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Westminster Outdoor Living Reviews 

1,056
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide selection of the garden furniture, noting stylish finishes that completely transform outdoor spaces. Shoppers also mention the knowledgeable, friendly staff who provide a welcoming, pressure-free shopping environment during their visits. Buyers appreciate the professional delivery service, observing that items always arrive on time and are handled carefully. However, some reviewers were not happy when occasional product issues arose with items like table tops. Nonetheless, people noted that these unexpected problems were typically resolved quickly and professionally by the helpful team.

What people talk about most

Product

People report high satisfaction with the product offerings and overall quality. Reviewers frequently... See more

Staff

Clients share positive opinions on staff, noting that the team is incredibly helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, describing it as efficient, friendly, and professional... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products on offer.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. Still enjoying our garden furniture after many years. Westminster are always happy to answer any after sales query and their response times are incredible. Would recomme... See more

Company replied

Rated 5 out of 5 stars

Good quality garden furniture and pergola. Sean, Stuart & Nigel put up the pergola very professionally. Initially we were not happy with the lighting solution but Westminster helped as best they could... See more

Company replied

Rated 5 out of 5 stars

Justyna and the team are super helpful, and very knowledgable. We purchased a beautiful corner sofa set, the process was very well managed, delivery was prompt, everything was assembled on site and... See more

Company replied

Rated 5 out of 5 stars

Hugely impressed with both the sales advice, customer service and after care from Westminster Living. Being able to see the furniture and try it out made a massive difference, order came very quickly... See more

Company replied


Company details

  1. Outdoor Furniture Store
  2. Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Grill Store

Written by the company

Quality, Style, Value, Service: These are the very foundations of our company philosophy. They are the basis for every decision we make. The guiding force that has determined the company and its products has been a commitment to these core values. We have achieved success through consistency and investment, both in products and people. Growth, change and innovation are the qualities that define Westminster. We have 2 showrooms, located in Guildford & East Grinstead. We, as a company, are consistently inspired to embrace new ideas whilst we are always looking forward, our past of over 35 years is firmly rooted in tradition. We will never forget the value of simply, functional and comfortable furniture.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(1,056)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent delivery experience

Sam and Steward delivered our furniture last week. What nice guys, delivered with care and nothing was too much trouble. We paid for white glove service which was well worth the money. Unfortunately a leg on the corner sofa was damaged on delivery but they changed the item the same day (which involved another 6 hour round trip for Sean who was also delightful) so everything was sorted with no dramas. Couldn’t rate this company highly enough. Will definitely be using again. Great quality products.

July 26, 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your review. Sam and Stewart will be delighted to hear your kind words and are so glad that Sean was able to resolve your issues. Kind Regards - Westminster

Rated 5 out of 5 stars

Great service

Sam and Sean were polite, friendly and quick delivering and assembling my garden furniture. Great service. Thank you guys

July 18, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Excellent service from Sean and Sam

Excellent service from Sean and Sam, very friendly and responsive. They came back as promised to replace the initial umbrella that was faulty, very efficient. Thank you for an excellent service.

Sam

July 18, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Outstanding service!

Outstanding service from Sam Currie in the Guildford store. 3 days from our order being placed to sitting on our beautiful new Excel sofa set in the sunshine in St Ives, Cornwall. Sam could not have been more helpful and the quality of the sofa is up to the usual Westminster standards. Would highly recommend!

July 10, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Westminster Outdoor Living in Guildford

Very pleased that this new showroom has arrived in Guildford. We had two visits and met with Sam and Justyna who were absolutely delightful, knowledgeable and have the balance right with offering advice and allowing time to browse. It is so refreshing to find garden furniture that is different from the garden-centre rattan options. An order has been place for the Moon sofa's and armchairs - very much looking forward to the delivery.

July 9, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our sales team will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Quality, Quality, Quality

Can’t fault the service we got. As the saying goes “You get what you pay for”

The attention to detail on our outdoor sofa is something to behold. Lots of comments from friends at how good our new outdoor area now looks once Westminster has furnished it.

