I brought a vibration plate and very happy with it as it helps, but would like to know if they sell the resistance bands that connects to it, got a spare pair from Amazon but not the same resistance s... See more
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Primrose Oil changed my life. Gutted anyway because montmorecy cherry smells and taste like mould and no one from customer care answered me, neither on socials. I hope I will get an answer here.
Company replied
I recently got diagnosed with endometriosis and adenomyosis as well as mcas suspicion, borderline histamine intolerance and PMDD. My life and body was a mess. While obviously supplements can't stand f... See more
I’ve ordered from WeightWorld twice in the past six months and had a really positive experience both times. I’ve been buying their high-potency vegan shell krill oil capsules, and the quality has b... See more
Company replied
Company details
Written by the company
Our commitment to premium, high-quality ingredients has made WeightWorld a trusted global brand, supporting health, weight, and wellness goals. Originally a small family business, we are now trusted by 100 million people worldwide.
WeightWorld.uk
Written by the company
- Next-Day UK Delivery
- We have the widest network of logistics partners that offer next-day or 2-3 day tracked express shipping. London, Paris or Milan - we can arrange 24 hour delivery straight to your door.
- Free Delivery
- When you spend £35, you automatically qualify for free delivery.
- Same-Day Dispatch
- We deliver almost anywhere! For your convenience we offer fast and tracked delivery to any destination of your choice.
- In Stock
- Unlike many others, we actually house every item of stock and make sure that we always have enough of it so that you get what you want. In the unlikely event that we don’t have what you want, then we race to get it in within days not weeks.
- Natural Ingredients
- The majority of our products are bottled in GMP certified facilities and every one of our products have been safety tested. We will only work with brands that prove their superiority in order to deliver you a product that is only of the highest grade.
- Fantastic Support
- Our team of international Customer Service Representatives are always ready to help! Ring them up and see for yourself! Available from 8am-6pm Monday-Friday. With support in over 8 languages, we are available to talk to you over the phone or on live chat. If you fancy sending us an email - we would love to hear from you!
Contact info
Unit 8, Sevenoaks Enterprise Centre, Bat & Ball Road, TN14 5LJ, Sevenoaks, United Kingdom
- 0203 322 7970
- info@weightworld.uk
- weightworld.uk
4.3
Excellent
7K reviews
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Capsules are magnetic and full of heavey metals. DO NOT TAKE!!!
I purchased some Activated Charcoal from weightWorld to use as a binder for a parasite cleanse. Thought i would do a quick check to make sure the product was safe and had no heavy metals in it. I found their capsules to be very magnetic. the worst i have ever tested. I contacted them and reported the issue and nothing has been done and no explanation given. This leads me to believe they know about this. Research the damage heavy metals do to our bodies. I would be very cautious buying any products from this company and if you have, test with a magnet before consumtion.
October 5, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Dan,
We are truly sorry for the inconvenience you have faced and for not receiving a timely response from our team. This is certainly not the level of service or transparency we aim to provide. We always strive to reply to every customer promptly and clearly, and we sincerely apologise if this was not your experience.
Regarding your concern, please allow us to clarify that our Activated Charcoal is made from 100% natural, carbon-rich coconut shells. It is carefully processed at high temperatures to create a highly porous structure, this process is what gives it its excellent ability to absorb toxins and impurities.
However, activated charcoal is not magnetic and does not contain any magnetic or heavy metals. If you noticed any reaction with a magnet, it is most likely due to static electricity or external particles, not the charcoal itself.
We would like to reassure you that all our products are manufactured and tested in compliance with strict UK and European quality and safety standards, ensuring that they are safe and free from harmful contaminants, including heavy metals.
Your satisfaction and trust mean a great deal to us. Please reach out to our customer service team again so that we can personally review your case and provide any additional documentation or clarification you may need.
We take all feedback seriously and will ensure your concern is handled with the highest priority.
