I brought a vibration plate and very happy with it as it helps, but would like to know if they sell the resistance bands that connects to it, got a spare pair from Amazon but not the same resistance s... See more
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Primrose Oil changed my life. Gutted anyway because montmorecy cherry smells and taste like mould and no one from customer care answered me, neither on socials. I hope I will get an answer here.
Company replied
I recently got diagnosed with endometriosis and adenomyosis as well as mcas suspicion, borderline histamine intolerance and PMDD. My life and body was a mess. While obviously supplements can't stand f... See more
I’ve ordered from WeightWorld twice in the past six months and had a really positive experience both times. I’ve been buying their high-potency vegan shell krill oil capsules, and the quality has b... See more
Company replied
Company details
Written by the company
Our commitment to premium, high-quality ingredients has made WeightWorld a trusted global brand, supporting health, weight, and wellness goals. Originally a small family business, we are now trusted by 100 million people worldwide.
WeightWorld.uk
Written by the company
- Next-Day UK Delivery
- We have the widest network of logistics partners that offer next-day or 2-3 day tracked express shipping. London, Paris or Milan - we can arrange 24 hour delivery straight to your door.
- Free Delivery
- When you spend £35, you automatically qualify for free delivery.
- Same-Day Dispatch
- We deliver almost anywhere! For your convenience we offer fast and tracked delivery to any destination of your choice.
- In Stock
- Unlike many others, we actually house every item of stock and make sure that we always have enough of it so that you get what you want. In the unlikely event that we don’t have what you want, then we race to get it in within days not weeks.
- Natural Ingredients
- The majority of our products are bottled in GMP certified facilities and every one of our products have been safety tested. We will only work with brands that prove their superiority in order to deliver you a product that is only of the highest grade.
- Fantastic Support
- Our team of international Customer Service Representatives are always ready to help! Ring them up and see for yourself! Available from 8am-6pm Monday-Friday. With support in over 8 languages, we are available to talk to you over the phone or on live chat. If you fancy sending us an email - we would love to hear from you!
Contact info
Unit 8, Sevenoaks Enterprise Centre, Bat & Ball Road, TN14 5LJ, Sevenoaks, United Kingdom
- 0203 322 7970
- info@weightworld.uk
- weightworld.uk
4.3
Excellent
7K reviews
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5 Stars – Outstanding Customer Service and Product Quality
I had an excellent experience with WeightWorld and felt compelled to share it. From the outset, their customer service team was highly responsive and genuinely committed to resolving my query. After a minor issue with my order, I reached out via email, and their team replied promptly with courtesy and professionalism.
I would especially like to thank the individuals who corresponded with me directly—they handled the matter with care and efficiency, ensuring the issue was resolved quickly and to my full satisfaction. It is rare to find such a level of customer support in today’s online marketplace.
In addition to their stellar service, the quality of their products is consistently impressive, with a clear focus on wellness and efficacy. I have been a loyal customer for some time now and I am continually pleased with both the results and the transparency of the ingredients used.
Highly recommended for anyone seeking trusted health supplements alongside exemplary customer care.
April 4, 2025
Unprompted review
May use AI-assist with repliesRead more
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ABSOLUTELY APPALLING SERVICE
SHAMBOLIC SERVICE & THEIR ONLINE OFFERS DONT WORK PROPERLY AT CHECKOUT. INFURIATING CHAIN OF CORRESPONDENCE - EITHER COMPLETELY IGNORED OR EMPTY PROMISES OVER & OVER OF RESPONSES/RESOLUTIONS BY END OF DAY, WHICH NEVER HAPPEN. A WEEK LATER & STILL WAITING FOR RESPONSES THAT ADDRESS THE ISSUES.
TIME WASTING, FRUSTRATING & UTTERLY DISORGANISED.
I STRONGLY SUGGEST ORDERING ELSEWHERE, FROM SOMEWHERE THAT CARES ABOUT DECENT CUSTOMER SERVICE.
April 1, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Customer,
We are truly sorry for the frustrating experience you’ve had with our service.
After reviewing our email and call correspondence, we acknowledge that there were shortcomings in handling your issue, and we take full responsibility for this. Please rest assured that we have already taken action internally to address the gaps that led to our failure to resolve your query on time.
Regarding the checkout issue you encountered, we have now resolved the technical problem, and you should no longer face this concern. We truly appreciate you bringing this to our attention.
Once again, we sincerely apologize for the frustration this situation has caused.
If you need any more help, feel free to get in touch with us.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Support after antiobiotics
Have been taking the Candida support following a very nasty course of antibiotics which depleted my gut and flora balance - have found they've helped me bounceback quite quickly and will definitely continue to take them as a preventative measure from now on
April 1, 2025
Unprompted review
Fast delivery
Great experience with this website! Its easy to use and i received my package in a good amount of time which was impressive since im in Canada.
