Webuyvans Reviews 353

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, making the selling process smooth and stress-free. Many people highlight the excellent service, noting the efficiency and ease of the overall experience, with quick payments and hassle-free transactions. However, some customers were not happy with the pricing, mentioning that the initial online quotes were often reduced significantly upon inspection. These reviewers felt that the final offer was significantly lower than the initial online quotes, leading to frustration and wasted time.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the professionalism and... See more

Price

Customers had ambiguous experiences with price. While some reviewers reported that the agreed price was... See more

Payment

People report positive experiences with payment. Customers consistently praise the quick and efficient... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Based on these reviews

Rated 5 out of 5 stars

Shame to see the van go, but Vauxhall insisted it required a new engine instead of replacement cam link chain which made things uneconomic. Contacted we buy any van and Alex came out promptly, assess... See more

Rated 5 out of 5 stars

Kev and Alex came to see my VW t5 for an appraisal, lovely and easy process, all done in about an hour, money in bank account immediately and van picked up next day. Considering the things wrong with... See more

Rated 5 out of 5 stars

Alex came and assessed our vehicle today. He was on time, polite and considerate. We were a lot more money than was quoted by the office team but he gave clear justifications for the reduction, showin... See more

Rated 5 out of 5 stars

Contacted we buy vans on the Thursday and they quoted me a good price for the van, a very helpfull man called Kevin called round on the Friday and did a few checks and he transferred the money the sam... See more


Company details

Written by the company

Welcome to We Buy Vans - We Buy Any Van, New or Used, Any Make, Model or Van Type Sell Any Van, Anytime. At We Buy Vans, we’re not just buyers; we’re van enthusiasts. Whether your van is pristine or has seen better days, we’re ready to make an offer. We buy any van, any types: new or used, any make or model. At We Buy Vans, every customer matters. We’re committed to exceptional service, ensuring every valuation and transaction is handled with the utmost professionalism. Experience hassle-free selling that respects your time and investment. Get Started Now: Ready to turn your van into cash? Simply enter your registration number to receive a FREE, no-obligation valuation today. Why wait? Your next great deal is just a few clicks away. Enter Your Reg, Get Your Offer: Don’t let your van just sit there. See how much you could get for it today with We Buy Vans. It’s quick, easy, and completely free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

353 reviews

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Replied to 4% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great way to sell my van!

We buy vans has been a very convenient way to sell my van. They gave me a quote by text, sent their rep to inspect the van and agreed to pay the amount we initially agreed.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sold a broken Fiat Doblo

Sold a broken Fiat Doblo. Price agreed and maintained.
Drew the person who came to visit, was polite, and explained the process simply. Money transferred immediately.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I had tgreat service he pleasure of dealing with…

I had the pleasure of dealing with simon this morning. Came accross very polite and real (honest) my van was not quite what he was expecting ,shes an old girl with nearly 300000 on the clock ,but still drives grest.
Simon was in the awkard posisition of bartering between me and his boss,when the price was agreed the money was in my bank within minutes ,all papereork tsken care off .
An absolute pleasure to deal with ,i can not reckomend him highly enough.
Thankyou.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience - be vary wary. They offer you a fair price and then arrange to pick up the Van and pay for it. Then they turn up offer you a revised much lower price. The process is not as transparent as they make out on their website.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Simon was very friendly and helpful they did an honest assessment of the vehicle they did the transfer of ownership and sent me proof to my phone the bank transfer was very efficient too very efficient indeed

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

Great service.. if you're realistic

They say no quibble but be aware the price they give you online is based on the van as you describe and on the assumption that you know your stuff (unless your a mechanic or vehicle assessor you don't) the man that came and assessed my van was very professional. The price offered was lower than online. Which I was expecting as had a bit of scrape since initial valuation a month ago or so. I believe the price offered was fair after I haggled them up a bit. Remember you are selling trade, if you want top wack for your van sell privately and waste time with tyre kickers, if you want a fairly quick and painless sale cos you need to move on with your life then this is a good option. The guy who saw me was really helpful on a general level as asking him for advice about car buying, told him what I check for and he gave me even more tips, so despite taking a but less than I would like for my van he's probably saved me thousands in the future.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Just putting this out there ...

Just putting this out there so others don’t get messed around like I did.

I work in the trade as a Commercial Vehicle Sales Manager, so I know exactly how these deals are supposed to go. I was completely upfront from the start — the van needed a new engine. No grey area, no surprises.

They offered £400 multiple times, I refused, and made it clear it would need to be £1,000. They eventually agreed to £1,000 on the condition they could collect the next day.

Then the inspector turns up with paperwork saying “non-runner, unknown fault,” which is already wrong. I corrected him straight away and showed him the messages proving I had already told them it needed a new engine.

Next thing, the price suddenly drops to £500 because of the engine issue — the exact same issue they already knew about when agreeing £1,000. That’s not a reassessment, that’s a tactic.

The office then tried to pass the blame onto the inspector, saying it was his decision. I called him myself and he clearly wasn’t happy about being dragged into it, which tells you everything.

I even tried to be reasonable and dropped to £800 just to get it done. They came back with £600 and a half-hearted “sorry you feel this way,” which is just insulting at that point.

This feels like a classic bait-and-switch. Agree a strong price to secure the deal, then chip it down when they think you’ve got no choice.

Plenty of companies out there — I’d stay well clear of this one.

March 25, 2026
Unprompted review

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