Kind regards,
WeightWorld
I used their medicine but honestly…
I used their medicine but honestly found no difference at all. Not sure how they managed to get 5 star reviews. Me and my wife used but both have same opinion which means no results. Would prefer to return unboxed products
October 14, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Amanat,
We are very sorry to hear that you did not experience the results you were expecting from our supplements. We completely understand how disappointing it can be when a product does not meet your expectations, especially after consistent use.
Please note that dietary supplements can work differently for each individual, depending on various factors such as body type, metabolism, and lifestyle. That is why we generally recommend taking them consistently for at least 30 to 45 days to allow the body sufficient time to absorb and respond to the nutrients.
We have tried to locate your order details based on the information shared here, but unfortunately, we were unable to find your purchase. We kindly request you to contact our customer service team directly. They will be happy to review your case, guide you on how to use the product effectively, and ensure you get the best possible results.
We stand by the quality of our products, which are made from carefully selected natural ingredients, and we are proud to have earned the trust of many satisfied customers over the years. However, we also take feedback like yours very seriously, as it helps us continue to improve.
Please rest assured that all our products come with a 90-day money-back guarantee. If you are not satisfied, our team will gladly guide you through the process to claim it. Your satisfaction is very important to us, and we are here to make sure your experience ends on a positive note.
Kind regards,
WeightWorld
Great company
The products are great quality at a very reasonable price. Had a small issue with one product and a replacement was sent the next day! Fabulous. Wonderful customer service. Will definitely use again.
October 6, 2025
Unprompted review
Don't order everything at once!...
Everything is fine - although I am very annoyed to find after you have placed and paid for your order you get this message
"To show our appreciation, if you want to add any more products to your order in the next 15 minutes you will get 25% off on All Supplements".
Well , at least anyone reading this can do that, but I kind of feel screwed over....
October 10, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Billy,
We are very sorry for any confusion or inconvenience caused regarding the promotional message you received after completing your order. We completely understand how frustrating that must have felt, especially right after you placed and paid for your purchase.
At WeightWorld, we always aim to make our promotions simple, transparent, and easy to use so that every customer can take full advantage of our best offers. The message you saw appears automatically after checkout and gives customers the option to add more products within 15 minutes to enjoy an additional 25% discount and free shipping on those extra items. It’s never our intention to make anyone feel misled. The offer is completely optional and applies only to additional items added during that time.
We tried to locate your order details using the information available, but unfortunately, we were unable to find them. If your issue remains unresolved or if you’d like us to review your order specifically, please contact our customer service team. We will be happy to check this for you and ensure everything is handled correctly.
Your satisfaction is our top priority, and we truly value your feedback — it helps us improve our communication and make the shopping experience clearer and smoother for all our customers.
Kind regards,
WeightWorld
Absolutely amazing products I’ve been…
Absolutely amazing products I’ve been using them for 2 years
October 3, 2025
Unprompted review
I like products from WeightWorld so much
I’ve been using WeightWorld’s Apple Cider Vinegar Gummies for 3 months now and I really notice the difference! They’re tasty, easy to take, and I feel less bloated. Delivery was quick and packaging was great. I’ll definitely be reordering.
September 4, 2025
Unprompted review
Dangerous ingredients!
Whilst the products I ordered arrived as expected, when I looked at the ingredients listed I was shocked to see that 3 of them are synthetic. As a biohacker and qualified chemist I can tell you that from a health perspective these are dangerous! Their Vitamin A is in the retinol acetate form and not a healthy form. Egg Yolks, liver are healthier alternatives. Then there is Calcium Carbonate...like eating rocks, hence the weight of the product and again not healthy...better to get your calcium from dairy. Finally, Magnesium Oxide; it's poorly absorbed by the body, so next to useless. Take the glycinate version instead. Overall I am very disappointed that this company chooses to put such unhealthy ingredients in their multi vitamins. I have thrown away the bottle and will not be buying from them again as I value my health and recommend you educate yourself about the dodgy supplements sold by big Pharma, the junk food and large industries. Supplements are all equal, buy natural plant-based supplements where you can.
