WGU - Western Governors University Reviews 3,893

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the positive user experience, particularly appreciating the flexibility to learn at their own pace and the affordability of the programs. Many people found the self-guided structure ideal for their busy schedules, allowing them to complete degrees efficiently. The support from mentors and staff is often praised, with many feeling encouraged and guided throughout their academic journey. However, some customers also noted issues with the proctoring process for exams, describing it as problematic. There were also mentions of inconsistent experiences with customer service, with some people reporting unhelpful responses or difficulties getting clear answers. A few other people also felt that the evaluators and course instructors sometimes provided unhelpful feedback or were not adequately aligned, leading to frustration.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the kindness,... See more

User experience

Consumers generally express high satisfaction with the user experience, particularly praising the flexible,... See more

Customer service

People report ambiguous experiences with customer service. Many consumers express frustration with a lack of... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express dissatisfaction, citing a rigid... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordability, flat-rate tuition,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WGU was a great way to earn my MBA! I loved being able to go at my own speed and prove my competence without having just to spend time with my butt in a seat. It's a great way to earn your degree if y... See more

Company replied

Rated 5 out of 5 stars

WGU made getting a master's degree possible for me. Though I am a teacher, wife, and mother of two active boys, I was able to complete my degree on my own timeline. I could work at my pace and still... See more

Company replied

Rated 5 out of 5 stars

Because WGU is competency-based, I completed a two-year master's degree program in four and a half months. I worked my tail off, but it is doable. Because I did this, I only paid for one semester, whi... See more

Company replied

Rated 5 out of 5 stars

I am a single mother with a full time job. My daugher is involved in extracurriculars so we stay busy. I was able to complete my program at my own pace and I made my own schedule with class work. All... See more

Company replied


Company details

  1. #4 of 4 best companies in University

Written by the company

Here at WGU, we believe that talent is universal—even if opportunity isn't. Higher education is the best way to bridge that gap, but traditional higher ed wasn't built for the realities facing many of today's students. So we created a university focused on expanding access to education around the country. We've innovated with students in mind, giving them the flexibility and freedom they need to succeed in today's workplace.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Rated 4 out of 5 stars

Convenience

Convenience, Affordability, On-Demand Instructor Access, and Course/Program Availability

September 12, 2025
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Reply from WGU - Western Governors University

Thanks for sharing your great review, Larry! We are so glad that WGU was able to be what you needed!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we're excited for what is next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I never thought I would be a University Graduate

Being able to make fulfill my dream of obtaining my BA is one of highlights of my adult life. WGU gave me the opportunity to do so, at my own pace and time. Their flexibility with course completion allowed me to still be a mom, and a wife.
I'm grateful for the help and assistance I received during my program.
I look forward to starting my Masters program in January to fulfill yet another goal and dream.

September 4, 2025
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Reply from WGU - Western Governors University

That is so awesome to hear, Anthony! It is incredible to see what our students can do. We’re so glad that you could take advantage of the flexibility of the program, and that you got the support you needed here.

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we can't wait to have you back if that's the case! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 1 out of 5 stars

Warning, research before committing.

The program started ok. I am very independent and can complete work on my own. The school's setup is designed to save money and complete coursework efficiently. One issue with this institution is that it is very compartmentalized. There is no communication between the departments. This makes solving issues extremely difficult. As far as exams for the school, they are proctored, and you can take them at home. The proctors don't follow one standardndard. There is one proctor that I could barely pass their requirements, even when I was in an empty room. The other proctors, as long as I passed the checks, it went smoothly. When writing papers, the people checking them are not supposed to have access to your information. It is supposed to be completely non-biased. They aren't even supposed to know who wrote the papers. Yet have been flagged for not adhering to professional integrity. Why, because this paper isn't written in the same style as my last paper. I stated my concerns from the beginning that I could not take time out of work for student teaching. I was told "we will cross that bridge when we get to it", "take out a loan", and "don't worry about that right now. I kept asking, but I was already enrolled and making great progress through the classes. I have hit the clinical stage now and have been forced to change degrees. They state that there is no way to work at the school (which is very willing to work with me) while student teaching. The district actually moved me to a school and position to make sure I could work and do student teaching. Well, that is something that I cannot do with WGU. So I have changed to a non-licensure degree. This will add even more challenges for me. I can choose an alternative path to licensure; thankfully, that is an option. As long as I manage to get my Bachelor's degree. Having to change degrees, I am now required to take three additional classes. Simple classes, same content as what I have already done, with different names.

October 15, 2025
Unprompted review
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Reply from WGU - Western Governors University

April, we thank you for your feedback and for bringing forward these concerns. We are sorry to hear that your degree was not what you hoped for. With the changing market for higher education, there are, unfortunately, oftentimes adjustments made to degree programs.

However, rest assured, we do understand the impact this may have on those within these degrees. What you shared is valuable to us, and I want you to know that we are passing this along to the proper departments so we can improve. Feedback like yours helps so much with streamlining processes to improve the student experience from here forward. Thank you again for your time and attention with this.

