Welcome Pickups Reviews 47,940

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 9,613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, highlighting their helpfulness, punctuality, and friendly demeanor. Many appreciate the smooth booking process and the reliable delivery service, noting that drivers are often early and provide useful information about the local area. However, some customers were dissatisfied with specific issues, such as not receiving a pre-paid infant car seat or experiencing drivers who left due to flight delays and immigration queues. A few also mentioned difficulties with cancellations or communication regarding unexpected changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the drivers for their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the punctuality and... See more

Location

Customers had positive experiences with location. Many reviewers praise the service for its seamless... See more

Booking process

Reviewers consistently express satisfaction with the booking process. Customers highlight the ease of booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aggeliki was amazing. Always been there and communicated that to us. She was an excellent driver, calm and focused . She helped with luggage and we enjoyed her excellent service firstly from our hotel... See more

Rated 5 out of 5 stars

Marco arrived at the airport in good time to meet us in the arrivals hall at Naples and kept in touch whilst we were going through the EES system. He was courteous and helpful throughout the journey t... See more

Rated 5 out of 5 stars

Pre arrival details excellent, clear & concise. Drivers name, photo, car rego supplied. Driver at airport designated spot with our name clearly displayed. Easy walk to car, he helped pulling one case.... See more

Rated 5 out of 5 stars

Excellent service. Was sent details of our driver , a photo and car details, registration , make and model. Had given ourselves an hour to clear customs from the landing time. We were just picking cas... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

48K reviews

5-star
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Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Our driver was great

Our driver was in time, had a nice sign with our name to identify him. The company website also sent us notice of who would be our driver. The driver was very helpful and drove us to our hotel in a very nice car. We will definitely use this company again.

May 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Trusted Service abroad

Service is consistently reliable from the booking, confirming, communicating via what’s app, always being on time and the fares are on par with door to door service that you sometimes can’t get with Uber or Taxis

May 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Great pickup

Great pickup, comfortable ride. Booked a little last minute no problem. Driver dropped us off in an area above our lodging because lodging was in a pedestrian zone, but got us as close as he could and provided instructions to lodging. So helpful.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Used welcome pickup to book airport taxi transfer in Greece. Found app very easy to use and taxi was punctual for both going and later return trip. Thought cost was also reasonable.
Very happy to recommend and I intend using for future trips too.

May 23, 2026
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Rated 5 out of 5 stars

Driver was great

Driver was great - happy to chat in English or Spainish - car was great too. Arrived early and messaged us on WhatsApp

May 24, 2026
Unprompted review
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Rated 1 out of 5 stars

BAD experience. Lies, unprofessionality, confusion.

BAD experience. I booked a premium "Meet & Greet" at Fiumicino for a guest, but the driver failed to show up. He was incredibly slow to respond to my WhatsApp messages, and when he finally did, he claimed he sent a replacement. However, he gave me the wrong phone number for this new driver, creating total chaos. The paid service says that they will wait an hour in the airport for the person - based on our conversations, they didn't even wait more than ten minutes.

To top it off, he blamed me for supposedly sending him to a different address. He changed his story multiple times, and making up inconsistent excuses. My guest was left stranded and stressed at the airport. Avoid at all costs.

Booking #w-6473237-1

May 26, 2026
Unprompted review
Welcome Pickups logo

Reply from Welcome Pickups

Hi John Paul, sorry to hear about what happened to your guest's transfer. This is definitely not the kind of service we would like you to experience with Welcome. We would like to review this for you. Rest assured someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Rated 5 out of 5 stars

Great service

Great service, great drivers and most important great communication throughout. Used before and will use again.

May 26, 2026
Unprompted review

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