WeLoveMountains Reviews 94

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I was looking around for the jacket that I ordered from WLM for weeks in order to get it to a good price. The jacket was basicaly priced exactly the same on ALL internet sites, it almost felt like so... See more

Rated 4 out of 5 stars

Had a bad experience ordering this board (Burton Clash) from another vendor, to the point where I cancelled the order. Saw it on WeLoveMountains........Ordered it ad had it strapped on and boarding wi... See more

Rated 5 out of 5 stars

Delighted with Arcterix Atom Hoodie. It has an excellent anatomical fit and seems well made. It's currently warmer than the conditions for which this gear is designed but a drive in an open car on a... See more

Rated 4 out of 5 stars

The products were flawless and dispatched quickly. Delivery was arranged through TNT with no other options. The first delivery attempt came quickly, but as TNT only deliver during office hours an... See more

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4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Rated 5 out of 5 stars

Very helpful staff with a vast amount of knowledge at competitive prices.

There is a warm atmosphere when your enter the shop and if your unsure about anything the staff seem eager to help.
The prices are very competitive compared to other stores.
Aswell as a massive selection of bike, ski and climbing items there is a climbing wall and a skate park which is pretty cool!
Thanks Guys for a great experience.

February 13, 2013
Unprompted review
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Reply from WeLoveMountains

Thanks Josh for your kind words, glad you had a good time here!!

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Rated 5 out of 5 stars

Great Company with The highest marks for services

i had trouble finding a part for my bike and we love mountains were the only company that would help and got me the part plenty of time for my race , with there great service i ended up buying my new downhill bike from here , even got a tour of the place while i was visiting the store , very polite and helpful ,

February 13, 2013
Unprompted review
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Reply from WeLoveMountains

Thanks Stewart for your great feedback.

Rated 4 out of 5 stars

Great price, service and delivery

This would have been 5 stars because everything went perfectly but one thing. The application for submitting payment information timed out well into me filling it out which meant I had to start from scratch. Its a minor issue but that's why I am giving 4 rather than 5 stars.

February 11, 2013
Unprompted review
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Reply from WeLoveMountains

Thanks for your kind words. I have passed your feedback about timing out onto our IT department and they will be looking into this to see how we can improve.

Rated 5 out of 5 stars

Absolutely perfect!

From my initial enquiry to the delivery of my item, they were perfect. Polite, helpful and competitively priced. Delivery was next day. FAULTLESS! Can't wait to shop with them again. EXCELLENT!

February 6, 2013
Unprompted review
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Reply from WeLoveMountains

Thanks Ben for your great feedback, look forward to hearing from you again.

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Rated 4 out of 5 stars

Good products at great prices, but more delivery options would be useful

The products were flawless and dispatched quickly.

Delivery was arranged through TNT with no other options. The first delivery attempt came quickly, but as TNT only deliver during office hours and don't give an indication of the time they might show up, we were never home when they came. In the end I had to go pick up the rather bulky item from an out-of-town industrial estate. I would have preferred a Royal Mail delivery, who have a more local depot.

February 2, 2013
Unprompted review
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Reply from WeLoveMountains

Thank you for your feedback. As your item was on the larger side we would have no other option than to send with our courier which is TNT as Royal Mail would not handle such an item. We would have gladly held onto the item and sent it out for delivery on a day when somebody was at home or there is an option for you to select a different delivery address at the time of purchase.

Rated 5 out of 5 stars

Perfect

Order arrived very quickly. The whole service was perfect.recommended

February 1, 2013
Unprompted review
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Reply from WeLoveMountains

Thanks Kristine for your kind words.

Rated 5 out of 5 stars

Amazing service!

One quick phone call to check size of boot was correct, order placed on-line, boots delivered next day, couldn't be any easier!

January 31, 2013
Unprompted review
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Reply from WeLoveMountains

Thanks Kirsty, glad you were happy with our service.

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Rated 4 out of 5 stars

Prompt

It is purchase secondarily.
Phase AR Zip Neck was perfect.
But, it was not in the box.

January 31, 2013
Unprompted review
Rated 5 out of 5 stars

What's not to love?...

Ordered a mech hanger thingamebob for my Lapierre Zesty from these guys and it arrived pretty much next day. There's was the only site I could see that offered the part in gold (colour) - I do like a bit of bling(!) and it was reasonably priced, well, compared to other sites, a lot of money for a bit of machined aluminium though... I thought. Great communications from the guys once I'd placed the order and I'm sure if I'd had any issues, which I didn't, then I'd have found them to be very responsive. All in all what's not to love about WeLoveMountains?... Nothing!

January 30, 2013
Unprompted review
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Reply from WeLoveMountains

Thanks Mike, glad you love us and your thingamebob!

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Rated 4 out of 5 stars

Easy find of what I wanted

Did a Google search for a bicycle water bottle carrier and up came the 'We Love Mountains' web site. I did the usual surfing and found a lovely Carbon effect carrier.

Easily ordered, delivered promptly and well packaged. It is now fitted to a bike. The only problem being it is now fitted to my girlfriend's bike.

She saw it and wanted it on hers.

The things we do for love!

January 29, 2013
Unprompted review
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Reply from WeLoveMountains

Thanks very much for your kind feedback, let us know if there is anything else your girlfriend needs for her bike :)

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Rated 5 out of 5 stars

Quick and good price

I bought a clothing item and it arrived faster than I thought (on the cheapest service) and it was on offer for a good price, too.
I will definitely be shopping again from them.

January 24, 2013
Unprompted review
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Reply from WeLoveMountains

Thank you for you kind words, look forward to hearing from you again.

Rated 3 out of 5 stars

Marked ski goggles

Really good service and turnaround, all done within a week.
But the goggles I bought had fine scratches on the front/middle of the lens where they'd been rubbing on the front of the box the were in.

January 20, 2013
Unprompted review

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