Westlab Mindful Epsom Bath Salts with CBD Oil, was so excited to use this but after 1 use, my bath tub was left stained with brown sticky bits everywhere and still havnt managed to scrub it all off. I... See more
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After doing a 10k run I had some muscle pains so I tried the RECOVER bath salts wow what a difference it made, it eased my pains, got a full night’s sleep and felt refreshed the next day, I will now... See more
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One of the three bottles must have had a loose sellotape closure so that some liquid escaped during the posting which luckily didn't mark the other two bottles. I do think that the type of sellotape c... See more
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As always Westlab kept me informed of delivery. Unfortunately DPD, who delivered, totally messed up. They delivered 5 doors away, a parcel weighing 15kg, that neither my neighbour or I was able to car... See more
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Company details
Written by the company
Our mission is to make premium quality, natural mineral products, accessible to all for everyday life. Always Vegan & Cruelty-Free, our multi-award winning range of Bath Salts & Shower Gels, are designed to enhance your daily wellbeing. All our mineral salts are responsibly sourced and of the highest grade. They undergo thorough independent testing and analysis to ensure they meet our strict purity and natural credentials.
Contact info
United Kingdom
- westlabsalts.co.uk
3.0
Average
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great products, delivery not great
I love Westlab products and can only find the shower gel online now Boots no longer sells it/out of stock. I ordered a good supply of shower gel from the website, price was good. Delivery was unfortunately via Royal Mail. Every time i have ordered from somewhere & Royal Mail is used there are delays with delivery. When my parcel did arrive the shower gels were badly packaged and 2 of them had leaked over the rest of my order. Hopefully this was a one off.
September 29, 2023
Reply from Westlab Salts
Hello,
Firstly, thank you so much for taking the time to complete your review.
Your feedback helps us to continuously improve our services and we greatly appreciate you taking the time to submit the above.
We always aim to deliver 5* service and would be keen to hear more about what was missing from your recent experience.
Please contact us via email at: customercare@westlabgroup.com and we'll get back to you as soon as possible.
In the meantime, have a great day!
Thanks,
Team Westlab
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Terrific product
Terrific product. Since trying this on a special offer, I cannot live without it now! Skin feels divine and it gives my thin hair a body and texture boost like no other product I have tried. I'm an evangelist for these salts.
September 29, 2023
Reply from Westlab Salts
Thank you so much for your 5* review Ruth. We love hearing from our customers, especially those who love our products just as much as we do!
Reply from Westlab Salts
Thank you so much for taking the time to leave a 5* review Philip! We're glad to hear you're happy with your purchase. Thanks, Team Westlab
Product really good lobley to use
Product really good lobley to use. Improvement in my skin x
August 28, 2023
Reply from Westlab Salts
Thank you so much for taking the time to leave a 5* review Margaret - we're so pleased you love our product just as much as we do! Thanks, Team Westlab
Westlab Mindful Epsom Bath Salts with…
Westlab Mindful Epsom Bath Salts with CBD Oil, was so excited to use this but after 1 use, my bath tub was left stained with brown sticky bits everywhere and still havnt managed to scrub it all off. It doesn't come off so easily. So disappointing. Never using this again!
August 1, 2023
Unprompted review
Reply from Westlab Salts
Hi Thuschy,
Firstly, thank you so much for taking the time to complete your review. Your feedback helps us to continuously improve our proposition and we greatly appreciate you taking the time to submit the above.
We always aim to deliver a 5* service and product, we're so sorry you haven't experienced this.
We are keen to hear more about your issue! Please contact us via email at: customercare@westlabgroup.com and we'll get back to you as soon as possible.
In the meantime, have a great day!
Thanks, Team Westlab
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Order easily placed online
Order easily placed online, delivery within expected date, product excellent.
Hence 5 stars!
August 29, 2023
Reply from Westlab Salts
Hi Janet, thank you so much for your 5* review! We're so pleased to hear you are happy with your order. Enjoy, Team Westlab
Two of the bags in the order were split…
Two of the bags in the order were split and the contents spilt. I contacted them but so far no response.
July 31, 2023
Reply from Westlab Salts
Hi Julian, we're really sorry to hear there was an issue with your order. We've flagged your details to our Customer Service team as a priority, please keep an eye on your inbox. Unfortunately, we've had a few compliants about DPD delveries and we want you to know we are working hard behind the scene to rectify! We will be in touch. Thanks, Team Westlab.
