Very easy site to negotiate. I know the recipients were informed once I’d purchased their gift, so I’m assuming the rest of the transaction will go to plan and they’ll receive it when it’s suitable fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site was very easy to use and an ideal way to see various gift options to purchase. Payment and getting the gift to the happy couple is very straightforward and makes life much easier all round, e... See more
Company replied
Extremely easy to use. A little disappointing to come across the handling fee. This could be pointed out that it was necessary at the beginning of the process. But overall very good service.
Company replied
Was easy to follow and lots of choices for presents to purchase for the couple and good pictures of the presents so could see exactly what you are buying for them including the what the experiences we... See more
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Company details
Information provided by various external sources
The Wedding Shop has been helping couples create and manage their wedding gift lists online for over 30 years giving our couples a unrivalled choice of gifts.
Contact info
312 Fulham Road, SW10 9UG, United Kingdom
- weddingshop.com
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from The Wedding Shop
Thank you so much for your wonderful review! We're delighted to hear that you found the experience well organised and professional. Our team works hard to provide the very best service possible, so your kind words will mean a great deal to them.
Thank you for taking the time to share your feedback and for supporting the happy couple.
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for your lovely review, Tricia! We're delighted to hear that you found the website simple and easy to use. Creating a smooth and straightforward gifting experience is exactly what we aim for.
Warmest regards,
Paige
Senior Customer Care Advisor
All good except a charge for gift wrap!
Easy layout simple to choose would have given 5* but was disapointed to be charged extra for wrapping a £300+ gift. Should be included at that price.
June 5, 2026
Reply from The Wedding Shop
Thank you for taking the time to leave a review, Stephen! We're delighted to hear that you found the website easy to use and that choosing a gift was a straightforward experience. We also appreciate your feedback regarding our gift wrapping service. Whilst this is an optional extra, we understand your view that it would be a lovely inclusion, particularly for larger gifts.
Thank you again for sharing your thoughts and for supporting the happy couple.
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for your kind review, Sandra! We're so pleased to hear that you found the website easy to use and would recommend it. Making the gifting experience simple and accessible for everyone is exactly what we aim for.
Warmest regards,
Paige
Senior Customer Care Advisor
Initial difficulties overcome!
I had considerable difficulty in ordering on-line via the link provided in my grandson's wedding invitation so I contacted The Wedding Shop by telephone. I received swift, efficient and friendly support from the young lady assistant and my transaction was easily completed. One star has been deducted because of the original problem, which, to be fair, may not be the fault of The Wedding Shop.
June 4, 2026
Reply from The Wedding Shop
Thank you for taking the time to leave such a thoughtful review, Harry! We're sorry to hear that you initially experienced some difficulties, but we're delighted that our team was able to help and that your transaction was completed quickly and smoothly. I'll be sure to share your kind comments with the advisor who assisted you, as I'm sure they'll be thrilled to hear them.
We also appreciate your understanding regarding the original issue and your valuable feedback.
Warmest regards,
Paige
Senior Customer Care Advisor
Stress free organising
Made sorting out arrangements for accommodation and RSVP (and also the gifting) straightforward.
June 5, 2026
Unprompted review
Reply from The Wedding Shop
Thank you so much for your lovely review, Melanie! We're delighted to hear that you found organising accommodation, RSVPs and gifting straightforward and stress-free. Making wedding planning as simple and enjoyable as possible for couples and their guests is exactly what we strive for.
Thank you for taking the time to share your experience.
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for taking the time to leave a review, James. We're pleased to hear that you found the website easy to navigate. However, we're sorry to learn that there was an issue with the name displayed and appreciate how frustrating this may have been.
Your feedback is valuable to us, and we'll ensure it is shared with the relevant team as we continue to improve the experience for our guests.
Warmest regards,
Paige
Senior Customer Care Advisor
Easy to use with minimum fuss
June 3, 2026
Reply from The Wedding Shop
Thank you for your kind review, Grahame! We're so pleased to hear that you found the experience easy to use and fuss-free. Making gifting simple and straightforward is exactly what we aim for.
