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wed2b Reviews 2,488

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and ability to create a comfortable and relaxed atmosphere. Many found their dream dress thanks to the staff's expertise in understanding their vision and offering suitable suggestions, often without any pressure to purchase. The overall service is frequently described as outstanding, making the dress-finding journey a truly special and memorable experience. However, some people were dissatisfied with the retail experience, specifically mentioning that the selection of dresses in-store was not as extensive as advertised online. A few other people also felt that the process of trying on dresses was restrictive, being confined to a changing room and not allowed to browse the full collection independently.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Product

Customers consistently note positive experiences with the product, particularly finding their ideal wedding... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the staff for making them feel... See more

Retail

Clients share positive opinions on retail, with many reviewers having amazing experiences finding their... See more

Service

Users describe positive interactions with service. Many customers praise the staff for being quick,... See more

Based on these reviews

Rated 5 out of 5 stars

Tina my bridal consultant was amazing!! Couldn’t have faulted her she was so engaging and committed to her task at hand. We flew from Newcastle England to try on wedding dresses in Belfast and she put... See more

Company replied

Rated 5 out of 5 stars

Courtney made our experience! She was literally what every bride needs when looking for dresses. She explained everything in the way we would understand, had alot of patience with all of us but most o... See more

Company replied

Rated 5 out of 5 stars

Insanely exceptional service I came in as a flustered bridesmaid whio had problems with dresses from other stores to find another dress. I was by myself and the staff helped me through all the fitti... See more

Company replied

Rated 5 out of 5 stars

From start to finish, all the ladies were professional, welcoming and polite. I was so nervous but that soon subsided with Sabrina’s help. There are so many beautiful dresses from both bride and bride... See more

Company replied


Company details

  1. Bridal Shop
  2. Boutique
  3. Wedding Store

About wed2b

Written by the company

We believe every bride deserves to look stunning and feel special on their wedding day - regardless of budget. With 1000's of designer wedding dresses all priced £599 - £1199, friendly expert Bridal Consultants, and 60 stores across the UK and Europe, there is a reason we are so highly rated by our beautiful brides.

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Our fabrics, construction, detailing and finishes are second to none.

The major change to tradition that wed2b offers is to enable brides to take their dress home the very same day they find ‘the one’. There’s no waiting for long order times, hoping the dress arrives as perfectly as you remember it for the big day. All our dresses are designed in limited edition quantities and are sold off the peg. So, you really can visit today and get married tomorrow!

Why choose wed2b

Written by the company

60 Stores throughout Europe
wed2b is the UK’s largest bridal retailer with 40 stores across the UK and 20 in Europe. Each of our stores are stocked with hundreds of dresses in sizes 6 to 30 to take home the same day, priced from £499 to £999.
No appointment neccessary
We don’t offer appointments- browse and try on dresses without the need to book in advance! Our expert bridal consultants are in stores waiting to help you find the perfect dress.
We are the bridal experts
With over 15 years of experience, at wed2b we are dedicated to offering our brides an expert bridal consultant service as well as a wide choice of designer wedding dresses that are ready to try on in your own size!

Premium wedding dresses for less

On average our prices are 40% lower than other boutiques

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Their fabrics, construction, detailing and finishes are second to none

Contact info

Promotion box for wed2b

Your perfect wedding dress awaits!

1000s of designer dresses available from £499-£999 available same day


4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best experience with Teresa :)

Super friendly and knowledgeable staff, providing me with very professional advice. Plenty of dress choices at reasonable prices.

Teresa was especially sweet, they gone the extra mile to assist me making sure I find the right dress in 2 separate appointments. Lauren took the extra time to resolved some issues with my deposit payment. Their services created an unforgettable and memorable experience for me.

Thanks ladies.

April 3, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 1 out of 5 stars

Very pushy sales staff

Very pushy sales staff who didnt listen to brides likes and dislikes. It felt more about a sale than actually trying to find a dress that looked good and fitted well. Every dress was but you can get this and that altered - basically to create a completely different dress. Have been to several bridal shops and would not recommend wed2b

March 7, 2026
Unprompted review
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Reply from wed2b

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Rated 5 out of 5 stars

Kerry was lovely

Kerry was lovely. Dresses were reasonably priced. Lovely experience

April 2, 2026
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Rated 5 out of 5 stars

Said yes to the dress

I came in today and said yes to the dress every member of staff was amazing. I was guided by Nikola who helped me feel at ease and absolutely nothing was a bother. We had the best experience especially with it being the first dress shop I had ever been in. Highly recommend to anyone looking for their dream dress

April 9, 2026
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Rated 5 out of 5 stars

Had the most amazing experience

I had such a lovely experience at Wed2B! Kerry was so, so helpful from the moment I arrived. She made me feel truly beautiful and comfortable throughout the whole appointment, which made the experience even more special. Her knowledge was amazing and she really listened to what I was looking for, offering great advice without ever making me feel pressured.

Thanks to Kerry, trying on dresses was such an enjoyable and memorable experience. I would definitely recommend Wed2B to any bride-to-be!