September 20, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Steve,
Thank you for sharing your detailed feedback. We are very sorry to hear that you were disappointed with the formulation of our multivitamins. Your health and satisfaction are extremely important to us, and we truly value the time you have taken to highlight your concerns.
We would like to reassure you that all our products are developed in line with strict UK and European regulations. Ingredients such as Retinyl Acetate (Vitamin A), Calcium Carbonate, and Magnesium Oxide are approved and widely used in the supplement industry. They are included in carefully controlled, safe quantities that are well below the upper daily intake levels set by health authorities, meaning they will not cause harm to the body when taken as directed. Their stability also helps ensure accurate dosages and product consistency.
We completely understand that some customers prefer other nutrient forms, such as glycinate magnesium or food-based vitamins. That’s why we continue to expand our range and also offer plant-based and alternative formulations to suit different needs and preferences. Your comments have been shared directly with our product development team so that we can continue to improve and provide even more options.
We also want to highlight that all our supplements are backed by a 90-day money-back guarantee. If a product does not meet your expectations for any reason, you are always welcome to contact our customer service team, who will be happy to guide you through the return process.
We sincerely regret that this experience did not meet your expectations, but please rest assured that we are committed to transparency, safety, and continuous improvement so that every customer can find products that work for them.
Kind regards,
WeightWorld
wonderful products and great prices
September 29, 2025
Unprompted review
So happy always new additions like my…
So happy always new additions like my organic matcha ❤️❤️❤️
September 29, 2025
Unprompted review
ordered supplements from their website scamm
ordered supplements from their website. They were 'packing' my order for a week, another week has passed and I still haven’t received any of the supplements I paid for! I wrote several emails to support, but never got any reply! Scam!
September 14, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Sniukas,
We are truly sorry for the experience you’ve had with your order and completely understand how disappointing it must be to wait so long without receiving your supplements or hearing back from us. This is certainly not the level of service we aim to provide, and we sincerely apologise for the frustration and inconvenience this has caused you.
We usually deliver all orders within 2 to 4 working days, but in rare situations, unexpected courier or transportation issues can cause delays beyond our control. We tried to locate your order details using the limited information available here, but unfortunately, we couldn’t find your record.
Please don’t worry, if your order is still pending or unresolved, we kindly ask you to reach out to our customer service team again. We’ll make sure your case is handled with top priority and that you receive the best possible resolution.
Your feedback means a lot to us, and we’re already reviewing this internally to ensure smoother, faster deliveries and better communication moving forward. Once again, we deeply regret the inconvenience caused and truly appreciate your patience and understanding. We promise to make your next experience with us a positive one.
Kind regards,
WeightWorld
Firstly we got sent an item that had…
Firstly we got sent an item that had already been opened and used. Secondly it was faulty. We sent this back with the promise of the return postage being refunded. They then paid it through PayPal after literally begging for our money back. I don’t know why as we didn’t pay anything through PayPal. I have sent countless emails chasing the refund as they didn’t refund enough, firstly they paid us in euros 🤷♀️ so it wasn’t enough. Also PayPal take fees which they should be covering so that left us even more out of pocket. They then refunded another amount that still didn’t cover. Then they said they don’t pay the vat!!! So they won’t give us the full amount we paid for the return postage…. Very confusing as I paid that full amount including vat so I want that amount back. You can’t just say to a customer we’ll take off the vat even though you have had to pay it and be out of pocket. It’s not even the money, it’s the principle. They are honestly impossible to get through to. I’ve spoken on the phone, sent so many emails explaining to them how easy it is to refund me but I am hitting a brick wall every time! Either save your money or go elsewhere.
September 22, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Customer,
We are truly sorry for the inconvenience and frustration you have faced regarding the refund of your order. We completely understand how disappointing it must have been to go through such a complicated process, and we sincerely apologize for the confusion caused by the refund method and VAT difference. We always aim to make our service as transparent and smooth as possible, but sometimes due to technical or payment gateway limitations, issues like this can occur.
