I have been with WestHost for over 20 years. They have been reliable in all aspects of our service needs. There is no fuss about their staff wanting to help, whether domain or website they know what t... See more
Company replied
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See what reviewers are saying
Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it! Only one possible improvement -- I don't mind w... See more
Company replied
Our website and email have been down during our peak season and is really having a detrimental affect on our profits. We got through to billing, not the issue. Tried live chat and got dro... See more
Company replied
Super helpful and responsive in the last few days. Helped understanding on how new system work. Helped begin the process of updating info. Increased email forwarding capacity to support our site need... See more
Company replied
Company details
Information provided by various external sources
With a large client base comes a diverse range of Web hosting requirements. We have tailored our company around these needs by providing flexible and scalable services. These services include Shared Web Hosting, Cloud Hosting, Dedicated Servers, Reseller Hosting, Domain Registration, E-commerce Tools, Web design, and Merchant Account solutions.
Contact info
517 W. 100 N. Suite #225, 84332, Providence, United States
- +1.435.755.3433
- sales@westhost.com
- westhost.com
4.4
Excellent
899 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was much easier then I thought it…
It was much easier then I thought it would be. Samson helped me so much with fixing the issue.
March 16, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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Ticket number 20330874
Daniel N solved my issue with very little difficulty. He checked into the situation, relayed what he found including a possible solution, and then fixed the issue.
March 13, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Daniel did a good job
Daniel did a good job. He readily knew how to solve the issue and has taken care of it. I am pleased.
March 8, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Amazing results.
The support techs at Westhost.com have always been very good. This time, I had two concerns. I cannot believe how fast Danar R. comprehended my issues and responded with solutions. Danar is special. Congrats to management.
March 4, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Issue resolved.
March 1, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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very good in accomodating the queries
February 19, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent Technical Support Experience.
Technical support was able to answer my questions about which files needed to be replaced in order to update my website. It had been a long time since I had made any updates and I was worried about accidentally deleting the wrong files while using the FileZilla for the FTP transfer.
The support agent was very helpful in renaming the main folder that housed the previous site design for backup purposes, and created a new folder for me to upload the revised site into.
February 15, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Try to avoid this
The WORST hoster I've ever seen!
Nothing goes well. I try to purchase a domain and it needs to get verified by a human, after a few hours it gets declined because the so-called "Anti Fraud Team" refuses some of my orders but not all of them.
Orders take MANY HOURS until they get ready.
The customer support experience was very bad, they're slow and not very helpful at the moment.
And then, I bought domains which I never received, also no confirmation e-Mail sometimes.
That's not good at all!
February 13, 2023
Unprompted review
Reply from Westhost
Hello Mark,
I am very sorry for this situation. In order to help you please provide your order number. You can also contact us from your account by message, via Facebook or our live chat.
Regards,
Customer Service Team.
fixed my problem immediately.
February 7, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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Michal M was a great help and fixed…
Michal M was a great help and fixed everything that could be fixed as well as describing logically why some things couldn't be fixed.
February 6, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Solved the problem quickly and didn't…
Solved the problem quickly and didn't make me feel like an idiot.
February 5, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Database Cannot Connect Error
Our website was getting a Database Cannot Connect error. Daniel N was very friendly, researched the issue, kept me in the loop, and resolved the problem. I want to commend Daniel N's services.
Toastmasters/District 39 has been with WestHost for many years and you have provided stellar services. Thank you.
February 5, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very helpful - time consuming for a chat
Very helpful. I gave it only 4 stars because of the length of time between my questions and their responses.
February 5, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
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Super helpful!
February 3, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very helpful and patient
February 3, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My customer service rep was extremely…helpful
My customer service rep was extremely helpful!
February 2, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Helped an Old Man fix a problem
I rarely use the features - but I've been a Westhost customer for 25+ years. I was pretty confused about how to fix an email account for my wife - who is using a new computer. The agent - "Amit B" I believe - was extremely patient and helpful. I was able to get my issue resolved.
January 28, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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Question answered
The customer rep was able to answer my question and point me to what needs to be done to solve my issue
January 27, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
the person was helpful as to what my…
the person was helpful as to what my needs were.
January 26, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
This review is about my interaction…
This review is about my interaction with the CS tech support representative only. Daniel N. was polite, patient, knowledgeable and helped solve all of my issues. Thank you!
January 26, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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