Love this product
Love this product
Bathing with Westlab salts is my sanctuary from psoriatic arthritis and definitely helps me get through the day
June 27, 2023
Reply from Westlab Salts
Hi Alyson, wow thank you so much for your 5* review! We're so pleased our products give you some relief. We totally agree, the bath is our santuary too! Team Westlab
Reply from Westlab Salts
Thanks for your review Sejal! We're so pleased you've given our product & service a 5* rating. Thanks, Team Westlab
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Best eczema soothing shower gel
Ease of ordering and quick delivery. Most importantly this is the ONLY eczema soothing shower gel we have found, so glad it’s back in stock!
June 28, 2023
Reply from Westlab Salts
Thanks so much for your 5* review Victoria, we're so pleased you love our Dead Sea Shower Gel just as much as we do! We really do believe it is the best on the market for managing skin conditions like Eczema & Psoriasis. We're so pleased it is now back in stock! Thanks, Team Westlab
They have great products and are very…
They have great products and are very efficient in delivering them. The website works well and is easy to use.
June 28, 2023
Reply from Westlab Salts
Thank you so much for taking the time to leave a 5* review George - we're so pleased you think our product & service is great! Thanks, Team Westlab
As always Westlab kept me informed of…
As always Westlab kept me informed of delivery. Unfortunately DPD, who delivered, totally messed up. They delivered 5 doors away, a parcel weighing 15kg, that neither my neighbour or I was able to carry because of health reasons, and we had to get someone else to do this for us. DPD, never knocked at my door. Because of this, I most likely order from them again.
June 26, 2023
Reply from Westlab Salts
Hi Hazel, we're really sorry to hear there was an issue with DPD and your order. We have flagged your feedback directly to DPD and can only apologise for the inconvenience caused. If you have any other feedback, feel free to reply to this message and we'll do our best to resolve. Thanks, Team Westlab.
Definitely value for money
June 23, 2023
Reply from Westlab Salts
We're so pleased to receive your feedback Dee, thanks so much for taking the time to leave us a 5* review!
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Reply from Westlab Salts
Hi Peter, thank you so much for taking the time to leave a 5* review - we're so pleased you like your order! Thanks, Team Westlab
After doing a 10k run I had some muscle…
After doing a 10k run I had some muscle pains so I tried the RECOVER bath salts wow what a difference it made, it eased my pains, got a full night’s sleep and felt refreshed the next day, I will now use these salts on a regular basis.
Thank you Westlab highly recommended.
May 22, 2023
Unprompted review
Reply from Westlab Salts
Wow! Thank you so much for your 5 star review Dawn, we love hearing such positive feedback about our salts. Congratulations on your 10k run, we're so pleased that Recover is now part of your recovery routine. Thanks again, Team Westlab
Good service.
May 2, 2023
Reply from Westlab Salts
Hi Alison, we're so pleased you liked our service - thank you so much for taking the time to leave a 5* review! Thanks, Team Westlab
Reply from Westlab Salts
Hi Kevin, thank you so much for taking the time to leave a 5* review - we're so pleased you like your order! Thanks, Team Westlab
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I’m recovering from a trapped nerve in…
I’m recovering from a trapped nerve in my spine causing muscle problems - warm baths with two handfuls of your salts have really helped me.
Thank you.
March 26, 2023
Reply from Westlab Salts
Hi Katherine, thank you so much for sharing your 5* review! We hope you're feeling better and are so pleased our Bath Salts are helping with your recovery. Thanks, Team Westlab
Excellent product,been using it for…
Excellent product,been using it for years.never any problems with orders and delivery.
March 27, 2023
Reply from Westlab Salts
Hi Carol, wow! Thank you so much for leaving such a kind 5* review - we're so pleased you love our products just as much as we do. Thanks, Team Westlab
I ordered some Epsom bath salts for my…
I ordered some Epsom bath salts for my mothers birthday and the order was accepted. I then got an email on the day of my mums birthday to be told that they have run out of stock and would I be happy if they could send out the parcel on the following Tuesday. I annoyingly agreed and as the week passed I received an email the a week after her birthday stating the parcel had only just gone out for delivery and received a tracking number for DPD. Couldn’t track the parcel and when I asked why, I was told that it was in fact out for delivery with Royal Mail. They offered to refund me the delivery charge (which I still haven’t received) what was supposed to be a simple transaction turned into a disastrous one.
March 15, 2023
Reply from Westlab Salts
Hi Josh, we're really sorry to hear there was an issue with your order. Unfortunately, we experienced a technical glitch with our partner warehouse which caused some serious issues with stock management,thankfully the issue has now been resolved and we're looking at your order as a priority today. One of our customer service advisors will be in touch shortly! If you do have any questions in the meantime, feel free to reply to this message and we'll do our best to resolve them ASAP. Thanks, Team Westlab.
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