Great job by Sam today! Swapped in a new dishwasher, swapped in a new tap, and very helpfully was able to address low pressure issues and quickly & locally source additional parts to improve that. Als... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Toilet not flushing done what I could do then realised I need help contacted a few plumbers charging me so much before they even looked then I was recommended Wefix London there’s lots of we fix s... See more
Company replied
Two appointments needed. The first was at a weekend and short notice. Very simple straight forward. Fault quickly identified. Front door hinges needed replacement. Before first appointme... See more
Company replied
James came out and did both gas and electric work that was required for my vulnerable relative. James was fantastic, brilliant with my relative and brilliant with his trades. Great job done. Used Wefi... See more
Company replied
Company details
Written by the company
WeFix London is your trusted partner for comprehensive home and commercial repair services. Specializing in all trades, we offer expert solutions in plumbing, heating, electrical work, carpentry, roofing, and drainage. Our skilled team of professionals is committed to delivering high-quality workmanship and exceptional customer service for every project, big or small. Whether you need a leaky toilet fixed, a new heating system installed, or roofing repairs, we handle it all with efficiency and care. At WeFix London, we prioritize your satisfaction and strive to exceed your expectations with every service. Trust us to keep your property safe, functional, and in top condition!
Contact info
15 Newport Street, SE11 6AJ, London, United Kingdom
- 02078891111
- info@wefix.london
- wefix.london
4.8
Excellent
208 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Luke was very professional and…
Luke was very professional and efficient and explained all - highly recommend
February 9, 2026
Unprompted review
Reply from WeFix London
Dear Emma,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Fast and efficient!!
They company was really helpful in changing my gas cooker to electric, i was very happy with the job as it was done quick and professionally.
February 9, 2026
Unprompted review
Reply from WeFix London
Dear Naz,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Reply from WeFix London
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Reply from WeFix London
Dear Gianmarco,
Thank you once again for taking the time to provide feedback on your recent visit.
We are pleased to hear that your second experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Reply from WeFix London
Dear Mary,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Thanks Luke!
After a disappointing experience with another company, I called We Fix who was able to efficiently book me in for an appointment right away without hesitation for the week after.
We had an electrician Luke, who was so professional and helpful- he managed to sort out the issue within a couple hours and was super knowledgeable on what had happened - also explaining to me next steps if the issue occurred again.
Would highly recommend reaching out and booking if you need an quick response and fix!
February 3, 2026
Unprompted review
Reply from WeFix London
Dear Ren,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
£399 for two radiator valves - excessive pricing
UPDATE (4 Feb, 4pm) In response to the company’s reply below:
To clarify: The £399 I paid already included your 10% discount - without it, the cost would have been even higher. I never said I tried to cancel the appointment. I said your 24-hour cancellation policy prevented me from canceling after I’d resolved the leak myself. When you called to say the engineer was on his way, I acknowledged the call - I never said I was ‘happy’ to proceed.
The facts remain: £399 for two standard valves on one radiator, with 2 hours charged including time for phone calls, parking and paperwork, is excessive.
ORIGINAL REVIEW (4 Feb, 11am):
Called with a leaking radiator and was given a next-day appointment (not emergency call-out). Their 24-hour cancellation policy (£150 + VAT minimum charge regardless) was emphasized at booking. That evening, I managed to stop the leak myself - over 17 hours before the scheduled appointment - but felt unable to cancel.
Pricing: £150 + VAT per hour (1 hour minimum). I was charged for 2 hours labor (£300) + £35 parts + VAT. Total: £399.
The actual work took ~90 minutes. The 2-hour charge included time spent on phone calls, collecting items from van, and writing invoice. When I questioned the cost, I was told it was “because it was an emergency” - despite it being a scheduled next-day appointment.
Work was completed properly, but recommend:
∙ Get multiple quotes - this straightforward job should cost around £100-150 total
∙ Be aware of their cancellation policy (you pay the 1-hour minimum even if you cancel)
∙ Clarify what counts as billable time
∙ Look beyond top Google results for better value
£399 for replacing two standard. valves on one radiator is excessive.
February 3, 2026
Unprompted review
Reply from WeFix London
Dear Vassy,
I'm sorry to learn of your disappointment with your visit yesterday.
I am also very surprised to receive this feedback as, when I called to notify you that our engineer was on the way, you were happy for them to attend to fix your radiator even though the leak had been resolved. We do not have a record of you making contact to cancel the booking in advance.
