We Love Bathrooms Reviews 

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for taking the time to leave us such a wonderful review!

We're delighted to hear that you were pleased with our delivery service. We always do our very best to get orders to our customers as quickly as possible, so it's fantastic to know we were able to get your goods to you the very next morning. Being first on the delivery route certainly worked out well!

We understand that when you're excited to receive your order, every extra day can feel like a long wait, so we're always happy to go the extra mile whenever we can.

Thank you again for your kind words and for choosing us. We really appreciate your support and hope to be able to help you again in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.

We would like to clarify the circumstances surrounding your return request. During our initial conversation, you advised that the bath was still in its original, complete packaging. Based on that information, we explained that, although the item had been with you for some time and was outside our standard returns period for a refund, we would be happy to consider a return for store credit, provided the bath was returned in its original packaging and in a fully resalable condition.

However, when we requested photographs of the bath and its packaging, it became clear that the original packaging had been disposed of and the item was no longer packaged as initially described. Unfortunately, this meant the bath no longer met the conditions of our returns policy. As outlined in our published returns policy, goods must be returned in their original packaging and in a resalable condition for us to be able to accept them.

We appreciate that this was frustrating, particularly as the bath itself had not been used. However, the underlying issue was that the incorrect size of bath had been ordered, and once the original packaging had been discarded, we were unable to accept it back. This policy is applied fairly and consistently to all of our customers, and we are unable to make exceptions where an item can no longer be resold.

We would also like to address your comments regarding our telephone service. While we appreciate that any time spent waiting can be frustrating, we respectfully dispute the suggestion that you were left on hold for "hours". Our average call waiting time over the past month has been just 13 minutes. Although we continually strive to reduce waiting times further, our records do not support the claim of waits lasting several hours.

When you requested to speak with a manager, your case was escalated and reviewed in full. During that conversation, you also advised that if we did not change our position and accept the return outside of our policy, you intended to leave a one-star review. While we fully respect every customer's right to leave honest feedback, our responsibility is to apply our returns policy consistently and fairly to everyone, regardless of whether a review may follow. After reviewing the circumstances, the manager confirmed the same outcome, as the item no longer met the conditions required for return.

We genuinely regret that you have been left disappointed, as this is never the experience we want anyone to have. However, we hope this response provides additional context and explains why we were unable to accept the return in these circumstances.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you for taking the time to leave your feedback, and we're sorry to hear that your experience with the returns process hasn't met your expectations.

We understand how frustrating it can be when a product isn't quite right, and we apologise for any inconvenience caused.

Having looked into your return, we can see that your returns authorisation has been emailed to you. If you haven't received it, could you please check your spam or junk folder, as sometimes our emails can end up there. If it's still not showing, please email us at feedback@welove.co.uk, and let us know. We'll be more than happy to resend the authorisation and help get your return moving as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience. We hope to have this resolved for you very soon.

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for your 5-star review!

We're delighted to hear that you found the whole process easy and that you were happy with our prices. We believe that getting great quality products shouldn't be complicated or overpriced, so it's wonderful to know we delivered on both.

Your feedback means a great deal to us, and we really appreciate you taking the time to share your experience. We hope to have the pleasure of helping you again in the future. Thanks again for choosing us!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Aug 3, 2026

Thank you for taking the time to share your feedback. We're sorry to read that you feel this way about your experience.

We take the concerns you've raised seriously. Our Head of Resolutions has been asked to personally review the issues you've outlined and aims to respond to you within the next 48 hours after completing a full review of your case.

We appreciate your patience while this review is carried out and will be in touch as soon as possible.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for your fantastic review!

We're thrilled to hear that you received excellent service from start to finish. Our team works hard to provide the best possible experience, so it's incredibly rewarding to know we got it right.

Your kind words and willingness to recommend us to your family and friends truly mean the world to us. Personal recommendations are one of the biggest compliments we can receive, and we really appreciate your support.

Thank you again for choosing us. We look forward to helping you, your family, and your friends with any future projects. We hope to see you again soon!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you so much for your lovely review!

We're delighted to hear that you found our ordering process quick and easy, and that your delivery arrived promptly. Making the whole experience as smooth and hassle-free as possible is something we always aim for.

It's also great to know that your item arrived well-packaged and looking in perfect condition. We hope that when you're ready to unpack and fit it, it meets all of your expectations and you're just as pleased with the product itself.

