West & Son Plumbing And Heating 

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Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Engineer
  4. Heating Contractor
  5. Home Builder
  6. Plumber

Written by the company

With 20 years experience, our dedicated team of plumbers and gas heating engineers at West & Sons provide a professional and personal service for domestic and commercial customers at a competitive price. Boiler broken down? No heating? No hot water? Don’t let it disrupt your day, West & Son is here to fix it for you with no fuss in no time. At West & Son we are geared to provide a rapid response for emergency plumbing and gas heating service 24 hours a day, 365 days a year. We aim to ensure that the disruption caused by burst or leaking pipes is kept to an absolute minimum. No matter the size of the job, you can trust West & Son to put the safety of your home and your family first.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is a fantastic company…

This company is a fantastic company they are reliable , friendly and go the extra mile
I needed help and they were there and on a Sunday short notice with a smile

I would have no hesitation of recommending this super company BIG thanks Steve

January 28, 2021
Unprompted review
West & Son Plumbing And Heating logo

Reply from West & Son Plumbing And Heating

Thanks for the lovely review we here to help as best as we can. No matter what day or time we’re pleased your happy with our services. If we can assist you in anyway feel free to contact.
Kind regards

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Rated 5 out of 5 stars

Great service

Great service, had a fault code show on my boiler and it stopped working a quick call and advice was given over the phone to help fix the issue. It didn’t work but Steve came out the next day and solved the issue in 5 minutes.

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Will be recommending to family and friends. Steve is very patient and reliable. Will be in contact soon to discuss another job.

January 20, 2021
Unprompted review
West & Son Plumbing And Heating logo

Reply from West & Son Plumbing And Heating

Thank you we are here to meet customers needs to the highest quality. We hope to hear from you again in the future.

Kind regards

West & son

Rated 5 out of 5 stars

Having emergency problem in Christmas…

Having emergency problem in Christmas day with heating and water pressure,no plumbers around available,called Steve on the phone,he helped me step by step what to do by myself to stay safe in the situation. Highly recommended. Full professional. Thank you Steve

December 25, 2020
Unprompted review
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Rated 1 out of 5 stars

I called this company to check my…

I called this company to check my boiler that has stopped working completely. Steve did not tell me there would be a call out charge. He told me he would run a diagnostic and that it would be £50. As my tenant is vulnerable I had no choice given it's near festivities. He then called me and told me while the tenant was present that he had run the diagnostics and that it was the motherboard and that I should instruct him immediately if I wanted the job done as on Wednesday is the last day the shops are open until 4th Jan. He also told me that my boiler is 30 years old and I should change it. He said job will cost 150 plus motherboard he doesn't know how much and if he can find it. I told him I will call him back. I called British Gas who quoted me cheaper. They went the next day. All it was, was that the fuse had blown. BG just replaced the fuse and the boiler was working again. I will never use this company again.
He told lies to me and tenant who got worried and kept on telling me boiler is 30 years etc while I bought property must later than that. He would have conned me 300 plus if I had allowed to do the job. I have asked a refund of my £50 as my tenant told me Steve went there, remove fuse, put it back and said it was motherboard. He can't even recognise a blown fuse!
I had a useless discussion with him by text and asked a refund but he us not willing. He should check in the dictionary what diagnostic actually means. Total disgrace. My tenant called him a conman. And he is

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

Steve was very helpful to an elderly…

Steve was very helpful to an elderly friend of mine who had been left in a dangerous situation by British Gas. He attended within the hour and made things safe and offered to work all weekend so she had heating. Genuinely helpful and very reasonable charge for an emergency call out. Thank you Steve.

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service provided by Steve at West & Son. He helped fix my boiler issue late at night. He was polite and knowledgeable and the work was very reasonably priced. I will use his service again and have no second thoughts about recommending him. thanks Steve !

December 9, 2020
Unprompted review
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Reply from West & Son Plumbing And Heating

Thanks for the kind review,
Always a pleasure to help those in need especially with the cold temperature of this time of year.
Any problems give west and son a call we always here to help.

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Rated 5 out of 5 stars

Steve is a very reliable gentleman and…

Steve is a very reliable gentleman and his work is of a high standard. Highly recommended!

December 7, 2020
Unprompted review
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Reply from West & Son Plumbing And Heating

Thank you for your review been a pleasure working for you, if there is anything west & son can do for you in the future do not hesitate to get in contact with us.

Rated 5 out of 5 stars

Fast, friendly and helpful

Needed an emergency shower pump replacement and West & Son were able to sort it out really quickly. Great advice when it came to picking the replacement model at a decent price and Steve couldn’t have been more helpful. The work was done quickly and efficiently and everything’s working great. Thank you!

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

Boiler conversion

Had west and son in to change my boiler system to a combi system had hot water same day! Great price Great commission and very well price workmanship second to none!

November 28, 2020
Unprompted review
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Rated 5 out of 5 stars

I came home from work to a broken down…

I came home from work to a broken down boiler no heating no hot water, called a friend and they recommended west and sons. Called them and got a rapid response. They came out to me within 2hours, diagnosed and repaired the following day excellent service, thought they were very professional tidy and excellent for money.

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

Bathroom upgrade

Well after a bad year this year we had West and Sons in to refurbish our out-dated bathroom, They was very helpful and very professional throughout the duration of the job.
They did an amazing job, We love our new bathroom!
I would highly recommend this company!

November 25, 2020
Unprompted review

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