As a reputable firm with transparent pricing, our hourly rate was advised at the time of booking and you also received a 10% discount when the appointment was made. We pride ourselves on the professionalism of our engineers, and if two hours was taken to complete the works I am confident that it was necessary.
I have tried to reach out to you by telephone to discuss your concerns and will continue to do so.
Jonathan Smith
General Manager
Mark Penniall a hero
Mark Penniall found, and repaired a gas leak after a couple of other companies weren't able to locate and sort the issue. He was very nice and professional, and thanks to him we now have a warm house and can have warm showers in the morning. Not the cheapest rates available, but high quality and quick turnaround. My only regret is starting to heat my dinner while he was still here and making him hungry. Would recommend!
Phil, Shepherds Bush
February 3, 2026
Unprompted review
Reply from WeFix London
Dear Phil,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
We had an engineer out to look at our electric shower
We had an engineer out to look at our electric shower.
He was very punctual and polite.
He was able to pinpoint the issue and recommend what was needed to be done to rectify.
Overall very professional!
February 3, 2026
Unprompted review
Reply from WeFix London
Dear Naomi,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Rob was first class
Rob was first class. Brilliant service and got the job done no problem
February 2, 2026
Unprompted review
Reply from WeFix London
Dear Mark,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Steve was brilliant methodical replaced…
Steve was brilliant methodical replaced the valve easily and in good spirits
February 2, 2026
Unprompted review
Reply from WeFix London
Dear Henry,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Kind nice and professional
Kind nice and professional.
Was out at mine past midnight.
Will
February 2, 2026
Unprompted review
Reply from WeFix London
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Amazing service
Amazing service , used for first time and Tony was very helpful and polite, he explained everything clearly
January 29, 2026
Unprompted review
Reply from WeFix London
Dear Sarah,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Plumber - Matt
Matt arrived on time and completed several jobs that I had requested - all were done to a professional standard.
I would use WeFix again.
January 29, 2026
Unprompted review
Reply from WeFix London
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
We fix came to our rescue late at night…
We fix came to our rescue late at night when we had a roof outlet blocked and water was pouring into the house. Amazing guy came out at midnight! Sorted it all out. Thank you again - always the best!!!
January 15, 2026
Unprompted review
Reply from WeFix London
Dear Philippa,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Excellent!
I’m a landlord and this is the first and only company I will trust to undertake and complete any works required.
Absolute professionalism from everyone and excellent communication throughout.
I just wish this company’s services were available nationally!
January 22, 2026
Unprompted review
Reply from WeFix London
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Plumbing Issue
I called Wefix London as the tap on my sink was very loose and leaking badly underneath and needed replacing, Sam arrived within the hour, he looked very smart in his uniform and treated my property with respect, he replaced the tap and fixed the leak, Sam was very pleasant and professional and I would not hesitate to use Sam and Wefix London should I have any more issues in the future.
January 20, 2026
Unprompted review
Reply from WeFix London
Dear Marina,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Prompt, polite, reliable
We had an out of hours emergency. Our bathroom door would not open. Alex fixed it for us. He turned up on time and was incredibly friendly and professional. He worked quickly and gave us knowledgeable advice about replacement locks. Highly recommended and we will use Wefix London again.
January 21, 2026
Unprompted review
Reply from WeFix London
Hi Elizabeth,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Amazing service from start to finish
Amazing service from start to finish. From the super helpful bookings team to the highly competent tradesman who fixed our shower screen. Could not fault this service.
January 13, 2026
Unprompted review
Reply from WeFix London
Hi Sarah,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
Exemplary Boiler Replacement
We had an issue with our boiler which we were struggling to get fixed - even our insurance was taking.over a week. We phoned in a request late on Thursday, and the engineer, Matt, arrived before 9 on Friday. A quick inspection and we were advised to switch boiler brand and were given a quote. In terms of service, Matt and his colleague were fantastic, sorting out a new flue in line with regs, getting the gas pipeline into the house fixed which had corroded and was leaking, and, amazingly, working out that our system had been plumbed the wrong way round for years - finally we have amazing heat through the entire house. The quote was probably a couple of grand more than online boiler fitters, but they sorted our issue in 24 hours, were very professional, absolutely expert and very decent and trustworthy. We will use them again.
January 16, 2026
Unprompted review
Reply from WeFix London
Hi Paul,
Thank you for taking the time to provide feedback on your recent visit.
We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.
Kind regards,
The WeFix Team
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