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We Buy Books Reviews 

20,319
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,599 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and prompt payment process, noting how quickly funds are credited. Many appreciate the straightforward and easy-to-use service, highlighting the simplicity of selling books, the helpful scanner, and convenient home collection. Efficient service and clear communication throughout the process also inspire confidence. However, some customers noted concerns regarding book valuations, with many offers being surprisingly low, often just pence per item. A recurring issue involves books being rejected after sending, sometimes due to alleged damage or discrepancies from the initial quote, leading to frustration and reduced payouts. Some users also experienced difficulties with the scanner misidentifying books or valuing older items without barcodes.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some finding the process of selling... See more

Payment

Reviewers mention positive feedback about payment, frequently highlighting its speed and efficiency.... See more

User experience

Users describe positive interactions with user experience, consistently praising the website and app for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and ease of use, with... See more

Price

Customers had ambiguous experiences with price, with some reviewers expressing satisfaction with the quotes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more

Company replied

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 4 out of 5 stars

Good, prompt and efficient service with excellent communication and fast payment to my bank account. My only gripe is that it is quite difficult to get up to the (new-ish) minimum trade of £7.50 a... See more

Company replied

Rated 4 out of 5 stars

Honest company, always pay what's offered although on one occasion failed to pay me for a book they said wasn't received when I know I sent it. That aside no issues. Main problem is the value offered... See more

Company replied


Company details

  1. Used Book Store
  2. Book Store
  3. Online Marketplace
  4. Rare Book Store

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.3

All reviews

(20,319)

1,487 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The application is easy to use and the…

The application is easy to use and the whole experience from start to finish is good. Absolutely no complaints.

July 2, 2026
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Reply from We Buy Books

Thank you for sharing your review. We’re happy to hear that you found our app easy to use and that your experience with us was smooth. Thank you for choosing WeBuyBooks!

Rated 5 out of 5 stars

Five star service

Very fast and efficient service with payments made promptly.

June 24, 2026
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Reply from We Buy Books

Thank you for your review

Rated 5 out of 5 stars

Very easy with a great App

Very easy. Helpful. Generated over £200 for charity by having a book clear out; painful but necessary. Great App and great service.

September 8, 2025
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Reply from We Buy Books

Thank you for sharing your experience. We’re delighted to hear that you found our app easy to use and our service helpful. We appreciate your support and thank you for choosing WeBuyBooks!

Rated 1 out of 5 stars

My trade got cancelled

My trade got cancelled. Reason being - to many damaged books which wasn't true.
We had to agree to disagree.

July 2, 2026
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Reply from We Buy Books

Hello Wayne,

Thank you for your feedback.

We spoke with you directly to explain the reasons why certain items in your trade were rejected, and we appreciated the opportunity to discuss the concerns with you. We are grateful for your understanding during our conversation as we explained our grading process and the condition standards we apply to all trades.

We value every customer and always aim to be as fair and transparent as possible.

Best regards,
WeBuyBooks

Rated 3 out of 5 stars

Organised company. Offers low…

The company is,well organised and efficient. Offers for most books are very low.

July 1, 2026
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Reply from We Buy Books

Hello Karen,

Thank you for taking the time to leave a review and for your kind comments about our service. We're pleased to hear that you found us to be well organised and efficient, and we hope to see you trading with us again in the future.

We also appreciate your feedback regarding our prices. We always aim to offer the most competitive prices possible; however, the values we can offer are closely linked to supply and demand within the second-hand market, which is largely beyond our control. We continually review our pricing to ensure it remains fair and competitive.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Excellent Service

The whole experience of listing and posting books, to sending them off and receiving payment, was straightforward and efficient. Will definitely recommend to others.

July 1, 2026
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Reply from We Buy Books

Thank you for sharing your feedback. We’re happy to hear that you found the whole process straightforward and efficient. Thank you for your support. We truly appreciate it.

Rated 5 out of 5 stars

Quick cash out

Easy to use app and clear instructions on packaging and delivery. Great decluttering platform to give your kid's pre-loved books a second life to others without the hassle.

July 1, 2026
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Reply from We Buy Books

Thank you for your review! We really appreciate it. We're so glad you found the app easy to use and that everything went smoothly. Thank you for your support!

Rated 4 out of 5 stars

Good process

This was very simple to get the books valued and sent.

June 29, 2026
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Reply from We Buy Books

Thank you for sharing your experience.

Rated 5 out of 5 stars

Great customer service and seamless…

Great customer service and seamless process - would recommend service to others 😊👍

June 30, 2026
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Reply from We Buy Books

Thank you for your review! We really appreciate it. We're glad you had a great experience with our customer service and found the process seamless. Thank you for your support :)

Rated 5 out of 5 stars

Recommend WEBUYBOOKS

Webuybooks are very good at accepting nearly all the books I send.
Not all ways the top prices, but generally a quick payment system.

June 23, 2026
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Reply from We Buy Books

Thank you for taking the time to leave us a review! We're glad you've had a positive experience selling your books with us. Thank you for your support!

Rated 4 out of 5 stars

Overall a good new app service

Being able to instantly value books and build a box for sale was very helpful. We were paid the amount agreed promptly. It's a really helpful service. I would have given 5 stars but for 3 things. 1. Many of my books, purchased as new paperbacks, were only valued at 20p. I removed these from the basket and donated them. 2. It is more difficult to value books without a barcode, I hope they find a way of overcoming this. 3. The Evri delivery hub we were directed to do not print labels like the one we were sent and we had to take the parcel home, sort the label out and then take it back for sending. Maybe the labels can be changed so all Evri places can print them? Small things to improve, but overall a good service and we will be using it again.

June 30, 2026
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Reply from We Buy Books

Thank you for taking the time to share your experience. We're glad you found the process easy. We also appreciate your feedback on book valuations, barcode-free books, and the Evri label experience. Thank you for your support!

Rated 5 out of 5 stars

A straightforward service

A straightforward service. Books into box and post office picked up and a couple of days later the money was in my bank.
Great

June 23, 2026
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Reply from We Buy Books

Thank you for your review! We're glad you found the process straightforward and that your payment arrived quickly. We really appreciate your support!

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