Ad leads you believe you get a hardback book to begin with but after inputing all your info you see it's a paperback. Then you go to pay and you can now pay extra if you want the hardback book, plus m... See more
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Review summary
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With this experience I believe the hardcover option should have offered first. I did not like the extra offers, I think it was a bit overwhelming. Everything else was great.
Company replied
All the extra items they want you to buy after you have made your choice is a bit redundant. The one exception was the baby planners. Otherwise, it was frustrating not to be able to go straight to my... See more
Company replied
Too many add ons prompts at the end in order to get to finalize the purchase. Charges keep popping up one at a time instead of all together at the end so you can clarify what it is you real... See more
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Company details
About Welcome Baby
Written by the company
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Contact info
United States
- hello@welcome.baby
- welcome.baby
4.0
Great
480 reviews
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Uses fraudulent tactics to get money don't give them credit card details
I bought the book which was already very overpriced given the quality. They advertise it as hardcover but you end up knowing the price is for softcover and you have to pay double the money for hardcover book.
At the time of purchase I saw options of welcome baby app online (no where it was mentioned that it was an added $$ on top and not free application that comes with the book) and also 'Walking Yoga app' subscription for $47 I was very careful about unticking the boxes but I was still subscribed to the yoga app. I quickly emailed them to get it cancelled and got a confirmation email saying it was cancelled.
However they charged me the amount next month saying it is for the welcome baby app online. AGAIN they charged me $47 which matched the amount of walking yoga app.
I emailed them to get it cancelled and to process refund but they denied saying it was for the online app (which I never signed up and would never if they specified $47 per month)
I believe they are a total fraudulent company please refrain from giving them your card details.
January 26, 2026
Unprompted review
Reply from Welcome Baby
Dear Afia Yeasmin,
We understand your concern regarding the unexpected subscription charges despite your efforts to opt out. We are actively working on improvements to our checkout clarity. Please contact us at help@welcome.baby with your account email and order number so we can investigate this immediately.
Sincerely,
Welcome Baby Team
So far everything is great I had an…
So far everything is great I had an issue with my order. I didn’t completely understand when I was ordering but I had immediate help. Got everything straightened out. Now I will wait for my granddaughters book! Thank you welcome baby for all your help!
January 27, 2026
Reply from Welcome Baby
Dear Kathleen Customer,
We're thrilled we could provide immediate help to straighten out your order! We are working on improvements to ensure clarity during the ordering process. We hope your granddaughter loves the book. If you need anything else, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear durina,
We're thrilled you feel this is a "Great way to celebrate" the beginning of parenthood! We are actively working on improvements to keep our customers happy. Please email help@welcome.baby with your account email and order number if we can ever assist you.
Sincerely,
Welcome Baby Team
I ordered and spent $200 with this…
I ordered and spent $200 with this company and have yet to receive any confirmation of my order? I have no idea how to contact this company?
All I want is a detailed explanation of all the buttons I pushed and agreed to and paid.
December 29, 2025
Unprompted review
Reply from Welcome Baby
Dear Christa Morris,
We apologize that you haven't received a confirmation. We understand you need clarity on the checkout selections made. We are working on improvements to our communication. Please email help@welcome.baby with your account email and order number (if available) so we can assist you right away.
Sincerely,
Welcome Baby Team
Do not buy this book
Do not buy this book. The book itself is good, but only 2 pages are customized. $79 is ridiculous for 2 custom pages. Plus, they automatically enroll you in their app, at a premium price of $31/month, and its very difficult to cancel and they issue no refunds.
January 26, 2026
Unprompted review
Reply from Welcome Baby
Dear Rhea Naidoo,
We appreciate your feedback regarding the customization limits and the app subscription process. We are actively working on improving our enrollment clarity. Please email help@welcome.baby with your account email and order number so we can look into your account and assist you directly.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear sweettreazures,
It is great to hear that our process was user-friendly and walked you through step by step. We are actively working on improvements to our service. Please email help@welcome.baby with your account email and, if possible, the order number if you need assistance.
Sincerely,
Welcome Baby Team
Good experience other than the upselling was a bit much.
The upselling at the end of the order was a bit much. Otherwise, great experience. I hope the books are just as good.
