I brought a vibration plate and very happy with it as it helps, but would like to know if they sell the resistance bands that connects to it, got a spare pair from Amazon but not the same resistance s... See more
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Primrose Oil changed my life. Gutted anyway because montmorecy cherry smells and taste like mould and no one from customer care answered me, neither on socials. I hope I will get an answer here.
Company replied
I recently got diagnosed with endometriosis and adenomyosis as well as mcas suspicion, borderline histamine intolerance and PMDD. My life and body was a mess. While obviously supplements can't stand f... See more
I’ve ordered from WeightWorld twice in the past six months and had a really positive experience both times. I’ve been buying their high-potency vegan shell krill oil capsules, and the quality has b... See more
Company replied
Company details
Written by the company
Our commitment to premium, high-quality ingredients has made WeightWorld a trusted global brand, supporting health, weight, and wellness goals. Originally a small family business, we are now trusted by 100 million people worldwide.
WeightWorld.uk
Written by the company
- Next-Day UK Delivery
- We have the widest network of logistics partners that offer next-day or 2-3 day tracked express shipping. London, Paris or Milan - we can arrange 24 hour delivery straight to your door.
- Free Delivery
- When you spend £35, you automatically qualify for free delivery.
- Same-Day Dispatch
- We deliver almost anywhere! For your convenience we offer fast and tracked delivery to any destination of your choice.
- In Stock
- Unlike many others, we actually house every item of stock and make sure that we always have enough of it so that you get what you want. In the unlikely event that we don’t have what you want, then we race to get it in within days not weeks.
- Natural Ingredients
- The majority of our products are bottled in GMP certified facilities and every one of our products have been safety tested. We will only work with brands that prove their superiority in order to deliver you a product that is only of the highest grade.
- Fantastic Support
- Our team of international Customer Service Representatives are always ready to help! Ring them up and see for yourself! Available from 8am-6pm Monday-Friday. With support in over 8 languages, we are available to talk to you over the phone or on live chat. If you fancy sending us an email - we would love to hear from you!
Contact info
Unit 8, Sevenoaks Enterprise Centre, Bat & Ball Road, TN14 5LJ, Sevenoaks, United Kingdom
- 0203 322 7970
- info@weightworld.uk
- weightworld.uk
4.3
Excellent
7K reviews
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Dissponted
I was very excited seeing that they have so many products on black friday at the offer buy one get one free,so ofcourse i didn't even blink and ordered one each with the hope they will come 2 of them. But surprise just received the items but only one each of them,so..no offer as expected which is quite disappointing.
November 30, 2025
Unprompted review
Reply from WeightWorld.uk
Hello Monica,
Thank you for your review and for your excitement about our Black Friday promotions! We understand your disappointment upon receiving only one unit of each item when you expected two due to the 'Buy One Get One Free (BOGO)' offer.
We have carefully reviewed your order details and the application of the discount. We want to assure you that the application of the BOGO offer was aligned with our campaign's terms and policies.
The BOGO promotion, which requires an even number of units to maximize the discount, is structured to benefit customers who are purchasing multiple units of the same or different items.
The key principle is that the system discounts the product with the least monetary value when an even number of units is added to your cart.
In your specific order, you purchased a total of three units across different products.
Following the policy, the single product with the least order value was correctly discounted. This is done to facilitate our customers and provide the best possible offer even when multiple products (and not just multiples of a single product) are purchased.
We are here to help you get the best value from our promotions. Before placing your next order, please do not hesitate to connect with us. We would be happy to personally review your cart and ensure the BOGO or any other active discount is applied to give you the exact saving you are expecting.
Regards
Weight World.
Order was OK, but Alpha Lipoic Acid...
Order was OK, but Alpha Lipoic Acid has some capsules who taste and smell like mold. I asked to Italian customer care but they never came back to me. I am throwing for now the weird ones and take the ones ok, it happened to me before with Montmorency cherry too.
October 8, 2025
Unprompted review
Reply from WeightWorld.uk
Hello Domenica,
Thank you for bringing this to our attention.
We sincerely apologize that you received an item where some capsules of the Alpha Lipoic Acid had a mold-like taste and smell, and that you experienced a similar issue previously with the Montmorency Cherry. We also acknowledge your frustration regarding the lack of follow-up from the Italian customer care team. This is certainly not the standard of service we aim to provide, especially when it concerns product quality and safety.
We've noted that your review was posted on a different domain, but please do not worry; we will not keep you unattended and will definitely ensure a resolution is found.