Thank you

Scott.

March 22, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Westminster Outdoor Living Delivery

Sean & Mark have just delivered our garden furniture from Westminster Outdoor Living. Furniture was very well packaged and protected during transit, very professional service and all packaging was taken away by Sean & Mark. Excellent.

July 5, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery team will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Superb!

Excellent from purchase to installation. Thank you Justyna, Mark, Paul and Stewart - we love our pergola!

June 21, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Fantastic experience with Westminster…

Fantastic experience with Westminster Outdoor Living. We were very well looked after by two very knowledgeable and extremely pleasant sales ladies Fiona & Sue at the East Grinstead showroom. Delivery was within a week of ordering and Sean & Sam the delivery team provided a first class service. Highly recommend this company and their products. From sales to installation everything was very straightforward.

May 26, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

More great furniture

Ordered more furniture from a clearance range that we have already. Wanted more but not in current stock, so really pleased to find it discounted!
Really helpful and very pleasant delivery driver called Sean.

May 3, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery team will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Knowledgeable and Efficient

Thank you to Sue in the East Grinstead showroom for being so helpful and knowledgeable, and to Sean and Mark for their efficiency in delivering and setting up. We're delighted with our purchase.

June 4, 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

I've had a wonderful experience with…

I've had a wonderful experience with Westminster Outdoor Living so far! From the customer service at the Guildford showroom to the delivery, it was so seamless and felt like a very high end operation. Sean and Mark were quick and efficient with the assembly and the furniture looks phenomenal! I am so excited about the quality and look of the set. I am still waiting on some back ordered items, but I was expecting a wait so that is not a worry now. Looking forward to having our patio be the oasis I've been dreaming of!

June 4, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Excellent service and great furniture

Excellent service and great furniture. My thanks to Sean and Mark for their courteous and efficient delivery and construction of the furniture and for taking away every last bit of packaging and no cats.

May 30, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from the Guildford store. I really love the quality and style of the products. The new interest free option meant that I didn't have to defer my purchases until next year.

May 5, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

East Grinstead Showroom and Sean delivery service

Have now placed our 3rd order with Westminster, started in Elements in Bluewater, now moved on to the showroom in East Grinstead. Ordered on a Monday with the help of the brilliant Sue and Fiona, had a delivery arranged for the Friday straight away, was delivered by Sean and colleague. Had a faulty parasol, which Sue, Fiona sorted and Sean kindly came back and replaced it next day for bank holiday weekend. Showed us it fully working. One very happy customer, thanks team…

May 25, 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Delivered as stated

Delivered as stated, Mark and Stuart quickly set up our lovely outdoor table.
They were professional and courteous throughout clearing up after everything was completed to our approval.
They even helped move our old furniture.
Very happy with our purchase.

May 24, 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Great service solving a warranty repair

We had a problem with a chair which was under warranty. We rang Westminster. They said: it was no problem and they would come back with a delivery date for the replacement piece. They rang back in under two hours giving us the date of delivery. When the delivery date arrived they arranged the delivery and fitting of the piece. We are local, so Sean arrived the next day and our lovely chair was quickly restored to new. Both he and the rest of the team involved should be congratulated as the service from everyone was polite and efficient and everything happened as they said it would - often a rarity in this day and age

May 22, 2024
Unprompted review
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Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Sean and Mark arrived on time

Sean and Mark arrived on time. Did a perfect job and left patio as they found it. Excellent service and Great Company.

BB

May 22, 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Jason in the Chelmsford showroom was more than helpful and when delivered, Mark and Nathan assembled the furniture quickly and efficiently. Would thoroughly recommend!

May 17, 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

Rated 5 out of 5 stars

Sean and Nathan delivered our furniture…

Sean and Nathan delivered our furniture and were very careful and made sure everything was arranged just as we wanted.

May 14, 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Many thanks for your kind review, our delivery & sales teams will be thrilled you were happy with their service. We hope you enjoy your furniture - Westminster Outdoor Living

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