We Love Bathrooms Reviews 

Reply from We Love Bathrooms

Jul 29, 2026

Thank you for your wonderful feedback!

We're delighted that we were able to help when you needed us most. We know how stressful it can be when you're let down by a supplier, especially if you're working to a tight deadline, so it's fantastic to hear that we could get your order to you the very next day.

It's equally great to know that you're pleased with both the quality of the product and the value for money. We work hard to offer reliable service, quality products, and competitive prices, so it's incredibly rewarding to hear that we've delivered on all three.

Thank you once again for choosing We Love Bathrooms. We really appreciate your kind words and your support, and we hope we'll be your first choice for any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 29, 2026

Thank you for taking the time to leave such wonderful feedback!

We're delighted to hear that you found our team friendly and helpful. In a world where so much customer service is automated, we believe there's still real value in being able to speak to a knowledgeable person who is happy to help, so it's fantastic to know that this made such a positive difference to your experience.

We'll be sure to pass your kind comments on to the member of our team you spoke with. They will be thrilled to know that their friendly approach and willingness to help were so appreciated.

Thank you once again for choosing We Love Bathrooms. Your support and recommendation mean a great deal to us, and we look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 28, 2026

Thank you for taking the time to leave such lovely feedback!

We're delighted to hear that you found our website easy to use and enjoyed the wide range of options available. We've worked hard to create a shopping experience that's simple to navigate while offering an extensive selection of products to suit every style, space, and budget.

Whether you're planning a complete bathroom renovation or simply looking for a few finishing touches, we aim to make it easy to find exactly what you need without any hassle.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your purchase. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 28, 2026

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that your radiator arrived on time, was very well packaged, and matched exactly what you expected from the product listing. We know how important it is for our customers to receive their orders in perfect condition, so it's great to know everything arrived safely.

It's especially pleasing to hear that you're impressed with the quality and felt it offered excellent value for money. We work hard to source products that combine style, durability, and competitive pricing, so feedback like yours is incredibly rewarding.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope your new radiator looks fantastic once it's installed. We look forward to helping you again with any future home improvement projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 27, 2026

Thank you for your fantastic feedback!

We're delighted to hear that we had exactly what you were looking for and that you found the whole experience quick and straightforward. We always aim to stock a wide range of quality products so our customers can find everything they need in one place.

It's also great to hear that your order arrived within just a couple of days. We know how important fast, reliable delivery is, and we're pleased everything arrived promptly.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new purchase. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 27, 2026

Thank you for taking the time to leave your feedback.

We're sorry to hear that you were disappointed with the outcome of your claim.

We do have a 48-hour inspection period, which is clearly communicated at multiple stages of the ordering process, including on our website, order confirmation, dispatch emails, and delivery documentation. We understand that many customers don't install their bathroom immediately after delivery, and wherever possible we do try to be as flexible as we can when issues are reported outside of this timeframe.

However, in this instance your order was delivered at the end of April, and the damage wasn't reported to us until almost three months later, making it impossible for us to investigate the damage with our courier or determine when it had occurred.

Despite this, our Resolutions Team reviewed your case and, as a gesture of goodwill, offered you a replacement unit at a significantly reduced cost. We're pleased that this resolution was accepted, even though it fell outside the normal terms of our damage reporting policy.

We're sorry that this experience didn't meet your expectations, but we hope this helps explain why we were unable to provide a free-of-charge replacement after such a significant period of time had passed.

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 27, 2026

Thank you for your fantastic feedback!

We're delighted to hear that you found the ordering process quick, easy, and straightforward. We work hard to make our website as simple to use as possible, helping our customers find everything they need without any hassle.

It's great to know you were able to choose the products you required with ease. Whether you're purchasing a single item or planning a complete bathroom renovation, we aim to make every step of the journey smooth and enjoyable.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new products. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 27, 2026

Thank you for your wonderful feedback!

We're delighted to hear that choosing We Love Bathrooms was "a no brainer"! It's fantastic to know that our competitive prices and the positive experiences shared by other customers gave you the confidence to place your order.