March 20, 2025
Unprompted review
I ordered some vitamins,and to be a…
I ordered some vitamins,and to be a free delivery order I added more so that it reaches over £35 to be qualified for the free delivery but after check out and chose the free delivery but still changed me!! I contacted them they said you have chosen the next day delivery,ok but now it's been 2 days still I haven't received my order!!!! What's the point to pay extra for next delivery if you not received next day???!!!!
March 31, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Omed,
We’re truly sorry for any confusion and inconvenience you’ve experienced with your recent order.
We’d like to clarify that orders over £35 do qualify for free standard delivery, however, if next day delivery is selected at checkout, there is an additional charge for that option. This information is shown during the checkout process, and we aim to be completely transparent with all charges.
That said, we completely understand your frustration—especially since your order did not arrive the next day despite paying for the faster delivery. This is certainly not the level of service we aim to provide.
We’ve tried to locate your order with the information available, but were unable to find the details. We kindly request that you contact our customer service team directly with your order number, so we can look into this further and resolve the issue promptly.
Customer satisfaction is extremely important to us, and we’re here to make things right for you.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
I’ve been using Weightworld products for such a long time
I’ve been using Weightworld products for a while now, and I must say, I’m thoroughly impressed. They offer a wide range of health supplements, from vitamins to weight management products, all backed by solid research. The quality of the ingredients is top-notch, and I can feel the difference in my energy levels and overall health since I started incorporating their products into my routine. One of my absolute favorites is the Biotin gummies by Weightworld.
I highly recommend both Weightworld for anyone looking to enhance their overall wellness and the Biotin gummies if you’re looking for a tasty and effective way to improve your hair, skin, and nails.
March 31, 2025
Unprompted review
Awesome company
Awesome company. Great products and a pleasure to communicate with.
March 5, 2025
Unprompted review
The products which I bought where…
The products which I bought where great, Delicious vitamins
March 29, 2025
Unprompted review
Really fast delivery (received the day…
Really fast delivery (received the day after I placed my order), well packaged and great value for money!
February 25, 2025
Unprompted review
Incorrect information.
I was about to order the turmeric capsules when I realised the amount showing on the main page and the bottle were over 100 mg in deficit, so I questioned them via email and not got an answer to it do far for up to 10 days, so ordered elsewhere.
March 15, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Kristina,
We are truly sorry for the inconvenience you’ve faced regarding the delay in our response and the confusion with the product information. We completely understand that this is not the level of service you expect, and we sincerely apologize for the late reply.
Due to a technical issue, our initial email may not have reached you, which is why you did not receive a timely response. We have shared this matter with our technical team to ensure that such issues do not occur again, and that all customer queries are addressed promptly moving forward.
Regarding your concern about the Turmeric capsules, we have sent a follow-up email requesting more detailed information to help us thoroughly investigate the discrepancy. We kindly ask you to respond with the requested details so we can resolve this matter as soon as possible.
Please know that we are fully committed to providing accurate product information as displayed on our website. If you have received a product with incorrect labeling or details, we are more than willing to assist you in rectifying the issue.
Once again, we apologize for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Reply from WeightWorld.uk
Dear Lucy,
We sincerely apologize for the delay in the delivery of your order. We understand how frustrating it can be, and we always aim to deliver our customers' orders on time.
Unfortunately, delays can occasionally happen due to issues with third-party courier services, though these occurrences are rare.
Please rest assured that we are taking your feedback seriously and have already addressed the situation with our courier partner to ensure this issue does not repeat in the future.
As per our records, your order has now been delivered. However, if you're still facing any issues or difficulties with your order, please don't hesitate to contact our customer service team directly.
We will do everything we can to provide you with the best possible resolution and ensure your experience is smoother moving forward.
For future orders, simply notify us once you place your order, and we will take extra care to ensure timely delivery.
Thank you for your patience and understanding.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
The company is prompt to address…
The company is prompt to address questions concerning the products and my orders arrive on time.
Excellent food supplements
February 28, 2025
Excelent choice for supplements❤️
Good prices, amazing product quality, i always make sure to check what a supplement is made of, you guys do not dissapoint, good dosages and quantity, beautiful packaging as well, only downside was that the delivery took a week
March 5, 2025
No problem with the product
No problem with the product, just the relentless post ordering emails suggesting my basket wasn’t full. I phoned: my order was being processed: the emails were automated. Automation has a lot to answer for. Far from encouraging customers to buy more, these emails are off putting
March 3, 2025
The service was very quick I like that…
The service was very quick I like that you don’t have to wait long
March 3, 2025
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