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Westminster Outdoor Living Reviews 

1,056
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide selection of the garden furniture, noting stylish finishes that completely transform outdoor spaces. Shoppers also mention the knowledgeable, friendly staff who provide a welcoming, pressure-free shopping environment during their visits. Buyers appreciate the professional delivery service, observing that items always arrive on time and are handled carefully. However, some reviewers were not happy when occasional product issues arose with items like table tops. Nonetheless, people noted that these unexpected problems were typically resolved quickly and professionally by the helpful team.

What people talk about most

Product

People report high satisfaction with the product offerings and overall quality. Reviewers frequently... See more

Staff

Clients share positive opinions on staff, noting that the team is incredibly helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, describing it as efficient, friendly, and professional... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products on offer.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. Still enjoying our garden furniture after many years. Westminster are always happy to answer any after sales query and their response times are incredible. Would recomme... See more

Company replied

Rated 5 out of 5 stars

Good quality garden furniture and pergola. Sean, Stuart & Nigel put up the pergola very professionally. Initially we were not happy with the lighting solution but Westminster helped as best they could... See more

Company replied

Rated 5 out of 5 stars

Justyna and the team are super helpful, and very knowledgable. We purchased a beautiful corner sofa set, the process was very well managed, delivery was prompt, everything was assembled on site and... See more

Company replied

Rated 5 out of 5 stars

Hugely impressed with both the sales advice, customer service and after care from Westminster Living. Being able to see the furniture and try it out made a massive difference, order came very quickly... See more

Company replied


Company details

  1. Outdoor Furniture Store
  2. Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Grill Store

Written by the company

Quality, Style, Value, Service: These are the very foundations of our company philosophy. They are the basis for every decision we make. The guiding force that has determined the company and its products has been a commitment to these core values. We have achieved success through consistency and investment, both in products and people. Growth, change and innovation are the qualities that define Westminster. We have 2 showrooms, located in Guildford & East Grinstead. We, as a company, are consistently inspired to embrace new ideas whilst we are always looking forward, our past of over 35 years is firmly rooted in tradition. We will never forget the value of simply, functional and comfortable furniture.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(1,056)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from the delivery team

Great service from the delivery team - Sam Stewart was super helpful with great advice. Highly recommended.

March 6, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, we will pass your comments to Sam and Stewart!
Enjoy your furniture!
The Westminster Team

Rated 5 out of 5 stars

Love our pergola

Love our pergola - looks fantastic and will be so useful.
Thanks to Fiona in the showroom and to Dan, Carter and Paul for the installation.

March 3, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, Fiona & the delivery team will be thrilled. Enjoy your Pergola - The Westminster Team

Rated 5 out of 5 stars

Garden Pergola Recently purchased a garden pergola…

Recently purchased a garden pergola from the store in East Grinstead. Everyone we dealt with was helpful and informative about the quality and design of the product. Fitting crew of Stuart and Sam went out of their way to ensure it was assembled securely.

February 16, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, we will pass your comments to our delivery team who will be thrilled.
Enjoy your furniture!
The Westminster Team

Rated 5 out of 5 stars

Tomorrow Range

We bought the Tomorrow Range and are delighted with the quality of the furniture from Westminster. The customer service from start to finish was excellent too.

February 14, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review!
It was our pleasure to deal with your order & we will pass your lovely comments
onto our colleagues - enjoy your furniture.
The Westminster Team

Rated 5 out of 5 stars

Absolutely wonderful company to deal…

Absolutely wonderful company to deal with from ordering to delivery 5 star all the way

February 13, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review!
It was our pleasure to deal with your order & we will pass your lovely comments
onto our colleagues - enjoy your furniture.
The Westminster Team

Rated 5 out of 5 stars

Thank you Sue.......

Bought our third Pergola from Sue at Westminster in East Grinstead. Great service & very friendly. Thank you for all your help Sue, look forward to having the replacement Pergola installed ready for the warm weather.

February 5, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, Sue will be pleased you were happy with her service.
Enjoy your furniture - The Westminster team

Rated 5 out of 5 stars

Really impressed with the customer…

Really impressed with the customer service provided by Sue at the East Grinstead store who has served us on two occasions. Great products and fantastic delivery service. 5 star products.

January 16, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, Sue will be pleased you were happy with her service. Enjoy your furniture - The Westminster team

Rated 5 out of 5 stars

We have just taken a delivery of garden…

We have just taken a delivery of garden furniture from Westminster and the service was outstanding- Nigel,Paul and Stuart arrived early and nothing was too much trouble - everything placed where requested and other furniture moved to accommodate the new. Would highly recommend them. Thank you

January 13, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, we will pass your comments to our delivery team who will be thrilled. Enjoy your furniture!