Thank you again for taking the time to share your experience. We really appreciate your feedback and look forward to helping you again whenever you need us. Enjoy your new purchase!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you for taking the time to leave your review.

We're genuinely sorry to hear that your experience did not meet your expectations. This is certainly not the level of service we strive to provide, and it's disappointing to learn that you felt our team were unapproachable during your visit to our Wigan showroom.

We want every customer to feel welcomed, valued, and supported from the moment they walk through our doors, whether they're browsing independently or looking for advice. We're sorry that this wasn't the impression you were left with.

We're also disappointed to hear about your experience with our online chat and the communication surrounding your delivery. Whilst we do experience busy periods, this should never leave a customer feeling ignored or that their enquiry is an inconvenience. Likewise, the response you received when raising your concerns is not reflective of the level of customer care we expect our team to provide.

Please be assured that your comments have been passed directly to our showroom management team for review. They will be investigating the points you've raised and addressing them with the relevant staff members, as this is not how we would want any customer to feel after choosing to shop with us.

We do appreciate that you still chose to purchase your wall panels from us, and we're pleased that these arrived safely. However, we're sorry that the overall experience fell short, and we thank you for bringing your concerns to our attention as they help us improve.

Kind regards,

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 30, 2026

Thank you for taking the time to leave your feedback.

We're sorry to hear that you were disappointed with your experience.

Having reviewed your case, we understand your concerns regarding the dimensions of the shower tray. Unfortunately, the issue was only reported to us after the tray had already been installed and was in use.

As outlined in our terms and conditions, once a product has been installed it is deemed to have been accepted as suitable for its intended purpose. This is because installation permanently alters the condition of the product and prevents us from carrying out the inspections and measurements that would be required to determine whether a manufacturing issue exists.

In this instance, because the shower tray had already been fitted, we were unable to obtain the necessary measurements from the product prior to installation or return it to the manufacturer for assessment. Whilst manufacturers do allow for small production tolerances, we appreciate your comments regarding the additional work this caused. Unfortunately, without the opportunity to inspect the product before installation, we were unable to verify whether the dimensions fell outside of those tolerances.

We always recommend that all items are carefully checked prior to installation, as this allows any issues to be resolved quickly and, where necessary, replacements to be arranged before fitting takes place.

We're genuinely sorry that this experience did not meet your expectations and appreciate you taking the time to share your feedback.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 29, 2026

Thank you for your wonderful feedback!

We're delighted that we were able to help when you needed us most. We know how stressful it can be when you're let down by a supplier, especially if you're working to a tight deadline, so it's fantastic to hear that we could get your order to you the very next day.

It's equally great to know that you're pleased with both the quality of the product and the value for money. We work hard to offer reliable service, quality products, and competitive prices, so it's incredibly rewarding to hear that we've delivered on all three.

Thank you once again for choosing We Love Bathrooms. We really appreciate your kind words and your support, and we hope we'll be your first choice for any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 29, 2026

Thank you for taking the time to leave such wonderful feedback!

We're delighted to hear that you found our team friendly and helpful. In a world where so much customer service is automated, we believe there's still real value in being able to speak to a knowledgeable person who is happy to help, so it's fantastic to know that this made such a positive difference to your experience.

We'll be sure to pass your kind comments on to the member of our team you spoke with. They will be thrilled to know that their friendly approach and willingness to help were so appreciated.

Thank you once again for choosing We Love Bathrooms. Your support and recommendation mean a great deal to us, and we look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 28, 2026

Thank you for taking the time to leave such lovely feedback!

We're delighted to hear that you found our website easy to use and enjoyed the wide range of options available. We've worked hard to create a shopping experience that's simple to navigate while offering an extensive selection of products to suit every style, space, and budget.

Whether you're planning a complete bathroom renovation or simply looking for a few finishing touches, we aim to make it easy to find exactly what you need without any hassle.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your purchase. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 28, 2026

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that your radiator arrived on time, was very well packaged, and matched exactly what you expected from the product listing. We know how important it is for our customers to receive their orders in perfect condition, so it's great to know everything arrived safely.

It's especially pleasing to hear that you're impressed with the quality and felt it offered excellent value for money. We work hard to source products that combine style, durability, and competitive pricing, so feedback like yours is incredibly rewarding.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope your new radiator looks fantastic once it's installed. We look forward to helping you again with any future home improvement projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 27, 2026

Thank you for your fantastic feedback!

