Weilianda Reviews 

179
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the high quality and exceptional comfort of the products, often noting the premium feel and solid build. Many people highlight the outstanding customer service, praising the team's responsiveness, helpfulness, and proactive communication throughout the purchase and delivery process. Reviewers also appreciate the smooth and easy assembly, along with the quick and well-packaged delivery of their orders. However, some customers also noted occasional issues with delivery, such as partial orders or delayed shipments. A few other people also felt that customer service was unresponsive at times, mentioning difficulties reaching support or getting timely reactions to their inquiries.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, comfort,... See more

Quality

Customers consistently express high satisfaction with the quality of products, often describing them as... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of setup and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a set through wayfair... Later discovered we could add another single-chair, but wayfair only sells (sets) we were connected to Weilanda and Janice. She was awesome. Very helpful, took us... See more

Rated 5 out of 5 stars

This home theater reclining chair is incredibly comfortable and perfect for long movie nights. The padding is plush without feeling too soft, and the reclining mechanism is smooth and easy to use.... See more

Rated 5 out of 5 stars

We ordered five theater chairs from Weilianda this summer, going completely off of others' recommendations and uploaded videos. We could not be more pleased with the value, communication, customer ser... See more

Rated 5 out of 5 stars

We recently purchased 7 beautiful red leather Theater chairs from Weilianda. They are replacements to existing chairs. The new chairs are not only beautiful, but exceptionally comfortable with near... See more


Company details

  1. #2 of 4 best companies in Home Theater Store

Written by the company

Since 2008, our company has grown to become the largest in-stock dealer of home theater seating in the country. Respected name brands like weilianda, are among those represented in a wide array of designs, colors, and materials to suit your needs. Our inventory is constantly updated with new seats, many featuring the latest in technological innovation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(179)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Luxury series set of 4…

I ordered the Luxury series set of 4 seats. Ordering and shipping was smooth and they arrived quickly. Don’t forget to call and order the hardware separately if you want the chairs connected to each other. The chairs arrived in good condition and were very easy to setup. The quality and comfort is great. My only negative is the back is a little short in the upright position. If you are 6ft2in or taller the headrest will be at your shoulders.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Good product

Product is very nice and very comfortable. Quality materials. Would recommend lumbar pillow for added comfort and flexibility.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

This chair is amazing

This chair is amazing! Super comfortable, my wife loves the swivel and reclining. It goes well with our grey zero gravity theater seats! Would definitely recommend.

August 6, 2025
Unprompted review
Rated 4 out of 5 stars

Media chairs

We do love these chairs and the accessories that went with it. Our only complaint is the hardness of the arms. I am looking for narrow pillows to put on either side to cushion the hardness.thank you,
Melissa

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was shipped within a week…

Everything was shipped within a week and everything was shipped properly and nothing was damaged. I installed the chairs and everything worked as advertised. So far I am very pleased with the theater chairs that I purchased.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

The ordering process was very easy to…

The ordering process was very easy to navigate. I received free S/H and the price of the chair I purchased was pretty affordable compared to othe options on the market. The chair I purchased is great. The quality build, the real leather and extremely quiet mechanics and it is zero gravity COMFORTABLE. So thank you Weilianda

July 9, 2025
Rated 4 out of 5 stars

Value for money

Communication, shipping was excellent
Features - Really good
One small personal feedback - The head rest cushion was a little on firm side for my liking.

July 3, 2025
Rated 3 out of 5 stars

Mediocre experience

We received the wrong color product…we decided to keep it because we didn’t want to go thru the hassle of waiting for replacement. We also did not receive connectors initially.

The company sent the connectors and provided us with a Goodwill complimentary product(s) which we appreciate; however, I would prefer accurate deliveries over complimentary products.

June 24, 2025
Rated 5 out of 5 stars

Question prior to purchasing

I had a question prior to purchasing. They were very friendly, knowledgeable and quick to respond. After I received my recliners, they followed up with a phone call to find out how the delivery went and if I was satisfired with my purchase. They went above and beyond. Very happy with the product and their customer support.

June 18, 2025
Rated 5 out of 5 stars

Custom Row of 4 Luxury Series

I highly recommend these seats! Janice with customer service is fantastic and answered every question I had promptly and accurately. I especially appreciate her sending us the color samples even when we thought we know which color we wanted, as we are so much happier with the color we got. We had a custom order and they quoted us 13-14 weeks but had it done a few weeks before that and even worked with me on the shipping date to ensure I could be at home when it arrived. Can't speak highly enough of the customer service! In addition, the seating is beautiful, extremely comfortable, high quality, and much more affordable than brands like Valencia. Also love the tray tables and deep storage consoles. We had a great experience all the way around and highly recommend these to anyone!

June 5, 2025
Rated 5 out of 5 stars

Excellent buying experience

Furniture shipped immediately upon order, tracking information was readily available, the packaging engineering was exceptional, such that even though every package showed a slight amount of wear and tear the furniture was in perfect condition. Obviously a great deal of thought had been devoted to packaging. Upon our initial use, we are pleased with the value of our purchase.

May 28, 2025
Rated 5 out of 5 stars

Great quality product

The product arrived quicker than expected. The chairs were as beautiful in person as they were online. Great quality and very comfortable. We are extremely happy with the purchase.

May 28, 2025
Rated 5 out of 5 stars

Very easy buying experience with Weilianda

The whole experience with Weilianda was made very easy. We ordered custom luxury seats, but the team reached out to us at the beginning of the process to get us an ETA. Everything was packaged well and arrived within the window that we were given.

March 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look