Rated 5 out of 5 stars

Excellent service from Nathan and Gavin…

Excellent service from Nathan and Gavin delivering our new outdoor sofa. Efficiently managed to work around access problems with a smile! Many thanks!

January 11, 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Many thanks for your kind review, we will pass your comments to our delivery team who will be thrilled - enjoy your furniture! The Westminster Team

Rated 5 out of 5 stars

Carter and Dan, can and do!

Carter and Dan who delivered our garden furniture rise to the challenge of delivering over my neighbours fence without question, smoothly and efficiently.
Thanks very much, job well done, all packaging taken away.
If ever I move house, they're the kind of guys I need.

November 10, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, we will pass your comments to our delivery team who will be thrilled. Enjoy your furniture - the Westminster Team

Rated 5 out of 5 stars

Love Westminster Outdoor Living

Love Westminster Outdoor Living - great quality outdoor furniture, very helpful in-store staff, and the guys who delivered (Dan B and Carter) were on-time, friendly, and left no mess

November 11, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review!
It was our pleasure to deal with your order & we will pass your lovely comments
onto our colleagues - enjoy your furniture.
The Westminster Team

Rated 5 out of 5 stars

Westminster outdoor living- fantastic service & quality

I have used Westminster outdoor living a few times- Fantastic quality and professional and friendly service. The delivery men (Carter & dan) went out of their way and moved my old furniture. They also turned up on time. Thank you very much for everything Westminster.

October 31, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you Mr Wade!
It was our pleasure to deal with your order & we will pass your lovely comments
onto our colleagues - enjoy your furniture.
The Westminster Team

Rated 5 out of 5 stars

Excellent Service.

Really good product and delivery service from Dan and Charlie was outstanding. Very courteous, helpful and knowledgeable. Would recommend.

October 13, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review!
We will pass your comments on to our Delivery Team who will be thrilled you were happy with our service.
Enjoy your furniture -
The Westminster Team

Rated 5 out of 5 stars

First Class Service and Product.

The two delivery gentlemen Dan B and Charlie, could not have been more accommodating and helpful. Carrying everything though a neighbours garden and over a fence. First class job. Would recommend them to anyone who cares about Service.
The furniture looks amazing.

October 18, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review!
We will pass your comments to our Delivery Team who will be thrilled you were happy with our service.
Enjoy your furniture -
The Westminster Team

Rated 5 out of 5 stars

Great service all round

Great service all round... Buying the gazebo was a pleasure. Westminster has very friendly, helpful and knowledgable sales staff. The delivery guys, Dan B and Charlie were extremely helpful and careful doing their stuff and I recommend paying for them to put it together. The gazebo is amazing.

October 17, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review, Mr. Marshall,
We will pass your comments to our Teams who will be thrilled you were happy with our service. Enjoy your furniture.
- The Westminster Team

Rated 5 out of 5 stars

Westminster Garden Furniture

Charlie and Dan B delivered our new garden furniture today. Great, friendly service - where able to tell us all about the product and how to care for it. Took time to tell show how to fix the modules together and unlock if needed to be moved (very easy).
Really pleased furniture and the service.

October 11, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you Mr Doocey!
It was our pleasure to deal with your order & we will pass your lovely comments
onto our colleagues - enjoy your furniture.
The Westminster Team

Rated 5 out of 5 stars

Excellent customer service! Thank you

Great delivery and collection service from Westminster Outdoor Living Team. Table top was delivered and old one collected by Dan B & Elvis. They provided excellent customer service and were extremely caring and professional. Thank you so much!

September 23, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review David & Maz.

We are so pleased to hear that you had such a positive Westminster Experience.

We will pass your comments to Dan & Elvis.

Many Thanks,
The Westminster Team

Rated 5 out of 5 stars

Carter and Charlie

Carter and Charlie delivered our furniture on the 12 August 2022, they were polite and helpful, nothing was too much bother and took away all packaging. They kindly put the furniture in the position we asked.

August 12, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, we wil pass your comments to our delivery team who will be thrilled. Enjoy your furniture - The Westminster Team

Rated 5 out of 5 stars

Great Delivery!

Dan B and Shaun delivered everything and nothing was too much trouble - top class service and highly recommended. Over the moon with the quality of the Sunbrella products as well.. defo worth the premium!

September 8, 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review Mr Rickards.

We are so pleased to hear that you had such a positive Westminster experience. We will pass on your regards to the Team.

Best Regards

The Westminster Team

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