WGU - Western Governors University Reviews 3,893

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the positive user experience, particularly appreciating the flexibility to learn at their own pace and the affordability of the programs. Many people found the self-guided structure ideal for their busy schedules, allowing them to complete degrees efficiently. The support from mentors and staff is often praised, with many feeling encouraged and guided throughout their academic journey. However, some customers also noted issues with the proctoring process for exams, describing it as problematic. There were also mentions of inconsistent experiences with customer service, with some people reporting unhelpful responses or difficulties getting clear answers. A few other people also felt that the evaluators and course instructors sometimes provided unhelpful feedback or were not adequately aligned, leading to frustration.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the kindness,... See more

User experience

Consumers generally express high satisfaction with the user experience, particularly praising the flexible,... See more

Customer service

People report ambiguous experiences with customer service. Many consumers express frustration with a lack of... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express dissatisfaction, citing a rigid... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordability, flat-rate tuition,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WGU was a great way to earn my MBA! I loved being able to go at my own speed and prove my competence without having just to spend time with my butt in a seat. It's a great way to earn your degree if y... See more

Company replied

Rated 5 out of 5 stars

WGU made getting a master's degree possible for me. Though I am a teacher, wife, and mother of two active boys, I was able to complete my degree on my own timeline. I could work at my pace and still... See more

Company replied

Rated 5 out of 5 stars

Because WGU is competency-based, I completed a two-year master's degree program in four and a half months. I worked my tail off, but it is doable. Because I did this, I only paid for one semester, whi... See more

Company replied

Rated 5 out of 5 stars

I am a single mother with a full time job. My daugher is involved in extracurriculars so we stay busy. I was able to complete my program at my own pace and I made my own schedule with class work. All... See more

Company replied


Company details

  1. #4 of 4 best companies in University

Written by the company

Here at WGU, we believe that talent is universal—even if opportunity isn't. Higher education is the best way to bridge that gap, but traditional higher ed wasn't built for the realities facing many of today's students. So we created a university focused on expanding access to education around the country. We've innovated with students in mind, giving them the flexibility and freedom they need to succeed in today's workplace.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Rated 1 out of 5 stars

Worst Governors University: Proctors issues with Deaf students

that school is worst for making deaf students to failed on exams. forces I and deaf students to drop out this school. Because their proctors are heavy foreign employees have serious problem with deaf students. Proctors keep block exams for "special needs." I and Deaf students are not special needs. just hearing loss, that all. Western Governors University made me drop out... twice!

September 22, 2024
Unprompted review
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Reply from WGU - Western Governors University

Thank you so much for taking the time to write this review, Tanner. We are sorry to hear of these concerns. We are always looking to improve the student experience, so we truly appreciate your feedback. I have passed your review along to the proper department.

Rated 4 out of 5 stars

WGU was a great way to earn my MBA

WGU was a great way to earn my MBA! I loved being able to go at my own speed and prove my competence without having just to spend time with my butt in a seat. It's a great way to earn your degree if you can be self-motivated and don't need your hand held throughout your learning process. The only negative I have to say is that the proctoring process on tests is absolutely ridiculous!

July 18, 2025
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Reply from WGU - Western Governors University

Thank you for sharing your review, Marla! We are so glad you found our Competency-Based Learning model to be helpful. We really want our students to be self-motivated, as this type of work ethic is great to carry with you after your degree! I hope you will be successful!

However, it’s regrettable to hear how you’ve been impacted by the assessment experience. I can assure you that our Assessment Services leaders take this very seriously and are working closely with Meazure Learning every day to get a resolution to the root cause(s). It is expected that service levels meet a high-quality standard of care for all WGU students. This feedback is incredibly important to us as we work through these concerns, and have been forwarded on to our Assessment Services team. We appreciate you letting us know how we are doing.

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Having a mentor you were in contact…

Having a mentor you were in contact with helped. I found the professors easy to communicate with, and they were always able to help me with an assignment.

July 30, 2025
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Reply from WGU - Western Governors University

We are so glad that your Program Mentor and Course Instructors could give you the support you needed while enrolled in our program, Pam! We find this type of help to be essential to what we provide at WGU, to help our students succeed!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we're so excited for your next journey! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I completed my Bachelor of Science in Business Managent

I completed my Bachelor of Science in Business Management at WGU in just one year, and it was an amazing experience. The competency-based model let me move at my own pace, which made balancing school, work, and life much easier. The mentors and faculty were supportive every step of the way, and the affordability made earning my degree possible without a huge financial burden. I’m proud to be a WGU graduate and highly recommend it to anyone looking for a flexible and career-focused degree program.