We are immediately forwarding this matter to our dedicated Italian Customer Care Team. They will reach out to you directly via your preferred mode of contact (call or email) to address the issue and provide personalized assistance.
Regarding the taste change: it is true that slight variations in taste can sometimes occur in natural supplements depending on the sourcing and manufacturing location of the raw materials. However, having a mold issue on an edible product is absolutely not something we tolerate or entertain.
Please rest assured that all our processes and products strictly align with our quality and safety policies. We are immediately forwarding your feedback to our Procurement Team so they can raise this serious quality concern with the manufacturers and conduct a thorough investigation.
Thank you for your patience and for allowing us the opportunity to correct this. The Italian Team will be in touch with you very soon.
Regards,
Weight World.
Ordered not fulfilled
I placed an order over a week ago, only received half the order and no communication for the rest. Tracking shows the order has been delivered which is not correct as it’s only half the order. I have been trying to get hold of customer services from past few days and had no luck. Very disappointing.
November 17, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Ali,
Thank you for bringing this to our attention and we are truly sorry for the inconvenience you have faced with your recent order. We fully understand how disappointing it is when only part of the order arrives and there is no clear communication about the remaining items. This is not the experience we want to deliver to our valued customers.
Usually orders are dispatched in full and reach customers without any disruption. In rare situations an operational or technical issue at the warehouse may cause an order to be split or held back, and it appears something similar happened in your case. We completely appreciate how frustrating this must be, especially when the tracking shows the order as delivered even though it was only half of it.
We tried to locate your order with the information available here, but it was not sufficient to identify the correct details. If your issue is still not resolved we kindly request you to contact our customer service team at info@weightworld.uk
so that we can investigate the missing items and provide a quick resolution on priority.
Your satisfaction is our top focus and we will do everything possible to fix this as soon as possible. Rest assured your feedback has already been shared with our logistics team to prevent this from happening in future. We are improving our fulfilment process and communication flow based on valuable input from customers like you.
For any future orders, you are welcome to notify us before placing the order and we will make sure your request receives extra attention so that you get the best possible service from our side.
We truly hope you will give us another chance to deliver a smoother experience next time.
Regards,
WeightWorld
Disgrace.
Disgrace.
They take your express delivery payment and then deliver whenever they want. Up to a week later usually.
This is the third time I've paid for express delivery and they have not fulfilled it.
They get Amazon UK to do their delivery for them. Amazon then outsource to Royal Mail. For some reason this doesn't allow them to fulfill express delivery.
I ordered on Thursday 13th Nov at 10:15am. As of that evening it was at Milton Keynes. As of today, Sunday, there has been no further update. I'll reiterate - this is the third time in a row (third time isn't a charm and it'll be the last time).
Customer service, if you can get through does not care and they ask you to wait for a few days. They completely miss the point you've asked for a service and they've failed to fulfil it consistently.
Avoid. Buy from a company that cares about customer experience.
November 16, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Andrew,
Thank you for sharing your feedback and we are truly sorry for the inconvenience you experienced with your delivery, especially after choosing our fast shipping option. We completely understand how frustrating it is when you pay for a service and it does not meet expectations. This is certainly not the experience we want for any of our customers.
In most cases fast shipping orders arrive on time, and that is the reason we take an additional charge for this service. However, in rare situations the delivery route can change when our third party courier partner moves the parcel through Amazon logistics and then Royal Mail. When this happens it may cause unexpected delays in specific regions and we fully accept that this should not have happened repeatedly in your case.
We have already raised this matter with our courier partner to understand what went wrong and to ensure stronger service levels in those delivery areas. Your feedback is important for us because it helps us close these gaps and build a smoother experience for everyone.
For your future orders, you are welcome to notify our customer service team before placing the order. We will align the shipping method on priority so that you receive your parcel on time without any challenges.
Customer satisfaction is at the heart of our service vision, and we truly hope you will give us another opportunity to show you the improved experience you deserve.
Regards,
WeightWorld
I recently received my order of matcha…
I recently received my order of matcha tea, slimming patches, cranberry with vitamin c and apv complex and I have to say I'm pretty impressed. The matcha is lovely, so smooth and extremely versatile. In the short time I've been using WeightWorld supplements and matcha I've felt a noticeable difference in myself, I have alot more energy and I'm starting to feel healthy again.
All their products are reasonably priced too which I'm really surprised by as the quality is second to none. Both orders I've had arrived within a couple of days and were well packaged.
I highly recommend WeightWorld and I'm pleased I came across them
November 5, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Lindsey,
Thank you very much for your glowing review! We are really happy to have customers like yourself.