We have tried to locate your details, but unfortunately, we have limited information here and are unable to find your exact case. However, please rest assured that we genuinely care about resolving this matter. We kindly request you to reach out to our customer service team again so we can prioritize your case and ensure that you receive the best possible resolution.
Your feedback is extremely valuable to us, and we will share it with our team to make our refund process more transparent and convenient in the future. We truly appreciate your patience and understanding, and we hope to serve you much better in your future experience with us.
Kind regards,
WeightWorld
excellent products at affordable prices.
September 17, 2025
Unprompted review
I bought Magnesium capsules at co-op
I bought Magnesium capsules at co-op. The inside was dusty like the white powder had leaked and the plastic of some of the capsules was torn and ripped.
September 11, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Stella,
We are very sorry to hear about your experience with the magnesium capsules. This is certainly not the standard we aim to provide, and we completely understand your concern upon receiving a product in this condition.
All our supplements are produced and packaged under strict quality and safety standards. However, in rare cases during transport or storage, some capsules may become damaged, which can result in the powder leaking. We sincerely apologise that this happened with your purchase.
We kindly ask you to contact our customer service team with your order details and, if possible, photos of the affected product. This will allow us to investigate the issue further, provide you best possible resolution, and also share the information with our quality team to ensure it does not happen again.
Your satisfaction and safety are our top priorities, and we are committed to making this right for you.
Kind regards,
WeightWorld
order 5522615136
VERY unpleasant experience, and still not resolved!
The item was in stock when I ordered it, a couple of hours later it was out of stock and not possible to ship. Waited 2 weeks as they were expecting a new shipment, only to get an e-mail that it will be 3-4 more weeks, requested a refund, and they started spamming me with "Contact Us Urgent" e-mails and and not refunding my order!!!
August 19, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Stefan,
We are truly sorry for the unpleasant experience you have faced with your recent purchase. This is certainly not the level of service we want to provide.
We always try to keep our website updated according to the real-time stock availability in our warehouse. However, in rare cases when multiple orders are placed at the same time, the stock level can drop faster than the system updates. Unfortunately, this seems to have been the case with your order. We completely understand how frustrating it is to place an order for an item shown as in stock, only to later be informed of delays.
Regarding your refund, we sincerely apologise for the delay and confusion. As soon as your refund request was received, it was initiated from our side. However, sometimes depending on the payment provider and bank processing times, it may take a few extra days to appear in your account. We understand that the communication around this should have been much clearer and smoother, and we apologise for any unnecessary emails you received in the meantime.
We are taking your feedback very seriously and have already shared it with our technical and operations teams to improve both stock updates and refund handling. Our goal is to provide clear, transparent information and ensure that refunds are processed without unnecessary delays.
Your satisfaction is very important to us, and we will continue to improve our processes to avoid such situations in the future.
Kind regards,
WeightWorld
I’m really happy with this products
I’m really happy with this products. Recently. Wanted to start drinking Matcha and I’m loving the Organic Matcha ceremonial , and also all the products.
September 9, 2025
Unprompted review
Poor quality matcha not ceremonial…
Poor quality matcha not ceremonial grade i can see by the colour and flavour straight away. Ceremonial matcha is nice bright green colour and the one they sent me is very dull yellowish green. It is most likely culinary grade.
I emailed the company to request refund and no one responded to me. So i can not return this item.
September 5, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Anastasija,
We are very sorry for the inconvenience and confusion you experienced with your recent purchase. We completely understand your concern regarding the colour and flavour of the matcha you received.
Please allow us to clarify that all our matcha is made from natural ingredients, and we do not add any artificial colourants or enhancers. Because of this, the shade, flavour, and texture may vary slightly from batch to batch depending on the harvest season, climate, and storage conditions. While this may look different compared to other brands, we can assure you that our matcha is of high quality and carefully tested in line with European and UK standards. Many of our customers are very satisfied with the product, as reflected in the reviews on our website.