July 23, 2025
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Reply from WGU - Western Governors University

Thank you for your review, Romylio! We're glad that you could take advantage of the Competency-Based Model and get through classes that you were already knowledgeable about! We agree it is so important for degrees to be affordable, and for us to offer flexible pacing within a term! We were so glad to support you as well, and we're happy that you found a balance. We want our students to succeed. What an incredible story!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 1 out of 5 stars

Just Paying for a Piece of Paper

An alum warned me that at this school, you're just paying for a piece of paper and if you want to actually learn something, attend a different school. He was right. When you ask a question to the instructors or ask them to teach you something, if they don't know the answer, they tell you to Google it. All they know is the script from the online lessons, they have no critical thinking or problem solving skills. Overall, the programs don't prepare you for the real world. I would only recommend this school to someone who already knows everything in the subject area, doesn't need to learn anything new, but just needs that piece of paper showing they have a degree.

July 24, 2025
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Reply from WGU - Western Governors University

Thank you for sharing your concerns with us, Shane. We are sorry to hear that you don't feel like you learned anything during your time spent inside the program. If you would like to give us some constructive criticism on what we might be able to improve, we would certainly like to hear it, as we are always trying to improve the student experience. Thank you again for this feedback. We really wish you all the best.

Rated 5 out of 5 stars

WGU course tutors and instructors are…

WGU course tutors and instructors are very professional and helpful. They encouraged me to put more effort and gave me support whenever I needed it

July 15, 2025
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Reply from WGU - Western Governors University

We are so glad that your Program Mentor and Course Instructors could give you the support you needed while enrolled in our program! We really want this to be a seamless process where possible, and we are happy that this was your experience here!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, so excited for what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I truly enjoyed the WGU Boston…

I truly enjoyed the WGU Boston Commencement at TD Garden. The event was exceptionally well organized, with staff and volunteers ready to assist, answer questions, and ensure graduates were fully prepared for their moment. It was a memorable occasion worthy of any graduate, and I would highly recommend attending to anyone who has the opportunity.

August 23, 2025
Unprompted review
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Reply from WGU - Western Governors University

That's wonderful, Sean! Thanks for sharing your great review about Commencement. You all are incredible and deserve to be celebrated!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! Best to you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU and my Academic Pursuit.

WGU was exceptionally supportive and accommodating. Every aspect of their services and resources was noteworthy. Balancing a full-time job and a myriad of obligations, the support I received, starting with my assigned mentor and continuing with my professors, transformed my academic pursuits into an attainable reality.

July 10, 2025
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Reply from WGU - Western Governors University

That's so awesome to hear, Edgar! It sounds like WGU ended up being a great fit for your needs! We were so glad to offer the support to you! Degrees should be attainable, and we are so proud of you and your effort!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, can't wait to see what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Spring'25 WGU Graduate

As a non-traditional student, WGU made going back to school accessible. I had great support from my instructors and program mentor.

July 31, 2025
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Reply from WGU - Western Governors University

We are so glad you found support here, Kenny! We do our best to make sure our students find a program that works for them, and provide support to carry you through!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

It was an unforgettable experience

It was an unforgettable experience. I wish I had known about WGU before completing my bachelor's degree at another university. The professors were excellent, especially my mentor, Jeff Stevens. He never let me give up and always encouraged me to continue my master's degree. The experience was unique and perfect.

May 19, 2025
Unprompted review
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Reply from WGU - Western Governors University

Your story is incredible, Johanna, and a true testament to the spirit and tenacity of WGU students! You work so hard, and we are so happy to provide the support! We are so glad your Program Mentor was so consistent with you. It's so important to us to make sure students feel seen, and we do our best to do so! One by one! Thank you for sharing this with us!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! You'll do amazing with what's next, and we can't wait to see it! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

10/10

I've completed remote, online degrees from 3 different universities. The traditional campuses are still trying to make virtual learning a shadow of classroom learning. WGU takes the asynchronous learning model and amplifies its strengths, creating a proram that meets the unique needs of adult learners with busy schedules. WGU doesn't waste my time, but helps me demonstrate my exisiting knowledge and expertise in the most efficient way. The faculty are kind, supportive, and accessible. WGU is my first choice for anyone balancing school and work.

July 4, 2025
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Reply from WGU - Western Governors University

Kelly, this is incredible to hear that you found our learning model to be of worth to you! We really try to embody this here, so that our students can succeed! We also understand flexibility is key, so we are glad this made a difference for you. Thank you for the stellar review! I know we, as WGU staff, were happy to support you!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best with your new journey! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 3 out of 5 stars

Change degree requirement and won’t bridge previously taken courses from them.

They will change degree requirements which will leave you retaking some courses even if they are less then a year which you have previously passed. They don’t bridge some of the courses so you will end up retaking it again and paying for it again.

July 9, 2025
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Reply from WGU - Western Governors University

Thank you for taking the time to let us know your concerns, Kathy. We are sorry to hear that the experience was not up to par, along with the degree restructuring and updates. We are passing this feedback along to the proper departments, and please note that it will be utilized to continue to improve the process.