It is wonderful to hear that you are already feeling more energetic and healthy. When you mentioned feeling a noticeable difference, it truly resonated with us; achieving results like this definitely fulfills the sole purpose of running our business.
Thank you so much for taking the time to review our products and our service. We look forward to supporting your health journey for a long time to come!
Best regards,
WeightWorld
exceptional experience✨🌱
I've been working with this company for months now and have always been satisfied. I've purchased several products and can assure you they're excellent.✨❤️
November 10, 2025
Unprompted review
I love these capsules
I love these capsules! They help me feel calm and clear-headed, especially on busy days. The mix of L-theanine and lemon balm is gentle but really works. I feel less stressed and more focused. Plus, they’re easy to take and don’t upset my stomach. Great quality, great value. I’ll definitely keep using them!
November 7, 2025
Unprompted review
Weightworld UK is a SCAM.
Weightworld UK is a SCAM.
I placed order 7 oktober, with confirmation and payment. The product was never send as it was out of stock and they never contacted me to inform.
I messaged them now where they say the product i bought is out of stock ( its is not ):weightworld .uk/ ashwagandha-ksm-66 -tablets.html
Very bad communication and experience.
October 7, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Ivan,
Thank you for bringing your experience to our attention, and please accept our most sincere apologies for the significant inconvenience and frustration this delay and lack of communication has caused you. We take all feedback, especially concerning service and trust, extremely seriously, and we are truly sorry that your recent purchase did not meet the high standards we set for ourselves.
We fully appreciate your concern regarding the Ashwagandha KSM-66 tablets. We always strive to ensure our website stock levels are perfectly synchronized with our warehouse inventory. However, in very rare instances, particularly during periods of high demand, an order may be placed just before a stock update registers, leading to a situation where an order is received for more units than we physically have in the warehouse.
In these cases, our standard procedure is to immediately send an auto-generated email to the customer, informing them that the item is out of stock and that their order has been placed on hold. We are truly concerned that this crucial communication step was missed in your case.
We have attempted to locate your specific order details using the information provided in your review, but we were unable to find all the necessary details to thoroughly investigate what went wrong with your shipment and communication.
Rest assured, we have already shared this specific feedback with our fulfillment and communication teams. We are immediately launching an internal audit of the entire procedure regarding out-of-stock orders to pinpoint the exact moment the notification failed. Furthermore, we are taking steps to ensure our system is even more robustly synchronized with our warehouse stock, guaranteeing that this kind of issue will not be repeated in the future.
Our top priority is ensuring that our customers are kept fully informed and updated regarding their purchase status, especially in delay situations. We are taking your feedback seriously and are continuously working on improving our communication and internal processes so that every customer receives the best possible experience from Weightworld
Kind regards,
WeightWorld
Problem Solving
For reasons best known to my iPad, I somehow made a mess of my order with WeightWorld. I emailed their team to explain what went wrong, and they replied quickly and sorted everything out with real efficiency. Excellent service—top marks!
October 30, 2025
Unprompted review
Good product
I brought a vibration plate and very happy with it as it helps, but would like to know if they sell the resistance bands that connects to it, got a spare pair from Amazon but not the same resistance strength. I did leave a message on their reviews but never an answer back, hence minus 1 star.
November 1, 2025
Unprompted review
Very poor experience overall
Very poor experience overall.
Extremely disappointed — first order, and definitely my last.
I was excited to place my first order with WeightWorld, but it’s been nothing short of disappointing.
The “free product” from the September promotion (Vitamin B12) was missing from my order, and despite multiple emails and promises of a quick resolution, I’ve had no reply or update for weeks.
To make matters worse, the discount code for first-time customers didn’t work properly at checkout, and I only found out afterward that it couldn’t be combined with another offer — something that was not clearly stated on the website.
Customer service responses have been slow and generic, showing little effort to actually fix the problem. For a large company, I expected much better transparency and communication.
Second review :
The fact that you are now claiming you “can’t locate my order” after five emails back and forth shows exactly why your customer service feels chaotic and unhelpful.
For clarity once again:
Order Number: 5523560723
Missing Item: Vitamin B12 (September promotion)
Your explanation about discounts is irrelevant at this point — my complaint was never about stacking discounts. My complaint is about:
A missing promotional item that was clearly advertised and influenced my purchase.
Repeated delays, generic responses, and a complete lack of follow-through.
Now being told you “can’t find my order,” despite me providing the details repeatedly.
This is not acceptable for a company of your size. A customer should not have to chase a simple issue for this long.
