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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of use, and powerful capabilities, often highlighting their ability to produce clean cuts and detailed engravings. Many consumers appreciate the straightforward setup process and the intuitive user experience, allowing them to quickly start creating. The customer service is also consistently described as helpful, responsive, and knowledgeable, providing excellent support for various inquiries. However, some people were dissatisfied with the delivery service, noting delays or issues with tracking information. A few customers also mentioned concerns regarding the fume extractor's effectiveness and occasional problems with product defects or missing parts. Additionally, some reviewers experienced difficulties with customer service in specific situations, citing slow responses or unresolved issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their purchases. Many customers... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of setup and intuitive... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the build quality,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Technology

Reviewers mention ambiguous feedback about technology. Many customers are impressed with the machines,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast shipping, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been really happy with my WeCreat Vision 40W laser engraver. It’s powerful, easy to use, and gives me clean cuts and sharp, detailed engravings every time. I’ve already made multiple Christmas... See more

Rated 4 out of 5 stars

Bought based on reviews. A little disappointed with the fume extractor but otherwise pleased with my purchase. Easy to setup but a little learning curve with the Make-It software. Light Burn software... See more

Rated 5 out of 5 stars

Vision Pro 45, order was shipped quickly, and well packaged, was up and cutting 30 minutes after unboxing it and downloading the software. Learning curve is short when using the first couple of grap... See more

Rated 4 out of 5 stars

The recreate vision 40 is a great entry level machine. It however is not as simple as they want you to believe it is. There is maintenance that needs to be done to keep the machine running at peak per... See more


Company details

  1. #4 of 5 best companies in Laser Cutting Service

Written by the company

WeCreat is a pioneering team dedicated to making creation accessible to everyone. Our story began with a simple yet powerful vision: how to transform complex creative processes into simple, achievable actions? We are a group of innovators and creators who build intuitive laser solutions that unlock endless creative possibilities. Meanwhile, we are passionate believers in the power of creativity as the driving force of human progress. We delve deep into understanding creators' needs and continuously work to simplify their creative journey. From artistic pieces to innovative inventions, we're committed to making the process of bringing ideas to life easier and more enjoyable. We are excited to announce that our Vision and Vista products are now available for sale! These innovative solutions further enhance the creative process, making it even more seamless and enjoyable. We believe that when creation becomes simple, the world becomes more colorful. Follow us to be part of this creative revolution!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

After three weeks of ownership it's…

After three weeks of ownership it's broken. I open a ticket and understand their some part being sent to my house. However after 4 days I have no tracking. Basically I have a new but broken unit and no ideal when I will have the parts to fix it.

September 11, 2025
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Rated 5 out of 5 stars

I love my lasers

I have purchased 2 lasers from WeCreate and I have been extremely happy and impressed. With like anything you are not familiar with there is a slight learning curve. If I have questions I always try and find the answers before asking in Facebook groups. It has been a great investment!

September 11, 2025
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Rated 5 out of 5 stars

I have the vision 40 and the lumos

I have the vision 40 and the lumos. The program needs work though. Very limited. No search button for the picture drop downs. Ai is very weak. The machines them selves are great. I have had no problems yet with them. Would like to see a co1, fiber and metal machine come out from WeCreat. I have been holding off purchasing one in hopes they would but can't wait forever.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

I love the WeCreat line of lasers…

I love the WeCreat line of lasers engravers and hope to upgrade again in the near future to the 45W. I just got the Lumos and had to work through some issues, but support was so helpful and quick to respond. When we couldn’t get it working, they had me send back for a replacement.

September 8, 2025
Unprompted review
Rated 4 out of 5 stars

Bought based on reviews

Bought based on reviews. A little disappointed with the fume extractor but otherwise pleased with my purchase. Easy to setup but a little learning curve with the Make-It software. Light Burn software integration is difficult even following the instructions. Make sure and vent to the outside since fume extractor doesn't really take care of the burning wood smell.

September 11, 2025
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Rated 4 out of 5 stars

love the Lumos

I truly love the Lumos for most things I have tried. It may be user error but I cannot get the rotary to work correctly or the slide with the rotary. I am trying to figure them out but so far I can't. I would love some more in depth tutorials actually using the accessories and their settings. The laser itself works wonderfully on metal, wood, slate and leather. There are a couple things on the makeit software that could use a little changing. Mostly the settings and materials list. I know the lumos can do many more materials than the lost has. It would help me to have more settings preset to the materials. This is the best laser I have worked with as far as ease of use and portability. The images and text are super crisp and fast. Great product.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Does not play nice with…

Does not play nice with Lightburn....not fully compatible, at all. The design software supplied by WeCreat is amateurish at best, compared to lightburn. The idea of having to pay a subscription fee to access the WeCreat s/w (after the free demo period) is ridiculous and greedy on WeCreat's part. It really pisses me off that this S/W licensing monthly fee was not mentioned anywhere in their advertising! Several annoying design issues as well...like, not being able to lower the enclosure except by "tricking" the system, beginning the auto-focus process, and then shutting the machine off while the canopy is being lowered.

September 10, 2025
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Rated 5 out of 5 stars

WeCreat is a real plug and play

I tried two other types of laser machines, but they required knowledge of programs like Light Burn that I didn't have time nor real desire to learn. I was looking for a plug and play. WeCreat was suggested to me and it has lived up to the expectations. I've just about worn it out, and am really considering the upgrade.
One problem I've experienced is that the machine will not bluetooth to my laptop so I have to hard wire.
A major improvement I was like to see is a waffle style grid. I lose pieces that fall between the grates and they can get burned by the passing laser. Occasionally my wood has a slight warp and it's hard to hold it down flat. A waffle tray would allow me to pin the edges down for a level surface.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

I own four Wecreat laser and they are great!!

I own four Wecreat laser including a Vision, two Vistas, and a Vision Pro 45 with all accessories. I cannot say enough good about all of these machines. I use them all regularly and the results have been truly wonderful. I especially like my Vision Pro 45 and it is in almost daily use in my shop. It was easy to set up and learn. It always does an excellent job for me!

September 4, 2025
Unprompted review

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