January 25, 2026
Reply from Welcome Baby
Dear Colleen,
We appreciate your feedback on the upselling during checkout. We are actively working on improvements to the flow. We hope you enjoy the books! Please email help@welcome.baby with your account email and order number so we can review your experience further.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear rebecca,
We are glad you found the experience easy and helpful. We are actively working on improvements to serve you better. Should you need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Watch hidden charges
Be careful when checking out when purchasing products from this company. They give you all these "offers" if you pay more money. I refused them all but somehow they still slipped one of them through for an app subscription that they then refused to refund when I noticed it on my statement during the first paid month.
January 5, 2026
Unprompted review
Reply from Welcome Baby
Dear NewDad,
We apologize for the confusion regarding the app subscription. We are actively working to improve how our checkout offers are presented to ensure clarity. Please contact us at help@welcome.baby with your account email and order number so we can investigate this specifically for you.
Sincerely,
Welcome Baby Team
The creative process was easy
The creative process was easy. I’m really looking forward to seeing the results
January 23, 2026
Reply from Welcome Baby
Dear tammynlouie,
We're thrilled to hear you found the creative process easy! We are actively working on improvements to maintain this standard. Please email help@welcome.baby with your account email and order number if you have any questions while you wait for the results.
Sincerely,
Welcome Baby Team
Made it easy to order but did not like…
Made it easy to order but did not like all the extra offers
January 22, 2026
Reply from Welcome Baby
Dear dianabannister,
We appreciate your feedback regarding the "extra offers" during checkout. We are glad ordering was easy, but we are actively working on improvements to streamline the process. Please email help@welcome.baby with your account email and order number so we can ensure your voice is heard.
Sincerely,
Welcome Baby Team
❤️ Excellent!!
January 22, 2026
Reply from Welcome Baby
Dear MARIA NASTASE,
Thank you for the wonderful feedback! We're thrilled to hear you had an excellent experience with Welcome Baby. We're always working on improvements to serve you better. If you ever need assistance, please email help@welcome.baby with your order number.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear melissalovehope,
We are thrilled to hear your experience was "Easy fast and Great"! We are actively working on improvements to ensure we keep delivering top-notch service. Please email help@welcome.baby with your account email and order number if you ever need assistance in the future.
Sincerely,
Welcome Baby Team
I think my granddaughter is going to…
I think my granddaughter is going to love this.
January 22, 2026
Reply from Welcome Baby
Dear carolsilviac.s,
We are thrilled to hear your granddaughter will love this! We are always working on improvements to ensure the best experience. If you ever need support, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear Jay Abramowitz,
We are thrilled you found the process easy! We hope the book is loved, too. We are actively working on improvements to our service. Should you ever need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear mominadehlvi,
We appreciate your feedback regarding the volume of special offers and add-ons. We're actively working on improvements to streamline the experience. Please email help@welcome.baby with your account email and order number so we can look into this for you.
Sincerely,
Welcome Baby Team
Easy process of creating something…
Easy process of creating something special. Hope it turns out as good as we hope.
January 20, 2026
Reply from Welcome Baby
Dear AHam,
We’re thrilled you enjoyed the easy process of creating something special! We are actively working on improvements to ensure the final result is perfect. Please email help@welcome.baby with your account email and order number if we can assist you.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear rainyc,
Thanks for the 4 stars! We are sorry to hear parts of the experience were confusing. We are actively working on improvements to make things clearer. Please email help@welcome.baby with your account email and order number so we can gather your specific feedback.
Sincerely,
Welcome Baby Team
Very Favorable
January 20, 2026
Reply from Welcome Baby
Dear Gammy,
We are thrilled that your experience was "Very Favorable"! We are actively working on improvements to keep our standards high. Should you ever need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Pure scam
Pure scam - despite having been extremely careful when checking out that no recurring payment was subscribed to, they still managed to charge me $30.99 and refused to refund it. The worst is that this recurring payment is supposed to give you access to an app, for which I never even got a link to or a confirmation email. Avoid at all cost.
January 1, 2026
Unprompted review
Reply from Welcome Baby
Dear Bastien Hermans,
We are sorry to hear about your experience with the subscription and missing app access. We are actively working on improvements. Please email help@welcome.baby with your account email and order number so we can look into this for you.
Sincerely,
Welcome Baby Team
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