I brought a vibration plate and very happy with it as it helps, but would like to know if they sell the resistance bands that connects to it, got a spare pair from Amazon but not the same resistance s... See more
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Primrose Oil changed my life. Gutted anyway because montmorecy cherry smells and taste like mould and no one from customer care answered me, neither on socials. I hope I will get an answer here.
Company replied
I recently got diagnosed with endometriosis and adenomyosis as well as mcas suspicion, borderline histamine intolerance and PMDD. My life and body was a mess. While obviously supplements can't stand f... See more
I’ve ordered from WeightWorld twice in the past six months and had a really positive experience both times. I’ve been buying their high-potency vegan shell krill oil capsules, and the quality has b... See more
Company replied
Company details
Written by the company
Our commitment to premium, high-quality ingredients has made WeightWorld a trusted global brand, supporting health, weight, and wellness goals. Originally a small family business, we are now trusted by 100 million people worldwide.
WeightWorld.uk
Written by the company
- Next-Day UK Delivery
- We have the widest network of logistics partners that offer next-day or 2-3 day tracked express shipping. London, Paris or Milan - we can arrange 24 hour delivery straight to your door.
- Free Delivery
- When you spend £35, you automatically qualify for free delivery.
- Same-Day Dispatch
- We deliver almost anywhere! For your convenience we offer fast and tracked delivery to any destination of your choice.
- In Stock
- Unlike many others, we actually house every item of stock and make sure that we always have enough of it so that you get what you want. In the unlikely event that we don’t have what you want, then we race to get it in within days not weeks.
- Natural Ingredients
- The majority of our products are bottled in GMP certified facilities and every one of our products have been safety tested. We will only work with brands that prove their superiority in order to deliver you a product that is only of the highest grade.
- Fantastic Support
- Our team of international Customer Service Representatives are always ready to help! Ring them up and see for yourself! Available from 8am-6pm Monday-Friday. With support in over 8 languages, we are available to talk to you over the phone or on live chat. If you fancy sending us an email - we would love to hear from you!
Contact info
Unit 8, Sevenoaks Enterprise Centre, Bat & Ball Road, TN14 5LJ, Sevenoaks, United Kingdom
- 0203 322 7970
- info@weightworld.uk
- weightworld.uk
4.3
Excellent
7K reviews
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Great quality and ships fast
Great quality and everything ships fast! I would recommend
March 19, 2025
Unprompted review
Huge variety of products
Huge variety of products
Package arrived from amazon shipping. Great price and quality products 👌🏻
April 30, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am not impressed
I am not impressed. I have been waiting for a month now for my order. I keep getting emails to say one item is out of stock and the other item will be posted and I will receive it in 2-3 days. Well I’m still waiting. 😡
May 3, 2025
Unprompted review
Reply from WeightWorld.uk
Dear L Stewart,
We are truly sorry for the inconvenience and delay you’ve experienced with your recent order. We completely understand how frustrating it is to wait this long, and this is certainly not the standard of service we aim to provide.
We always strive to keep our customers informed with transparent updates, which is why you’ve been receiving email notifications. However, it's possible that your order may have been held up due to a technical issue.
We attempted to locate your order using the details available, but unfortunately, we were unable to find your information. If your order is still undelivered, we kindly request that you contact our customer service team directly. Once we receive your details, we will make sure your order is prioritised and dispatched as soon as possible.
Please rest assured, we are taking your feedback seriously and will share it with our team to ensure this kind of issue does not occur again in the future. We truly appreciate your patience and understanding.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Customer service is non existent
Customer service is non existent
Paid for items they never shipped. Contacted them multiple time and no response.
The last 2 bottles we have (still in date and just opened) of the D3+ K2 smell rotten/burnt and off.
This needs sorting ASAP it's supposed to taste of mixed berries and the manufacturer has cocked up.
We don't want to be ignored anymore
January 10, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Killing,
We are truly sorry for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide.
We understand how concerning it is to not receive your items and to find that the product you did receive may be faulty. We would never want any of our customers to feel unheard or dissatisfied.
We have tried to locate your order using the information available, but unfortunately, we were unable to find your details. In order to assist you further and resolve this issue as quickly as possible, we kindly request that you contact our customer service team directly. You can reach us between Monday to Friday, 8:00 AM to 6:00 PM (UK time) via phone or email.
