Welsh Connection Reviews 42

I've ordered from welsh connection 3 times. They've been a great company to do business with. Welsh lady china mugs are well packed and delivered quickly. Lovely quality, great service

I bought this online and received an acknowledgement and confirmation by email of the purchase. I then heard nothing for probably over a month despite constant telephoning and sending an email asking about a delivery date. One telephone line was unobtainable and the other lines merely took messages, with a promise of a response which never happened. I had actually given up hope And was surprised too receive an email last week saying that it was out for delivery. It was meant as a present but did not get here in time. I actually thought the business had gone out of business.

Not only did it take a month to come but worse than that was the total lack of communication. There was a link to email if you had a deadline. I emailed twice and had no response whatsoever, not even a confirmation of receipt. It totally missed my son’s birthday. The mug is ok but it is now on a shelf waiting for the next time I see my son who doesn’t live close by.

Great service,delivery within days

Excellent quality products and fast delivery

I got a jug made for my sister, and wanted a specific design, so needed to change the wording to sister. I rang and nothing was too much trouble to do this! My sister loved her jug and it was so lovely. Arrived right on time too.

Easy to order. Very prompt delivery

Great product highly recommended

Beautiful gifts, easy to order, always arrive on the date promised and brilliantly packaged to protect from the British postal system.

Quality products, made in Wales! Excellent customer service.

I ordered this a bit late in the day for Christmas, but it still got to me in time-great as it was a present for someone! I was impressed with the quality of the mug itself-much better than I thought it would be. The picture was clear and accurate and the writing on the back, perfect. All in all very happy indeed!

Cup arrived before Christmas . Artwork beautifull x

Great service, item sent on time for Christmas and made a brilliant present.

I requested a personalised bauble that was not listed as personalised this year, but it was accommodated without delay. Thank you, i am really please with it for my third grandchild.

Great service and attention to detail

Very pleased with my purchase - well packaged.

Everything was so easy to purchase what I needed.
I will shop here again.

The website was great and the products looked great
However details of delivery and tracking was bad. At one point I was told that one part of the purchase had been delivered bit the parcel came three days later

Love my welsh charms dinner set from Welsh Connection. Great quality as always. Personal email from Ceri apologising for a kiln being down and slightly delaying the dispatch. Great service

Excellent company that provides a fast service through the post .
Item was beautifully made to order . Will definitely buy again .
Highly recommended