That being said, we want you to be fully satisfied with your purchase. All of our supplements, including matcha, are covered by a 90-day money-back guarantee. If you feel this product is not meeting your expectations, please contact our customer service team and we will be happy to assist you with the return or refund process.
Your satisfaction is very important to us, and we are grateful for your feedback as it helps us to improve both our products and our service.
Kind regards,
WeightWorld
Fantastic customer service
I purchased an item from Weightworld which I realised was not appropriate for my wife. I have to say the process of returning this item has been superb. Their commitment to customer service in my view is fabulous! Its rare event these days to experience such great communications. I offer my congratulations for the high level of service they offer. Long may it continue
September 4, 2025
Unprompted review
Unsafe Supplements and Unsafe GLASS SHIPPING...
Hi there,
I'd like to raise an official complaint.
Firstly, you sent all my items without a care for the world on how to package them. They were just shoved in a paper bag and shipped. This probably let to the bottle being absolutely smashed in transit to the point it shattered when I unboxed it, resulting in me cutting my hand in the process (thanks)
Please see photos.
Additionally, I cannot see anywhere on the Supplements label that states that these supplements are safe and correctly third party tested and given an IFOS, USP, or NSF certification.
Therefore this leads me to believe these are cheap tat and not safe.
I am expecting a full refund, and an apology for the injury I have sustained due to your extreme lack of care.
All the best,
Calve.
EDIT: The company - to their credit - did send out a replacement for the broken glass water bottle, however, took no consideration or change in how they shipped it. (glass still just dumped in a large paper bag) So obviously that ended up broken too...
I would just avoid this company altogether. They seem incompetent. They also tried getting my review taken down which is wildly suspicious behaviour. Accept you messed up and do better.
September 2, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Calve,
We are truly sorry for the experience you had with your recent order. It is never our intention for products to arrive damaged, and we always work to ensure items are shipped securely. Unfortunately, when parcels are handled by third-party couriers, rare cases of damage can occur during transit.
As soon as you contacted our customer service team, we immediately arranged a replacement to make things right. Sadly, the second shipment also arrived damaged, which is far from the standard we want to provide. At your request, a full refund was promptly processed to your account.
Regarding the certifications, we would like to assure you that all of our supplements are manufactured in compliance with strict UK and EU regulations. The relevant certificates and quality standards are always available on request, as transparency is very important to us.
Your feedback has been taken seriously and shared with our logistics team so we can further improve our packaging process, especially for fragile items. Our goal is to ensure safe delivery and provide our customers with a positive and trustworthy experience.
We apologise again for the inconvenience caused and appreciate your honest feedback, which helps us to improve our service.
Kind regards,
WeightWorld
unhappy delivery…
Really unhappy with the delivery service . No update on the delivery and has been more then 4-5 days and still i havent received anything .
September 3, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Sunny,
We are truly sorry for the inconvenience and frustration caused by the delay in your recent delivery. We completely understand how important it is to receive your order on time and with clear updates.
In your case, the order was placed on Friday after our 4:00 PM cut-off time. This meant it could only be dispatched on Monday, as our warehouse is closed over the weekend. Normally, once dispatched, deliveries are completed within 1–2 working days. Unfortunately, due to an unexpected issue with our third-party courier, your parcel did not arrive within the standard timeframe, which we fully acknowledge is disappointing.
We have already raised a formal complaint with our courier partner to investigate this delay and to make sure steps are taken so that similar incidents are avoided in the future. In addition, we are working closely with our logistics team to improve tracking updates, so our customers can always see the status of their orders in real time.
Please be assured that your satisfaction is extremely important to us. We are committed to providing not only high-quality products but also a smooth and reliable delivery service. Your feedback helps us improve, and we truly appreciate you taking the time to share your experience.
Kind regards,
WeightWorld
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