Wembley Stadium Reviews 

I bought a second hand ticket on viagogo to see my chemical romance but there was an issue with the ticket transfer to ticketmaster. I was really afraid I wouldn't be able to get in.
Customer service guy (Rishi, I think his name was) was absolutely amazing and went above and beyond to resolve the issue. I have auditory processing disorder due to autism which makes me struggle with phone calls, especially in public. Rishi was so accommodating and spoke to the viagogo customer service for me, resolving the issue.
I was able to get my ticket, see the concert and have an amazing evening, thanks to Rishi's help.
Great customer support!

Me abd a friend went to see Harry Styles on Friday 3rd July 2026, as we arrived on our coach, me and my friend walked to the lift, my friend has great trouble walking now, but when we got out of lift and walked a very short distance, we were welcomed onto a golf type bugger, and taken to the Arena, when we got there we were asked if we needed a wheelchair, to which we said yes please. We were assisted by a very nice, kind, friendly young man named Cameron. He took us in the lift and to our seating number inside, all your staff were very, very helpful, but especially Cameron, hats of to all you staff, and to how organised Wembley is, many, many thanks, this made our trip hassle free xxx

Went to see Harry styles, stadium lovely but too many young boys serving at the merchandise stalls and they are RUDE! as are many of your attendants mostly male may i add.
On that note we saw that there was a massive queue by the Harry styles steps and wondered why? it turns out that if you wanted to have a photo taken you have to queue whilst 3 other lines of steps are free, we went up an empty line of steps and woman behind us took photo for us and we took her photo so 4 of us on the steps and was shouted at by a male attendant that we were blocking the stairs, laughable as we were the only people on the stairs and the actual blockage was the massive queue they had created at the bottom.
It seems that SOME attendants have a bit of a power trip going on and they make it nasty for the good atmosphere.
Was also a little disturbed by the fact that we were waiting in line for the toilet and were told there are other toilets round the corner actually we were ordered to go there and it was a male toilet, we waited with other women for a cubicle and had to see many men coming in to use the urinals, they felt awkward as did we, i am all up for mixed toilets if they are all cubicles but not with the trough all the way around, this is not festival its a stadium! and i dont appreciate being bossed around and then seeing males with their underwear down embarrassing.
On a final note the seats are high and steep and more attendants need to look around for drunk people, we stood next to some young ladies who were very drunk, they got alcoholic drink after alcoholic drink and at one stage i thought they were going to fall from the top as they really were very drunk,an accident will occur here again as it has in the past because of this but it seems that money talks, why not restrict the alcohol or at the very least ask the age of the people buying the drinks
There were some lovely attendants though, mostly women, especially the women on the burger van very polite.
Harry was brilliant the stadium is lovely there just needs to be a few little changes made to the way SOME men treat concert goers that would make the whole experience much better.

Great service from the Wembley Teams in all areas. I took my disabled daughter to see Harry Styles on 29th June 2026. The security teams and SEN Support teams within the disabled areas were excellent. We had a great time due to the full support of your team members. A BIG thank you Rachel Perris

Went to see harry styles, all staff were friendly and were more than happy to help you. I was on crutches and was offered a wheelchair but I didn’t take the offer up. The stewards all round the stadium were great. Would recommend blue parking if you have a blue badge but you need to book early, we missed half of the traffic from
This parking section.

Paid nearly £1000 for ringside seats at Oleksandr Usyk vs. Daniel Dubois and could not see a thing due to everyone standing up and standing where they wanted. Security and Stewards an absolute joke and crown control terrible. I will never go to another boxing match ringside at Wembley again and I suggest you don't waste your money. If you have to go sit in the stands and be prepared to take hours to get out...

Bit packed on full attendances but good experience

NUMBER NINE £199 ticket for Sidemen Charity Match - this was MEANT to include hospitality but what was provided was SHOCKING - one small terrible meal each per ticket (fried chicken pieces and about 6 dried out chips each or veggie burger or the flattest driest old pizza) were only options. Freezing cold with AC stuck on - cans of drink and the apparent drinks and cookies at half time non existent - seats were so far away from the lounge it took 12 min each way to walk to and from - staff were rude when we asked about drinks and cookies - literally the worst hospitality ever anda we do Club Wembley, Green Room at Twickenham and Wimledon - honestly shocking and NOT worth the money - would have been better off just buying a cheap meal at the concession - food was better and more plentiful

Went to see England v Spain for a family experience. We had a smallish rucksack to carry extra jumpers.