We're delighted to hear that we had exactly what you were looking for and that you found the whole experience quick and straightforward. We always aim to stock a wide range of quality products so our customers can find everything they need in one place.

It's also great to hear that your order arrived within just a couple of days. We know how important fast, reliable delivery is, and we're pleased everything arrived promptly.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new purchase. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 27, 2026

Thank you for taking the time to leave your feedback.

We're sorry to hear that you were disappointed with the outcome of your claim.

We do have a 48-hour inspection period, which is clearly communicated at multiple stages of the ordering process, including on our website, order confirmation, dispatch emails, and delivery documentation. We understand that many customers don't install their bathroom immediately after delivery, and wherever possible we do try to be as flexible as we can when issues are reported outside of this timeframe.

However, in this instance your order was delivered at the end of April, and the damage wasn't reported to us until almost three months later, making it impossible for us to investigate the damage with our courier or determine when it had occurred.

Despite this, our Resolutions Team reviewed your case and, as a gesture of goodwill, offered you a replacement unit at a significantly reduced cost. We're pleased that this resolution was accepted, even though it fell outside the normal terms of our damage reporting policy.

We're sorry that this experience didn't meet your expectations, but we hope this helps explain why we were unable to provide a free-of-charge replacement after such a significant period of time had passed.

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 27, 2026

Thank you for your fantastic feedback!

We're delighted to hear that you found the ordering process quick, easy, and straightforward. We work hard to make our website as simple to use as possible, helping our customers find everything they need without any hassle.

It's great to know you were able to choose the products you required with ease. Whether you're purchasing a single item or planning a complete bathroom renovation, we aim to make every step of the journey smooth and enjoyable.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new products. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 27, 2026

Thank you for your wonderful feedback!

We're delighted to hear that choosing We Love Bathrooms was "a no brainer"! It's fantastic to know that our competitive prices and the positive experiences shared by other customers gave you the confidence to place your order.

We take great pride in offering high-quality bathroom products at excellent value, so it's wonderful to hear that this stood out to you. We're sure you'll be just as impressed when your order arrives.

We can't wait for you to receive your products, and we hope they exceed your expectations. Once everything has arrived, we'd love to hear what you think—hopefully we'll have earned that fifth star!

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects.

Kind regards

Stuart
Customer service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave such a thoughtful review.

We're absolutely delighted to hear that you had such a positive experience with Jude. It's wonderful to know that after speaking with her on the phone, you and your wife decided to visit our Wigan showroom and that you're so pleased you did.

Jude will be thrilled to hear your kind words. Guiding customers through every stage of their bathroom project, offering advice, and helping them make the right choices is exactly what we aim to do, so it's fantastic to know she was able to support you throughout your bathroom journey.

We'll be sure to pass your lovely feedback on to Jude, as we know she'll really appreciate the recognition. Comments like yours mean a great deal to our team and remind us why we love what we do.

Thank you once again for choosing We Love Bathrooms and for recommending us to others. We truly appreciate your support and hope you enjoy your new bathroom for many years to come. Should you ever need anything in the future, we'll be delighted to welcome you back!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your review.

We are sorry to hear that you have been disappointed with your experience.

Unfortunately, without a valid order number it is difficult for us to comment on the specific circumstances surrounding your order. As a general rule, our furniture units are supplied with chrome handles as standard. Where a coloured handle upgrade is supplied, these are often a different size to the standard handles and it is common practice for the installer to drill the doors to suit the replacement handles.

The pre-drilled holes you refer to are only partially drilled during manufacture and do not come through the front fascia of the door, allowing the fitter to complete the drilling to suit the handle being installed.

We would very much like the opportunity to review your case, including the issue regarding the number of handles supplied and the communication you have received. If you could please email your order number and details to feedback@welove.co.uk, we will investigate the matter fully and respond as quickly as possible.

We look forward to hearing from you and resolving this for you.

Kind regards,

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your feedback!

We're delighted to hear that you found our website easy to use and that the ordering process was straightforward. We've worked hard to make shopping with us as simple and hassle-free as possible, so it's great to know you had a positive experience.

We're confident you'll find the delivery process just as smooth. Our team works hard to dispatch orders promptly and keep customers updated every step of the way, so you know exactly what to expect.

Thank you once again for choosing We Love Bathrooms. We really appreciate your support and hope your order arrives just as seamlessly as your shopping experience. We look forward to helping you again in the future!

Kind regards

Stuart
Customer Service