Westhost Reviews 899

Tech support responded quickly with clear and helpful information--on New Year's Day, no less!

I have been having problems for a few months now. Danar from Westhost has been the only one that has been able to help me and stayed with me and was kind enough to walk me through what I had to do. I hope he gets a huge raise!! I was ready to leave and go elsewhere, but he hung in there with me. Big hand for Danar. You are the best!!

I've used Westhost for more than 17 years. In the past, tech support was excellent; I could get on the phone with someone and walk through the issues. They no longer provide any in person tech support except through chat and email. My last three emails have gone unanswered, and the wait time for live chat makes it unusable. I've been unable to access my email in Outlook for more than two weeks and unable to access email web-based email for
a week. Migration to the new server has failed multiple times with no error message so I don't know why. I'm a contractual technical writer. Not being able to receive emails from clients might be destroying my company.

Samson you were so easy to work with and we resolved the issue pretty quickly!!!! Thank you for your patience and excellent tech support++++ I may stay with Westhost after all+ hope you keep up the good tech support..++++++

Great technical support from Westhost. Generally, quick response and attendance to any issues arising and great guidance for the end user to perform when the matter is not a systems issue.

Our company has been with WesHost since 2010, and we upgraded to full business status in 2017. At the time, I gave them a 5 star rating because they were great.
But now: the technical service phone number just hangs up. The chat wait time is about 9 hours (582 minutes). My company can't access their email because the servers are down, and have been all day. I can't log into the chi.panel site because they sent the security code to the email I can't access.
And, now they want to migrate the business email to a new server - except they WON'T MOVE THE SERVER CONTENTS - just the addresses. What a mess. What a complete rip-off.

clearly the 5 star reviews regarding customer service are not real. it's not too difficult to figure it out. try calling them and getting a human on the phone. all roads lead to disconnect or to submitting a service ticket that gives a robo generated response that goes nowhere. same with chat. same with the email they leave in follow up to these reviews.

after 15yrs of paying religiously and getting an infinite amount of spam sent to my email addresses with them, apparently my cc on file expired: i called to update. crickets/disconnect.

attempted to login. they sent a code to and email associated with them that i can't access because my cc needs to be updated. crickets.

submitted a ticket thru their website. crickets.

sent an email (using one of my emails i can actually communicate with) to the email address they post on all of their responses here on trustpilot. crickets.

find another company that values your business. this place is seriously horrendous. ignore whatever response follows this review. if you don't know who to believe. CALL THEM. you'll thank me and all the other actual 1 star reviews for it later.

They say their help desk is available 24/7 but I don't think so. I can't seem to get a response even when I respond to their emails. They make you log in to your account to create a ticket -- but I can't log in!! Super frustrating.

Horrible customer service.

Zero Support - no phone support and their "ticket" system is so marginal as to be completely non-functional. You can occasionally get a chat with often rude and inept tech support rep, but they seem to be copying responses from a set script and have no actual knowledge of how to fix anything. Thanks to this BS, I have not been able to send a business email from my phone in a week now. Currently at the end of the hour and a half wait just to get more useless information on a chat from another clueless tech. Count-down timer to "be connected to an operator" restarted at 47 more minutes after I just waited 1.5 hours. What's more, the whole time it said I was #1 in the Que...which means they presumably have 1 tech???FYI, the "escalation" email addresses from 2020 do not work at all. They get bounced. I strongly suggest users simply file an FCC complaint - FCC.gov
Re: Their reply below - emailing them gets you nothing beyond another autogenerated email with zero support attached. No offer to set up a call, or chat to work on your issue. At best, you generate another "ticket"...which is like pissing in the wind since they haven't bothered to actually resolve any of the previous tickets.

Zero Support for Issue - Recently purchased an SSL certificate and the order process was stuck for several days. Opened a support ticket and only receive 1 unhelpful response. Ticket remained open with no responses. Tried chat, but kept saying "1 in queue" and then "unavailable" after an hour. Eventually requested refund which I hope actually happens.

The automated response asking to email their escalation inbox does nothing but open another ticket, not assigned to anyone. Be skeptical of these 5 star/1 review ratings.

I am a 20 year old client of WESTHOST!! They now no longer reply to TICKETS. I dont know what to do because they have cost me so much business. They are horrible

I have used this company for over 25 years. They are reliable and very responsive to any customer service inquiry.

I needed a refund for a charge made in error, and the transaction was handled promptly and professionally. Can't beat that!

The help I've gotten has always been top notch. The problems with my slow email that no one can identify notwithstanding. I miss not being able to speak with people, but I'm old, been with you guys through thick and thin.

tech support guys are smart. Daniel N helped out a lot.

What an OUTSTANDING team! Rana was dedicated with maximum effort in taking care of us and working together as a team to solve and correct the issue we had. GREAT JOB! Thank you!

-=Dave=-

Eman did a fabulous job at quickly resolving my SSL issues for my site.

On 8/6/2024, Westhost migrated all their customers to a new server. It broke my online class, and their tech support is practically invisible. Their phone is down, chat doesn't work and I am not getting help through my emergency support ticket. I have students trying to register and study for a state exam but they can't, because the site is down. I've been a Westhost customer for decades and this situation is horrible.

Customer service (Kenan Marshall) was courteous, informed, and responsive.

They did an update to their system without asking or telling me. It broke all my sites and required me to do a bunch of DNS updates to accommodate their changes, which ended up resulting in weeks of downtime. They refused to refund any of it under their uptime guarantee, even though it was their change which took my site down. They only refunded the remaining time on my contract after I cancelled. (which is obviously nothing anyway compared to all the costs associated with my sites being down for so long)

Their client-escalations email address replied "Refunds can only be issued in the first 30 days of purchase, this is outlined in our refund policy: [link to refund policy] ... This complaint will now be closed and no further action will be taken." having completely ignored the downtime they called or their supposed downtime guarantee