Wells Fargo Reviews 762

Well Fargo very bad customer service I have deposit $255k no interest 4 month i was used bonus coupon 23HMGB it said bonus 90 days bonus $2500 but end zone money and end up said no qualify big bank but still money from customer everyone need read this for experience the branch I was open at well Fargo at city Allen and 75 highway

Extremely disturbing experience with Wells Fargo.
After discovering a fraudulent account was involved in a wire transfer, I immediately contacted Wells Fargo. Their Fraud Department confirmed to me that the receiving account had already been flagged as fraudulent and assured me that a wire recall through TD Bank should resolve the matter without complications. I was specifically told I should expect the funds back within two days.
It has now been over 40 days.
Despite filing reports with the FBI IC3, the FTC, and Fairfax County Police, and despite multiple follow-ups, there has been no resolution. Instead of support and transparency, I have experienced what feels like invasive questioning and a complete lack of accountability from both the Wells Fargo Fraud team and the McLean branch manager.
Being told that an account is flagged as fraudulent and then being left without your funds for over a month is unacceptable. The lack of urgency, communication, and ownership in a clear fraud situation is deeply concerning.
This experience has completely eroded my trust in Wells Fargo’s fraud protection process. Customers deserve protection, transparency, and timely action — especially in fraud cases.

Their customer service is horrible. 6 times they credited my account for an online service that was cancelled less then A minute after the service said the payment didn’t go through but did. 7 times they have disapproved the claim later. I used the word SCAM when describing the service. Wells Fargo does cover scams. So I used the word fraudulent and they said i contradicted myself by saying fraud. A scam is to obtain money through fraudulent means. What idiots.

As soon as my deposits clear i will be closing this account. nothing but issues with wells Fargo then they put a 4 day hold on my check. i have deposited plenty of checks never had one take this long. then i was told they could cover the neg in my checking so that those payments do not return just to tell me oh I'm sorry it wont be available until Friday 3-6. this is horrible, i needed gas and food and basically i was told nothing we can do. this bank should have been closed down. they do not care of about their customers, they have a ton a criminals working for them. I'm surprised the CFPB allowed them to remain open. not worth the 32 minutes i spent on lunch today trying to deposit this check. oh and of course they didn't give F that my rent is due tomorrow... talking about this check may not have been paid. YEAH right it came from a LAW FIRM bull shit as always. DO NOT BANK HERE you will regret it. also i was told they do not verify checks but the website said different I honestly believed i was being racially profiled.

see what the banks website said- If you need the funds immediately, you can contact Wells Fargo customer service at 1-800-TO-WELLS (1-800-869-3557) to inquire about the specific reason for the hold or to see if they can verify the funds from CIBC faster.

Disclaimer: The above information is based on standard Wells Fargo policies as of early 2026 and may be subject to change or exceptions.

I have had WF bank for years and have done nothing but sing their praises. Recently I had a levy put on my account for something I completely forgot about. I worked everything out with the original lender and the judge signed off saying I could have the thousands of dollars back that were taken from me on behalf of this company. I tried getting in contact with their legal team for 2 months to find out when I'm getting my money and they won't call me back. Now they closed my account. If they had returned my money, that the judge approved,in the same timely fashion that they took my money, that the judge approved, I would still have an open account and my crediter would be getting paid.

The fact that this company even still exists based on my experience with them is downright appalling. You get wildly different information from every rep you talk to, they are rude and unhelpful most of the time, and their systems are from 1800s and barely function. Not to mention that they served me with a lawsuit in error at my home. A police officer showed up to my door and scared me, my family and my neighbors, and it was all a complete error due to issues on their side. Somebody needs to shut this place down. I am so glad my mortgage isn't through them anymore.

Wells Fargo declined a $1,440 USCIS filing fee even though my credit limit is $6,500 and my online account showed only about $200 to $400 outstanding at the time. Based on what was displayed in my account on January 17, there was clearly enough available credit to approve the transaction.

Instead, the charge was declined. As a result, my USCIS application was rejected and returned, causing financial loss and procedural harm.

Wells Fargo later claimed that only $716 was available at the time of the transaction. That figure does not match what was shown in my online account. Even if a $3,000 payment from another bank was still pending verification, my visible balance and credit limit indicated sufficient available credit for a $1,440 charge.

There was no clear disclosure of any internal restriction, no warning that usable credit differed from displayed available credit, and no transparent explanation reconciling the discrepancy. The case was then closed without a full root cause analysis.

I am urging Wells Fargo to provide a clear and documented explanation of exactly how the available credit was calculated at the time of decline, to disclose whether any internal hold or system restriction reduced usable credit, and to acknowledge if an internal process failure occurred.

If the bank’s systems displayed inaccurate available credit or applied undisclosed restrictions, responsibility should be admitted and appropriate compensation provided for the financial and procedural harm caused.

My wife and I maintain Wells Fargo checking accounts, online banking, and credit cards. After this experience and the lack of accountability, we are seriously reconsidering our entire relationship with Wells Fargo. A financial institution must provide accurate information and stand behind its systems when customers are harmed.