Rated 5 out of 5 stars

Amazing team and resources

Studying online requires a substantial amount of discipline and motivation. However, the burden becomes much more manageable with the incredible support provided by the WGU team. I am incredibly grateful for the guidance and encouragement I have received from my mentor and instructor, which has been instrumental in helping me achieve my goal of completing my degree within my own schedule.

August 27, 2025
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Reply from WGU - Western Governors University

We agree, Kervin. Online learning is not easy, and it's not for everyone! But we are so glad you had the discipline to power through! We truly want to provide the support that our students need; it really takes a village! We are so glad you were able to finish your degree and come out with the knowledge that you have now! That is incredible!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, wishing you the best with what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 4 out of 5 stars

Mentor…

I struggled with my first mentor and felt like I was failing her every week. When I got my new mentor she helped me get to the finish line and encouraged me every step of the way. I couldn’t have done it without her.

August 25, 2025
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Reply from WGU - Western Governors University

We appreciate your feedback with this, RD, and we are sorry to hear that was the case. We are grateful that you were able to push through and finish strong! We do our best to provide this support to our students. Thanks for sharing your great review.

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, wishing you the best of luck with what is next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

No regrets

The program fit my learning style and schedule perfectly!

August 26, 2025
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Reply from WGU - Western Governors University

Thanks for sharing your great review, Eric! We are so glad our program was such a great fit for you!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU Experience

The flexibility and cost is what drew me to WGU. The mentorship, competency-based credit, instructors, and student services is what sealed the deal. My experience with my mentor was phenomenal and she was definitely my rock and sounding board.

August 26, 2025
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Reply from WGU - Western Governors University

Ashley, we're glad that you could take advantage of the Competency Based Model and get through classes that you were already knowledgeable about! We are also so glad that your Program Mentor could give you the support you needed while enrolled in our program! We love to see this happening, as it helps our students shoot for their dreams!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, wishing you all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

The best university to attend, with support that is nothing short of incredible.

My experience with WGU’s online courses has been both flexible and empowering. The self-paced structure allowed me to balance my education with work and personal responsibilities, while still staying on track toward my goals. The course materials were clear, well-organized, and focused on real-world application, which made the learning experience practical and engaging. Support from mentors and course instructors was always available, providing guidance and encouragement throughout the journey. Overall, WGU’s online program gave me the freedom to learn on my own schedule while building strong professional and academic skills. I was promoted from Director of Housekeeping to Assistant Administrator to Director of Case Management all while doing my course.

August 31, 2025
Unprompted review
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Reply from WGU - Western Governors University

We love to hear this, Tanisha! We really do try to help with our materials being concise and relevant to our students. It really can be so empowering to find that you can finish your degree in a time that works for you, and you have the resources to do so! Along with our faculty support, this makes for an environment where students like you can thrive! And congrats on your promotion! That is such a testament to what our students can do here: reach for the stars!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU and it’s perks

WGU gave me the opportunity to earn the degree I started years ago in less time and without missing out on any of my kids games. When I decided I wanted to go back to college it scared me that I would have to change my schedule to fit the college schedule. WGU made it possible for me to complete my classes on my own time and schedule. All of my instructors were so great to respond when I needed help and even better at reaching out to me with helpful tips and tricks when I was stuck. I used WGU for my Bachelors and Masters degrees and both times I had wonderful mentors that helped keep me motivated and were always so helpful and encouraging. I would recommend WGU to anyone looking to go back to school.

August 8, 2025
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Reply from WGU - Western Governors University

What a wonderful story of your journey here, Willa, and we appreciate your stellar recommendation! Thank you! You are a true testament to why we have WGU. It enables our students with busy schedules the flexibility for their time and to complete their degree in a manageable manner! You are incredible!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we can't wait to see what you do next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

An Unforgettable WGU Graduation Experience

From start to finish, my college commencement experience was nothing short of amazing. It began with the opening party, designed to bring together students who might have never crossed paths otherwise, and ended with a grand commencement that left a lasting mark on all of us. I truly felt special, seen, and celebrated.

The support offered throughout both events was unmatched. There were people everywhere ready to guide us, helping us find our way, fixing caps, gowns, and stoles, and making sure every detail was in place. Everything was seamless and intentional. The Hall of Celebration at the end was such a thoughtful touch and it wrapped up the entire experience beautifully.

I genuinely enjoyed myself at both events, and the speakers brought so much inspiration to the day. If I had to give one small note, it would be the food. It could’ve used a little more flavor. But honestly, that was such a minor detail compared to the overall experience.

The WGU graduation was executed with excellence, professionalism, and heart. It was a 10+++ in every way, and I’ll always look back on it as an unforgettable moment in my journey.

September 27, 2025
Unprompted review
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Reply from WGU - Western Governors University

Wow, thank you so much for sharing this about commencement, Candace, and we appreciate the feedback as well! Our graduates definitely deserve to be celebrated! We want you to feel appreciated for all your hard work and effort. It's so important to have that to carry you into the next part of your journey!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best on what is next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I have been taking classes at WGU and I…

I have been taking classes at WGU and I love the convenience of being able to complete classes on my own time. Also, testing is offered all through the night. I don't have to stress over taking time from my day job to complete my college degree.

