Welcomemrbaby! Reviews 210

My daughter ordered a Britax ISOFix car seat with the base to be delivered to WA state. We started wondering where it might be when we didn’t get any tracking info after several days… We found these reviews and became a bit concerned.

We sent in an inquiry via WhatsApp. As it turned out, there was no need for any worry. We got a response immediately and received the tracking number right away. The carseat (with the swivel base) arrived shortly after. It was in brand new/mint condition and was exactly as ordered. We will order from them again. 🥰

Italiano / English (below) / Deutsch (below)

Attenzione! Strappare! Ho ordinato e pagato la sponda per lettino il 19 aprile 2024, ma non ho ricevuto la merce fino all'8 giugno 2024! Nessuna risposta alle e-mail! Ora coinvolgerò la mia banca per riavere i soldi in qualche modo.

Caution! Rip off! I ordered and paid for a baby bed rail on April 19, 2024, but did not receive any goods until June 8, 2024! No response to emails! I will now involve my bank to get the money back somehow.

Vorsicht! Abzocke! Ich habe ein Babybettgitter am 19.April 2024 bestellt und bezahlt, aber bis 8. Juni 2024 keine Ware erhalten! Auf Emails wird nicht reagiert! Ich werde werde nun meine Bank involvieren, um das Geld irgendwie zurück zu bekommen.

Perfect!! Everithing was perfect, the carseat is awesome. Frome Italy to Mexico. I highly recommend them. Thank you for your attention, I would surely buy again.

Every things was good
I received my orders, as an exact!
I am so happy to buy items on this website .

Scammed, same as all other people, why did I bother buying from them after reading negative reviews? Any saving you make is not worth the hassle. No comms about delivery. No refund after they promised. Taking it up with my bank. I wonder, reading these reviews do the employees / owners of the company feel good about themselves? So sad...

I ordered a car seat 2 weeks ago but still haven't got the tracking information yet.
I tried to contact them but they just excused about logistics company where delayed. Now I feel like I have now been scammed.

#updates 31/05/2024 : They told me order has shipped already but logistics hasn't provided them tracking number yet.
In my knowledge, if they receive parcel will get a tracking number automatically.
It's still doubtful so much...

#updates 17/06/2024 : Still waiting for answer about shipping details. No one replied me.

#updates 18/06/2024 : Finally I got a tracking number from them. I will see how it is coming.
I will update when I get it.

#updates 26/06/2024 : Eventually I got a delivery!
Exactly what I ordered. I am satisfied with the product. There are two things.
First, business working days need to be changed maximum 2months instead of 10days.
The other one, they work definitely but they don't work for their website. If they update status properly they wouldn't get bad reviews like this.

order #25889

Ordered a pram 2 weeks ago. Still no delivery details despite numerous attempts to contact (Email, phone, WhatsApp). Terrible communication, no replies and no delivery!!!

Do not order from them. I ordered a baby bath to the UK. They said that I would need to pay the import tax and that it would be refunded to me once I provided a receipt of the import tax payment. No refund was ever sent to me. Messaged their support desk and their contact on Whatsapp, no response. Do not order anything from them

It is very quick to get the product in Australia. It takes only 7 days from Italy. So great.

Excellent communication and fast delivery to California!
We weren't sure what to think when we researched reviews of this shop before ordering due to some comments about long delivery times, so we contacted them directly via WhatsApp to enquire on the stroller availability and shipping timeframe. Got immediate responses and assistance throughout the whole purchase process. It got delivered to California in 10 days after purchase. Super happy with them and can definitely recommend them to others and we will purchase from them again.

Contacting my bank scammers avoid

DO NOT SHOP HERE !!!!

I have placed an order on the 7th of September with twins arriving 27th October.
Spending $3,000 with absolutely nothing functioning or able to use.

I purchased the triplet pram with 3 matching capsules that fit into the car.

Firstly the chassis never arrived.
2ndly the capsules don't fit on the bases you provided.

I got assistance by your contact on whatsapp they advised me of all the parts to purchase by providing me the links to add to my order (cart)
The person is +39 346 317 3509

I would like to get a prepaid return sticker to send all the products back and get my money back as this has been errors on your behalf.

I've had to purchase different car seats and a whole different pram and spend more money.

I can do nothing with your products and am very disappointed with this whole situation. I'm after a manager to talk to or ombudsman's details please

After sending this and multiple whatsapp messaged I still haven't received the chassis to the pram but I have the triplet seats that I can't do anything with. No-one is replying AT ALL. They told me to return it and I'll get my money back. I was quoted $2000 to return it, from 3 different postal companies. I'm left spending $3,000 and can't use anything.
DO NOT SHOP HERE.

EDIT: now two weeks later they put the charge through!!!! NO LONGER RECOMMEND DEALING WITH THEM.

I placed an order for a bedside sleeper and then got nervous it wouldn’t be here in time for me to use for my baby since she’s already 3 months and a lot of reviews said the items came way late if they came at all - because of this, I emailed to cancel my order. I was again nervous that my money wouldn’t be returned and I’d have to fight to get it back, or that I wouldn’t ever get it back and I would just receive an unusable item months late. However - that was not my experience whatsoever! I was pleasantly surprised that within a few days the pending charge on my account was gone and I got my money back immediately! I did not receive an email confirming, but I received my money. Very happy with their customer service, will definitely use the website for future babies(keeping in mind the extra time needed to order). I do think they should update shipping times to be accurate though so they would have less negative reviews!

I ordered a cover for a children's feeding table on 02/09/2024, as of 02/27/2024 there is no cover or a response to my requests. looks like a scam. I read the reviews, in shock. why do I need my product after 3 months. very disappointed, because it is for a child.

Thank you. Thay responded quickly to my questions and found a product for me that was not available on the site.
The order was sent to you appropriately, I loved the baby stroller very much, I was looking for a stroller for twins, had side-by-side chairs and large wheels that folds easily and don’t take more space in storage. I didn’t find something similar in my country..

Terrible. waiting for more than 3 weeks for the stroller and car seat for our first baby obviously before his arrival. They disappeared as soon as they took the money without giving any indication of when and if the stroller will ever arrive.

I placed my order on 9/22/23. I have left multiple messages on their website portal and have not received a response from them since 9/29 when they stated their logistics team was looking into finding my shipping information. No option on their website to cancel the order either so I may have to file a dispute with my bank.

Update: 11/6 and STILL have not received a response from the company.

Update: 1/7 they tried to have my review removed… I still have heard nothing from them.

RE order 24859

Took an order and never replied by email or whatsapp after. Delivered item after 2 months instead of promised 1 week. I requested to cancel the order multiple times after the agreed delivery date was missed, and no response.

OrderId: 24619

I bought a booster car seat 2 days ago, same day I got the email that payment was processed. But I haven’t got any shipping tracking e-mail. And I send several e-mails for asking about the shipping tracking number but no response. I am now worried!!!!

Order Number: 24793