Please rest assured that once we receive your details, we will prioritise your case and ensure it is resolved promptly. Your feedback is very important to us, and we are taking it seriously to improve both our service and product quality.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
90%of items missing parcel arrived open…
90%of items missing parcel arrived open !! Or driver stole from it or they just didn't pack them you should reconsider using Amazon delivery ! Never again spend nearly £100 and got only one pack of omega 3 in my parcel absolutely shocking !!! Sen l've send you photos as a proof waiting to hear back !
April 26, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Daniel,
We are truly sorry for the inconvenience you’ve faced with your recent order. We completely understand how frustrating it is to receive an open parcel with most of the items missing—this is certainly not the experience we want any of our customers to have.
We’ve tried to locate your order using the information provided, but unfortunately, we were unable to find your details. We kindly request that you contact our customer service team directly with your order number and registered email address so we can urgently investigate the issue and provide you with the best possible resolution.
Please rest assured that we take matters like this very seriously. Your feedback has been noted, and we are working closely with our delivery partners to ensure this kind of issue does not happen again in the future.
We appreciate your patience and hope to resolve this swiftly for you.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Sent the wrong product and then refused to refund
WeightWorld.uk sent out three bottles of the wrong product, told me they couldn’t send me out my correct order for another three weeks and then refused to refund my money when asked unless I paid to send back their mistake. They have no complaints procedure on their website and copy and paste the same answer to your emails and online chat. AVOID AT ALL COSTS.
April 24, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Red,
We are truly sorry for the inconvenience you’ve experienced with your recent order. We completely understand how frustrating it must have been to receive the wrong items and then face delays and complications in resolving the issue.
After reviewing your case, we can confirm that you have already been in touch with our customer service team and that the matter has now been resolved. However, we fully acknowledge that the resolution was delayed and not up to the standard you rightfully expect.
Please rest assured that we take your feedback seriously. We have shared your experience with our internal team to ensure that this kind of situation does not occur again. We are also actively working to improve our customer service processes so that every customer receives timely and effective support.
Once again, we sincerely apologize for the experience and thank you for bringing it to our attention.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
I sent a email over a week ago ref abs…
I sent a email over a week ago ref abs stimulator not working effectively and have had no reply very disappointed
I have resent email and still have had no contact it’s hard for me to phone so still awaiting contact from the company
April 17, 2025
Reply from WeightWorld.uk
Dear Sian,
We are truly sorry for the inconvenience you’ve experienced and for the lack of response regarding your query about the ABS stimulator.
We have attempted to locate your email using the information provided, but unfortunately, we have been unable to trace your details in our system. We sincerely apologise for this oversight. Please be assured that we are committed to resolving such issues quickly and efficiently.
We kindly request you to resend your email to us at the address listed below or contact our customer care team directly by phone, available Monday to Friday from 8:00 AM to 6:00 PM (UK time). As soon as we receive your details, we will prioritise your case and ensure you receive the best possible resolution.
Customer satisfaction is our top priority, and we are here to support you every step of the way.
You can contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website, which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Awesome shop with extremely good prices…
Awesome shop with extremely good prices and quality! Definitely recommend!
April 15, 2025
Unprompted review
Impressed with the quality and fast delivery
This was my first time ordering from WeightWorld, and I’m honestly impressed. The Berberine arrived quickly, well-packaged, and looks very high quality. I’ve only just started taking it, but I already feel a bit more balanced after meals. Great first experience — I’ll definitely be back!
April 22, 2025
Unprompted review
Amazing!
I've been using ACV capsules for about 10 days. The difference is amazing. My cravings have for 99% gone. I've thought of having something, chocolate or a glass of wine on a bad day but the pressure behind it has gone. It's Easter and no chocolate eggs.......
April 21, 2025
Unprompted review
The website was easy to navigate and…
The website was easy to navigate and had clear product information.
April 3, 2025
Unprompted review
Highly recommend
I’ve been using WeightWorld products for a while and I’m really happy with the quality! Delivery was fast, and the packaging looks great too. So far, I’ve noticed a positive effect and will definitely continue. Highly recommend!
April 14, 2025
Unprompted review
The products are very good
The products are very good, fast delivery and great packaging
March 25, 2025
Unprompted review
I've been buying and using WeightWorld…
I've been buying and using WeightWorld products for an year and so far I simple love the way they work but specifically the way WeightWorld cares about costumers. Always very helpful!