April 9, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

I bought my wedding dress from the…

I bought my wedding dress from the Charring Cross store in February and was helped by the lovely Karla who made it’s a very chill experience! Found a dress I loved so quickly! The zip broke on my dress when it was getting packed up and the amazing Michelle arranged for a brand new dress to be sent for pick up. Couldn’t have asked for more help from a lovely bunch of people - Karla and Michelle were amazing. Can’t wait to wear my dress now :) x

April 9, 2026
Unprompted review
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

So helpful

So helpful, informative and honest. They take the time to know exactly what you have in mind and bring it to you. It was a wonderful experience rather than a daunting one.
Thankyou so much to Ruby and the rest of the team.

April 9, 2026
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Reply from wed2b

Thank you so much for your review - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 5 out of 5 stars

Lovely experience

Lovely experience, Alia made me feel very relaxed. She was very calm, professional and patient. Thanks so much! Can't wait to pick my dress up 🥰 would highly recommend.

April 8, 2026
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Reply from wed2b

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 5 out of 5 stars

I came in after going to another shop…

I came in after going to another shop and not really sure what I was wanting. Kerry made me feel at ease from the start. With Kerry’s experience and expertise, I left with a dress that I never would’ve picked up. She made me feel very heard with my thoughts while she was picking dresses for me and I’m super happy with the dress that I’ve got. She’s such a asset to the company!

April 9, 2026
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Reply from wed2b

Thank you so much for your wonderful review. Kerry and our Wednesbury team will be so happy to hear your kind words! Best wishes, wed2b

Rated 5 out of 5 stars

I said yes to a dress

The assistant i had was Teresa she was lovely and very helpful nothing was to much for her very friendly and listened to what I wanted

April 2, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

The young girl was fantastic and knew…

The young girl was fantastic and knew exactly what I was looking for! Unfortunately I had trouble with my last dress and i had 6 weeks till my wedding and I have thankfully found another one and it’s beautiful 😍 thank you so much

April 9, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Extremely grateful

I love the service in the store considering I had no one else with me, I am so grateful for the team for being my entourage and not just my consultants. Had a massive support from them. Special thank you to Julia and Nichola for taking care of me and making my experience a memorable one. I finally said yes to the dress and brought it home with me on the same day! ❤️

April 9, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 4 out of 5 stars

Great staff, not a huge range of dresses

The staff were lovely and helpful, and I felt no pressure to find a dress. The only thing I’d say is that there were no where near as many dresses as they have online - most stock are quite extravagant dresses and they lacked in more minimalist ones (even though their website shows some lovely ones) and they can’t confirm where has stock for you to try. Otherwise, a lovely store with fantastic staff!

April 4, 2026
Unprompted review
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Reply from wed2b

Your feedback is so important to us – thank you for sharing this Gemma. If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help. Best wishes, wed2b

Rated 5 out of 5 stars

Had such an amazing experience picking…

Had such an amazing experience picking my dress . Jade showed a lot of enthusiasm and was truly an expert in what dresses to put me in ! I couldn’t recommend Wed2b more for upcoming brides- thanks so much!

April 7, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

The team were so welcoming

The team were so welcoming, helpful and made me feel at ease as well as special. Debbie helped me pick out my chosen dress. It met my vision and was beyond expectations. I knew the moment I had it on, and bought it, easiest decision so far (apart from saying yes to the Man, saying yes to the dress was just as easy and magical)
The store was clean and bright, well managed, good selection great designs and plenty of choice, variety and sizes.

April 4, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Shirley team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Fantastic experience and Alexya was…

Fantastic experience and Alexya was very helpful. She made the whole experience so easy. Thank you very much.

April 8, 2026
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Rated 5 out of 5 stars

Another great experience

I went to pick up my dress today and I got to interact with Brodie at the Bournemouth shop. Another great experience after yesterday's and I just wanted to commend everyone who works there for some pretty amazing customer service in a day and age where I've had a lot of disappointing interactions with staff from different shops. But Brodie today, just as Fatemeh yesterday, made me feel welcome, took her time to listen, was just overall wonderful and I'll continue to recommend this place to anyone who is looking for a dress in Bournemouth.

April 8, 2026
Unprompted review
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Reply from wed2b

Thank you so much Andreea, your recommendation is wonderful and we’re so pleased that our Bournemouth team could help! I am sure that they will be over the moon to read this. Best wishes, wed2b

Rated 5 out of 5 stars

Wonderful experience

From start to finish, the ladies at wed2b were welcoming, friendly and so helpful. Cassie helped me to pick my dress and she was a absolute star - she knew exactly how to work with what I wanted whilst also being mindful of what would look best for me. She was so fun and had a great sense of humor; we had a cracking time! Thank you!

April 8, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Bristol team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Imogen was my bridal consultant and she…

Imogen was my bridal consultant and she was absolutely amazing! Imogen made me feel so comfortable and made my experience everything I could have wished for, nothing was too much!

April 8, 2026
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Rated 5 out of 5 stars

Hadiya was amazing she sat down with me…

Hadiya was amazing she sat down with me asked me a few questions so she could get an idea of what I’m after, she gave me lots of options and I picked out the dress and hadiya was fantastic with advise on what I could do with adding lace to the centre sheer v in the middle - which I never thought of doing - and she gave me a piece of lace to place there so I could invision it being slightly modified

Thank you hadiya you were fantastic!

April 8, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

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