Warmest regards,
Paige
Senior Customer Care Advisor
My daughter used this site when she…
My daughter used this site when she recently got married, I think it’s a great idea and solves the problem of wedding presents
June 3, 2026
Reply from The Wedding Shop
Thank you so much for your lovely review! We're delighted to hear that your daughter chose The Wedding Shop for her wedding and that you found the concept so helpful. Helping couples receive gifts they'll truly love, while making gifting easy for family and friends, is exactly what we strive to do.
Thank you for taking the time to share your experience and for being part of such a special celebration 💝
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for taking the time to leave a review, Rob. We're sorry to hear that you experienced some delays when moving between sections of the website. We appreciate how frustrating this can be when you're trying to browse and choose a gift with ease.
Your feedback is incredibly valuable and will be shared with our development team as we continue to improve the experience for our guests.
Thank you again for your comments and for supporting the happy couple.
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for your wonderful feedback! We're delighted to hear that you found the site easy to use and that ordering your gift was quick and straightforward. Making the gifting experience simple and stress-free is exactly what we strive for.
Thank you again for celebrating the happy couple with us.
Warmest regards,
Phoebe
Customer Care Advisor
Easy to choose and order
June 1, 2026
Reply from The Wedding Shop
Thank you for your kind review, Diane! We're so pleased to hear that you found it easy to choose and order your gift. Creating a simple and enjoyable experience for our guests is always our goal.
Warmest regards,
Phoebe
Customer Care Advisor
Fantastic service very helpful when i…
Fantastic service very helpful when i needed to change the message on the card I was sending
June 1, 2026
Reply from The Wedding Shop
Thank you so much for your lovely review! We're delighted to hear that you received fantastic service and that our team was able to help with updating your gift message. It's always a pleasure to assist and ensure everything is just right 💝
Warmest Regards,
Liss
Senior Customer Care Advisor
Web site easy to use
May 31, 2026
Reply from The Wedding Shop
Thank you so much for your wonderful review, Caroline! We're delighted to hear that you found the website easy to use. Making the gifting experience simple and enjoyable is exactly what we aim for.
Warmest Regards,
Liss
Senior Customer Care Advisor
Easy website to use and nice to have…
Easy website to use and nice to have the option for gift wrapping too
June 1, 2026
Reply from The Wedding Shop
Thank you so much for your lovely review! 😊We're delighted to hear that you found the website easy to use and enjoyed having the option to add gift wrapping. It's those little extra touches that can make gifting even more special.
Thank you again for your kind feedback and for supporting the happy couple.
Warmest Regards,
Liss
Senior Customer Care Advisor
Easy to use.
June 1, 2026
Reply from The Wedding Shop
Thank you so much for your kind review, Stella! We're delighted to hear that you found the experience easy to use. Thank you for taking the time to share your feedback.
Warmest Regards,
Liss
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful review, Magda! We're delighted to hear that you found our website user-friendly and practical. Making it easy for guests to celebrate the happy couple is exactly what we aim for 💝
Thank you again for your kind feedback.
Warmest Regards,
Liss
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your lovely review, Margaret! We're delighted to hear that you found the selection and ordering process easy and straightforward. Making gifting as simple and enjoyable as possible is exactly what we aim for.
Warmest Regards,
Charlotte
Senior Customer Care Advisor
All information available provided for…
All information available provided for a speedy decision.
May 31, 2026
Reply from The Wedding Shop
Thank you so much for your lovely review, Jo! We're pleased to hear that the information provided helped make your decision quick and easy. Thank you for taking the time to share your feedback.
Warmest Regards,
Charlotte
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful review, Patricia! We're delighted to hear that your purchase was quick and easy, and that your confirmation arrived promptly. Making the gifting process as seamless as possible is exactly what we aim for.
Warmest Regards,
Charlotte
Senior Customer Care Advisor
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