I’d go so far as to say theft. They pay out on your first consignments to get you hooked and then start coming up with excuses not to. What a great business model, rare books for free! And just bear in mind they will refuse to prove the ‘damage’ to you or even return what is YOUR property (they told me these books would be pulped. As if!!) and as for proving that a book I know I included is somehow ‘missing’…how do you do that? Well done on whoever came up with this scam at We Steal Books. I no longer buy their books from any online platform and be aware they sell under different names. They need investigating by Trading Standards at the very least. Be warned.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect 👌🏻 as always

Perfect 👌🏻 as always, thank you!

June 26, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review! We really appreciate it. We're so glad everything went smoothly. Thank you for your continued support!

Rated 4 out of 5 stars

An easy

An easy, user friendly site,

June 24, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look