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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including packaging, boxes, and custom-printed items, often highlighting their professional appearance and durability. Many appreciate the efficient service, quick order processing, and fast delivery, noting that their orders arrived promptly and accurately. The ability to order custom branding in smaller quantities is also a significant advantage for many businesses. However, some people were dissatisfied with issues related to order accuracy, reporting incorrect logos, quantities, or colors. A few other people also felt that the delivery service could be inconsistent, with some experiencing delays or lost parcels. Additionally, some customers mentioned difficulties with communication regarding tracking and occasional problems with damaged packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional print quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional print quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast delivery... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the reliability,... See more

Order

Reviewers highlight positive aspects of order. Many customers appreciate the flexibility to order in smaller... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ? Website is easy to us... See more

Company replied

Rated 5 out of 5 stars

Truly high-quality packaging and excellent service! I was contacted four times via e-mail to make sure every detail was correct that shows how much care and attention goes into the process. O... See more

Company replied

Rated 5 out of 5 stars

I’m so happy to have found Westpack for my business packaging needs. I’ve ordered from them twice now and absolutely love their jewellery boxes - they’re high quality, sturdy, and have a very profes... See more

Rated 5 out of 5 stars

First and foremost, I love the fact that Westpack buys great packaging in bulk and is able to custom print smaller, more manageable quantities of boxes and gift bags than bulk suppliers demand. I... See more


Company details

  1. Packaging Supply Store
  2. Jewelry Equipment Supplier
  3. Packaging Company
  4. Packaging Store

Written by the company

Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Almost perfect.

Easy to order, affordable options for small business.
Not 5 stars, because I missed two things:
1) being able to navigate/search per size.
2) variety in bigger sizes. Not all jewelry is tiny :-)

September 18, 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Thank you for your kind words and for taking the time to share your feedback.
We really appreciate your comments about size navigation and larger sizes.

Could you let us know which specific sizes you are looking for? Your input helps us improve our assortment and make it easier to find the right products.

Thank you again for choosing Westpack.

Best regads,
Martin/Westpack

Rated 5 out of 5 stars

Everything was so great

Everything was so great, from choosing the packaging size, form, color, custom logo, and shipping. The customer service was so great, we had few chats about the design, and then I got my order on time. The quality of logo printing on the boxes and the cutting of the boxes were so good. I very much recommend WP.

October 1, 2025
Unprompted review
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Rated 3 out of 5 stars

Color Don't Match - Shallow Debossing

Totally happy with customer service and the delivery time. Sadly not so satisfied with my last order, usually i order boxes from the Boston range in grey hovever i've being advised they are discontinued and rebranded as Boston Eco,
On comparing the new boxes received with the older from previous orders the color is not matching, it is lighter and i really prefer the older grey.
Other disappointment is the logo, i asked for a debossing this time instead of my usual silver and the debossing is very shallow which make the logo invisible at first sight, especially on a dark color like grey.

September 22, 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hello, thank you for rating us on Trustpilot. We have decided to change all the items we can to the most eco friendly version, we can. This may cause some small changes in the paper colour. We are sorry if you prefer the older version, as we are not able to supply that anymore, because the paper is not FSC-certified.
Changing from a foil print to a debossing is will show a big difference. You can always order a sample first, so you know the result before placing an order.
I usually recommend to print in the same colour as the box instead of a debossing, if you prefer to have a more subtle logo on your boxes. That will make the logo more visible and is also a matter of taste.
I cannot find your actual order from the information here, but if you have any further questions, just write to me at jra@westpack.com and I will be happy to assist you.
Best wishes
Jeanne, Westpack

Rated 5 out of 5 stars

Great company

Great company. Have been working with them for a few years now for my small jewellery business.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

I regularly use Westpack for my small…

I regularly use Westpack for my small business and have always loved their packaging — especially the Santiago Rose boxes with black inserts, which make my jewellery look so special.

Recently, I decided to move over to the Frankfurt Rose boxes. They’re lovely, more compact, and even cheaper to post — but the foam inserts are pink, which really doesn’t complement my jewellery the same way. I reached out to Westpack to ask if I could swap the pink inserts for black ones, but was told I’d need to order 8,000 boxes to do that.

As a small business, that’s just not possible. It’s disappointing — why can’t we live in a world where the answer is “of course, we can help with that”? Small businesses deserve flexibility too, not to be penalised for ordering in smaller quantities.

I’ve also noticed that I used to receive discount codes, but now there are none. I can’t help but feel these are reserved for larger businesses, which is a real shame. Supporting small businesses should be just as important.

September 4, 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Sarah
Thank you for your feedback.

I am very sorry, that the latest experience you have gives you a feeling, that we do not have focus on small customers.
We really do a lot to make sure to never focus on customer sizes. A customer is a customer no matter if they need 48 boxes og 48000 boxes. All customers deserves a good experience.

We have a high focus on smaller businesses. Therefore you are able to buy 48 boxes with logo. We handle all the custom when entering UK, so it is as easy as possible to order.

In our web shop we do a lot of effort to have a huge range of different boxes, sizes, colours, designs etc. But when a box is designed (for example a rose box with rose insert) then the boxes are produced and stocked like this.
If a customer want this to be altered it is correct we can't just take out the foam and change to another foam.
This will be a total different box in our system and therefore a special box.

I will contact you by mail also, as I prefer to have the dialogue and solution by mail.
Thank you.

Kind regards
Henrik Hansen
CCO Westpack

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Rated 5 out of 5 stars

I absolutely love doing business with…

I absolutely love doing business with Westpack. As a small business, I appreciate low minimum order quantity, and affordable prices. Customer service is outstanding and company is providing consistently excellent service, with every single order. I can't praise them highly enough, but if you're wondering if you should place your order with Westpack, my answer is YES!

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely love my boxes and bags

Absolutely love my boxes and bags. Quality is fab and got them so quickly. Im based in South Africa and got my products in about 2 weeks. Customs and duties were about R2400 for 48 ring boxes, 48 pendant boxes and 100 small fabric bags.

September 17, 2025
Unprompted review

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