Made a HUGE MISTAKE choosing Wells Fargo only a short 48 hours ago. Awful experience within the first 48 hours I have had the account. Branch and on the phone are on different pages. You would think that with banks going downhill and all the competition, they would be a little more careful with what customers experience. Terrible bank terrible experience and our relationship will only have lasted 3 days. Something to be proud of Wells Fargo good job, I guess.

Wells Fargo's ATM took my withdrawal and Wells Fargo would rather stand behind government regulations then doing what is right for their customers. When the ATM malfunctions you are out the $$ and they treat you like a criminal for trying to get your own $$. If the ATM eats it on a Saturday oh well you have to wait up to 2 Fridays away since Saturday isn't a business day.

This institution is the worst bank out there no customer service ATMs at all the branches are constantly out of service I would not recommend this bank to anyone

My WF credit card autopay is set up every month to take the full balance from my outside bank.
Last payment took out over 1K less than my balance which may result in interest added on. WF blamed my bank, which stated they did not reject any amounts. So WF messed up and didn't admit their mistake. I'm going to start using my Citi double cash card again which also pays 2% back since I'm not sure that WF won't do this again.

Wells Fargo does NOT support it's customers when they are victims of fraud. They will not refund the stolen money. If you need your money, go elsewhere with your banking needs.

2/18/2026 Wells Fargo sent me an email link about an unauthorized transaction and asked if I recognized the purchase. I clicked on unauthorized and it said thank you. If I had any questions to call wells Fargo. I followed on a call to Wells Fargo to let them know that I had a relationship with the merchant prior but I was not able to reach the merchant because there was no phone number and thought they may have me on autopay. The rep said once I hit the link, it did not allow the transaction to go through- then all in less than 2 seconds " Megan" states- I am going to cancel your card and issue you a new one.. I was like No.. No, No. I didn't want a new card- I wasn't reporting fraud- just confirming that all is fine- I had no other card to use - Not to mention I had about 10 companies that was set on my card each month that I would have to call them all- get late fees if they may be late because I don't have a date for each one coming out. This IsH didn't think to even ask what I wanted and decided for me.. The Bank rep was dismissive, rude, and an inconsiderate Nazis who made my decision for me rather than do the hard thing - listen to what I was saying. There was no reversing my card and I will not forget this< Do not Do business with this phuking bank< It used to be Wachovia < but since Wells Fargo took it over - no one knows how to talk or listen< they just hired a bunch no brainers- which will cost them customers! I am currently looking for another bank, Like Chase< I was with them in the 90's and it's good that they are still around- haven't been taken over and I am used to their banking style< Will be talking with them on Monday< Had it with Wells Fargo!

Terrible, horrific, horrible customer service. Their employees with their fraud department are the most FRAUDULANT group of people I've seen with a bank. They should probably be pushing brooms somewhere but should NOT be working for a bank fraud department. Disgusting really. I was told by 2 different reps they couldn't find my account and needed my full social security number... then they'd "place me on hold" but actually just foreward me back to the start of the system to get another rep. Now I'm VERY concerned that they are running scams themselves. I was also told twice that my new card was being sent out but then is never sent.
Lots of banking options... DON'T use them.

Someone stole every penny that my elderly parents and I had through Zelle in our Wells Fargo account. My parents are both disabled and need the money. Wells Fargo claimed they couldn’t prove fraud so refused to refund our money. WF has insurance, but denied an elderly disabled couple their hard earned life saving. They did not keep our money safe. I hold them responsible.

Absolutely went down hill terrible bank atms down all the time most can’t even give you a 10$ bill customer service expects you to wait 30+ mins every time to speak to somebody poor customer service been a member for over 10 years and only haven’t switched because of everything connected too but my time has come, I’m waiting on hold to correct there mistakes

Terrible customer service and decision making! I made ONE claim for fraud and they then decided to revoke all of my debit card usage for 12 MONTHS! They sent me a new card but then told me I can’t use it. This can’t be the only solution given it’s there job to figure out how to serve there customers and they did NOT take me and my needs into consideration! Highly upset and will be banking elsewhere

I have gotten scammed twice for purchases I made online but never received the proper item or just didn’t receive one at all. Wells Fargo has denied every claim I ever made while using their bank. Their customer service is horrible and employees will not open claims but will lie and claim they have, if you call back someone will tell you nothing has happened. They don’t investigate claims at all, they close claims same day and mail you letters apologizing for every claim being denied. They refuse to help anyone and are generally just bad at being a financial institution. I have 13 letters from Wells Fargo all denying my claims across multiple years, you are better off going somewhere more secure for banking.

Worst bank ever take you’re money and run

My mobile account was locked. I thought something was wrong with the app. I uninstalled, and tried again. I could not log in. I called and was told that my account would be closed 😡 no warning, no call, email NOTHING. Apparently, they said there was some fraud, again how come no one reached out to me. I have a record of deposits and couldnt even get my direct deposit which messed me up from paying my bills. They suck!!!