We take great pride in offering high-quality bathroom products at excellent value, so it's wonderful to hear that this stood out to you. We're sure you'll be just as impressed when your order arrives.

We can't wait for you to receive your products, and we hope they exceed your expectations. Once everything has arrived, we'd love to hear what you think—hopefully we'll have earned that fifth star!

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects.

Kind regards

Stuart
Customer service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave such a thoughtful review.

We're absolutely delighted to hear that you had such a positive experience with Jude. It's wonderful to know that after speaking with her on the phone, you and your wife decided to visit our Wigan showroom and that you're so pleased you did.

Jude will be thrilled to hear your kind words. Guiding customers through every stage of their bathroom project, offering advice, and helping them make the right choices is exactly what we aim to do, so it's fantastic to know she was able to support you throughout your bathroom journey.

We'll be sure to pass your lovely feedback on to Jude, as we know she'll really appreciate the recognition. Comments like yours mean a great deal to our team and remind us why we love what we do.

Thank you once again for choosing We Love Bathrooms and for recommending us to others. We truly appreciate your support and hope you enjoy your new bathroom for many years to come. Should you ever need anything in the future, we'll be delighted to welcome you back!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your review.

We are sorry to hear that you have been disappointed with your experience.

Unfortunately, without a valid order number it is difficult for us to comment on the specific circumstances surrounding your order. As a general rule, our furniture units are supplied with chrome handles as standard. Where a coloured handle upgrade is supplied, these are often a different size to the standard handles and it is common practice for the installer to drill the doors to suit the replacement handles.

The pre-drilled holes you refer to are only partially drilled during manufacture and do not come through the front fascia of the door, allowing the fitter to complete the drilling to suit the handle being installed.

We would very much like the opportunity to review your case, including the issue regarding the number of handles supplied and the communication you have received. If you could please email your order number and details to feedback@welove.co.uk, we will investigate the matter fully and respond as quickly as possible.

We look forward to hearing from you and resolving this for you.

Kind regards,

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your feedback!

We're delighted to hear that you found our website easy to use and that the ordering process was straightforward. We've worked hard to make shopping with us as simple and hassle-free as possible, so it's great to know you had a positive experience.

We're confident you'll find the delivery process just as smooth. Our team works hard to dispatch orders promptly and keep customers updated every step of the way, so you know exactly what to expect.

Thank you once again for choosing We Love Bathrooms. We really appreciate your support and hope your order arrives just as seamlessly as your shopping experience. We look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for such a wonderful review – it really made us smile!

We're absolutely delighted to hear that Jude was able to help you from the moment you first arrived and guided you through the entire selection process. Choosing a new bathroom is a big decision, so it's great to know that her professional advice and support helped make the experience an enjoyable one.

It's also fantastic to hear that you found us to be much better value than your local suppliers in Chester. We work hard to offer high-quality products at competitive prices without compromising on customer service, so it's incredibly rewarding to hear that recognised.

The best part of your review is knowing that you'll be returning in the Autumn for your next project! 😍 We can't wait to welcome you back and help you create another bathroom you'll love.

We'll be sure to pass your lovely comments on to Jude and the rest of the team—they'll be delighted to know they've made such a positive impression.

Thank you once again for choosing We Love Bathrooms. We look forward to seeing you again very soon!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your feedback!

We're delighted to hear that you found our website easy to use and that the ordering process was straightforward. We've worked hard to make shopping with us as simple and hassle-free as possible, so it's great to know you had a positive experience.

We're confident you'll find the delivery process just as smooth. Our team works hard to dispatch orders promptly and keep customers updated every step of the way, so you know exactly what to expect.

Thank you once again for choosing We Love Bathrooms. We really appreciate your support and hope your order arrives just as seamlessly as your shopping experience. We look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for your wonderful feedback!

We're absolutely delighted to hear that you found our team so friendly and helpful. Knowing that nothing was too much trouble for us is exactly the kind of experience we strive to provide for every customer, so your kind words really mean a lot to everyone here.