April 14, 2025
Unprompted review
Sent wrong item but problem eventually resolved
I ordered some Vitamin D3 supplements from Weightworld but when the package arrived on April 2nd it contained Vitamin C supplements. I emailed the company the same day (including a photo as proof that the wrong item had been despatched) but had received no response by 7th April, so contacted them by telephone.
The issue has now been resolved and the correct supplements have now been received - with a complimentary extra jar in acknowledgement of my initially poor experience.
April 9, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Stephen,
Thank you so much for taking the time to share your feedback. We are truly sorry for the inconvenience you initially faced with receiving the wrong item, this is certainly not the experience we aim to deliver.
We always strive to ensure that our customers receive the correct products promptly, and we understand how frustrating it must have been not to receive a response right away. We’re glad to hear that the issue was eventually resolved and that the correct supplements have now reached you, along with a complimentary jar as a gesture of goodwill.
We would also like to assure you that we have taken your feedback seriously and shared it with our internal team. We are continuously working to improve our service, streamline our communication, and ensure that such issues do not repeat in the future. Customer satisfaction is our top priority, and we are always here to provide the best possible support.
If you have any further concerns or questions, please don’t hesitate to reach out to our customer service team directly. We’re happy to help and ensure your experience with us remains a positive one.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website, which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Wouldn't trust this site
Wouldn't trust this site, wouldn't let me check out my basket and the simple online chat never answered my questions just kept asking for my email address
April 13, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Chris,
We’re very sorry to hear about the inconvenience you experienced while trying to place your order. Our team works hard to keep the website up to date and ensure a smooth shopping experience for all our customers.
Following your feedback, we’ve rechecked the system and can confirm that everything is currently working as expected. If you’re still experiencing any issues, please don’t hesitate to reach out to us directly via phone, email, or live chat — our support team is available Monday to Friday, 8:00 AM to 6:00 PM (UK time), and always happy to assist.
We’re committed to providing a seamless and helpful service, and we appreciate your feedback as it helps us improve.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Extremely Disappointed with Customer Service and Misleading Information Regarding WeightWorld Points
I had had a good experience with WeightWorld in the past, but now I’m extremely frustrated with their customer service and the misleading information about their WeightWorld Points program. Despite earning points in multiple ways, some of them were never added to my account. I reached out for clarification multiple times and waited for a month, but after an initial response, I never received any follow-up or resolution. I felt the lack of action was careless and unprofessional.
The website's details about how points are awarded were misleading and not accurate. It’s extremely disappointing to deal with a company that fails to deliver on its promises and then stops responding when you seek help.
This experience has made me reconsider future purchases with WeightWorld, and I hope they address these issues. I’m so disappointed with their customer service and the dishonesty surrounding their points program.
March 21, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Stephanie,
We’re truly sorry for the inconvenience you’ve experienced regarding our WeightWorld Points program and the delay in communication.
After reviewing your case, we can confirm that our customer service team has reached out to you via email with a resolution. However, we completely understand that this situation has been frustrating and far from ideal. We truly value your feedback and take it seriously, as it helps us identify areas for improvement.
We’re currently reviewing our loyalty program information and communication processes to ensure greater clarity and transparency moving forward. Your experience has highlighted where improvements are needed, and we’re actively working to make sure future queries are resolved more efficiently and accurately.
If you feel your concern is still unresolved, we kindly ask you to reach out to our customer service team again. We’ll ensure your case receives the attention it deserves and that you are provided with a satisfactory outcome.
We sincerely apologize once again for the inconvenience and hope to regain your trust in future.
You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970. We also have a live chat option on our website which you can use to instantly connect with one of our advisors. We are available between 8 am to 6 pm Monday to Friday.
Kind regards,
Customer Services
Delivered to Portugal
The products are awesome and the package arrived really quickly in Portugal.
March 27, 2025
I made an order and there was a…
I made an order and there was a delivery problem. I emailed them as I wasn't happy. The service I received was brilliant they couldn't do enough to rectify the problem. I will certainly be using them again.
April 8, 2025
Unprompted review
I absolutely love this brand
I absolutely love this brand, so many great vitamins to choose from, I’ve been taking these a while, I love how many there are to choose from too
April 5, 2025
Unprompted review
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