I do, however, still want to wish you congratulations on your degree! I know it can be difficult, but we are still glad you saw it through! That really embodies the values of WGU and the strength of our students. Wishing you the very best with what's next.

Rated 5 out of 5 stars

Fantastic organization that truly cares…

Fantastic organization that truly cares about its students. Help is always available and accessible. Great experience! Great instructors, mentors and staff make the challenges much more manageable and easy to succeed

August 25, 2025
Unprompted review
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Reply from WGU - Western Governors University

That's awesome to hear, Charles! We know school can be a journey to power through, and we are happy to provide support throughout so our students can succeed, as you said! It really takes a village at times!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we wish you all the best on what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

My experience was incredible

My experience was incredible, thanks to the WGU team, staff, faculty, and board. You all did an amazing job from start to finish, making me feel proud to be a part of the WGU family.❤️

August 23, 2025
Unprompted review
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Reply from WGU - Western Governors University

We are so happy your experience was so great, Marge! We try to create an environment here where our students feel supported, and we're glad to have had you as part of our WGU family! Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we wish you all the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

They have taken university education to…

They have taken university education to a new level.

June 17, 2025
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Reply from WGU - Western Governors University

William, thank you for taking the time to give your stellar review! We are so glad to provide this type of higher education to students!

Here's a link to our Refer-a-Friend program if you'd like to invite your friends and family to learn more. If they do, you'll get some WGU swag to enjoy too! Congrats on your new degree, best of luck! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

What made my experience great

What made my experience great? Having the ability to gain a recognized degree without having to waste years of life. I was able to access the material and learn at my own pace, while having a community (Facebook, Reddit, Discord) to help guide me and support me. Being assigned a personal mentor to reach out to when I am feeling down so they can offer guidance for my next move. The only negative towards WGU is the live proctoring that takes place as there could be issues during that process that is hectic.

June 17, 2025
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Reply from WGU - Western Governors University

We agree, Nathen, it is important for us to help you manage that time effectively when it comes to your degree. Your time is valuable, and we want to make sure degrees here are feasible and timely! And we love the ability to have many support resources, including help from our staff! Thank you for your feedback on the proctoring process as well. Please know this has been noted and passed on to the proper department.

Here's a link to our Refer-a-Friend program if you'd like to invite your friends and family to learn more. If they do, you'll get some WGU swag to enjoy too! Congrats on your new degree, best of luck with what's next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 4 out of 5 stars

The onboarding has been great they are…

The onboarding has been great they are very detailed and helpful

July 9, 2025
Unprompted review
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Reply from WGU - Western Governors University

Thank you for your review, Marquila! We are so happy to hear that you found our onboarding helpful! If you are just starting your program, we really wish you the best of luck with your degree! You'll do great!

If you have finished your program already, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree if you have finished it! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU has been the greatest blessing of…

WGU has been the greatest blessing of my life. This school has helped me restart my career and helped me see many possibilities. Forever grateful.

June 6, 2025
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Reply from WGU - Western Governors University

Shabnaj, thank you for sharing this beautiful review! We are so glad WGU has enriched your life for the better and that it has paved the way for new opportunities within your career! We are grateful to have had you!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best on what's next! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

So proud of my school

I almost did a virtual graduation and I'm so glad I didn't. The best decision ever was going to this school, and going to an in-person graduation. 10/10 will do again and was so memorable!

July 19, 2025
Unprompted review
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Reply from WGU - Western Governors University

Amber, we are so, so glad you loved Commencement and that you attended school with us at WGU! This is exactly the experience we want our students to have. You should be so proud of yourself for finishing your degree; you deserve to be celebrated after all the hard work!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! We look forward to what is next for you! Congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU is what US higher ed needs

WGU is exactly what the current US higher ed system needs. WGU provides access to quality education independent of physical location and the ability to dedicate years abd considerable financial resources into education; it extends opportunity. I wanted to gain a US credential upon immigrating from Europe and changing industries. Holding 3 previous degrees gives me grounds, I believe, to speak to WGU’s academic rigor. WGU offers rigorous, quality education. WGU’s study materials are comprehensive, informative, and very enriching if one properly delves into them. WGU teaches timely, practical, in-demand skills, which I found incredibly useful in my work even before finishing my degree. Also importantly, the possibility to accelerate one’s studies was crucial in my decision to go to WGU and a considerable advantage, still very unique in higher ed.

June 4, 2025
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Reply from WGU - Western Governors University

We love to hear this, Margret, and we appreciate you for taking the time to write this! You are a true testament to success and what we try to embody at WGU! We really do strive to meet these standards for our materials, buildable skills, and flexibility, as it matters to our students! Relevant education for working adults is key to success and achieving your goals! We are so glad you found success here!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, best of luck on what's next! https://www.wgu.edu/lp/programs/owls-nest.html

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