October 30, 2025
Unprompted review
Reply from WeightWorld.uk
Hi Pamela,
Thank you very much for taking the time to share your feedback. We truly appreciate it, as it helps us understand where we can improve.
We tried to locate your order, but unfortunately couldn’t find any record under your name as no order reference was provided. Please reach out to our customer service team via our website, so we can personally review this and help you resolve it quickly.
Regarding the free product offer, eligibility can sometimes depend on the total value of the order after discounts are applied, which may explain why it wasn’t included. We’ll be happy to confirm this once we have your full order details.
As for the discount code, we understand your concern. While some companies may allow customers to combine two smaller discounts usually around 5–10% each, totalling about 15% max but at WeightWorld, a single discount code can often offer up to 25% off or more. Because of this, we do not combine multiple codes. Every company follows its own policies, and just as other companies may not be able to match our high discount levels, we don’t copy their strategy either. Our goal is always to ensure customers receive great value and quality service.
We sincerely apologise for the inconvenience you experienced and the delay in communication. Your feedback has been shared with our team to help us improve our service further.
Kind regards,
Team WeightWorld
Happy customer
For my point of view and my personal experience, I declare myself a happy customer. I've received beautiful colored bottles, big packages with great prices and most of all, high quality and benefits for my health 👌
October 1, 2025
Unprompted review
Purchased items are not received
I have ordered twice from this company. The first transaction went well and I got the items which were fine. Recently we ordered five items from them but we never received them. The company used Amazon to deliver the package and they left it outside the house without any cover. Anyone could have taken it from the street. How could a delivery person leave the package exposed like this without being handed over to someone or sign? We suspect the package was taken away or stolen. We are still communicating with Weightworld but the progress is very slow and they didn’t keep us informed on a regular basis. It’s rather frustrating!
October 17, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Myron,
We are truly sorry to hear about the inconvenience you have faced with your recent order and delivery experience. We completely understand how frustrating it must be to not receive your package as expected, especially when it was left outside without proper care or notification.
Please rest assured that we always aim to make our delivery process fast, secure, and reliable. However, since we depend on third-party courier services for delivery, on rare occasions, situations like this may occur where a parcel is left unattended. We sincerely apologize for the trouble this has caused and want you to know that your feedback is extremely valuable to us.
We have tried to locate your order details based on the information shared here, but unfortunately, we were unable to find them. If your issue is still unresolved, we kindly request you to contact our customer service team directly. We will make sure your case is treated as a priority and resolved as soon as possible.
Additionally, we will forward your feedback to our delivery partners and internal logistics team to ensure such incidents do not happen again in the future. Customer satisfaction is our top priority, and we are committed to improving our processes to provide a smoother, faster, and more secure shopping experience for you and all our valued customers.
Kind regards,
WeightWorld
See no difference
I got the slim and trim essentials package, which includes the slimming patches and apple cider gummies. It’s been 3 weeks and yet to see any change to my appetite, or my energy levels. The gummies taste nice but they’re not doing anything noticeably for me so I may as well have a haribo each morning.
October 25, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Kelly,
Thank you for reaching out and sharing your experience with the Slim & Trim Essentials Package after three weeks of use. We understand your frustration at not seeing immediate changes to your appetite or energy levels.
We believe you are referring to our Guarana patches, which, along with the Apple Cider Vinegar Gummies, are designed to work as additional support during your weight management journey.
It is very important to understand that weight management is a complex and often slow process, and these products are not instant fixes. Because our supplements are made with natural ingredients and designed to have no known side effects, they work more slowly and gently within your system.
Supporting a Routine: These products are meant to be an added benefit to an existing weight loss routine that includes diet and exercise. They cannot work effectively alone.
Time is Key: The products you received are a 60-day supply. You have only been using them for three weeks, which is often not enough time to notice significant or measurable effects.
Our Recommendation and Guarantee
We strongly recommend that you use the products consistently for the full 60 days. Many customers report seeing their best results only after the two-month mark. In fact, many individuals who know it will take time to achieve their desired results buy these products in bulk.
If you complete the full 60-day course and still feel you have not achieved any results, please contact our customer service team. We would be happy to discuss our Money-Back Guarantee with you.
We want to assure you that our goal is to help you achieve your desired results, and we encourage you to stick with your routine and the products for the full recommended period.
Kind regards,
WeightWorld
quality
Satisfied with the quality of vitamins🫶🏻
I really feel the difference after a few weeks. I recommend it to everyone who wants to support their body naturally💚
October 6, 2025
Unprompted review
They don't deliver and they don't refund
I will give them no stars if it was possible.
