Westminster Law Reviews 

110
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, patient, and thoroughly knowledgeable when explaining complex legal options and estate planning. Many consumers deeply appreciate the remarkable convenience of home visits and the reassuring, clear guidance provided throughout the drafting of wills and powers of attorney. Some reviewers were not happy with occasional communication issues, unexpected errors in paperwork, and difficulties experienced when trying to resolve matters during stressful times. A few individuals also mentioned experiencing frustrating delays and a lack of responsiveness regarding document retrieval after a bereavement.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that reviewers were very polite and... See more

Service

Users describe positive interactions with service representatives who are knowledgeable, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Reviewers highlight positive aspects of user experience, noting that home consultations made the process feel... See more

Instructions

Clients share positive opinions on instructions, noting that the guidance is very helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We contacted Jasper Cook after our Dad suddenly died. It was a heart-wrenching time. Jasper was absolutely brilliant. Jasper's sensitivity was exemplary. His skill and experience with the situation he... See more

Rated 5 out of 5 stars

I used Westminster Law to have new wills drawn up and LPA.s set up, They were extremely knowledgeable very efficient indeed and their pricing was very good value for money. The gentleman we saw, Vladi... See more

Rated 5 out of 5 stars

Patrick was brilliant from start to finish. He made the whole process of writing our will and sorting the powers of attorney really straightforward. He explained everything so clearly and made sure we... See more

Rated 5 out of 5 stars

After multiple companies had messed up my will, lied about their prices and generally just destroyed my trust, Joseph was so attentive to what I actually needed. I felt fully informed & understood at... See more


Company details

  1. Estate Planning Attorney

Written by the company

Redefining professional legal services. Leading the way in affordable expert advice. At Westminster Law we really do make sure that sound legal advice and affordability go hand in hand. We are a progressive and expanding legal firm based in Southampton, Hampshire, with a well-established presence across the South of England and South Wales. Our core areas of specialism are Wills, Trusts, Probate, and other estate planning services. Operating across multiple locations including Havant, Waterlooville, Portsmouth, Eastbourne, Farnham, Hindhead, Guildford, Cheltenham, Cardiff, Bridgend, Kingsteignton, Newton Abbot, Southampton, Winchester and Bournemouth, we are committed to providing affordable, professional, and tailored legal solutions to our clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(110)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had Patrick come and sort out mine…

We had Patrick come and sort out mine and my wife’s wills and power of attorney for us, he was absolutely brilliant and you could not ask for a better experience, he even managed to bring to light an issue that my solicitors still haven’t sorted out with the deeds to my house which I’d had no idea about. If you are looking for a professional and helpful service then Westminster law are brilliant and Patrick in particular is extremely good. Well recommended.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

We were extremely pleased with the…

We were extremely pleased with the professional way Anthony Metelerkamp guided us through the writing of our Wills and Power of Attorney. We found him very patient and he explained each aspect in clear detail. We are more than happy to recommend Westminster Law represented locally by Anthony Metelerkamp.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

After an early response to our request…

After an early response to our request for help to complete LPAs we were lucky enough to be introduced to John Green. He certainly knows his stuff. He is a highly skilled professional who knows the subject inside out and was able to set things in motion in a calm & unhurried fashion. Most of all it was done in a kind & understanding way. Everything is going ahead as planned.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Westminster Law I cannot recommend them highly enough.

I used Westminster Law to have new wills drawn up and LPA.s set up, They were extremely knowledgeable very efficient indeed and their pricing was very good value for money. The gentleman we saw, Vladimir Babenko was absolutely brilliant, he took great care to explain everything nothing was too much trouble and he made sure we understood at every stage of the process. I would recommend them to anyone, in fact friends of mine are going to instruct them to help them with their estate planning.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

New will

Patrick from Westminster Law made the whole process of writing a new will very easy. He was friendly, supportive and professional throughout.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Family yrust

We set up a family trust and wills
Emily was very knowledgeable and helpful with all our requirements
Would recommend to family and friends

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Will and LPAs sorted

We had a very good experience- were dealt with efficiently so my elderly mother’s will and LPAs were finalised very smoothly and without fuss. Emily was friendly and understanding and very happy to come over for 2 home visits to get everything sorted.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Not responding to requests

We did my mums will and LPA, now we have to use the LPA and months ago, I was told that I could use the single sheet LPA, I now been told by the banks this is not enough, so requested the orginal LPA on the 9th January, now 28th January , I've had to chase them again, even though this was an urgent request. We were not told that they held the original copy. This doesn't help in sorting out health and financial and just adds to the stress we are already dealing with.

January 28, 2026
Unprompted review
Westminster Law logo

Reply from Westminster Law

Dear Kevin,

Thank you for sharing your feedback.

We're sorry that getting to the bottom of your enquiry in January took longer than it should have. Your initial call passed between several members of the team before reaching me directly, and that should not have been the case. We have since taken steps to make sure newer colleagues recognise historic file enquiries straight away and route them to the right person from the outset.

For wider context: when a Lasting Power of Attorney is registered with the Office of the Public Guardian, in the past the OPG would return the original document to our office, we would check it for accuracy, before then sending it on to the client for safekeeping- which is why the OPG letter on file references our address. Originals are not retained by us as a matter of course; they belong with the client.

We're glad that we were able to clarify everything when we spoke directly, and we remain available should any further questions arise.

Kind regards,

Westminster Law

Rated 5 out of 5 stars

Jasper Cook's exemplary guidance, knowledge and sensitivity made us feel very well supported

We contacted Jasper Cook after our Dad suddenly died. It was a heart-wrenching time. Jasper was absolutely brilliant. Jasper's sensitivity was exemplary. His skill and experience with the situation helped us feel very reassured. None of us had been through this process before. We felt brilliantly supported. Just like to say a huge thank you to Jasper. He took away the stress from what could have been a painful and bewildering task.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Daniel Rooney was the representative and he came round on time, explained it all thoroughly and was very polite and knowledgeable. Would definitely recommend. Price very reasonable too.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Joseph

After multiple companies had messed up my will, lied about their prices and generally just destroyed my trust, Joseph was so attentive to what I actually needed. I felt fully informed & understood at every stage of the process. I highly recommend. Thank you so much, Joseph!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Can definitely recommend

Michelle was great to deal with when preparing our wills and a family trust. She explained everything very clearly, gave us all our options and very patiently answered all my queries !
I would not hesitate to recommend this service.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Patrick was brilliant from start to…

Patrick was brilliant from start to finish. He made the whole process of writing our will and sorting the powers of attorney really straightforward. He explained everything so clearly and made sure we understood what was best for our family. It’s such a relief knowing everything is in place for the future and our children are protected. I’d definitely recommend him to anyone looking for friendly, professional advice.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Michelle Pallett gave us comprehensive advice regarding Wills and Power of Attorney really pleased to have sorted and in place.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. Norman explained the process, procedure and legal requirements. Took their (his) time to find out my requirements up front, then had the legal discussion which considering the subject (will) was a pleasant experience.

October 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look