Banner for We Buy Books

We Buy Books Reviews 

20,323
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,600 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast payment and smooth transaction process, making it extremely convenient to clear unwanted books and declutter home spaces. Consumers also appreciate the simple user interface and helpful scanning tools that make listing items entirely straightforward from beginning to end. However, some customers also noted disappointment regarding low item valuations and a surprisingly high number of rejected books. Reviewers mentioned that many items are valued only at a few pence, meaning people often need a large volume to make decent returns. Some users experienced issues when barcodes failed to match correctly or required extra time to verify.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, noting that while the app and scanning process make... See more

Payment

Customers consistently note positive experiences with payment, highlighting the efficient and prompt... See more

User experience

Customers had positive experiences with user experience, consistently praising the platform's intuitive... See more

Service

People report positive experiences with service, highlighting a simple and easy process with prompt payments.... See more

Price

Consumers find prices to be ambiguous, experiencing a mix of frustration with low valuations and satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honest company, always pay what's offered although on one occasion failed to pay me for a book they said wasn't received when I know I sent it. That aside no issues. Main problem is the value offered... See more

Company replied

Rated 4 out of 5 stars

Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more

Company replied

Rated 4 out of 5 stars

Good, prompt and efficient service with excellent communication and fast payment to my bank account. My only gripe is that it is quite difficult to get up to the (new-ish) minimum trade of £7.50 a... See more

Company replied

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied


Company details

  1. Used Book Store
  2. Book Store
  3. Online Marketplace
  4. Rare Book Store

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(20,323)

1,492 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple to operate from start to finish

Simple to operate from start to finish, the scanning through to the payment. A very quick turnaround from dropping off the parcel to receiving the money via a Royal Mail service.

July 15, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We're pleased to hear that you found our process straightforward and quick. Thank you for choosing WeBuyBooks!

Rated 4 out of 5 stars

My 15% bonus code which I entered never…

My 15% bonus code which I entered never was use to determine the final amount. Otherwise as always the transaction went smoothly and quickly - unlike World of Books!

July 15, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your feedback, we truly appreciate it. We're sorry the bonus code did not apply and are are always working to improve our services. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Excellent service again

Excellent service again, thank you.

July 15, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your continued support, your feedback is much appreciated.

Rated 1 out of 5 stars

Ridiculous

Ridiculous! Sent in 17 books got £1.68 but was quoted £12! Takes a while for them to release the payment! Not worth the hassle! Beware it’s a scam!

July 22, 2026
Unprompted review
We Buy Books logo

Reply from We Buy Books

Hello Suhail,

We're sorry to hear that you were disappointed with your experience.

When we inspected your books, several had issues such as damaged covers or answers written inside them, which we cannot accept. As a reseller, we need to ensure the books we sell are in good condition for our customers.

In addition, some of the books included in the original quote were not received in the parcel, so we were unable to issue payment for those items.

We appreciate that this outcome was frustrating, but the payment reflected the condition and quantity of the books we actually received.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Easy to use and trustworthy

Easy to use and trustworthy. I have used this service for years and never had a problem.

July 15, 2026
We Buy Books logo

Reply from We Buy Books

We're grateful to hear of your loyalty to us over the years, thank you for your kind words. Feedback is always greatly appreciated, we look forward to welcoming you back next time.

Rated 4 out of 5 stars

Using the app was easy and the process…

Using the app was easy and the process for setting up the order was very good. The courier didn't show up the first time round and I waited at home all day with no word from anyone, which was really rude and a total waste of everyone's time. After that I rebooked another collection with a different courier company and that worked. I didn't expect much honestly but about 1 week later the money was in my account exactly as I had been promised, so the end result was very positive.

July 14, 2026
We Buy Books logo

Reply from We Buy Books

We appreciate you sharing your experience with us. We are truly sorry to hear about the initial courier issue and the inconvenience it caused you. We understand how frustrating it is to wait all day without communication. We're glad to know that the rebooked collection went smoothly and that the final outcome was positive. Your feedback helps us improve our services, thank you for taking the time to write your review.

Rated 4 out of 5 stars

Good communication

Good communication
Helpful answers to queries

July 8, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We're glad to hear our answers were helpful in aiding a smooth process.

Rated 5 out of 5 stars

Great

Great, easy,quick

July 15, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience, we appreciate your feedback.

