Vandervan Reviews 129

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for being excellent, smooth, and hassle-free from start to finish. The staff are frequently highlighted as professional, friendly, and helpful, making the entire process easy and efficient. People also appreciate the fair and competitive pricing offered, with many noting that the agreed-upon price was honored. The payment process is often described as quick and straightforward, with funds transferred instantly. However, some customers were dissatisfied with the product, reporting issues such as unreliability, unexpected price reductions, and collection no-shows. A few other people also felt that the company was unprofessional, citing instances of serious accusations.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and hassle-free... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the professionalism, helpfulness,... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be... See more

Payment

People report positive experiences with payment. Customers frequently highlight the speed and ease of the... See more

Product

Customers had ambiguous experiences with the product. Many reviewers were very happy with their purchases,... See more

Based on these reviews

Rated 4 out of 5 stars

I recently used Vandervan to value my late father VW Candy. The agent over the phone Jake, was very professional. The process was very straight forward and concluded with a fair valuation. The van had... See more

Rated 4 out of 5 stars

Never done a review on any company but I felt like I needed to because their guy who came to buy my van was really help ful explained the whole process Brilliant lad Thanks you 🙏🏽

Rated 5 out of 5 stars

Sold a van, the team came out paid brilliant price for it, was pretty much online valuation! Logbook transferred and got paid straight away before they even left money was in bank! No riff raffs, stra... See more

Rated 5 out of 5 stars

Excellent service from beginning to end . Assessor Josh dead on time very friendly helped us greatly through the process x No quibble over estimated payment via initial phone calls x Full payment made... See more



Contact info

4.2

Great

TrustScore 4 out of 5

129 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic from beginning to end

Fantastic from beginning to end, all thanks to Jake at Vandervan.From the very start Jake was friendly,helpful, and made the entire sales process incredibly easy and straightforward. A real pleasure to do business with.
Additionally, John who came out to view the Van and check everything over, was extremely helpful and professional.
Seamless experience all round.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Nice and simple

Sold my van today with John for
Vanderman happy with the experience and all went smoothly .would recommend to others.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great people, highly recommended. Really quick on payment and real easy to arrange, what more can you ask for? Thanks guys!

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Disrespectful

I tried to get an online quote for my van some time ago, but due to personal reasons was unable to deal with the selling of it at that point and i informed the company as such. They waited a while and then call, text and email me from multiple different numbers on a regular basis. i answered a call and told them i wasn’t able to talk but gave them a suggestion when I would be able to talk, they have intentionally ignored this and have been hounding me over the past few days. I answered a call yesterday and reminded them i’d agreed the end of the week, they didn’t know what i’d said that (apparently) but agreed. This morning they started to hound me again. With actions like that, how can they be trusted?

April 7, 2026
Unprompted review
Rated 4 out of 5 stars

John came on time

John came on time , they offered a price that we were happy with that made the sale happen that day.

Would use again.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Offered me a price over the phone

Offered me a price over the phone, explained issues..
Then an assessor turnt up, pointed out issues I'd informed them of, and then tried to offer me 1/3 of original price.
I'd stay clear.
Bunch of chancers

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Professional staff and great price

Bought a Mercedes Luton van drives like a dream it’s been well maintained and drives as it should really happy with my purchase bought at a amazing price too :)
Most of all friendly staff very professional went through my options of the van I needed can’t thank these guys enough for the help Defiantly recommend getting your van from here :)

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Diabolical service numerous times I…

Diabolical service numerous times I confirmed the van was a non runner and needed a flat bed to move it. Wasted my time and theirs , confirmed collection with a flat bed on numerous occasions, turned up to collect in a car stating he was only there to pay me and check the vehicle. I had numerous texts and conversations saying they were collecting the vehicle on the specified day and time. Ask for photos in future instead of wasting time of buyers I’d have provided them a few days later than expected collection date. Very unhappy customer, I don’t recommend this business if you’re selling a vehicle for scrap or to be done up for sale.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Vandervan were professional & fair

Vandervan were professional & fair. John who came out to do the assessment was punctual and did the assessment quickly then paid the money within minutes. They are a very easy and honest company with whom to do business. This experience will definitely inspire us to use Vandervan again in the future

March 16, 2026
Unprompted review

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