Entered the stadium and then jumped on by over officious and rude security guards telling us we had to get rid of the rucksack as it was bigger than a sheet of A4 paper. We took out the jumpers and rolled it up (I could have rolled it into my coat pocket but this wasn’t allowed) and bag had to leave the stadium, or it would be thrown away.

So I had to split from my family and find the official ‘bag drop’ where I saw 500 other equally bemused people who had been refused entry, queuing to
drop similar sized items. It’s a money making rouse too, as they charged £10 for the pleasure of holding my empty rucksack.

So I dropped the empty bag and then had to find the ticket office to reactivate my entry ticket.
This all took 45 minutes and as a result I missed the first 25 minutes of the match, then had to leave 15 minutes early to try to miss the rush of people trying to retrieve their belongings too.

No one could give me a reason why my slightly bigger than an A4 sheet bag wasn’t allowed in!

Well done Wembley for providing a memorable experience… but not a good one!

As a Stockport County fan, I didn't enjoy the football at the Vertu Trophy final yesterday, but I was really impressed with the Wembley team. 'Spotters' were at Wembley Park station, looking out for people with mobility issues and saw me with my walking stick. They asked if I needed help getting to the stadium (I had been dreading the walk), told me that shuttle buses were being provided & where to get one from. I was dropped off by the main stairs in front of the stadium (any closer & the bus would be in the building) and shown where to find people who could help me after that. I was taken in a wheelchair to within 5 steps of my seat. After the game had finished, they were waiting with a wheelchair to take me back to the shuttle bus. All the staff were so friendly, helpful & polite and made a huge difference to my day. Special thanks to the team in Club Wembley, block 251, as they kept an eye out, making sure I was ok while there.

Just booked for two concerts. Demani was extremely helpful he made my experience booking for the first time so easy. He was very professional. 10/10

WOW what a shocking ticket fiasco been on hold for 1 hour 59 to the access line voicemail message after 1 hour 40 changed to be told callers still in queue to stay on line waited a further 20 minutes then they terminated the call without actually speaking to me
SHAMBLES

I was not made aware that I could not take my rucksack in until arriving, had to use stash, missed the best part of the gig as no time info was provided when booking my bag on stash, the shop closed at 10:30, the gig finished at 11 - my bag drop off on stash was 10-11 so thought I’d have time, at no point was I advised the shop where I deposited my bag would shut at 10:30 until getting there. At which point I had no choice. 15 minute walk to the shop from the gig. Don’t take a rucksack,

There should be a cloakroom or a place to put bags at the arena.

Does it really take 3 Months to issue a refund for 2 Tickets especially if one of the Ticket Holders is Registered Disabled and the other Ticket Holder is a State Pensioner. Pathetic performance and to think that the writer was a key part in the Construction of the Stadium as I supplied hired in Machinery to aid in the Building of the Stadium and the large steel structure that can be seen for miles.
Even one Star is not worth giving. The loss of interest on both £100 Tickets should be added and a written apology would not go a miss

Love the stadium and atmosphere but completely spoilt by having to arrive late and leave early to drop my bag which I had no idea was a problem. Gutted b/c it was my son’s first ever game. The ‘bag drop’ was 15 mins away and took another ten mins to queue then cost me £10 per bag. I had two. Disgusting abuse of their position.

Worst venue I’ve been to a concert. People at the back throwing beer down on people below. So much so that the gangways were like a skating rink. So dangerous to walk on. Loads of people vaping but not a steward in sight. Never go and see a concert here. Loads of stewards but not doing a thing.

The four stars are for the Colplay concert/ seating/staff. However, I couldn't believe the type of food that was available on level 5. I don't eat trashy junk food but had no option but to buy a £10 burger that was cold and a £12 warm can of wine. All that was available was pure rubbish. Very unfair to provide cold greasy junk food just because you are seated on this level.All I can say is make sure you eat somewhere else before going to the stadium.

Fantastic. Very well organised can’t fault it

I would like to post a review, especially for the security team members who found my phone.

I filled out a form a couple of days after losing my phone and William called me almost immediately to say that they had found it.

Furthermore, they said they would send it, free of charge - William was so polite and charming and I have not received such amazing customer service in years - thank you so much to the team!

charmaine and Chris were life saves thank you both so so so much! Someone was sat in our seats with fake tickets and we were devastated and told by stewards that there wasn’t anything they could do and we’d just have to leave or see if we could get more tickets rather than move the other people with the resell tickets. We were then sent to the help desk and charmaine and chris were so helpful and found us better seats and were so supportive and kind when i was in such a panic in tears. Thank you both so much you’re both angels!