Rated 1 out of 5 stars

recjected loads of books water damage…

recjected loads of books water damage best one isbn dosnt match well you scan the book it either gives you a price or no offer thieves wont use again

July 21, 2026
Unprompted review
We Buy Books logo

Reply from We Buy Books

Hello Peter,

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your trading experience.

We did request some additional information from you so that we could investigate your trade in more detail, but unfortunately we haven't received a response, so we've been unable to identify your Offer and review what happened.

As the books we receive are resold, we cannot accept items that have water damage, and this is outlined in our Item Condition Guidelines. With regards to the ISBN mismatch, this can sometimes occur if a different edition is sent to the one that was scanned, or if the ISBN for another edition was entered during the scanning process. As we have been unable to locate your trade, we haven't been able to verify whether this was the case.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Love that you collect my books from…

Love that you collect my books from home, as I struggle to carry them. Quick payment. Very happy

July 14, 2026
We Buy Books logo

Reply from We Buy Books

We're so glad to hear you found our book collection service helpful. Thank you for sharing your experiences, we appreciate your kind words and are happy to hear you found the process smooth and payment efficient. Thanks for choosing WeBuyBooks!

Rated 5 out of 5 stars

Prompt service

Prompt service

July 14, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review, we're glad to hear you found our process ran smoothly. Thank you for choosing WeBuyBooks!

Rated 5 out of 5 stars

Very reliable

Very reliable, fair prices and quick to pay.

July 10, 2026
We Buy Books logo

Reply from We Buy Books

Thanks for sharing your feedback, we're happy to hear you found the service convenient and reliable. Thank you for your support.

Rated 5 out of 5 stars

So simple and quick service

So simple and quick service. Taken the stress off trying to dispose of my brother's books.
Will continue to use this app.

July 6, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We're pleased to hear that our service made the process of clearing out your brother's books simple and stress-free. We appreciate your kind words and look forward to your continued use of our app!

Rated 5 out of 5 stars

Brilliant way to recycle unwanted books…

Brilliant way to recycle unwanted books etc, simple easy process, good prices paid, cannot ask for more. The preprinted label and Royal Mail collection is a massive bonus. Thanks!

July 6, 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your kind review. We're glad you found the process simple and easy to use. Thank you for your support!

Rated 5 out of 5 stars

Efficient and clear

Efficient and clear, made deciding to prune book collection a realistic task

July 14, 2026
We Buy Books logo

Reply from We Buy Books

We appreciate your positive feedback. Thank you for choosing WeBuyBooks for your book prune!

Rated 1 out of 5 stars

Don't bother take them to tip


It would be helpful if all the information was given in advance. I scanned in 39 books which was laborious as you have to get the red line just so. Parcelled everything up had to go to library to print label despite the original no label required promise. Parcel wasn't collected only when trying to rearrange collection via Evri instead did it say there is a maximum box size and weight they estimated my books should be in two boxes though not especially heavy, 60+ woman. I couldn't contact them so just didn't bother continuing with alternate delivery. I have a small set of bathroom scales but if I put even a small box on I wouldn't be able to read weight. I only messed on as it was for charity but to be frank it took forever and is just not worth it for the few coppers, some as low as 1p they pay my order was worth less than £8 and usually with all the book buyers some will be rejected. In the end as the booking was with royal mail our lovely postman took the books for me after the two failed collection attempts. It would be useful if they left something to say why not taken as still have no idea.Despite not completing the rebooking I've just received an email from Evri to say it's gone through, no idea why I give up. Can't contact Evri or we buy books.

July 20, 2026
Unprompted review
We Buy Books logo

Reply from We Buy Books

Hello,

Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and apologise for the frustration caused throughout your trade.

We also appreciate you providing this additional information, as it has allowed us to look into your trade in more detail.

When arranging a Royal Mail collection, the courier brings the shipping label with them, so there is no need to print it yourself. We do send a copy of the label by email so you have access to the tracking number, but this is intended for reference only. Once a collection is booked, we also send our Packaging Guidelines, which explain the maximum parcel size and weight limits for collections.

If you ever need assistance, our Customer Support team can be contacted by phone, email or live chat, with all of our contact details available on both our website and app. We'd always be happy to help with any questions or issues during the trading process.

Best regards,
WeBuyBooks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look