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We Buy Books Reviews 

20,319
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,582 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient payment process, noting that funds arrive quickly. Many highlight the straightforward and easy-to-follow user experience, from scanning books to printing labels. Reviewers appreciate the helpful service, making decluttering simple and convenient, including free home collection or postage. However, some customers were dissatisfied with product valuation, finding many books received low offers or were rejected entirely, sometimes after being quoted a higher amount. A few people also felt the scanning process could be problematic, occasionally leading to incorrect book identification.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many finding it a great way to declutter and recycle... See more

Payment

Clients share positive opinions on payment, frequently highlighting its promptness and efficiency. Many... See more

User experience

Users describe positive interactions with the user experience, often highlighting the well-thought-out setup... See more

Service

Reviewers highlight positive aspects of service, often praising its promptness, efficiency, and excellent... See more

Price

People report ambiguous experiences with price, with many finding offers to be very low, sometimes valuing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good, prompt and efficient service with excellent communication and fast payment to my bank account. My only gripe is that it is quite difficult to get up to the (new-ish) minimum trade of £7.50 a... See more

Company replied

Rated 4 out of 5 stars

Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more

Company replied

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 5 out of 5 stars

I have used 'We Buy Books' on several occasions in the past. This was my biggest "cull" of my eclectic book collection in an attempt at serious decluttering. Although it was quite an onerous task e... See more

Company replied


Company details

  1. Used Book Store
  2. Book Store
  3. Online Marketplace
  4. Rare Book Store

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

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4.3

All reviews

(20,319)

1,486 reviews in the last 12 months

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Rated 5 out of 5 stars

Turnaround for books a little slower…

Turnaround for books a little slower recently - maybe staff on holiday but otherwise all good

July 20, 2026
We Buy Books logo

Reply from We Buy Books

We're glad you enjoyed your experience. We appreciate your feedback regarding the recent turnaround time and are looking into it. Thank you for your support.

Rated 5 out of 5 stars

The app was easy to use and the process…

The app was easy to use and the process of sending the books and receiving payment worked smoothly.

July 17, 2026
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Reply from We Buy Books

We're glad to hear everything went smoothly. Thank you for your kind feedback.

Rated 5 out of 5 stars

Easy process

Easy process. Timely collection by Rotal Mail. Certainly recommend

July 17, 2026
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Reply from We Buy Books

We're so glad to hear you'd recommend us! Thank you for your feedback, we're happy to hear the process went smoothly.

Rated 5 out of 5 stars

Simple process and good deal.

The process of selling and posting the books I sold was very simple and straightforward. I got a good price for my books and I was paid very promptly.

July 17, 2026
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Reply from We Buy Books

Thank you for sharing your experience. We're pleased to hear the process was straightforward and prompt. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Fast payment

Fast payment. Website easy to use.

July 9, 2026
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Reply from We Buy Books

We're happy to hear that our payment process went smoothly and our website was easily accessible. Thank you for your kind words.

Rated 4 out of 5 stars

No problems at all

No problems at all

July 9, 2026
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Reply from We Buy Books

Thank you for your review, we're glad to hear you found the process easy to use.

Rated 5 out of 5 stars

Brilliant…

Thank you so much for such prompt service. My book is as advertised. It is in excellent condition, was well packaged and delivered on time. Would recommend this company.

July 23, 2026
Unprompted review
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Reply from We Buy Books

We thank you for such a kind review and hope you'll consider us again in the future. Thanks for your feedback and for choosing WeBuyBooks!

Rated 5 out of 5 stars

Free pick up by Royal Mail and quick…

Free pick up by Royal Mail and quick payment exactly as promised from WeBuyBooks, could not be easier

July 16, 2026
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Reply from We Buy Books

We're happy to hear that our pickup and payment process met your expectations! We truly appreciate your positive feedback, thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

You scan your book

You scan your book, get a price, pack it up, Royal Mail collected mine, then you get paid, once it has been received and verified. Very easy service to use. Will be using the service again in the future.

July 16, 2026
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Reply from We Buy Books

We truly appreciate your positive feedback and look forward to welcoming you back again when you've more books! Thank you for your kind review.

Rated 5 out of 5 stars

Great price, easy collection (from home) & fast payout

Great price offered on the few items of this trade. Very convenient to have the parcel collected from home address and payout was extremely quick! Great.

July 16, 2026
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Reply from We Buy Books

Thank you for sharing your experience with us, we truly appreciate all the feedback we get. Thanks for choosing WeBuyBooks.

Rated 5 out of 5 stars

Always a great experience with We Buy…

Always a great experience with We Buy Books, good prices offered, extra in a % for over a certain number of books and often extra on top of that too, easy to use site and collection from home makes it great too especially for the disabled and being able to use the Post Office to collect helps too. (so much better than Evri who are terrible)

July 16, 2026
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Reply from We Buy Books

We are grateful for your kind feedback! We're glad to know that our pricing, bonus offers, and convenient collection options are making a positive difference. We are committed to providing an easy and accessible service for everyone. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Simple to operate from start to finish

Simple to operate from start to finish, the scanning through to the payment. A very quick turnaround from dropping off the parcel to receiving the money via a Royal Mail service.

July 15, 2026
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Reply from We Buy Books

Thank you for sharing your experience. We're pleased to hear that you found our process straightforward and quick. Thank you for choosing WeBuyBooks!

Rated 4 out of 5 stars

My 15% bonus code which I entered never…

My 15% bonus code which I entered never was use to determine the final amount. Otherwise as always the transaction went smoothly and quickly - unlike World of Books!

July 15, 2026
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Reply from We Buy Books

Thank you for your feedback, we truly appreciate it. We're sorry the bonus code did not apply and are are always working to improve our services. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Excellent service again

Excellent service again, thank you.

July 15, 2026
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Reply from We Buy Books

Thank you for your continued support, your feedback is much appreciated.

Rated 1 out of 5 stars

Ridiculous

Ridiculous! Sent in 17 books got £1.68 but was quoted £12! Takes a while for them to release the payment! Not worth the hassle! Beware it’s a scam!

July 22, 2026
Unprompted review
We Buy Books logo

Reply from We Buy Books

Hello Suhail,

We're sorry to hear that you were disappointed with your experience.

When we inspected your books, several had issues such as damaged covers or answers written inside them, which we cannot accept. As a reseller, we need to ensure the books we sell are in good condition for our customers.

In addition, some of the books included in the original quote were not received in the parcel, so we were unable to issue payment for those items.

We appreciate that this outcome was frustrating, but the payment reflected the condition and quantity of the books we actually received.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Easy to use and trustworthy

Easy to use and trustworthy. I have used this service for years and never had a problem.

July 15, 2026
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Reply from We Buy Books

We're grateful to hear of your loyalty to us over the years, thank you for your kind words. Feedback is always greatly appreciated, we look forward to welcoming you back next time.

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