I order two products in June and every time I was requesting an update they said that the product was out of stock but now was back on stock and they will ship it. It was like that for 4 months. They when I asked for a refund, they say the refund was processed and that probably was my bank. Finally they only refund me half of my purchase...the whole experience with them is just Kafkian
October 22, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Maria,
We are truly sorry to hear about the experience you had with your order, and we completely understand how frustrating this must have been for you. Our goal is always to provide clear and up-to-date information about product availability so that our customers can shop with confidence.
However, on very rare occasions, high demand can lead to stock discrepancies when multiple orders are placed at the same time. We always try our best to inform customers immediately and restock products as quickly as possible.
Regarding your case, we have tried to locate your order details but were unable to find any information based on what is shared here. If your issue is still unresolved or if you have not yet received the full refund, we kindly request you to contact our customer service team directly. We will review your case as a priority and ensure that any remaining refund is processed without delay.
Please rest assured that we take feedback like yours very seriously. We are already working on improving our stock management and communication systems to prevent such issues from happening again.
Customer satisfaction is our top priority, and we are doing everything we can to ensure a smoother and more reliable experience for all our customers in the future.
Kind regards,
WeightWorld
It is a Very good price
It is a Very good price. It was very quick delivery would buy again
October 22, 2025
Unprompted review
Misleading offers
I am yet to see if their products are providing any benefit, but it is a great disappointment to see their offers being misleading. I received a notification of their B1G1 free offer. I purchased 2 bottles of some supplements but after I placed the order I noticed their website applied the discount against the cheaper items. I immediately left a message to either adjust the discount or cancel the order as there is no option to cancel it after the order is placed. Frustratingly I didn't receive any response and 2 days later I got another notification that the order is dispatched. I sent another email but only response I received is that the discount is applied correctly despite I arguing that nowhere on the website it is visibly mentioned the discount is against the cheaper item, but probably they don't care!
October 18, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Sanjeev,
Thank you for your review. We are genuinely sorry that the application of our Buy One, Get One (BOGO) offer caused you disappointment and frustration. We take all customer feedback seriously, and we want to address your concerns regarding both the offer structure and our communication.
Understanding the BOGO Offer
We appreciate you highlighting the confusion regarding how the discount was applied when you purchased two different products.
Our BOGO promotion is structured to allow customers to mix and match products. Because our supplements vary in price and we want the offer to be flexible for the largest number of customers, the standard industry practice we follow is to apply the discount to the least expensive item in the pair. This ensures that the offer is usable whether you buy two of the same product or two entirely different products.
We understand that you felt this wasn't clearly stated, and we will certainly review the visibility of this detail on our website to ensure maximum transparency for future shoppers.
Communication and Order Cancellation
We have reviewed your email history and confirm that all replies from our team were sent, with those received after business hours being addressed first thing on the next business day. While we work hard to provide immediate solutions, the window for modifying or canceling an order is extremely short after placement, which is why your order was dispatched quickly.
We confirm that the appropriate information regarding the BOGO discount has been provided by our support team. We truly regret that this experience fell short of your expectations.
Our only intention is to provide flexible offers that benefit our diverse clientele. If you are ultimately unhappy with the products, we still stand by our return policy.
We hope this explanation clarifies the policy and assure you that we are always looking for ways to improve both our promotions and our customer experience.
Sincerely,
WeightWorld
The best vitamins in the UK
The best vitamins in the UK! Seriously i am very happy with all the purchases I have done here! Thank you weight world!
October 1, 2025
Unprompted review
I ordered coffee and when l take it l…
I ordered coffee and when l take it l feel stomach pain .l have taken 5 times and l was monitoring if its the one causing it.Not sure if its side effects
October 17, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Customer,
We are truly sorry to hear about the discomfort you experienced after taking our coffee supplement. Your well-being is extremely important to us, and we completely understand your concern.
Please rest assured that all our products are made from carefully selected natural ingredients and are thoroughly tested to meet all UK and European safety and quality standards. There are no known side effects associated with this supplement.
However, as every individual’s body reacts differently, we would recommend consulting your healthcare provider to check whether you might be sensitive or allergic to any of the ingredients. We want to make sure you are fully safe and comfortable using our products.
We also kindly request you to contact our customer service team directly with your order details. This will allow us to look into your case more closely and assist you as a priority. We will also share this feedback with our product team for further investigation to ensure that everything meets our strict quality standards.
Customer safety and satisfaction are our top priorities, and we are committed to resolving your concern promptly and ensuring your complete peace of mind.
Kind regards,
WeightWorld
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