September 30, 2025
Unprompted review
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Reply from WGU - Western Governors University

We are so glad you found that WGU worked well for you, Maria! We really love offering flexibility with so many things for our students, especially testing! We understand things can get a little crazy at times as a working adult, so it is incredible to see what you all do!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, best of luck with what's next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I liked how everything was organized…

I liked how everything was organized and planned.

October 1, 2025
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Reply from WGU - Western Governors University

Thanks for sharing your great review and this compliment, Joi! We love to hear it!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU offers a flexible program

WGU offers a flexible program, unstructured for you as the student to determine your education path and work flow for study and assignment completion. If you are motivated, dedicated, and a self-starter, this is a great university. If you need guided instruction, structure, and set due dates, this is not a good match for you. My program mentor was my greatest support and provided assistance for my education and professionally.

September 29, 2025
Unprompted review
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Reply from WGU - Western Governors University

We’re so glad that you could take advantage of the flexibility of the program, Melissa! We agree that WGU may not be for everyone, but for students that apply themselves and work hard, you can really see things through and reap the benefits of the work you did! We were so happy to provide you support with your degree!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we look forward to seeing what you do next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 1 out of 5 stars

Deceptive marketing practices, mentor sabotage, misconduct

I'm writting this as i'm being sabotaged by mentors, teachers, Title x, Conduct department, and the radical, hate crimes, delusional insanity blocking access to testing, blocking my graduation with the full program complete other then last two assessment tests with no good faith and all the legal proof I've had to turn them into the TEA and the OCR, and Federal Aid to remove the debt they created with their hate crimes and mental disability descrimination, and they love to attack you for freedom of speech and speaking up for what is right- does that remind you of anyone? WGU also pays to market this account . WGU is not trustworthy; they are out of date and have had to pay government fines for criminal activity toward students. I would never suggest this school, as it is not self-paced; it is gate-kept by the mentors who sabotage your success. This is an extremely abusive environment. They have wasted over a year of my life, impacting my well-being, and sneak behind your back because they are not professional and wish harm to their students. You have been warned.

September 29, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thank you for your review, Farrah. We are always looking for ways to improve the student experience, and appreciate your honesty in how we are doing. We will use this for our continuous improvement.

Rated 5 out of 5 stars

A great experience

I had 2 mentors during my time and both of them were absolutely fantastic!! They were so helpful and kept me motivated. WGU worked so well for my busy life and has afforded me the career change that I needed for me and my family.

July 15, 2025
Unprompted review
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Reply from WGU - Western Governors University

We are so glad that your Program Mentors could give you the support you needed while enrolled in our program, Erica! It sounds like you were really able to make great use of your time here, and we were so happy to support you along the way! Students should feel motivated to achieve their goals!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! All the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

The accommodation for me and my…

The accommodation for me and my daughter. It was just the two of us. The staff made her feel welcomed and a part of the experience. It was a relief for me and I am grateful for their understanding.

September 27, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thanks for sharing your great review, Josie. We are glad you enjoyed the experience you had here! We were happy to have you!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, can't wait for what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Love it

Commencement was great. Everything was great.

September 27, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thanks for sharing your great review, Clo. We are so glad to hear you enjoyed it. We are here to celebrate you!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best to you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 1 out of 5 stars

Don’t enroll; financial services 0/10

Besides my amazing mentor, I was having to go through a financial aid dependency override this semester. This process takes way to long to start off with and the person handing my case keeps adding time keeping me from proceeding with my education by sending un related actions required documentations from me. And let’s not talk about every time I call financial services they don’t help. And have attitude. Would not recommend this school.

September 23, 2025
Unprompted review
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Reply from WGU - Western Governors University

We are sorry to hear of your financial aid experience, Pamela. Your feedback is appreciated. If you would like to give us some constructive criticism on what we might be able to improve we would certainly like to hear it, as we are always trying to improve the student experience. We are, however, glad to hear that you had a supportive Program Mentor! We do strive to have a good support system in place for our students. All the best to you. Thank you again for taking the time.

Rated 5 out of 5 stars

Best

My mentor was the absolute best. WGU has some amazing resources, making it impossible for you to be anything less than successful. I feel WGU cares as a whole and wants to see individuals reach their full potential in their desired field.

August 7, 2025
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Reply from WGU - Western Governors University

We agree, Michelle! We love to see our students reaching their full potential! We are so happy to hear that you enjoyed your time at WGU. We are also so glad that your Program Mentor could give you the support you needed while enrolled in our program!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 1 out of 5 stars

They charged the wrong tuition in March…

They charged the wrong tuition in March of 2025 and then the correct amount in April 2025. They claimed to have sent the funds back to the government for the first charge they made in error but, since I hadn't received the funds back, I was stuck with two loans for the same term. I finally had to file a lawsuit in mid August 2025 because the school basically wouldn't do anything. For 5 months I waited and tried to play nice with the school but since the funds weren't returned I had to take them to court.

September 5th, 1 week before the hearing I magically got the funds back to my student loan account. EXTREMELY unethical behavior from their financial aid office and a giant pain in the butt! It only took suing them to get my money back.

September 5, 2025
Unprompted review

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