Whether it's helping with product advice, answering questions, or making sure everything runs smoothly from start to finish, our team is always happy to go the extra mile. It's fantastic to know that this made such a positive impression on you.

We're especially grateful for your recommendation. There really is no greater compliment than knowing you would confidently recommend We Love Bathrooms to others.

Thank you once again for choosing We Love Bathrooms and for taking the time to leave such a thoughtful review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

We're sorry to hear that your shower tray arrived with damage to the front corners, although we're pleased to hear that your order was delivered promptly and that you were kept updated by the courier throughout the delivery process.

Having reviewed our records, we can't see that this damage has been reported to our customer service team. We'd very much like the opportunity to investigate this for you and work towards a resolution.

If you haven't already done so, please report the damage using our online form, where you can upload photographs of the affected areas. This allows our service team to assess the damage quickly and advise on the most appropriate next steps:
https://welove.co.uk/pages/report-damaged-or-missing-item

We also appreciate your feedback regarding the packaging. Suggestions such as adding hard plastic corner protectors are valuable, and we'll ensure your comments are passed on to the relevant team for consideration as we continually look for ways to improve our packaging and reduce the risk of transit damage.

We apologise for the disappointment this has caused and hope to have the opportunity to resolve this for you as quickly as possible.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for your fantastic feedback!

We're delighted to hear that you found our website easy to navigate. We've worked hard to make browsing our range and finding the right products as simple and straightforward as possible, so it's wonderful to know that your experience reflected that.

Whether you're searching for a complete bathroom suite or just a few finishing touches, we want the whole process to be quick, clear, and hassle-free from start to finish.

Thank you once again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

We're sorry that your shower screen glass arrived damaged, but we're delighted to hear that our customer service team was able to resolve the issue so quickly. Dispatching a replacement within an hour of your report is exactly the level of service we strive to provide whenever the unexpected happens, and we're pleased the replacement reached you just a couple of days later.

It's also fantastic to hear that you've been impressed with the quality of your new bathroom and the value for money our products offer. Knowing that you were happy with both the products and the service you received means a great deal to us.

Thank you once again for choosing We Love Bathrooms and for your understanding. We truly appreciate your kind words and hope you enjoy your new bathroom for many years to come. We look forward to helping you again with any future projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for taking the time to leave such a fantastic review.

We're delighted that after browsing online, you decided to make the trip to our Wigan showroom. It's wonderful to hear that you enjoyed your visit and found our extensive range of bathroom products on display. We work hard to offer something for every style and budget, so it's great to know you found exactly what you were looking for.

We're also really pleased that our team helped make your experience such a positive one. Providing friendly, knowledgeable service is something we pride ourselves on, and your kind comments will mean a great deal to everyone involved.

Hearing that you're a "very happy customer" is the best compliment we could ask for! Thank you for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new bathroom for many years to come. We look forward to welcoming you back whenever you're planning your next project!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your review.

We are very sorry to read of your experience and apologise for the frustration this has caused.

Unfortunately, without an order number it is difficult for us to comment on the specific circumstances of your case or investigate the history of the communications you have had with our team. As such, it would not be appropriate for us to make assumptions regarding the cause of the issue or the advice that has previously been given.

We would very much like the opportunity to investigate this matter properly. If you could kindly email your order number and a brief summary of the issue to feedback@welove.co.uk, we will review the case in full, including the technical concerns you have raised and the handling of your complaint, and provide you with a detailed response.

We take all customer feedback seriously and would welcome the opportunity to look into this for you.

Kind regards,

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for taking the time to leave such a lovely review.

We're delighted to hear that ordering your vanity basin online was quick and straightforward, and that your order arrived within just three business days. We always aim to make the entire process as simple and convenient as possible, from placing your order through to delivery.

It's also fantastic to hear that our delivery driver made such a positive impression. We'll be sure to pass on your kind comments, as we know they'll be greatly appreciated. Friendly service at every stage of the customer journey is something we value highly.

We're also pleased that you were able to take advantage of one of our discounts, helping you get even better value for your purchase.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new vanity basin for many years to come. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service